Jessie Wang

Took my son in on Dec 4, 2023 for a possible concussion he received while playing soccer at school. There was a wait but because he had a head injury, they gave him a high priority on the list. The front desk people were friendly, helpful and got him into a room immediately. The doctor was in to see us in 2 minutes (even before the nurse could get his vitals). The nurse "Dawn" came in after and was so patient and caring. Dr. Havilah DeBell took the time to talk with me about my son's care and after we discussed it, she recommended I take him into the Emergency Room for a scan and observation. We decided to take him to Swedish Issaquah Emergency and she forwarded his information. We received amazing care here and I highly recommend UW Medicine Urgent Care at Issaquah.

VENTILATION IS MISSION CRITICAL! On September 23, 2020, I came to the Issaquah UWP Physicians for my annual physical ("wellness exam") required by my health insurance. I wish I had been informed in advance that my insurance had waived the requirement for IN-PERSON exams during COVID-19. Though the clinic requires everybody to wear a mask (it provides one to those without one), the exam room was small and unventilated (no windows/no fans). Ventilation is MISSION CRITICAL during a pandemic! This was highly emphasized during the Spanish flu pandemic of 1918-1920 (old photos show a barbershop and a court of law being held outdoors). ONE HAND + OTHER HAND = BOTH HANDS Fortunately, their intake nurse, Ashley, was very nice and understanding and allowed me to leave, saying she would call me the next day to do my intake, and to set up an appointment with my doctor. She then informed me about the in person waiver for annual exams. I had already been having my regular followups via virtual visit (Telehealth) with Dr Hsie (whom I like a lot) this year. But when Ashley called me 2 days earlier to set up an appointment for the annual, I assumed that unlike follow ups, the annual HAD to be in person. Therefore without question I set up the appointment for 2 days later (Sept 23). On the one hand, I was not thinking. But on the other hand I wish Ashley had informed me about the insurance waiver for in-person wellness exams in advance. TINY AEROSOLS + EVEN 1 UNSEALED INADEQUATE MASK + UNVENTILATED EXAM ROOM + 1/2 HOUR = DEATH TRAP But I only spent a few minutes in the exam room discussing this with her and we both wore masks. And we maintained social distance, as I brought up the concern immediately upon her entering the room, which happened almost immediately after I arrived there. Therefore I believe the risk of infection between me and Ashley is extremely low. BUT, how many other people have been in that same exam room before my 11 AM appointment? Heavy large droplets from coughing and sneezing (which land on the ground within 6 feet fairly quickly) were not my major concern. My concern is tiny lightweight airborne aerosols from talking and breathing (which can hang in the air for HOURS). Small windowless (also did not hear any fans) exam rooms, and even one person wearing an inadequate or unsealed mask, during a 1/2 hour (waiting and exam time) visit, could spell a "death trap." This was the exact word that I used with Ashley. But I do not wish to condemn Ashley or the clinic for this as I think this is endemic all across America, and perhaps the world right now. NOT FULLY IN THEIR HANDS UW Physicians Issaquah is located in Issaquah's Highmark Medical Center. There is an elevator once you come in the front entrance. I did not notice a sign restricting use to one person at a time. But I took the stairs from the first floor to the second floor, where the clinic is located. Neither the door from the 1st floor lobby to the stairs, nor the door from the stairs to the 2nd floor, were propped open, to allow ventilation in the stairway corridor. UWPhysicians does not, however, have control over the elevator, lobby, and the stairway. NOT FULLY OUT OF THEIR HANDS Upon entering the clinic on the second floor. I noticed the clinic entrance door was closed and also not propped open for ventilation. I informed the receptionist Colin about this. But he informed me that it cannot be propped open or else it would damage the automatic door mechanism. I believe that this mechanism needs to be disabled temporarily to allow propping the door open for maximum ventilation. Fortunately I did not spend any time in the waiting room (I was sent to my exam room immediately) and there were hardly any people waiting. Nor did I hear any coughing and sneezing the whole time I was there. But people did breathe and talk (aerosols), though remaining socially distant. SO HOW AM I HANDLING THIS? Yes, I was admittedly fussy (but polite). This is because I have kept abreast of COVID-19 since I started "semi-quarantining" myself back in February. But also, because I am in the "yellow zone" in the age and pre-existing condition categories. Also, as of 9/23/2020, over 200,000 Americans have died from COVID-19, and counting!

