O_O O.
Yelp
I and my 70 year old father came here and ate at the cafe on November 28, 2024 from 2ish PM after discovering the casino and cafe through a vlogger on youtube who did a review there a week before. All was phenomenal in regards to the food as well as having the interesting and courteous waiter, angelo. But, this was short lived when I and my father decided to gamble where we just became player card members that day and attempted to get to 500 points to win free t shirts at the gift shop. I and my father were insulted, berated, and disrespected and this first begins with an older filipino-american woman with glasses of whom asked us for drinks.
The setting is I playing slots with my father and the hostess coming and saying cocktails, I asking what sort of drink my father wants, he saying cranberry juice, and then I saying what sort of beer do you all have to the hostess? To which she says "we have all of them" in a condescending manner which I was indifferent too where I just said "Ill take an angry orchard beer please". What follows is her telling me that I need to be a player in order to get a drink. Keep in mind--this was after the hostess already took our order. My father then told the hostess sternly that "my son is speaking on the behalf of me and we both have been playing and have rewards cards". The hostess seemed to not like this statement and then commenced to go on a rant of how he cant say that to her. I then stepped in and said we would cancel the order of drinks. My father then says, before the conversation ends, to call a manager. The hostess then walks away and talks with other casino staff members while pointing and staring at us for minutes from afar.
What follows, is the approaching of a larger middle aged latino-american woman floor manager with glasses as well as an older black gentleman security guard with a beanie, to the hostess. She talks to them where the floor manager and guard then approach us. They arrive and the manager asks us "whats the problem". I begin by saying I am not exactly sure and that the hostess approached us for drinks, noted what drinks we wanted, and then started saying one needs to be a player to order drinks as I am sitting next to my father, playing slots, and having our rewards cards visible. My father adds how I was merely ordering drinks and that the hostess was rude and had a problem with us. And he said this in a manner that was of frustration where I'd like to reiterate, it was he who told the hostess to go get a manager. But, the floor manager lectures us on how this hostess is her "best employee" and what we said "is untrue". She proceeds to lecture my father how "it was not disrespectful" and that "the hostess gives drinks only to players". And as I said before--the hostess asked us about drinks, noted my fathers drink, and that I wanted an angry orchard--where she abruptly says that only players can get drinks where I then consequently convey that I was a player and had been playing for over an hour and was playing the slots with my father. As my father disagrees with the manager and I support how the hostess has a problem--The conversation escalates to shouting and the manager shouting that I and my father are trespassed. I start exclaiming to the floor manager how this scenario is absurd and pathetic where me and her start going into a shouting war. The manager, after getting annoyed of what I had to say as we walk towards the cashier cage to cashout/leave then says, "where do you come from". I rebut "born and raised in California, dont worry about it" where she then says "me too" combatively, I kid you not. Nonetheless, we are walking out and escorted by security where we were then denied our free shirts on the way out--after both getting 500 slot points each--where the giftshop was about to hand them to us, but the guard intervening to stop it.
All in all, I recommend no one to come here. This establishment is absurd, regrettable, and holds persons who aren't mentally astute. There are a plethora of alternatives and I mean it, as I and my father are regular gamblers and visited most casinos in vegas.
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