Moon B.
Yelp
Jeni's ice cream used to be exciting, but lately it's just disappointing. The new strawberry flavors were amazing, and then you discontinued them barely two weeks later. Meanwhile, you keep pushing the same boring flavors that anyone can find at Whole Foods or Pavilions for cheaper than the two scoops option. Why bother having two freezers full of the same tired options?
With fall coming, the menu feels so stale something's missing new fall flavors or kids flavors. Add some real variety like cookies and cream, vanilla with brownie chunks, or even a vanilla and chocolate swirl for people who don't want heavy chocolate all the time. maybe think about kids for once, because right now there are hardly any flavors that children actually get excited about.
My last visit was honestly gross. I got two scoops in a mini bowl it melted almost immediately and what my my experience worse, the server behind the counter was talking with a mouth full of saliva while making my ice cream. I couldn't even enjoy what I bought because I was too busy hoping spit didn't end up in my bowl it's unhygienic.
Jeni's was an amazing place to eat ice cream, but right now it's slipping fast. The flavors are boring, the options are limited, and the in store experience made me lose my appetite. If you want to keep customers coming back, start listening and switch up the menu before people stop bothering altogether. Jenni's is expensive and good high quality ice cream but it's time to bring back or add new flavors to the menu please.