Tim D.
Yelp
This gym is a joke. It's run by children. It is an ongoing battle to get me in contact with the owner for a complaint. They threaten memberships left and right worse than planet fitness. Jake is extremely rude and pretends to be the owner, even to a whole ass police department. Most other employees are great and don't give anyone a hard time, in fact, my girlfriend and I have become very friendly with many employees and fellow members who would all agree that we are friendly, respectful, clean our equipment, rerack our weights, and bring a positive attitude into the gym without EVER having any issues or conflicts. That being said, because Jake is a manager, it quite literally ruins the entire experience. He is unproffessional, rude, degrading, and overall one of the worst humans I've ever encountered. After obeying his commands without any hesitation or fighting, he INITIATED personal, insulting comments with provocation such as "I bet you like being in the girl's bathroom" and later calling me a "punk-ass kid." As he is a manager, and a self-proclaimed owner, I find this to be extremely embarrassing and completely unprofessional. Although I believe no one regardless of their position of authority should ever behave that way, he as "the face of the gym" should be held to much higher standards when speaking to paying customers. This whole situation is absolutely absurd. It's a total shame too because I loved everything about this gym prior to this incident that could've been handled so much better. If the management was not the way it was, it would be a near perfect gym. Unfortunately, Jake is a manager. On an additional note, while the website states they have gender neutral bathrooms, I got banned for being one foot inside the women's room where only my girlfriend was as we were packing our things and getting ready to leave.
And the most insane and unbelievable part.... without any warranting at all, my GIRLFRIEND'S membership was then also banned after she was LITERALLY trying to defuse the situation and prevent further conflict!!! Furthermore, I had to drive 30 minutes back and forth multiple times to be able to talk to a different manager because she was hung up on everytime she asked for another manager to assist or mediate the situation! She has since been in constant, incredible emotional distress, understandably so. I sincerely hope their management can get its act together so that this gym can one day be a welcoming place to work out at again.