JCPenney

Worst costumer service I’ve ever had. I had a mobile pick up order which should’ve been fast, but I ended up waiting 20 minutes in line. That’s not the worst part though. When I received my earrings, one of them was broken! Who would even put it in the bag seeing that it was broken! The missing piece wasn’t even in the bag either, meaning they packed it, knowing it was broken. The worker didn’t even apologize for it being broken and didn’t offer to exchange it, she just stated the money will be sent back and sent me on my way. What a waste of time just to not receive what I went there for. The store also needs to update their registers. They are outdated and the cashier said they were running slow, making the lines even slower. Overall, rude employees and very slow lines.

I forgot my reading glasses 👓 & Marlayna was welcoming, helpful & professional in helping me with my questions about the winter pullovers I purchased. She was also very informative about acquiring a JCP credit card but unfortunately I declined. She's an asset to JCP for she demonstrates good quality service with a smile. KUDOS to Marlayna!

I have ordered a pair of pants on jcp.com and when I went to pick up at JCPenney store at the Montebello mall I found out there was a long line waiting. It turned out there was only one line for all including the return merchandise. Why do I bother to order on jpc.com only to have to wait in a long line with people who are returning the merchandise to the store? When I asked for the store manager for complaint I was told yes I will have to wait in line with the return merchandise people. So I was about to leave without my pay merchandise, but I wanted to take a picture of the signage that specifically says Express jcp.com pickup. That is when the “real store manager”came out and called me to follow her to the back of the store. I asked her who she was and I was afraid to go with her to the back as I am worry about my safety since there were other staff with her. The store manager then called the security in front of me to escort me out. I would never go back to this JPC store and I would not go to the Montebello mall either. I can spend my money where I am welcome. btw, I never got my pants which I paid online 😱 it was a horrible experience.

Made an online order for the first time and went to pick up today 12/04/25. There was a short line of 3 people. However, the 2 cashiers that were attending were slow but most importantly in a horrible mood. To my unfortunate luck, the cashier that helped me was the worst, she was rude and angry. At the end I left empty handed and wasted 1hour of my life. To the cashier, hope you find happiness and patience at your job. Anyways, Good luck to all picking up or shopping here.

Yesterday, I visited the Montevello studio for a Santa event photo shoot with my daughter. Upon checking in, I waited 10 minutes to be called, which was understandable given the event's popularity. However, I found the photographer's service to be subpar. She seemed disinterested in her work and frequently glanced over her shoulder. I observed that she appeared to be in a romantic relationship with a coworker at the front desk, as he was constantly by her side throughout the studio. During the photo shoot, the atmosphere felt off, and I was rushed through the pricing explanation. The photographer rolled her eyes when I inquired about editing the premium card. Overall, it was an unpleasant experience. I was disappointed, and my daughter picked up on my unhappiness. I regret to say that I will not be returning to the studio. I hope the manager reads this review and addresses the photographer's behavior, which I found to be rude. I intend to contact the corporate office. The photographer's name is Jennifer.

I had a pick up order but put my husband as the pick up person. He waits at the curb and notified curbside and no one came. He went inside thinking it was busy but all he saw was the staff talking to each other even when they noticed him they were still talking. When they did help him they were giving him a hard time saying I didn’t put him down as the pick up person when I do in fact have the email to confirm he was. It wasn’t until he showed that we had the same address that they finally gave him the order. Maybe their system is acting up but they did not have to be rude to him. I have also been trying to call them to confirm that he was there for me because they were giving him a hard time but no one picked up. I would understand if it was busy but the disrespect is insane.

