Jeni's Splendid Ice Creams

They were really busy, but the line moved quickly and the workers were very friendly. The ice cream was great! Creative flavors, homemade cone bowls and lots of options. One of my favorite ice cream shops!

If you are someone who likes simple basic ice creams with lots of toppings or specific add-ins, this place is not for you. This is a very good but straightforward ice cream parlor where the ice cream itself is the starting attraction. I had two flavors in a bowl, a brown butter almond one and a berry-based one. The texture was smooth and creamy. The flavors popped on my tongue. Definitely high end and worth the price, but it may not be what everyone is looking for in an ice cream parlor. The prices are a bit high for the average person, but the store is located in an area with niche shops and boutiques where the public would be aware of the price range.

On my recent visit to Jeni’s, I had the pleasure of trying their blackout chocolate cake, and it was an absolute delight. The ice cream was incredibly rich and indulgent, with a smooth, creamy chocolate texture that melted in my mouth. The layers of chocolate were perfectly balanced, offering a heavenly experience for any chocolate lover. The ice cream’s taste was exceptional, with just the right amount of sweetness to complement the deep chocolate flavor. The texture was moist and velvety, making each bite a luxurious treat. It was evident that high-quality ingredients were used to create this masterpiece. Overall, I would give Jeni’s blackout chocolate cake ice cream a 5-star rating. It exceeded my expectations in every way, and I would love to visit again just to have another slice. If you're a fan of chocolate desserts, this ice cream is a must-try!

Seriously this place is amazing! I got the birthday cake and I crave it everyday! The best homemade cones as well. Wish it was cheaper, but probably a good thing or else I’d be going more often! Love it!

Very good ice cream the service was amazing and very good prices

I’m so sad, I just spent $60 on 5 pints of ice cream and they’re gritty and crystallized like they were melted and refrozen. But the worst offense that drove me to post is that my favorite ice cream pint, rainbow (supposed to be hand packed), wasn’t packed to the top like usual, and there’s a big gap on the bottom as well. If I pay $12 for ice cream, it should be packed to the brim. I’m so disappointed because this is the only Jeni’s in the Cleveland area, and it’s really lacking.

The desserts at Jeni's are very good! I tried the seasonal item recently and had to leave a review. The parfait was delicious, and the flavor profiles blended perfectly! If you're in the area, stop in for a quick bite and taste this happiness inspiring treat.

Yesterday, I visited Jeni's Splendid Ice Cream in Chagrin Falls. The shop is very cute, and the ice cream is unique and incredibly flavorful. I ordered two scoops of the Goat Cheese with Red Cherries and the Rainbow Frozen Yogurt. Both flavors were amazing, and I'll be sure to return to try more!

Great ice cream, cute shop, cute area. What's not to like?! It's hard scoop ice cream and there's plenty of flavors to choose from. But don't worry, the staff is kind enough to let you try a little spoon sample to narrow down your choices. They were making waffle cones when we went in, so the aroma was amazing!! Very good ice cream with enough flavors to satisfy the whole group. Would recommend.

What a fantastic establishment. The staff is extremely friendly and welcoming. The environment is uplifting and inviting. Tons of unique ice cream flavors with high-quality ingredients. All the ice creams are labeled if they're gluten-free, dairy, free, nut free, etc. many Allergy listings. It's easy to order if you have an allergy. I love this place. I will definitely be back. As a sidenote, they have a unisex bathroom stocked with tampons for women, which is a nice little extra .

Adorable little storefront in Chagrin Falls! The flavors are amazing here, and very unique! The staff was friendly and there wasn't a wait, probably because we came in the middle of winter. They were out of the double dough, so I'll be back again to try it sometime!

Jeni's Ice Cream is the absolute best!! On a recent visit I sampled one of their new fall flavors "sweet potato marshmallow praline" and instantly fell in love!!! It was so flavorful and you literly tasted each individual ingredient in every bite. My absolute favorite flavor is "coffee with cream and sugar" and I ordered a scoop of both flavors for a seasonal treat called "Sweet Potato Spice". I received great service and was able to sample other flavors as well. The overall ambiance is wonderful, not only are you serenaded with warm smells of fresh baked waffle cones, when you step outside of the ice cream shop you have the most breathtaking view of the Chagrin Falls. There is a merchandise area available to shop and take home ice cream.

