Lucia L.
Yelp
Trust me, I really really wanted to CONE-vince myself to like Jeni's after hearing so much hype about this spot, but I was so disappointed after my experience today. If you're charging almost $10 for a cup of ice cream (yes, I added the waffle cup), I would expect to at least receive the CORRECT flavors. Unfortunately, the line was waaay too long for me to be able to go back and ask for my order to be corrected (since I didn't realize until I started eating). Also, the outdoor bench next to the ice cream sign is absolutely inundated with bugs and flies, which makes me think that they probably haven't been very diligent about cleaning their outdoor areas up (despite being newly opened).
In terms of the actual food, I felt like the quality was decent, but definitely lackluster in comparison to my favorite artisan ice cream shop, Salt and Straw. Despite making the entire street smell like buttery heavenly goodness, the waffle cone cup I received was stale and cold. The ice cream was definitely flavorful, but I felt like the flavors weren't as refined as I liked.
I understand that this is a new location and maybe they're still sorting out kinks, but the high prices of the ice cream definitely aren't justified for the quality and service you receive.