My wife went and was looking at the Women's pants and hoody jackets. She was in that section earlier but left to use the bathroom and check the other stores for hi top Reebok's she was looking for So, she returned back to JCPenney to see where she saw the hoody jackets but she couldn't find it anymore. So, she stopped and was looking around then she de used to walk around the store to see if she saw anymore jackets around.She noticed a guy just standing there watching her as if he was a stalker. He was in plain clothes had no store badge on. Was tall so e what overweight and that slightly long kind of curly hair. He needs a haircut.I think he had a beard again unprofessional get clean shaven. She assumed he was stalking her so then when she comes around the store he was looking right at her and pretended to be looking at the clothes when in actuality she was looking for the escalator to go up.The first he was just standing there not doing anything. If he works the sales floor then why wasn't he working instead stalking customers. He is not sps like at Ross they have so. They also wear a badge to identify themselves how can my wife make a complaint on this guy if he wasn't wearing a name tag badge. Plus, my wife has a broken hand so she wAs carrying her hand up and you can see the splint. She was wearing the sling be ause of the rain so her jacket sleeve was covering the splint.This just happened at about 8:15 pm today Thursday November 20, 2025. Why does the stalk real criminals really a girl with a broken hand come on get real. Not , just that.but there are metal detectors when you come in and out of the store. Stalking my wife this is ridiculous she felt so appalled and hurt and degraded. She hadn't been to that mall in like 30 years and this was her first experience back really. She said since that experience ruined the good experiences she had as a teen shopping there. By, the way this was the bottom floor women's section by the women's Nike jackets. There was also a hole in the ceiling one on that side where he was and one on the other side maybe, we should call building and safety see how your employee that was stalking my wife likes it when a building inspector goes walking around the store this time. That's a code violation you can't have two holes in the ceiling with people shopping in there. If there are two more can happen the whole ceiling can come down on customers.

Shopped her all my life. All your needs. Full dept service. Great specials, Clearances, Holiday Items are on display; ready to change your imaginations towards the Wonderful Holiday Seasons rolling in. So Get started. Let your 🫵fancies flow. Much to see, enjoy the Mall w/ the family. Plenty for everyone.🤗

This is a really nice location with a great selection of items. I purchased a Rams hat for 30% off. I also bought some new dressy sweaters for work. My husband also bought some clothes. The staff was friendly. We will definitely shop here again.

Yeah, don't order anything from this store for pickup at the store. Drove out from Duarte to pick up my $30 shampoo I ordered that I received a text for telling me it was available for pickup. No it wasn't. The store is closed at 7pm because their "system is down".

I'm surprised this place is still around. A lot of JCPenney's I know have closed down. This place was well organized and had a few sales going on. They had the a/c pumping, which made it motivating to walk around and see what they had to offer. I didn't really interact with any workers. They were mostly busy helping other customers. I'm sure my mom or aunt would enjoy going here

I always park outside JCPenney when I come to the Montebello Mall and walk through this store to the other stores. When I went, they were doing some reorganizing. They have some nice clothing, but i do notice that a sweater that i bought in the past costs more now.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some stuff from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour (duh). They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive since it is located inside a mall. Lots of parking spots for you to choose from. Take your pick. However, the lot can get very full very easily and quickly. Staff: The staff here are very friendly, kind, and helpful. The store itself is very clean, neat, tidy, and organized. They accept both cash and credit cards. There is no credit card minimum.

3.5-4 stars My experience is only from store pick-up. I happened to be in the area and it was the only JcPenney location that had the items I needed. I placed the order the night before and it was ready for pick-up the next day. It was my first time to this shopping mall and was glad that I parked in the correct lot. The pick-up counter is the same entrance as the salon (right of the entrance) and restrooms are also conveniently located to the left of the entrance. There were 2 customer service people at the pick-up counter and I was able to pick up my order soon after. I even stopped by the salon on the way out to inquire about pricing and appointments. There was plenty of parking on a Saturday afternoon and had no issues with my pick-up order.

9 registers.. one employee doing phones, check outs, and online orders.. wow. Expected more from this

We love the staff & this store! Thru all the years; Stanford t-shirts were my 2nd skin under my Dickies. They still have a full service Beauty Salon, Photo Studio & GREAT DEALS! The close out items are ridiculously marked down. I was saddened to learn they now- no longer carry Nike. Plenty of other brands to choice from. Full array of Levi's jeans & apparel. Call ahead for store hours as they have changed. Thru it all, it's still a great go to family based store; especially if you have kids! Great markdowns & sign up bc additional savings to be had. I hope they don't leave our mall. Only time will tell. Check it out. It's a great local experience.