Don't go!!!! We went to visit on Nov 1 2022 at 2:15pm waiting for totally 4 hours, 2 hours in line, 2 hours in room after check in, nurse spend 15 mins , doctor spend 5 mins with wrong determination. Since today we had another appointment with Allegro for my kid, the doctor had checked and asked everything. This is unacceptable putting our life into risk to visit this location with wrong determining. Wasting so much of our time to have nothing,

DON'T GO THERE! THEY WILL CHARGE YOU EXTRA FOR EVERYTHING YOU DISCUSS! I went there for an annual checkup in February, preventive care that my insurance would cover. They billed me for every concern I discussed with my doctor, even though the response I got from my doctor for those concerns was simply "age"; they would consider that as "consultation" and charge for it. Their billing department would pick out every concern element the doctor writes down on MyChart and bill for it because they consider it a "problem visit" instead of a "preventive visit". The more concerns you have, the more you will get billed for! My doctor told me she didn't charge me for those discussions as a problem visit, and I truly believe she didn't. The billing department of UW Medicine Primary Care at Issaquah did. Their aggressive billing practice is not fair to either the doctors or their patients; good doctors would want to write down everything, yet the patients are punished in the bill for their thoroughness! In short, UW Medicine Primary Care at Issaquah is too money-driven. It is not a place to go if you don't want to be overcharged and receive a big bill!

This review is limited since I don't see any of the providers. I only come here for regular lab work requested by another UW provider since it's a more convenient location. Easy parking. Very friendly staff. Check in can take some time since if the person in front of you has a complicated question they don't get shooed away. Special shout out to Kris who did the best blood draw I have ever had - I almost didn't feel it.

I was not feeling well in July and went to Urgent Care. I was tested for Covid twice and I did not have it. The next day I was still feeling miserable and I called this office but Dr, Hsie had left for another clinic and was not available for appointments yet. Nathaniel had no openings. As soon as I explained the situation they refuse to see me because I had Covid symptoms. I told them I DON'T have Covid. They did not care and asked me again to go to Urgent care. I did not want to go because they only have PA and I prefer an MD. Anyways I called a previous doctor's office that I used to go to outside the Eastside. I explained the same to this office and guess what, they were willing to see me. I never had COVID just a bad cold. I am so happy Dr. Hsie is out of this place and when I went to see him at his new clinic for another appointment they did not refuse my visit just because I had a bad cold and cough. This place deserves 0 stars.

Great facility and fantastic patient care. The gentleman at the front was so sweet and helpful! I loved the way the clinic was set up too, very efficient way to operate. My MA, Naveen was super informative and kind. I saw Dr. Jessie Wang, loved her! I really felt like she heard me and listened when I expressed my concerns, she didn't seem like she was in a hurry or just trying to get on to the next patient. I'm very happy with my experience and so relieved to have finally found a new primary care doctor!

For about 5 years I have seen Dr. Seema Diddee for my primary care. She is the best doctor I have ever been to and yesterday during my annual check up I found myself truly wanting to follow her instructions. Yes, I will start going to the gym and loving it! The 3 other doctors in this clinic that I have seen have also been excellent. They listen you, address your concerns, give accurate diagnosis and treatment plans. The support staff is always friendly, efficient and respectful. I am trusting my life to these people and feeling very comfortable doing so.

I've been in here three times. All three was due to being a klutz. I've seen Dr. Tanner twice and Michelle the PA-C once. Both were very professional and did the best possible to make my many injuries better. My husband has seen Dr. Anderson and Dr. Mandell he was pleased both times. The greatest thing about the way this place is setup is you can literally see ANY of the Physicians or PA-C's and they are open long after normal business hours. Same day care and the faxing if your prescriptions to a pharmacy of your choice make life so much better especially when you're sickly or hurt!

I arrived right after work at 5pm for urgent care. This was my best option for something that needed a look at and prescription right away. I got checked in by a wonderful lady at the front desk who said the wait was about 90 minute long. I didn't want to drive through Issaquah traffic to go to Swedish urgent care, so I said I'll wait. At 6:15pm one of the nurses out me in a room, checked my vitals, and said it'll be a few minutes. At 7:00pm I walked out of the room to ask where the provider was. The front desk showed that I had either a) been discharged or b) not checked in. A clearly was not correct and B was incorrect as well because someone took my vitals and sat me in a room. I get it, as a patient care coordinator my self, that stuff happens all the time and doctors run over. The staff at the front was lovely and the doctor was great as well. But waiting two hours for an urgent care visit that I use health insurance for and watching staff leave because they're closing is just mind boggling. As soon as I said that I was going to leave because I needed to be home because I have an early work day, the doctor was suddenly ready. There was no ownership of what happened and unfortunately this was something I needed a prescription for right away or else I would've waited to see my PCP. I go to UW for everything, so this was just clearly not the right day or time to go to urgent care.