Had a delicious treat at Jeni's!! It was creamy, full of flavor and to boot it was in a waffle bowl! I had the gooy butter cake, salted peat nut butter with chocolate flakes and brown butter almond brittle. Really don't think you can pick a bad flavor combo. Even when it is cold outside it s worth coming in as they have a quaint area to enjoy your sweet treat.

This cute little ice cream shop was VERY busy this Saturday afternoon as people went in to get ice cream to escape the heat. The exterior is colorful and inviting while inside is filled with things to buy and ice cream to try! Looking back on it, I wish I had bought one of their shirts. All the merchandise looked well made. The line went fast thanks to expedient service. I noticed that most of the flavors were quite basic, which is against the brand of Jeni's crazy flavors. I was disappointed to see that the only crazy flavor was the everything bagel flavor. I tried a couple of the flavors and didn't think they tasted too special - especially for the price. My kid scoop of gooey butter cake was absolutely tiny and cost $5! That is insane for what you get. I didn't want a lot of ice cream, sure, but I don't think their smallest size should cost anywhere near 5 bucks. Especially since I think gooey butter cake, while good, didn't have a strong enough cream cheese flavor. While I was disappointed with the selection and price, I was happy to try Jeni's for the first time and will try again when they hopefully bring more of their unique flavors to their storefront.

Unique and delightful flavors in the heart of beautiful Chagrin. Great spot to grab a sweet treat and sit by the water to relax on your day off. Close by to a bookstore too. My favorite is the red cherries and goat cheese seasonal flavor! I know it sounds odd, but trust me: you need to RUN to Jeni's the next time they have it in-store. I've never had a problem with the service either, very accommodating.

Wow! Absolutely delicious ice cream and I love the unique flavors. Was wowed by my new favs of the wild berry lavender, and the darkest dark chocolate. All the flavors were great though. Other family members loved the gooey butter cake. Very difficult to choose! Great service as well! Our server was very kind and patient with our whole family and dealt with our kids' massive indecisiveness on what to pick and trying the different flavors! You can watch them making the homemade waffle bowls and cones--they were great. Place is super clean, as well. Only downside was the portion size is very small compared to the price--but the ice cream really was great.

This is my favorite Jeni's ice cream location. It's in the heart of chagrin falls, and right next to the beautiful bridge overlooking the waterfall. Love coming here on a hot summer day and grabbing a cone. My favorite flavors are the brambleberry crisp and coffee. Brambleberry is very similar to Mitchell's wild berry although it's slightly more tart, which may depend on the batch. The serving sizes are decently sized, one scoop is the perfect amount for me.

Had the pleasure of walking over while in between clients when I used to work at a salon in downtown Chagrin. My fave is the Poached Pear Riesling and I had a cornbread flavor that was quite tasty as well. Of course pumpkin is an autumn always! Jeni's is a vibe!

You can never go wrong with Jeni's! So many fun flavors to try. I went sweet while my husband went salty. It was so delicious, you have to try it out! The line might look long, but it goes very quick and definitely worth the wait. And the store has some cute spots to sit, but if it's nice out, I highly recommend taking it to the park across the street to enjoy!

Boy, all you ever hear about is how this place has The Best Ice Cream around. No, not close. What immediately strikes you is two half scoops (equivalent to one full) with a waffle base is Eight Dollars! Gimme a break. I thought the cherry pie flavor was really nice, but five others that I tried were merely okay. Jeni's doesn't come to close to competing with Mitchell's for ice cream supremacy in greater Cleveland.

Creamy delicious ice cream and lots of fun flavor choices! Cheerful and friendly staff who were happy to offer samples. Great summer treat!