I visited multiple JCPs while out of town and this one was great. It was packed full of merchandise, and I found like 5 things I wanted. I forgot the cashier's name, but she was very friendly and easy to chat with. Great JCP!

Only one dressing room open and it was dirty and disgusting. Tons of hair all over the floor. Used clothing left in the stalls. When I went to find a cashier at 5pm, she told me that they only get cleaned at night when store closes and that there was no one to call. She didn't even both to call anyone. What a disappointment.

I came from far to come to this specific JCPenny and they were closed! I arrived at 7:40pm and their supposed to close at 8pm. This is not okay and should be reviewed!

They are having their early Black Friday specials and have only 2 stations with 3 registers each working customer service for the entire first floor with long lines! No wonder why people shop Amazon! This is ridiculous! Cashiers are slower than molasses!

Having a hard time trying to do the survey online. Wanted to return an item stood in a long line, while listening to 2 cashiers talking about a customer complaining. Then cashier said I would have to go to another floor. I didn't see a sign for that so I asked her where's the sign here for that information said she didn't know for this was not her department

Ugh.... why haven't they fixed the a/c situation here!!!! Hate trying on clothes cause the fitting rooms are so hot!!!!! JcPenny, are you reading this? Please turn on the a/c in the fitting rooms

An hour in line and the manager says they don't have enough business to open more registers, you are making at 50 customers very unhappy now!

I took my mom to JCP for a shopping splurge. As we parted ways so she could browse in her Womens area I decided to check out the watch section. I wasn't looking for a watch, I just wanted to browse and kill some time so my mom could shop. As I was getting ready to walk away I was approached by Carla Silva. She politely asked if there was a watch I was interested in. I told her 'no thanks I'm just looking.' She said Ok and if I changed my mind and wanted to take advantage of 'The Sale' prices she would be glad to help. Normally I would've kept walking away as the PUSHY sales clerks continue their barrage. Only this time it was quiet. I turned to see where she went and she was straightening out a display. She saw me looking back, smiled and asked if I had changed my mind. (The gall of this sales clerk ! LOL) I had time to kill, she wasnt pushy. Why not see what she could show me. She asked for my preference in watches and patiently showed me a few from different brands. Needless to say she made a sale. Not Once being pushy with lines like 'That's my favorite' or 'That's a popular choice with customers'. She just smiled. And then apologized and asked if I would be patient with her as she had to get help from her supervisor because she (Carla) had just started working there. WHAT?!... I figured with the confidence and patience she displayed that she had a few years under her belt at least! She was courteous, not pushy and wholeheartedly focused on my transaction. Unfortunately her supervisor felt it was necessary to berate her in front of me on how she presented the items and how 'she needs to pay attention when she shows her how to adjust a wristband because it's a lot of work'... (SHE had the demeanor that would've kept me walking away from the display at the start.) You did great Carla! Strive to be better than your supervisor. Dont change your ways and never be pushy! It was a pleasure meeting you! If I see you on my next visit I may buy that 2nd watch from you. Keep smil'n!

YES BUT THE BARGAINS....are mindblowing. Sometimes the store is in disarray. Sometimes the checkouts are closed. Sometimes dressing rooms are closed. Mostly, the price checkers are nonoperational. BUT clothes here are on trend, and the sizes range (you can find wide-calf boots here)...I always find something to mix and match with my expensive designer items. In other words, the price can be amazing if you use coupons, especially the $10 ones, those 20 percent off discounts...and the rewards program is aptly named. FOR EXAMPLE -- Yesterday, I was in the store at the MONTEBELLO MALL and found a powder blue Rossetti handbag retailing at $49.00, but at the register, it was on sale for $11...and with a $10 mailer coupon...I paid $1.02 cents for a lovely blue across-the-body handbag. I bought Bisou Bisou blouses at the JC PENNEY WESTFIELD location for $6. I couldn't believe it. I know these summer items need to make way for fall, so beautiful name-brand clothes at bargain basement prices. Whoever are the buyers for JPPenney, kudos! They have good taste ....and while a lot has gone down in terms of customer service and convenience...I have to admit it's not the old ladyish stodgy clothes of yesterday.... the style/quality of the clothes and craftsmanship of the clothes AND costume jewelry get more compliments than my high-end designer duds! BIG PLUS sales associates here are friendly and nice, and doing their level best, but clearly they are understaffed. Some tell-tale gasping signs that not all is right here at the Montebello location, with all the fitting room and cashier station closures. and the messiness...but hello, bargains!

