JCPenney

I had a photo session on June 6th and still have yet to receive the photos I paid for. I have been dealing with customer support for days and have gotten nowhere. They haven’t offered any discount or have tried to accommodate me for this inconvenience in any way. They couldn’t give me date or a location on the photos. Decided to reorder them and now I’m still waiting. I requested a refund and even a refund has to approved although I have been waiting over a month for 5 pictures. The approval for a refund takes 7-10 days… Sucks Please have your photos taken somewhere else and avoid all this stress. Customer service is the worst

*Follow me on my Google account for more reviews. Clean, but the associates walking around can be a little nicer to customers. None of them greeted, asked if we needed assistance, & just straight up ignore customers. Also, be aware this JCP store CLOSED all of the FITTING ROOMS. Customers around me were upset that they couldn't try on any clothes before purchasing & didn't want to have to come all the way back to the store to return the items.

JCPenney back in the day used to be an amazing store. This one at Willowbrook Mall has gone downhill so fast the escalators up and down have not worked for over five months. There’s not enough cashiers and then when you have to return something, you have to go upstairs and there was nine of us in line with one cashier come on JCPenney‘s. You can do better than this. Just very disappointed. I won’t be returning to this one anymore. I have other choices..

Curbside fail So the associates here at J.C. Penney don’t like to do curbside pick up they always give us a hard time with the notifications “we are unable to process your order please come inside “ if you are not going to do curbside pick up then you need to remove it all together so customers don’t have to go through this. Some people don’t have time to come inside especially when pick up is all the way on the second floor which it should be on the first floor like Macy’s is get it together J.C. Penney.

I found a supe cute bathing suit for the summer. I was disappointed in the lack of plus size swim suits. I used to shop here because of their plus size clothing but haven't been in a while due to them not having many options. Thankfully I found one and on sale which was great. They also only have ONE fitting room open on each floor and they are really hard to find. Its also extremely HOT in their store so bring water or prepare to sweat. The customer service lady who helped me check out was very nice.

Great values and out of the world rewards.The customer service is always great and me and my granddaughter enjoy shopping there together

This is for the JCP salon in Willowbrook... I have been coming for years, and the customer service is great. The styles and beauticians evolve, and the products used on my hair have key hair long and healthy. Special shout out to Keith for being an above an amazing stylist.

Terrible customer service. Stood in line 20 minutes and the manager just looked at us and walked away saying "we'll be with you soon folks" and doing nothing to help the single person at the register.