Great place, after dinner at 17 River Grill, we opted to get dessert here instead. Always a great selection of flavors (they need to bring pear back!). The staff...just amazing group of individuals. We all got single scoops with 2 different flavors. Not sure if we've been shorted before but today, they made up for our past visits. There was so much ice cream. We will be back, aside from the fact that it's local, we also get great service and most of the flavors are not your typical. If you haven't had Bramble Berry Crisp....try it!

We live about 90 minutes from the closest Jenis so anytime we are close we have to stop! This trip was even more fun with being able to try the limited edition flavor...Biscuits with the Boss from Ted Lasso. The flavor was great and the posters and Ted Lasso cut out inside brought out a bigger smile from me. The workers were happy, cheerful and helpful on a busy Sunday afternoon.

Lots of flavors. We liked the salted caramel, honey vanilla, wild berry lavender and chocolate. I didn't care for the golden nectar as there was no flavor. Portions were nice size. You can buy $10 pints for gifts or to take home. A few tables make eating easy. Merchandise and Jeni's books are for sale.

Out of this world amazing. Here for work from Atlanta. Loved Jeni's so much I had to back the next night to try the flavors I didnt have room for the night prior. Lavender- the most refreshing ice cream I've ever had. Sounds odd, but trust me, a Lavender flower explosion of flavor with each bite. Brambleberry... fell head over heels with. Had it both nights. Lemon, delicious and my favorite. Mix the Brambleberry with either and its a perfect combo. The Almond and Peanut Butter were great also, but Im a tart type of girl.

Please treat your taste buds to the gift that is Jeni's ice cream!! I recently saw a YouTube video that featured their unique flavors on Good Mythical Morning and thought I'd give this place a try. Well I can tell you that unique now means delicious in my vocabulary. Sweet cream biscuits and peach jam was absolutely the perfect translation of peach cobbler à la mode into ice cream. Wildberry lavender is the perfect spring flavor. Savannah buttermint will open your eyes to new possibilities of what ice cream can be. The buttery waffle cone pieces added as garnish are chef's kiss. The ice cream is rich and decadent and leaves you wanting to get half portions of multiple flavors so that you can live your best indulgent life. Now I know you could get pints at Whole Foods, but why not stop by the storefront and get the full indulgent experience and eat your ice cream while you view the Chagrin Falls?

After much anticipation, I tried Jeni's for the first time on one of the first weekends of the year with weather that was perfect for ice cream. The store is located in the heart of Chagrin Falls, which is totally worth a day trip if you're based in the greater Cleveland area. It's such a cute small town! The interior of Jeni's is very vibrant and has great vibes! As a vegan, I sampled all four of the available dairy free flavors- cold brew, sticky bun, frose, and texas sheet cake. They were all extremely sweet. The single scoop can include up to two flavors, but I couldn't find two flavors that I'd want to eat two scoops of, because they were too sweet. I ended up getting a mini scoop of the sticky bun flavor in a cake cone with rainbow sprinkles. Sometimes vegan ice creams overcompensate for the lack of cream by adding a lot of extra sugar, and I think this is a possible area where Jeni's could improve.

LOVE Jeni's- the ice cream flight is perfect to share because I can never decide on a single flavor! Will have to say the salted caramel is my all time favorite but the flight allows you to try up to 10 different flavors!! My favorite chagrin ice cream stop for a hot summer day

Jeni's used to have small cups of water available. We had to take a pill when we were there (medication) and even with making a major purchase, no water. You must purchase bottled or water in a box from them in addition to your order. They have trouble with cash payments and the employees do not honor the line (they take random people before those who arrive earlier). All told, we used to enjoy going. But hope management can go back to encouraging a more inclusive experience for all patrons.

Great location near the Falls. Perfect place to grab a cone and walk around. Products are high quality and expensive as a high end brand.

Jenn's Splendid Ice Creams is simply delightful. It's distinctive in that it's made with cream cheese, giving it a fullness and firmness compared to other ice creams. The flavors are also distinctive. I had the seasonal Boston Cream Pie ice-cream, which satisfied my craving for Boston Cream Pie. The waffle cones have their own recipe also. Try one, and you will find yourself driving many miles to a Jenn's Splendid Ice Cream shop. Buying a pint at a grocery store is not quite the same.