This JCP is usually very good, I buy quite a bit. Today is worst retail experience I've had in years! The Manager on duty, Rosa, was very rude, dismissive, condescending, arrogant, etc. After dealing with her, I left a full cart at the counter and walked out.

Great, fast and easy. Came here around 11/07/20 around 3:30 to pick up an online order. Since Covid has become an issue it has been very helpful to be able to purchase things and just pick them up. Pick up was very helpful and easy and I had no issues with it. Customer service: was very fast and easy. Ambience: quiet and lonely. Prices: good not too expensive. Overall I will still continue to shop here considering all the deals.

This place sucks! They NEVER AMSWER THE PHONES! I hate that this location is the nearest one to me. Employees aren't always nice and just the simple fact that you can call all day and they still won't answer is ridiculous.

I bought a gold bracelet for my daughter for Christmas day. It broke within 2 weeks of wearing it , luckily I bought warranty on it. I brought it to get fixed. They said 3 weeks to a month. I came 1 month later the employee, an Asian lady was bothered with us asking for it and told us to wait longer. A week after I spoke to the manager Olga who reassure me she was going to speed up the process. It's been 2 and a half months and although they say it's been shipped they don't have it. I'm very disappointed in the fine jewelry department. I asked them to let the manager call me and I'm still waiting on that call. At this point I just want to return it and get my money back. Bad customer service plus they promise you a set date they should deliver on it.

This store, start off extremely messy. Really hope I can give Zero Stars. Second returning a gift from Xmas,that unfortunately didn't fit and they can't process because my Driver license is old and does not swipe. Stephanie the "supervisor" was unhelpful and rude.. together with Nicole an unfriendly cashier. Big company and no help retrieving a receipt, ripping off people by offering the lowest return exchange price. And staff instead of being more helpful and explain things in a nice way,they response with attitude and a smirk face . If you hate your job why work here, leave the job to someone who is friendly and capable of putting their bad day behind and completing the job the right way.

Terrible experience, no wonder JC penny is losing business . The employees are very incompetent and don't understand how to make one simple transaction fast and easy . I came to pick up a $61 online order , and they said they would release it then because my wives name was different than mine , they wouldn't give me the package. I suggested to purchase the items and the manager Roy said he couldn't do that ‍ Anyways it was a waste of my valuable time to come here ......

I waited for like abut 1 hour to jewelers nobody come to help me the manager it's was there but she don't do anything to help so I

Love going here just for the free spray cologne. Well, you didn't expect me to buy that tiny bottle of expensive stuff..did ya? I just spray spray spray some of everything. Nice mixture and I smell like new. I like JCP, but what I don't like is their online site that says that they have the item in stock and it's no longer being sold, but the site still says it's at the store. Aside from that, the people that work here are generally nice, and they do have a nice men's selection of clothes at reasonable prices. I often wonder if they raise the prices in order to give you the high discounts.

Went in this morning to return 3 items. 2 of the items were rings, silver. Not even over $75 each. Old lady at jewelry counter with glasses at was helpless. What's even worse lady Liz was worthless and helpless. Said since I didn't have a physical receipt I couldn't return at this location. Why do you give the option to send receipts to email?! She made me go back to West Covina. Liz don't know what you are....a manger or a sales associate. Hope your not a manager. Very poor customer service ethics and not professional at all. You should be working at mc Donald's. If you're having a bad day stay at home. I did end up going to West Covina and they were surprised at how I was treated at the Montebello location. Funny thing is they said they could of done the refund. Liz, you're a horrible person and don't deserve to be working and treating customers like trash. This coming from someone with a higher position and better customer service skills.

