Jerks Caribbean Grill

New spot! Really good! Called the “Caribbean Chipotle” for good reason! The portions are huge and pretty well priced. The jerk chicken is perfection and they give you so much of it! I am not sure if it was the pineapple salsa or the black bean corn medley (I think salsa), but one of them was extremely spicy- which I didn’t love so I would stay away if you don’t like lots of heat. Also they were pretty slow- only taking orders through their kiosk. The workers (who I were kind) were kinda just standing around which was frustrating given the number of people waiting for their food. Other than that this place was really good and I will definitely be returning.

This place is ok, the wait was too long especially because most of the food is already made. No refills on non fountain drinks like the lemonade. Most Jamaican restaurants don’t charge extra for plantains they do. The build your own bowl portion are really small. The portions are extremely to small. Oxtail didn’t taste the best and the empanadas was super tiny. Dope concept but wouldn’t come back here again.

Oh my goodness, this is absolutely the BEST Caribbean restaurant I’ve ever been to from Washington, DC to Atlanta, GA! I’ve been twice and have tried the Oxtails w/ rice and peas and Mac & Cheese. Also, just tried the Jerk Pasta with Chicken and Shrimp. Both dishes will be pictured. I wanted to try something different the 2nd time to make sure it wasn’t just a lucky one off. This place is the truth. Inside and outside seating. Easy ordering. Polite and friendly staff. Great portions. A variety of different Caribbean and fusion dishes. I’m so glad I live close by. I will be a returning customer for sure.

Food is great , I came in during the day around 1 in the afternoon, before a line was formed, ordered at 1:10 and literally received my food another 55 minutes later. They focused on just handing out orders other than handing them out in numerical order . People that ordered their food 20,30, minutes later got their food before I did and they make you wait in front of the counter so I’m peeping everything. All I ordered was Rasta pasta with chicken . The cashier was friendly but they need more organization. Spent $52 and waited just that long.

First, I would like to set the record straight. This restaurant is not the Chipotle of Caribbean food. Don't know who said this but definitely a false statement. This restaurant process is soooooooo time consuming and inconvenient for guests. Although the food is on a steam table cooked, there is no customer interaction. When entering into the restaurant, you stand in a line to use one kiosk to place your order, then you wait in another line listening for your number once your order is complete. The food was OK, but I would not drive an 1hr for it again. My advice for curious future customers, wait until you are in the area and have free time, to get your experience. The prices was fair for me but based it on your own wallet and budget. (I attached the menu).

I drove all the way from Gwinnett to come visit this restaurant for the first time yesterday and it was well worth the trip. We came around 12:00 p.m. and the food was fresh and hot. I ordered the "2 Jerks" bowl ($16) which comes with jerk chicken & shrimp, cucumber salad, rice and peas and the most delicious grilled plantains that I've ever tasted. I devoured that bowl and contemplated turning around to go back to get a second, but I didn't want to be greedy. The food is really THAT delicious. The only reason I deducted one star was for the service. The cashier was not very friendly or helpful. When I was asking questions about the kid's menu, she kept saying she didn't know and directed me to look at the paper menu (which also did not have any information on it either). Also, I wish that there was an option to pay a reduced cost for refills. There are no refills offered on drinks at all and when eating spicy food sometimes you need a little extra to drink. Other than that it was a great experience. I'm so glad I finally got the chance to try this place and I will be back again very soon. Please consider putting a location in Gwinnett. We need this out here ASAP.

I have visited here twice, and the first time was okay just because I didn’t realize the 2jerks bowl had cucumber on it and I’m not a fan of cucumber, but my second time, I read more carefully and made better choices for myself. I did the create your own bowl and it was AMAZING. I literally want to go back and hug all the people who were involved in making all of the components of that bowl. So much flavor and a great value with all of the food you get. Wonderful friendly staff that also make for a very welcoming environment.

