Lauren L.
Yelp
Two of my friends and I, all from out of town (NYC, and Miami) were attending a wedding in Newport, and made an appointment at Jennie kay after reading several decent reviews. We had some customer service issues: I initially made an appt. for a blow-dry (which may I add was 60$, and in even the best salons in Miami just a blow dry is average $40, but whatever I was willing to overpay for convenience) and both of my friends for blow dries and makeup - I was happy with the way my hair came out, however as soon as I finished my hair I asked the stylist if she would mind if I started my makeup myself while I waited for my friends to finish up their services, she very nicely said yes and I began. About 10 minutes later the owner approached me and told me I could not do my makeup there myself (using my own products) as it is a service that they offer and that "it is the same as if you went to a restaurant and brought your own food." I promptly stopped what I was doing and told her "Ok, but it is not the same as I did just have a service performed, and when I actually called the day before to see if they had any availability for a makeup appointment they didn't have any." So I paid for my hair and sat and waited for my two friends, who were having their services done with the same stylist.
When one of them finishes having their makeup done, my other friend decides she did not like the result (because it was literally a layer of foundation and eyeliner - the simplest thing in the world that she could have totally done herself and definitely not worth 80$) and goes to pay for her hair service and says to cancel her makeup that she doesn't want to have it done anymore as she doesn't like how it came out on the other girl. The owner proceeds to tell her that that's fine, but unfortunately she still has to pay for it, as the appointment had been reserved preventing someone else from taking that time - my friend says ok understandable, and that she had all intention of having her makeup done until she saw the job that was done on the other girl, and that she did not like it, and that she was not paying for a service she had not had done, and much less one where she already saw was not going to like how it came out. They got into a bit of a disagreement - my friend did not end up paying for the makeup, just the hair. Overall it was just really unprofessional and poor customer service on the owners part, I would not return and I would not recommend the salon for this reason; I understand business policies but sometimes there are exceptions to rules.