I've loved Jeni's since I was at college at Ohio State. Their unique flavors can't be beat. We relocated our quarantine to my parents house and luckily this location is close to them. For Covid they are wearing masks and gloves. They also aren't doing samples (usually they are great with samples and let you try as many as you want). They put cones on a plate so there is less contact. They give you a free trio on your birthday which is a great deal. You just show your ID. No signing up for mailing lists or anything. It was my husband's birthday and we got a waffle cone with roasted peanut butter & strawberry jelly, gooey butter cake, and skillet cinnamon roll. I'm not sure if it's because I've been eating pints in quarantine and this was the first time having it fresh in a while, but it tasted even better than normal. The waffle cones are to die for. If you haven't been to Jeni's, find one near you and go ASAP!

A great little spot for ice cream! I had a hard time picking flavors because they all sounded so tasty and unique. I ended up trying the Brambleberry crisp and Gooey butter cake. Both were incredible - perfectly sweet and super creamy. They serve it with a piece of homemade waffle cone which was also delicious. Mitchells is still my all time fav BUT I think jeni's is high quality ice cream and thought they had more unique flavors and a bigger selection if dairy free options. They also have an option for a flight of three if you're feeling indecisive, but you really can't go wrong!

What the heck happened to this ice cream shop? How serving the tiniest mini scoops we have ever seen. My fiancé got a waffle bowl with three scoops- it was all waffle and barely any ice cream. A scoop is 2-3 bites. $16 for maybe a cup and a half of ice cream. Barely enough to get a real taste of the ice cream. We loved this placed but are very disappointed. I would have preferred a price increase over these barely scoops. Sadly will probably be getting out ice cream fix elsewhere.

I recently went to Jeni's for the first time while visiting Chicago but didn't come close to trying all the flavors I wanted to so I was happy to learn they had a location closer than the Columbus flagship, not too far away in Chagrin Falls! The Brown Butter Almond Brittle is pretty splendid and has the most depth of flavor and texture out of all the ones I've tried, rich and creamy gooey butter & honey interspersed with a salty almond crunch. If you're a fan of lighter, fruity and more refreshing flavors, my top two recs would be the Wildberry Lavender and Orange Blossom Chiffon (seasonal). Other standouts are the Cold Brew w/ Coconut (for coffee lovers) and Nectar Honeycomb (not overly saccharine despite its name thanks to the coriander and floral notes) Definitely recommend getting the Trio, which is the most cost-effective option ($6 for 3 half-size scoops) if you wanna share and/or can't decide on just one of their many mouthwatering flavors. Plenty of parking available in a metered lot nearby, with first 15 min free but you'll probably find yourself staying a bit longer since the shop is right across the street from the falls - ideal for taking a scenic stroll along the water while/after finishing up your delicious scoops!

Way over priced and stupid ice cream flavors. Won't be back. Ever. Ever. Ever. Did I mention...ever.

Quaint shop with delicious ice cream. Walk to the falls or sit inside and enjoy the air conditioning.

I truly enjoyed sitting here and leisurely eating my ice cream. The staff were very patient with us when we tried multiple flavors and gave their suggestions! I got the triple half scoop platter and half scoops are most definitely full large scoops here! This is def a place where u can sub ice cream for an entire meal :)) Highly recommend orange blossom!

Super expensive ice cream with just average taste. The area is nice and the ambiance is nice but really not the best ice cream.

The ice cream is very good. But the portions are kinda small. I got a scoop of peanut butter with chocolate chunks and a scoop of brambleberry Hubs got Ooey Gooey Butter and Bangkok Peanut. All delicious

I was in the area for a show at the local theater and this was the perfect place to stop in after the play ended to chat with some friends. The interior of this place is beyond lovely and gives off a welcoming vibe. The girls working at the counter were pleasant despite it being close to closing time and didn't rush us when we were trying to decide what to get. Yes you can get a sample if you're debating between flavors. I was happily surprised by their selection of flavors. They have some of the typical - chocolate, etc. but they had more "unique" flavors which was nice. I ended up getting a half scoop of Wildberry Lavender and a half scoop of...something pink (how do I not remember the flavor) for under $5. The ice cream is beyond fantastic. It's creamy without being too dense like Mitchell's sometimes is. The flavors come across as clean without tasting remotely artificial. Basically, I'm coming back again when I'm in the area - no question.