This is the 3rd time I receive the wrong color item! On top of that this is how it came in!

This review is for the salon. I had Salina as a stylist. First showing up I was confused because the door said closed. Turns out the power went out and so they pushed my appointment back. Salina took me in right away. We had a great sit down talking about the color I wanted and cut that would fit. It took a while but the color cane out amazing and Salina was amazing with making sure I was comfortable throughout the whole process. If not for the power outage this would be one of the best hair appointments I've ever had. I can't wait to come back and work with Salina again for my retouch!!!

People always say the mall is more ghetto here and I never really agreed until today. The store looks like it's going out of business with stuff everywhere. The purse section looks like a tornado ran through it. The clearance is a mess. I can't believe they allowed the department store to get so bad. On top of everything, I came to pick up an online order which says the pickup is downstairs in the home section. I couldn't find anyone at a register there or even in that area so I asked around and it turns out online pickup is upstairs.

It's after Christmas sales. You're trying to welcome customers in for the sales yet you under staff. If you want the people's money then how about you actually get some employees instead of making them wait 30-40 min for returns, and only having 1 customer service register open. This is such a big disappointment. I won't be spending any more money here and I do NOT think anyone else should as well. If you are looking at the pictures you can see where the register is and you can see my place in line that I have been standing for the past 25 minutes.

Don't go there to pick up the online order. They are very slow and no one there at the counter and you have to wait there without cashier for a long time. Finally some one showed up at the counter after a half hour later, she claimed she needed to walk to other side to get the order. But then the other employee keep taking with her, so I told her to hurry up. Then other employee yelled to me with very bad attitude.

If i Can give this review i would give it a -1. Came last week with my mom to come get a start on her sales for the bath towels just a quick in and out, but when my mom got confused on the pricing because they were all mixed up we went to go look for someone who available to help her, but no one to be found, hmm. So i ended up finding someone who looked as if he was the manager went to ask him for help to see if he can do a SIMPLE price check he said to ''give me a minute to find someone to help you" My response was why cant you just help her your just standing right there its gonna take no more than 2 mins. It honestly bothered me how his customer service was off. We've been coming to this JcPenny's for the past 15 something years because of my grandma. But After The sales don't think ill be going back

Don't know what's up but the JCPenney here is very trashy. I went to look at Nike shoes and came across a customer rolling their weed. Hella stank the area so I left asap. #weedproblem