Had seen this place all over social media, so upset that influencers endorsed this place. I eat a lot of Jamaican food and often, my husband is Jamaican and his cousin that went as well. We all agreed this is not authentic or even good Jamaican food. The jerk chicken has no flavor, looks like it does but no jerk taste at all. It’s just baked chicken. They put a sauce on it but again that sauce doesn’t taste like a jerk sauce whatever, more like sweet and sour from McDonald’s.! We had stewed beef and it was ok the gravy it was in tasted like it was out of a can or pouch. No actual flavor and build of flavors. The rice and peas were ok very spicy, I thought I would be able to feed my 2yr old this meal with me but it was too spicy and didn’t say spicy on the menu. Macaroni and cheese was good. Collards greens were ok, it was heavy on the vinegar taste. Then my son had fish and chips and that was best thing at the table. But that’s not a Jamaican dish I wouldn’t expect that to be the best thing on the menu. I personally didn’t care for the fries because the seasoning on them, tastes like a lot thyme on them. The service was not great and not horrible. Lady at register said hi and welcomed us in and then all the employees just talked amongst themselves, they did not ask if we had questions or go over anything with us. So we didn’t order the “chipotle bowl” style that we saw on TikTok because we had no idea, we thought that’s what we were ordering. There was no line when we went and one couple at a table. I asked for smallest plate or container so I could give my 2yr old some food because she barely eats and the lady seemed to have an attitude when looking at options and passed me the bowl. We spent $77 and it was not worth at all! This restaurant may please the community it’s in and I could see that (IYKYK) but if you like true authentic Jamaican food you will not enjoy this!

Came in on a rainy Sunday afternoon! Parking: it is located in a large Brookhaven plaza with many other shops. On the day I went, there was plenty of parking out front but be prepared to park far or in the parking deck around the corner on a busier, sunnier day. I believe parking is free in the deck, it's definitely free in the shop parking! Service: when I walked in, I wasn't greeted or directed on how to order. Because they only take orders via the kiosk, I think this would be a good direction. Because social media deemed them the 'Jamaican chipotle' I can't be the only one who assumed you ordered at the counter/food line. Experience: After ordering on the kiosk, they make your food and bring you your trey if you decide to dine in. There were about 4 tables inside and about 6 tables outside. Unfortunately, it was raining, and all of the other tables were taken by other diners so we ended up having to eat in the car which was a bummer! Quiet, casual vibe inside. Food: They had food offerings from jerk lamb chops to customized bowls to choose from. Definitely a more innovative menu than the traditional Jamaican fare. HOWEVER I was quite surprised to not see any cabbage/vegetables that you'd see traditionally with a Jamaican meal (unless I overlooked it). I got the build-a-bowl with rice & peas, jerk chicken, plantain, cheese, cucumber, and a corn mixture, and topped with jerk sauce. Left a lot to be desired flavor wise imo .. was expecting a grilled taste from the chicken but it just seemed like grilled chicken and jerk sauce on my bowl. portions were generous though! We both also got a side of Mac & cheese. Great portion and the highlight of my meal, I really enjoyed it. I'd go back and try their pasta. Price: Both meals w/ drinks and 2 sides of Mac & cheese came to about $50. Drinks: I didn't get a cocktail, but was impressed to see they offered different beer and alcoholic beverages!

