K S.
Yelp
I'm sorry to have to write this review.
I was really impressed by Jeff's cooking when I made my 1st trip to your restaurant over 6 months ago. Since then I've been there a couple of times, each time feeling a little more disappointed than the last.
On my last visit, as usual, I made a phone call 2days prior to reserve a table, and told him what I wanted to order. Let me tell you this. This, in itself, is not a simple process because there is no printed menu, and I need to get into Yelp app to find a photo of a menu someone posted. Well, I normally spend about half to one hour "planning" the menu. But that's alright because I'm having fun planning this meal. As usual when I call, I get a man (Jeff's I presume) who sounds rather abrupt and grumpy. I tell what I want to order. He repeats my order, then hangs up without even saying thank you or good bye. Alright. Fine. Maybe he's busy and doesn't have time to say that. Maybe I'm just over-sensitive.
I arrive at the restaurant and waiting for a couple of friends to arrive, maybe 2-3 minutes. Jeff comes out, asking if we are all here. I tell him a few minutes. He then tells me that he needs to prepare for his next reservation, so I must tell my friends to come quickly. What?? I just got here, not even late for the time I specified, and now I'm feeling rushed to finish eating the meal that planned so ahead of time, and so carefully, and haven't even started!?!? I thought that is RUDE. Or maybe, I'm just a bit sensitive. Just a little.
The food was good as usual, but because of the service that preceded to this, I'm not sure I'm ready to come back here again for a long time. Don't get me wrong. I'm all about good food. But I'm a paying customer, I feel that I deserve not only good food, but also even half-way decent service or courtesy. Why do I feel like I'm lucky that I get to eat here? I mean, is it such a privilege to be able to sit down at this restaurant and eat their slightly expensive food, and be treated like I'm begging to be fed? This reservation only and pre-order requirement is getting to Jeff's head in my opinion. I'm sorry, but I would rather go to the other place in Canton, where they treat me like a customer, who'd small talk even when busy, and I don't even need to plan ahead and spontaneously show up and food is still excellent and doesn't cost as much.
Now, Jeff's wife shows some smile and says thank you and such, but she's usually in the back kitchen, and customers are usually left alone. I thought this restaurant was the ONE but unfortunately no longer. Jeff is a excellent cook but he needs to learn some customer service, or stop taking calls and not come to the front of the restaurant. So unfortunate....