Beware:: Marisela (i'm not certain this is her name) in Customer Service desk by the back main exit (near gym clothes) - I was here with my mom during closing 6Pm today 1/24 and she felt that it was okay to GRAB and TOUCH my moms phone MULTIPLE times. She had ONE glove on (that wasn't changed with our transaction) and touched and grabbed MY MOMS PHONE with her GLOVELESS hand! My mom is older and has both diabetes and high blood pressure, not to mention my brother's mother-in-law just DIED because of covid. People are not only dying but also losing their jobs! People working should feel thankful and blessed and MOST IMPORTANTLY BE SAFE WHEN DEALING WITH OTHERS ESPECIALLY WITH OLDER ADULTS!!!!! My mom is not stupid, she works in an office and knows how to screenshot and zoom in! Her touching my moms phone with a gloveless hand is fucked up and DANGEROUS! When my mom got her phone back, i got it and asked for a sanitizing wipe and told her she shouldnt be touching peoples phones. She pointed towards the hand sanitizer pump and said they only had those and that she had just sanitized her ungloveddealtwithseveralpeople hand with an attitude. I responded that it was irresponsible and dangerous and that that didnt matter, PEOPLE ARE DYING. She continued to talk back to me with attitude and repeating that she had gloves on (which she only had one old glove on one of her hands) and she even tried saying she didnt touch my moms card, AS IF I DIDNT JUST SEE HER GRAB MY MOMS PHONE OUT OF HER HAND AND CONTINUE TO USE IT, AS IF my mom couldnt follow her verbal instruction, which she didnt even try doing. Once again, my mom is NOT STUPID! I told her she should've directed my mom and she couldve done it, WOW I MUST BE A GENIUS! I work with the school district and we cant even open the door to speak with parents. In the rare case that we do have to deal with them, all PPE is used. She continued to tell my mom in Spanish "gracias a dios por el vaccine" (thank god for the vaccine) when i told her that people were dying. LIKE WHAT??? I asked her for her name and she refused to give it to me. I asked her coworker next to her and he wouldnt either. I asked for a manager and the employee at the door who had heard everything came over and spoke to me and took over the register. During this time she proceeded to tell me how "This conversation was over" and to "talk to the hand" while i was talking to the manager about her attitude and carelessness at a CUSTOMER SERVICE DESK. Talk to the hand??? Are we children? This lady was in her 40s telling me to talk to the hand because I CALLED HER OUT about touching MY MOTHERS BELONGINGS during a fucking pandemic. How god damn wild was the experience i just had. My brothers mother-in-law just passed! How dare she try to tell my mom "thank god for the vaccine". YEAH BECAUSE OF FUCKING PEOPLE LIKE HER RISKING OTHERS!! Instead of apologizing and admitting her wrongdoing, she told me to talk to the hand. JESUS CHRIST. As i left, the person who I believed was the manager said theyd be following up with her and the manager??? Wasnt he the manager? I will be definitely be following up with this mess. I wonder how many others she potentially exposed to the deadly virus!

If you have an elderly member in your family, do not shop at this JCPenney. My 85 year old gradma, who is in a wheelchair asked me go shopping with her. We were told that the women's department was down stairs so I headed to the elevator not knowing it was not working. I circled around looking for someone that could guide me on where to go and no workers were around. A customer told me, that I had to go outside and down the mall elevator to get to the 1st floor. By now my gradma was upset and inpatient. We shopped and got to a cashier after more than a 20 minute wait. I asked the cashier about the elevator situation and to call a manager. The phone rang and the cashier explained the situation. I over heard the person on the other side say I dont have time to go right now have them leave me their name and number. I was so upset that we just left our purchase and walked away. The cashier said that was their store manager!! They have no common decency or respect for their customers! It will be my last time coming to this store.

Was going to buy over 1k worth of makeup from Sephora for a youtube haul: was targeted by Their loss prevention and tailed around the store. Funny that at any other JC penny I've always been allowed to check out the other displays and pay anywhere in store. I left my basket at the front and left them the card for my channel: close to 3 million people who now get to hear this story time.Needless to say: I'm not suprised JC penny is going out of buisness. Stop discriminating against your guests

I like how all the staff members are wearing face coverings, gloves, and have hand sanitizer. Lilian Rubio is a master hairstylist, and she's been doing my hair for years. I love every person in there. They're so nice, they treat you with respect and they are so professional. Love the OLAPLEX hair treatment and the KERATIN COMPLEX hair treatment

This JCPenney is located at The Shops at Montebello (formally the Montebello Town Center), specifically near the BJ's restaurant. I came by here last Wednesday looking to use my $10 coupon ($10 off a $10 or more purchase) on maybe a pair of denim jeans. This JCPenney is 2 floors. The first floor is women clothing, women shoes and housewares. On the 2nd floor is men clothing, children clothing and shoes. I thought the layout of this JCPenney just seemed a little different from other JCPenney stores that I have been to, so I had a little trouble looking for items that I was wanted to get (I am truly a creature of habit and am a fan of consistency). Upon my visit, there was this 65-85% off clearance section throughout the store, probably trying to get rid of the winter and fall items for more room for summer wear. The sales associate who rang up my purchase was nice. I was lucky to find the register that I went to with no line (although there was another register with a long line... it pays to walk around to find a shorter one). All in all, had an A-Okay experience and would come back here again in case I was in the area.