Disappointed is an Understatement... I truly wanted to love Jerks Caribbean Grill... As someone who always aims to support Black-owned businesses--especially those bringing the flavors of the islands to the city--I was rooting for this place before I even walked through the door... Unfortunately, the experience left me with nothing but regret and a lingering taste of underseasoned food... and not in a good way. Let's start with the customer service--or rather, the complete lack of it... The woman who appeared to be the manager was beautiful on the outside, but her attitude? Not so much... She was cold, disengaged, and never made eye contact once... Not even a simple "Welcome in"... It was clear she didn't want to be there, and honestly, it made the whole vibe uncomfortable... The only bright spot in the service experience was the young lady behind the register, who at least managed to be polite. Sanitation was questionable at best... No gloves, no hair nets... and to top it off, two more girls strolled in for their shift, and one casually started her day by sipping from her Stanley cup right behind the food counter... No handwashing... No professionalism... Now let's talk food--or what was supposed to be food... I ordered the jerk bowl with shrimp and chicken, with two sides of macaroni and cheese and collards with turkey... except there was no smoked turkey in the greens... I also ordered two island punches and some empanadas... The entire meal was nasty and wildly underseasoned... definitely not what you'd expect from authentic Jamaican cuisine... After receiving my food, I asked for a little extra sauce/gravy... and was told that would be an additional dollar... even though I was literally placing another order at that moment for more empanadas to go... The nickel-and-diming felt tacky and greedy... The only saving grace? The plantains and the empanadas... They were the only things that had any flavor or care... The $5 island punch wasn't bad either--except the amount you get is equivalent to a kid-sized drink... Not worth it... And the worst part? I left there and still had to go get lunch somewhere else... after spending $70... The most heartbreaking part of this visit? I didn't feel any of the love or warmth that the island is known for... especially from people who look just like me... I wanted so badly to leave a glowing review in support of the ownership and the vision... but I'd be lying if I did... In short... the real "Jerks" were behind the counter and not on my plate... If they don't bring in some friendlier staff and clean up their act both in the kitchen and in hospitality... I don't see this place making it long term... Do better, Jerks!!! ... I really wanted to cheer for you...

Been looking for good Jamaican food for a while and my journey continues. Disappointed in the jerk chicken to say the least. Oxtail is pretty good though so definitely choose that over the chicken Rice and peas, bland, mac & cheese bland. Service wise, we ordered through the kiosk, but had a question for one of the ladies up front and received nothing but rudeness. Just ask him if there was a refill got a smart remark. Ambience no most people preferred

We enjoyed everything we ordered to go from here! Didn't get to take a lot of pictures because we were so ready to eat! I ordered fish and plantains along with jerk chicken and shrimp pasta. The fish was crispy and seasoned well. The plantains were just right as I'm a bit picky about the flavor of a plantain. It wasn't overly sweet, so they cooked it well for its ripeness. Couldn't resist trying the jerk chicken empanadas as well which were crispy and filled well with peppers, cheese, and chicken. Would definitely get it again! My partner bought a chicken bowl. It was very filling and it felt like he got more than the price, which is great. It was spicy in a good way and well seasoned. The bowl was packed with the individual ingredients he added. Taste great and large portion! Think Chipotle bowl but better! He also ordered beef stew with mac and cheese. Looks delicious but haven't tried yet since the bowl is so filling. Looking forward to going back and trying even more meals. Thank you!

Pros- Amazing food would come back Food- 2 Jerk chicken and shrimp bowl was spicy, it had a kick to it the smashed potato side was extremely salty Oxtails amazing flavor and very tender Service- Quick and very clean inside Ambience-Nice and inviting Cons- Limited seating and don't take cash

This place is so good, they be hooking me up with the oxtail too, they're in a really nice neighborhood so palm people be eating sticks and stones around there and don't even go in but one day I went in with my friends and now I'm in and out of there. I had to stop myself Cause I need to budget. People sleep on this place but you know what good! Cause more food for me :) 100/100 you can eat inside, or outside or take it to go. I have to hide myself a little because I think they're starting to recognize me each time I go in there cause I been going often omg

At the time of my visit I heard a lot of good things about Jerk's. I am always looking for new restaurants to try out in the area. I enjoyed the cleanliness of the restaurant and the way the staff greeting me when I walked in. I was told that I could place my order at one of the two touchscreens. This was helpful because I didn't know what to expect since it was my first visit. I ordered the Rasta Pasta, Vegetarian Chili, and Veggie Plate (Mac n Cheese, Plantains, Re Mashed Potatoes). Everything tasted better than I anticipated. I will visit Jerk's again!

New spot! Really good! Called the "Caribbean Chipotle" for good reason! The portions are huge and pretty well priced. The jerk chicken is perfection and they give you so much of it! I am not sure if it was the pineapple salsa or the black bean corn medley (I think salsa), but one of them was extremely spicy- which I didn't love so I would stay away if you don't like lots of heat. Also they were pretty slow- only taking orders through their kiosk. The workers (who I were kind) were kinda just standing around which was frustrating given the number of people waiting for their food. Other than that this place was really good and I will definitely be returning.

