JENKI Matcha Selfridges

First time at Jenki’s at Selfridges on 19/1 between 8–9pm and it was an excellent experience. Ordered two matchas and one hojicha — the matcha sea salt vanilla was outstanding and easily the best matcha I’ve had in London. This is truly how matcha should be. I’ve tried matcha from many other places that were overly sweet and not very impressive, but this one genuinely blew me away — refined, balanced, and clearly high quality. I didn’t catch their names, but the two team members working at that time were incredibly warm, attentive, and generous, even surprising us with complimentary treats 🍬 Thank you so much girls — this is exactly how customer service should be. Beautiful ambience and a fantastic first impression. I’ll definitely be back ! ♥️

Aji was so kind and helpful. She made me feel really welcomed and knew what to recommend me! What a lovely addition to the Jenki Selfridges team. I will definitely be coming back here again!

I always love coming to Jenki for my matcha and it never disappoints! The service is always good and fast as well, especially from Veronica! She’s lovely to speak to 🤍

I usually love the matcha here — rich flavor and vibrant color. This time, it was pale, weak, and didn’t taste like matcha at all. When I asked for extra to fix it, I was told I’d need to pay more. Really disappointing compared to my past visits.

Busy. Little places to sit. Takes a long time. The iced matchcano was ok, I asked for protein shot but couldn't taste anything added, probably a placebo. The latte was too milky, best to pop a lactese for the bus trip back home.

the girls at jenki were so sweet! aji, joanne, zaynab, veronica, yumin and eva all made sure to give me top tier advice on the sweetest matcha drink!! 10/10 customer service 🤩🙏

Unfortunately another overhyped matcha place that we wanted to like but let us down. We’re visiting London and went to all the top recommended Matcha Cafes and this one shouldn’t even be on the list. We came and queued quite a while to have a soft serve but the machine wasn’t working. Can’t recommend the normal classic iced coconut matcha latte. Unable to taste the matcha as the matcha amount is so small that they add to the cup. Even though the cup is filled to the brim with ice and milk, they still don’t fill it to the top. The staff is just on their phone as well and I witnessed them being quite unfriendly to a group of Asian teenagers who did nothing wrong. Very disappointing.

Jenki is one of my favourite shops to visit in London. The service from the staff is outstanding, being very accommodating and patient whilst being super busy almost every time I queue there. Special thanks to Veronica who guided me through their menu so pleasantly. The salted caramel matcha may be one of the best iced matcha drinks in the city and I’m proudly addicted to it. Everyone must definitely try Jenki if they’re either in or around Selfridges!