Alli T.
Yelp
tldr: food is good, service is to be desired. It is evident that you only receive service if you're a known regular.
I've been 5 times total (3 times dining in a restaurant & twice take-out). My review is based on my cumulative experience.
First time I went was in October - approx noon on a Sunday. Wasn't too crowded - good vibe, good food/drinks, & service. Seemed like a cool neighborhood spot.
Came back a second time on a Friday night. This time it was busy, as in we got lucky a table was getting up as we walked in bc literally every other table and spot at the bar were occupied. They were also setting up for live music. Busier than expected but we were in no rush. Service was subpar, which normally I would chalk up to the night being busy. But I observed parties getting their food before us, even though they ordered after us. They also were checked on, got refills, etc. Got our food (2 burgers with fries) over an hour later and it was all cold, as if it had been sitting out. Server checked on us shortly after. We asked for boxes and our check at that time. Twenty minutes later we left. Gave benefit of doubt & left 20% tip.
Third time we went was today (New Years Day/Monday) a little after 11AM. Walked in, sat down, greeted by server. Ordered drinks then our lunch - at this time we made a point to tell her we were holding on to a menu to order more food to go before we left. That was the last our server came to our table. Handful of other tables of 4 to 6 people were occupied when we walked in. About 20 minutes later a different girl brought our food out. Our server never came to check on us. At some point we needed refills, etc but she was busy with other tables. In that time we watched her put in orders and check on other tables multiple times. At some point we gave up on wanting refills & just wanted to get the check. Never was able to get our servers attention. My friend walked up to the bar and asked for a box. Threw enough cash on the table to cover the bill (never saw our server to actually get the check) and left. Obviously never had the chance to order the milkshake and appetizers to-go, even though we had mentioned it to our server. It was evident that you only receive service if you're a known regular.
Poor service has left a bad taste in my mouth, if I decide to come back it will be for to-go only.
I've only ordered the burgers, fries, onion rings and variety of appetizers here. Diverse menu options, good food, really good ranch. Worth giving it a shot & hopefully you get better service than I have!