The experience was excellent. The service was prompt and helpful. The parking was convenient. The food choices and flavors was the best. This is must try restaurant and it will not disappoint.

The food was pretty good, not the best I've had but definitely better than most other Jamaican cuisine around the city! The wife Ns kids really liked it also! We will be back when we're in the Lenox area and want Jamaican.

Super excited to have this delicious Jamaican restaurant in my backyard. Think of it as the quick service version of Jamaican food (Chipotle, Panera, etc) and the flavors are on point!!! I thought they'd be Americanized but they are deep rich flavors in every bite. I had the jerk chicken & shrimp bowl and it was big enough for 2 days of eating. The service is self serve or limited service. The seating is open both inside and out, so flexible for groups or just popping by to grab a quick bite. I hope they get a liquor license but the beer and wine selections are pretty good for now.

I stumbled upon this when I was at Marshall's. I had been seeing it on social media a lot. Long story short, I got the 2 jerks bowl. It comes with jerk chicken & shrimp, rice & peas, cucumber salsa (i didn't get this on mine), jerk sauce on top & plantains for $16 I feel like I only got 3-4 pieces of shrimp, which is a small amount for how much this costs in my opinion. The plantains were perfect and sweet. Overall i'd say it was okay, i'd come here again, but I wouldn't go out of my way to go there and get it. The chicken is diced jerk chicken so it doesn't look like the chicken they use for the actual jerk chicken plate. I didn't really care for that concept. I like the burnt/crispy outside part of the chicken and the diced jerk chicken in the bowl didn't really have skin or that dark outside to it like I usually like it. It's also confusing when you walk in. At the checkout counter it's a sign above it that says "order here", but I guess being under the influence of social media calling this the Jamaican chipotle, I assumed it was formatted like that--you start at the back of the line and tell them what you want as you move forward toward the checkout at the end....nope. not how it works. It was even set up like chipotle though. Weird. Like there's 2 ppl behind the counter filling togo and online orders I guess, and they have 2 kiosks you can use to order, so my order took about 10 mins to be finished. They have other things in their menu like pasta, red snapper, oxtails, etc. They can also do a little better on the customer service but I won't say too much because I know it just opened. *My review is really for a 3.5* Try it!

I've been very excited for this place to open ever since I saw the signage last year! Finally, tonight, my boyfriend and I stopped in for dinner. AMBIANCE The ambiance is trendy and relaxed. It's a small space with limited seating indoors and outdoors. Most customers seem to take their items to go, but we dined outside on the porch for a casual date night! SERVICE Everyone was kind and welcoming to us. The girls at the register were friendly and in good spirits. After we finished our meal, as I thanked them and told them that everything was amazing (I'm sorry I did not catch their names; I'll have to get them on our next visit), the girl who had taken our orders smiled a beautiful smile, said thank you, and told us she would see us next time. This simple little interaction honestly brightened my day. FOOD We shared a vegan chili and each did a create-a-bowl. For mine, I got the following: BASE: rice and peas; PROTEIN: jerk shrimp; HOT TOPPINGS: black bean corn relish & sautéed root vegetables; COLD TOPPINGS: pineapple salsa; SAUCE: mango habanero. Everything was so tasty, with just the right amount of spice! The shrimp was the softest, juiciest shrimp I think I've ever had. All of the ingredients I chose came together so nicely. My boyfriend loved his selections as well. Additionally, the chili we shared was thick and flavorful with a nice spice kick. After we finished our meal, my boyfriend also brought his mom an order of fish and chips to go. She enjoyed hers as well! We will be back!

This place just recently opened (Feb 2025), so I had to give it a try. There are options to order online or via Toast, but I chose to walk in and order in person. The service was super fast. It's a very casual spot with limited seating, making it a great option for a quick meal. The menu features various takes on Caribbean favorites like jerk meats and pasta. I opted for a "create your own bowl" with jerk chicken and plantains as my hot topping. The portion size was modest, but the pricing was fair, and the flavors were on point--smoky, spicy, and balanced with the sweetness of the plantains. If you're looking for something casual with great flavor and quick service, this is definitely worth a try. I'm looking forward to returning and trying the jerk pasta next time!