Hands down one of the best ice cream shops around. The store itself is very cute. I love trying new flavors - I have yet to have one I didn't like! Everything always tastes fresh and I love the homemade quality of the ice cream!

My family ordered delivery of Jeni's during the COVID-19 pandemic. We've been mostly cooking at home but had a pretty big craving for ice cream. We ordered a selection of flavors to stock our freezer via UberEats that included: Pineapple Upside Down Cake, Goat Cheese with Red Cherry, Lemon & Blueberry, Brown Butter Almond Brittle, Blackout Chocolate and and Brambleberry Crisp. I was nervous about how ice cream would travel, but to my surprise, the ice cream arrived in a cold thermal bag which kept the ice cream neat and fairly cold (and not melted). The 6 pints were organized and sealed together with a sheet of paper to keep them in place. Now, the obvious question on this review. Is Jeni's expensive? Yes, but you're getting quality. The ice cream is made with fresh ingredients, has a distinct taste and offers some of the most unique flavors you'll find locally. I'm a few bites into my Lemon & Blueberry and can tell you its delicious. Thanks for the ice cream, Jeni's!

Sugar, spice, and everything nice - these are the ingredients chosen to make the perfect little ice cream shop on the edge of the Chagrin River. Chagrin Falls is a charming little village straight out of a movie set, and Jeni's is the epitome of exactly the type of boutique dessert shop you'd find in it, with a cute yet classy interior of marble, wood, and seasonal flower cuttings. What it lacks in the quirkiness of Chagrin Falls Popcorn Shop, it makes up for in new school details like the cucumber water dispenser, little fairy lights across the ceiling, and paper napkins boasting about why Jeni's ice cream is different than any other ice cream you've tasted. We went through quite a few little silver spoons trying flavors and felt sorry for whomever was responsible for washing them later. Finally we got the Brambleberry Crisp, Salted Peanut Butter, Brown Butter Almond Brittle, and Praline in a Taster's Flight (3 flavors + $1 for a 4th), which came in a little pulp fiber dish with a crispy waffle piece on top. While I will say these four flavors were absolutely delectable and smooth, perhaps even a par above Mitchell's, it is unfortunately not life-changing ice cream as the napkins may lead you to believe. I had a hard time picking a favorite flavor. On the other hand, some of the flavors we tried - a Mexican hot chocolate type flavor and Lavender Honey flavor - didn't manage to land close to their namesake. My conclusion is that the flavors Jeni's does well, it lands a home run. Others are unfortunately foul balls. The longer you let the ambience at Jeni's sink in though, the harder it is to leave. Maybe the winter chill outside had something to do with that as well... But with the friendly staff and cozy atmosphere, I would be more than happy for Jeni to raid my wallet again.

This weekend, I was over at Chagrin Fall and this Ice Cream place is within a minute of walking distance from the Falll, so I decided to give it a try. I am familiar with Jeni's Ice Cream because I tried various flavors of Jeni's at Whole foods/Earth Fare. (They sell in pints at local grocery store). There were close to 30 flavors (with limited and seasonal) I could choose from and I ended up getting Lavender flavor Ice cream. It tasted like real Lavender, not those powdery/fake lavender taste. Little too strong though. I guess I will stick to my darkest chocolate flavor next time. I like Jeni's and will definitely continue to pick it up at local grocery store

You know what. I'm about to say it. I like Jeni's better than Mitchell's. Before all you other CLE ice cream fiends block me, HAVE YOU EVER SMELLED THE INSIDE OF JENI'S???!!??!? Secondly, they have the largest selection of dairy free ice cream I've seen in any ice cream place. On top of that, it tastes just as good, if not better than, the rest of the flavors because if it tricked my father then you KNOW that is good. Creamy, aromatic, smooth, and v a r i e t y. They also give you the complimentary home made cone piece with your order and have many options for trying multiple smaller scoops of flavors. If you're feeling wild, you can even get a whole "flight." Big bonus: everything is recyclable or compostable from the spoons to napkins and cups.

