michelletS1008OY
Google
Disappointed and Deeply Concerned About Safety at Jensen’s Marina. NOT LOCALLY OWNED ANY LONGER. ||||||||As locals who have been loyal guests of Jensen’s Marina for years, it brings us no joy to write this review—but our recent experience was so upsetting that it must be shared.||During a family stay at the marina, unauthorized individuals were somehow allowed access to the property. These individuals not only stole valuable personal belongings directly off our boat, but they||also interacted with our children while on the premises. It was a SCARY experience to wake up to.||Especially in what is marketed as a safe, family-friendly environment.||||We trusted Jensen’s because of its long-standing reputation in the community, and we’ve recommended it to many friends and fellow boaters over the years. BUT it is now owned and managed by Royal Shell and RLR Investments. This is NOT a locally run property. That trust has now been completely shattered. Even more disappointing was the way the incident was handled afterward.||||Despite the seriousness of the situation—including the emotional toll on our children—our claim was unfairly denied, and the resort failed to take any responsibility for what occurred. They even charged us to rent rods, after ours were stolen. ||Zero compensation, no help with releasing video footage, ect. ||Guests should feel safe while staying at any resort. Sadly, that was not our experience here. We are sharing this story with the broader boating and fishing||community to help others make informed decisions about where they choose to stay.