It's in a busy but good location, they were also very busy. It's small and not a bunch of seating but they do also have seats outside. I got the jerk shrimp pasta and I got my son the kids fish fingers and fries. The food was delicious, full of flavor. The pasta was spicy with a nice kick, and my son seemed to enjoy his food. My advice for them is when orders are ready they've got to either call out the name or order numbers or text people's phones. It was just a bunch of people going up to the register checking to see if their orders were ready which is not ideal. The service wasn't bad, the guys were busy but still polite. I will be back to try something else.

My daughter and I had a craving for Jamaican food so we stopped by to check it out. We wanted oxtails and were really disappointed they were out of rice and peas. We both got a side of mac n cheese. I ordered greens and she had plantains. The oxtails had great flavor but weren't falling off the bone like they should. The mac n cheese and plantains were really good. My daughter liked the greens but I thought there was something missing. The fruit punch had a think consistency and was a waste of $5. Overall it was good but for the price I expected more.

I really wanted to like this location since I had a great experience in Miami. Staff: All looked confused bunched up over the register where they wanted you to order instead of the the illuminated sign on the opposite end of the counter where the food is displayed. The one staff member who served food with no gloves, handled money and tended to her 2 yr old child who was in the customer seating area - eating a sandwich from Potbelly's. Why is your job also your day care? This was 9pm - why is a two year old still up and eating at a table for customers. Totally dysfunctional. Staff hovered over your food while tying to determine who's order was whose; and did I mention the smoke filled dining area so much that they had to keep the door open to let out the smoke from the kitchen. But wait, there's more: Food: Terrible from the portion size to the presentation. Greens were horrible; tasted like they were washed in dish water or the pot they were boiled still had soap; undercooked, and 0% turkey meat in them (see pic). Oxtail oil also featured in this pic. Oxtail - tiny, more bones than meat. Mashed potatoes were cold, but they tasted ok. Lamb chops (3) lollipops - 1 well done, 1 med well, 1 burnt. The oil based Chimichurri was overwhelmingly oily (same as oxtail); how do you mess up Rice & Peas? Over salt them! Mac & Cheese was ok, lumpy cheese and over cooked noodles, but the portion size was so small, barely got a real assessment of them. I would give a positive review of the restaurant itself but the 2 yr old sitting in the dining area where Mom came from behind the counter and Dad came out of the kitchen really took away from the expected ambience. $84 dollars wasted and they have the nerve to have a suggested tip menu on the register. I doubt this restaurant will be there a year from now - especially if the staff continues to bring their kids to work and the obvious lack of a manager will only frustrate and turn off dining customers.

The plantains were amazing, perfect amount of crispiness on the outside and soft on the inside. 5/5 The jerk chicken looked very seasoned, but highly lacked flavor #disappointed 2/5 The chicken empanadas were expected given the lack of authenticity 2.5/5 If you're not familiar with Jamaican food, I'd say this is an ok start but not my first choice and definitely way pricier than it should be.

4.5 stars. Location is situated right in a shopping center at the heart of Brookhaven close to Costco. Parking garage directly behind the restaurant is no parking is available out front. The outside is a standard shopping center facade and the inside has Caribbean music playing with some nice artwork to make you feel the theme. Be warned there is very minimal seating here, about 4 tables, so be prepared to take your order to go if none are available. There are real live people at the counter but they serve mainly to prepare the dishes and answer questions. The computer screens are used to order your meals so it's all automated. They have plated entrees and bowls (the latter is what lead to their viral moment) I opted for the fruit punch as a beverage and the 2 jerk bowl. It consists of jerk chicken, jerk shrimp , rice and peas , cucumber salsa and fried plantains. I will say that the time it took to get our bowls was a little long and I was a bit perplexed by this because the entire concept is supposed to be "chipotle" style where all the food is already made and it's being scooped into the bowls upon ordering. Once I received my food I began to dig in and at first the spice is mild but boy does it build up. My friend I was with is from Trinidad and even he admitted this was pretty spicy. Not at all a bad thing just something to be aware of. Excellent flavor and lots of protein on the dish and very filling overall. I definitely recommend this restaurant for a quick Jamaican fix in the form of a convenient bowl. I will definitely come back to try more of their entrees.