I was finally reunited with my first taste of Ohio ice cream -- Jeni's Splendid Ice Cream. Jeni's has never disappointed me. Compared to Cleveland's Mitchell's, Jeni's flavors tend to be more exotic with combinations that catches you off guard. Their ice cream is a bit lighter and less creamier than Mitchell's (I love Mitchell's too), so it's nice to have both to balance out each other -- it helps me appreciate both Ohio ice cream joints, especially during the summer!

The ice cream is good. The workers were nice. Only problem I had was I thought new flavors that were listed on the Jeni's website would be at this store (the powdered Jelly donut ice cream sounds amazing). So if you look at the website, don't expect the fancy new flavors to be at this store.

FOUR vegan flavors!! This ca girl was stoked! So many options and amazing waffle cones Try two flavors for $5

Jeni's is a really quality ice cream shop, kind of similar to Michelle's which is more popular around Cleveland. They have unique flavors and every one I've ever tried ya been really good. The portions seem small in comparison to other ice cream shops, but once you taste it you know why. It's the perfect amount of really good, quality flavors and ingredients. They have a churro ice cream that's amazing but tonight I got gooey butter cake and chocolate chocolate cake as two half scoops. There were small cubes of cake in both and sauces running throughout. I also tried the seasonal orange blossom which tasted like a creamsicle! They also give a complementary piece of waffle cone in each cup if you want it! The inside of this location is really cute. String lights on the ceiling and beautiful flowers on each table. Definitely more of a boutique feeling ice cream shop, two half scoops was $5. This is more of a sweet date night ice cream shop than a place where I'd imagine seeing a bunch of kids with their Superman ice cream or banana splits. We were on a double date so it worked perfectly for us!

Nice ice cream , unfriendly staff unfortunately The reason I ve given them 4 stars.

Cute spot to stop by while visiting chagrin falls. They have unique flavors to choose from. Ice cream was good. Close to the falls so you can take your ice cream and walk to the falls.

Sadly, this ice cream shop is a rip off. Fancy flavors and high prices for a tiny scoop of ice cream. Ordered two scoops and it looked smaller than a kiddie cone--served up by unhappy and overworked teenagers behind the counter. People are fooli$h for thinking this is a great experience!

Went there this evening with my family,my two little brothers have a sever gluten allergy. One staff member was very nice and accommodating, however the rest of the staff was very rude.Rushing us as we were making sure that the ice cream was gluten free. Using phrases like "what do you want" and having a very sharky and sharp tone.

Jeni's in Chagrin is such a sweet location (no pun intended). It is such a great size and really captures the Chagrin Falls feel. There is always a great selection and the staff is always so nice and welcoming. You are able to have samples of any of the kinds of ice cream that they offer. Can't have dairy? They also have a couple selections of dairy free ice creams too. They aren't always able to be purchased by scoop, but sometimes, so I usually call ahead to make sure. Overall, this is great place to grab a sweet bite no matter the season!

Great place. It was my first visit, and the staff took time to describe flavors and good combinations. Excellent ice cream. Will return soon.

We use to live in Columbus and we'd go to the freestanding locations. The flavors are creative and made with the best ingredients. If you are not sure what you want you can get a sample to try, I suggest you do that if you are not sure. They have the regular cool flavors than they do seasonal flavors they are a must try. You can get a taste of three ice creams, a scoop or two in a cup or cone. This is a great location, the only issue I have with any or all locations of Jeni's is the fact the line gets bottlenecked because the stores are fairly narrow. I recommend both the chocolates, the goat cheese and this time I got the darkest chocolate and the whiskey pecan YUMMY. Sure you can buy these at certain grocery stores but you need the experience of going to a location. The insides of the stores vary but they are pretty much modern and clean. Parking is on the street or shared lot.