For real! First I wanted to make a purchase. Hello! Hello! Anybody here? Finally found a sales associate to help me. He was very cool and helped us when the items rang up wrong. We also had a return and he say now you have to go over by optics by the dot com to return items. Huh what are we in the 50's catalog days again. Hey at least someone was there. Well hey Penny's at least you are inconveniencing the customer for returns blushing me right into amazon and other online retailers Hey y'all reading this don't even try a return after Christmas death will come sooner.

Love coming to get my hair done by Lillan. She is great at hair cuts and color. She is awesome!!!! She always very professional and courteous.

Came in to find a dress. I was able to find what I needed quickly but when I got to the register there were 15 people in line. I walked around to the other side of the store and that register was closed. One register on the whole floor or go upstairs and use the register in the hair salon. Those were my options. I left the dress and went to a different store. I'm not surprised JCPenney is having difficulty keeping stores open. They missed out on my $ today. SMH.

Lilian did a great job on my hair. She did a color correction and balayage and my hair came out perfectly. I really recommend her

are we still in a pandemic. only 2 registers open and 30 people in each line huddled together like Old Man Penney forgot to pay the heating bill. No thanks. I'll shop elsewhere.

I went in with my wife 2/20 around 130/2pm and the store was absolutely a mess. Clothes off the racks, laying on the floor, trash everywhere just to name a few things. I was shocked because we usually shop at the Whittier and chino hills store. They are never ever like this! The store looked like a Sears store. Also very dirty. The men's restroom was horrible. I have seen gas stations cleaner than that!! The mall being ok but this store is horrible even compared to Macy's. Maybe the employees just don't care or what??

The mystery coupon was not available when I asked for it (as advertised). I was told that they were given out in the morning and I wasn't able to get the additional discount that I could have had. Is I was able to have the advertised mystery coupon. I went to both Downey and Montebello JCP on Saturday 7-21-18

I went to pick up a online order so they moved online pick up to the middle or nowhere upstairs by the photo area it used to be down stairs so I was sent to the wrong place twice by employees then I get there to online pick up and they say oh it's jewelry you have to go down stairs in jewelry omg so I go downstairs and I waited 30 minutes to get helped! The lady was ignoring me while she helped someone else I waited patiently it shouldn't take 45 min from start to finish to pick up a online order! And make it clear that if it's a jewelry purchase you pick it up in jewelry not ONLINE PURCHASE PICK UP omg ! Horrible

Lines are long, the place is a mess, and employees do not look happy. I always have to think twice if ordering for pick up. It'll take on average 15-25 minutes or more to receive help and/or checking out. Management has to change.

Let me start by saying we are a third generation of Jc Penny shoppers and after my Black Friday experience I doubt I will step foot in to a Jc Penny again other than to walk through to the other stores in the mall if needed. I made purchases online for Black Friday a suit for my son for Christmas and a couple of other purchases and I got the your items will be ready within 4 days I was told I would get a text letting me know when my items were available. On day 12 I decided to make some calls first to the 800 number provided where they told me they could tell my items were sent to the store but could not verify if they had been scanned in to the system by the local workers. I then attempted to call the local Montebello location and was just transferred around with no one willing to answer. I then printed out my order and drove to the location. After waiting in a long line for customer service the girl takes my list to the back where her and a group of co workers can be heard giggling and messing around. After a ten minute wait she returns and tells me they need to cancel my order as they don't have any of the items in stock. I advised them why would you sell them to me then not notify me for 12 days. She had no answer...... I then decided to go look for these items in store myself and low and behold they were in stock the staff was just too lazy to do there jobs. If you guys go out of business you have no one to blame but yourselves.

The associates here are RUDE ! I've worked in retail for many years and I was shocked to believe they even still had jobs . Went to the register for a price and was told to go to a scanner . No they did not have a line btw. I was in the Home Department and employees were just talking to each other while I proceeded to look for a scanner . The store is a mess I had to literally walk up over things , and it was hard to shop on the rack all the hangers were bunched up together and to top it off all with the wrong size on top . First and last time I'll come to this jcp.