Came here to try this new spot since its owned by chef robs and I like their food. I ordered oxtails, mac&cheese and cabbage. The food was good. However, I didnt love the packaging. Its paper so its easily soaked by juices from the food and there are no separate compartments so everything is mixing. I'd go back but I might request things be packaged separately.

I recently visited Jerks, a Caribbean Jamaican restaurant in Brookhaven. The food was good and had a nice kick on the spicier side... a little too much for me! The empanadas were SO good and I'd go back just for those. However, the customer service was a bit mediocre. After tipping the girl in the front, before leaving, I asked for an extra sauce and she was talking about charging me... Despite that, I'll probably be back to try more items from their menu.

Tried this for the first time and it was great! Smooth operation with great authentic spices just how we'd cook it at home

I got the 2 jerks (added ground lamb) & empanadas. They were both pretty good they just lack the typical kick jerk usually comes with , flavor is there though

Very Affordable, Gives Large Portions and super delicious and in a convenient location with lots of things to do. There are other food choices around but this one is the obviously the best

Oh my goodness, this is absolutely the BEST Caribbean restaurant I've ever been to from Washington, DC to Atlanta, GA! I've been twice and have tried the Oxtails w/ rice and peas and Mac & Cheese. Also, just tried the Jerk Pasta with Chicken and Shrimp. Both dishes will be pictured. I wanted to try something different the 2nd time to make sure it wasn't just a lucky one off. This place is the truth. Inside and outside seating. Easy ordering. Polite and friendly staff. Great portions. A variety of different Caribbean and fusion dishes. I'm so glad I live close by. I will be a returning customer for sure.

This was our first time visiting Jerks Caribbean Kitchen, and unfortunately, the experience was extremely disappointing. We weren't aware that all of the food would come piled onto one plate. Once our order arrived, we realized everything was drenched in collard green juice, making the rest of the food soggy. We politely asked the manager if the plate could be remade or if the items could simply be separated. She refused and said that doing so would require charging us for an entirely new plate--which didn't make sense, since we weren't asking for more food, just a basic adjustment. When we asked for a full refund (our total was over $200), she processed it without hesitation. To me, that shows a complete lack of customer service and problem-solving. A simple solution could have saved the sale and future business, but instead her pride got in the way. It seems she'd rather lose hundreds of dollars and a potential return customer than make a reasonable accommodation. Her inability to handle a basic customer concern speaks volumes about the management. If that's the standard here, I can't recommend this place to anyone. Good food does not outweigh bad customer service.

Social media brought me here! I just thought I'd give it a try. It sucks to admit this is some of the most bland food I've ever had, especially for it to be of Jamaican cuisine. I got the jerk chicken, rice and peas, and plantains. It's on the expensive side too as I paid over $30 for this one meal no drink. I started reading reviews prior to coming but I had to try myself and it did indeed disappoint.

Wow the food is really good ! The bowls are large, I got the CARRIBEAN muscle , soo much protein, it is spicy so watch out for that. The sweet potatoes are such a nice added touch. It was super packed so I suggest ordering ahead online. There's only one tablet to order from which slows everything down but well worth the wait. My fiancé got the oxtail plate and he really enjoyed it. There's some outside seating which is nice; the inside was a bit smokey so I wouldn't recommend eating inside.

