Carlos C.
Google
As a regular customer, I want to be clear: The food here is excellent. My family and I genuinely enjoy dining in, and the quality of the cuisine is why we keep coming back. However, I have had repeated, frustrating issues with the takeout service that need to be addressed by management.
When ordering to-go for a party of four, I asked in the online notes ("Please send enough sauce for 4 people"). We only received 2 sauce,
This is more than a simple oversight; it shows a lack of attention to detail and training in the kitchen/packaging area.
When I called the restaurant to express my disappointment, the manager simply apologized and promised to handle my next order personally. While I appreciate the gesture, the solution shouldn't be for the manager to do the job of the staff. The solution is to train your people better so that the service reliably matches the quality of the food.
For future customers: If you are ordering takeout, especially for a group, call ahead and re-confirm every detail, because you cannot rely on the staff to follow instructions, even if they are written down.
I hope this consistent issue with order accuracy is fixed, as it significantly detracts from an otherwise fantastic dining experience.