The black lady taking the orders is as RUDEEEEEE as they come. I wanted to walk out but my daughter has more patience and will spend her $ because her goal is food. So we stayed. We both got jerk chicken with rice and peas, I got greens and she got mac and cheese. Because I didn't want a beverage the lady's attitude got worse, like are you crazy? I had a water with me why would I buy another just because I'm in an establishment? Which charges $4 for a $0.25 bottle of flat water? Anyway, I asked for gravy ON my rice and peas and was told it's on my chicken. What does that have to do with the rice and peas tho? And of course it wasn't ON the rice and peas it was in a little container for me to put it on. As for the gravy I will say she knew better than me because that was an awful taste that would've ruined them as it did the chicken. It taste like soy sauce and bbq sauce mixed together. I KNOW I'm NOT gonna get anything close to how it's done in Chicago but I've never had it like that before. Usually places in the south use this disgusting cinnamon tasting stuff which for some reason I never remember because once I go to one of those places I don't return or even try jerk again for a very long time. So without thinking I asked for gravy, good thing she didn't put it on. The portions are really small for the price they charge. We didn't eat it all since we were only going for a light lunch. Surprisingly it taste better warmed up later. Not GOOD but better than it did earlier. It's a matter of preference because the locals seem to like this place. Will I return? NOT A CHANCE! Chicago has ruined me, I can see had I not grown up around good food then this would probably be considered good to me but it's not!

I wouldn't waste your time. They are overpriced and overrated. The customer service is absolutely terrible! My husband and I visited (2nd time). The first time the customer service was subpar but the food was pretty good the first time so we decided to give it another try. Big mistake. The girl they had working the counter wasn't there. We waited for over 15 minutes to take our order. The other girl that was preparing the takeout orders told us to go to the kiosk (multiple staff walked back and forth--including the owner and nothing was said, NOTHING!) When the girl finally came up you can clearly tell she didn't want to be at work--she said whenever you all are ready you can place your order (so no one told her guest were waiting in the front). We ordered. There was a no for everything. No customization on bowls and she was very short about it and didn't recommend any other items on the menu. Again she clearly didn't want to be there, and as I was giving her my order, she reaches down and gets her off brand Stanley to drink as I'm giving her my order (after she had been missing for 15 minutes). She also kept scratching her head-grossss! Thankfully she wasn't preparing the food but still. My husband ordered and he had questions about the portion sizes on the $35 oxtail , her answers didn't help. She was so short and dry, I didn't want to ask anymore questions, so we placed our order. Since I ordered the create your own bowl there was an option for cold toppings. Since we live about 30 minutes away, after we closed out, I asked if there was a way to put the cold toppings on the side, she said no, they put everything on the bowl as ordered (they hadn't finished making the bowl). We asked if they could make an exception and they said no. So we also said no, we won't be back. I was really excited about this place and again the food was pretty good the first time we went, but it's not worth the price and lack of customer service. For them to be the "Jamaican chipotle" they have a lot of work to do. Two bowls and two non alcoholic beverages for $45. No way.

The food is very good. However the service is not the best. They have little to no people skills and the hospitality is none existent. There is little to no room to sit inside and the outside has a patio area with no trash cans. They expect you to order from a kiosk and give little to no direction on where to go when you walk in. It is also very hot and humid inside. The servers are very entitled and act like the customers don't have any entitlement. Once you get your food you're on your own. The drinks are also very sweet and need to be watered down and chilled.

This is definitely not authentic Jamaican food! If that's what you're looking for this is not it. Majority of my chicken that was on my two jerk bowl was fatty. This was the first time I ate here and my first experience was I had to order all of a tablet and it wasn't that many people there. I felt like if I didn't know how to use the tablet I was forced to use one and that's for those who do not use tablets so I felt unwelcome when I walked up to the cash register area. I was told that that's the only way they can order because they were behind. I wasn't too happy about that either because you have three people back there and you mean to tell me that since I had to wait anyway that there was nobody else that could Help. I felt like the customer service was not a customer service. They didn't like speaking. I get it that you're depending on us to order from the tablet, but at the same time no type of personality and no one really wanted to speak. It wasn't a welcome feeling. As far as the food is concerned, I was not pleased with the food when I asked for the sauce on the side. I was told that that would be extra when they put the sauce on my food they drowned my entire bowl like soup at the bottom and the chicken that they served to me wasn't jerk chicken I would not have called that jerk. It had a little jerk on it taste But I wouldn't call that Jamaican jerk chicken. I placed my order to go from my phone in the car because I couldn't get any help, but not only that once I went in because it was time for me to pick up my food they never gave me my second order when I ordered two bowls, I only got one so I had to wait for them to finish my second bowl. I wasn't happy. I don't think I'll give this place. Another chance. As far as ambience it was OK looks really clean.

Just received my jerk chicken bowl from door dash from this restaurant and OH MY! SoOOOOOooo good! Plenty of food, enough for lunch and dinner. I should have gotten extra plantains. So good. I am here for work and I love trying new food concepts. A lil pricey but the quality and freshness of the food is worth it. The JUICE! My God! Flavors I never had before... taste like lavender lol... something. SO GOOD. I want oxtails next!

One of the two television sets was airing Fox News. The staff was Black, the customers were Black and Latino. I found it offensive that a Black owned business was airing Fox News. The bowl that I ordered was good but airing a racist news channel was so outrageous that I'll never eat at this restaurant again.

Jerk pasta overall the sauce and noodles were goods the chicken was dry and un seasoned. The ox tails were good the rice and peas were dry and the greens were not good. I wouldn't waste my 70 dollars again.

I tried this place for the1st time in March and didn't love it. I ordered oxtails and the sauce was pure oil (I asked for extra gravy). It was so oily that I couldn't even finish it. In my pic, it had more oil before I soaked some of it out with a napkin.

Ordered the pasta dish with chicken and shrimp extra spicy. The taste was good but the heat just wasn't there. I ordered online and paid there, the cashier looked overwhelmed with all the tickets coming in hut the service was quick. They do need a better system or organizing tickets. The inside was standard, they have a set up where the food is visible to the customer. Overall it was decent.

Beef stew is very good!! The mixed root side was also really tasty! People workng there were friendly. I also like that they have beer on tap. Definitely will be coming back.

Tried this restaurant on a Friday afternoon, and was greeted by a friendly and helpful staff. This place was super cute inside and very clean. You can order at the counter or at a self service kiosk. I decided on the jerk pasta, it was good but extremely spicy to the point that I couldn't finish eating it. In all fairness, the staff member did warn me that it would be spicy. I also wish that the pasta included some vegetables like bell peppers or something. The wait wasn't long at all and I do plan on going back and trying some other items in the future.

this food is disgusting and the food had no flavor! definitely a waste of money!!!!!!!

I called at 9:14 no answer, I drove 30 minutes in the rain just to grab some food I arrive 15 mins before they closed and there had to be at least 15 people in the store just for the lady to tell me that they were closed I said on the door it says y'all close at 10pm she says we're close. This is my first and last experience with them and was highly anticipating their food since they opened!

I ordered the braised beef oxtail plate, the jcg signature bowl, cabbage, macaroni & cheese, greens, and red beans & rice! Every single item was hot, delicious, flavorful, well seasoned, and yummy! The one thing that I didn't like was the red beans & rice due to it being to dry with no seasoning. The wait was long because they were a little behind. BUT......... The food being amazing made the wait well worth it. Chef Rob was preparing the orders and making sure that every thing was cooked to order! They just opened so please give them grace, because they most definitely have great Jamaican food. This is coming from a foodie who is very picky and a hard critic when it comes to restaurants. I give them 100 stars and I'll most definitely be patronizing them again in the future.

Small portions, expensive and to top it off theres a bunch of super lazy employees.

Food was alright cold hard plantains, and macaroni then the lady serving the food with her fancy watch on gets mad because I didn't place the order for my ginger beer on the kiosk that they have upfront and I forgot to add cabbage which normally comes with a jerk chicken plate you probably need to get somebody up there who wants to work and not have a attitude when I'm paying eight dollars for a small cup of cabbage you're calling steam vegetables, lol should be happy. I'm paying your salary for you to wear that fancy watch instead of giving me an attitude so I only can give y'all two stars the food was subpar but the service I got a attitude for what I'm spending $40 on a jerk chicken plate that should come with cabbage negative won't be back.

the lady handing out the food was beyond rude. we waited and waited.she did not call our name or order number.AFTER i went up there and asked for the 2nd time about my order, she picked the bag that had BEEN sitting there ready, she just never called it. no apology or nothing. on top of that food was mid . not worth the money imo.

I went to Costco in the area and was excited to try this restaurant. The staff and the restaurant was nice, but what counts is the food and sorry to say it was awful I had the jerk chicken/shrimp bowl.