Although the check-in staff were very nice, Dr. Reddy was by far the rudest doctor I have ever had the misfortune of being seen by. She was condescending, short-tempered and dismissive. She was irritated that I dare look at my phone when my young son text me in her presence and was extremely rude about the fact that I'm a single working mom with 3 children. She will get no apologies from me that my children will always be more important than anything else going on around me, especially this awful doctor. I would never come back to this facility and would strongly recommend anyone who may have to momentarily tend to their children stay far away from Dr. Reddy. Her "bedside manner" is a joke- She treated me like I was an addict off the street trying to get drugs because I wanted a z-pac for my ongoing symptoms. I'm a professional as well and I can assure you that as an attorney if I ever had this kind of an attitude I would be reported the bar.

I was seen for my wellness exam and was charged for another visit on top of my physical exam. Dr. Wang asked me multiple questions and I answered her questions, apparently this considered to be an additional visit. If I knew I get billed for another visit, I would've made another appointment, however Dr. Wang did not mention anything and just automatically charged me. I left a message for her to call me back but she never did, what kind of care is this?? I don't mind paying for this but I feel defrauded. I will NOT ever come back to see Dr. Wang again!

We took our child to the urgent care here last week, and back again tonight. The new system by which you can sign up for an appointment time online is fantastic! The front desk staff were helpful and friendly, and both doctors were knowledgeable, thorough, and caring.

Patrica Reed Williams and Kerry Meyer have always been helpful and listen to your concerns. I used to see Kerry Meyer when she was at Valley. I would highly recommend both Doctors. I have been pretty much living at the doctor's the last week or so from a infection from a tattoo. They have been very helpful since receiving care.

DO NOT go to this office, they are very slow at returning phone calls and giving test results. Like try 3 weeks and counting with no luck. I have left approximately 10 phone messages with the nurse for my doctor, who is never available to take my call when I do get someone on the phone. So I leave a message and 3-5 days later, the doctor's nurse (who I had already spoken with the first time I called) will return my call and wont ever leave a referral on the voice message, rather she says we are returning your call please call us back at your earliest convenience. So for weeks now we play phone tag. Wouldnt it be simpler if they just asked the doctor to fax my referral like other doctors do? Would have saved me a ton of time, energy, and follow up phone calls. Each time I call back the office I make sure to leave specific instructions to leave me a voice message with contact information for the doctor that I am trying to be reffered to so I can get that going. They do not do this. This is completely ridiculous that I still have not been able to schedule a dr appointment for my MRI because I need a referral, and my UW physicians doctor will not return my calls to send over that referral. To make matters worse, the leg I need an MRI with had cancer in it some years back and now I am feeling some pain, so the fact that they are not taking this matter seriously really upsets me, cancer is not joke! Meanwhile I missed the Seattle rock n roll marathon I trained for (which cost me $140 entry fee) because my doctor has taken weeks to get back to me about a referral which will or wont clear me to run. I have never had such a slow response ever from a doctor, so if you do find yourself having to see a doctor at this office (which I dontt recommend), make sure to NOT see Korina Tanner as I still have not gotten my referral for an MRI on my leg. If you can, just avoid this office altogether and go to the Redmond Swedish center, they are AMAZING!!!!!!!!!

The day I went I felt they were great and actually looked out for my well-being ( nurse practitioner Kerrie Meyer who I felt was great at the time great listener and very understanding as well as knowledgeable) put me on antidepressant for my anxiety issues. So far so good, until comes time to refill my prescription and I call the pharmacy as well as her office. It has been 8 days still no word back from her office. I have exhausted my emergency supply of the medication and called her office multiple times. Which by the way is actually a call center. The pharmacy has also called and faxed prescription request refill form multiple times. You cannot just put people on antidepressants and then not give them a refill! This has definitely caused me many anxiety attacks as well as other withdrawl symptoms. NOT OK.

I never write yelp reviews. this is my first, but if i could give zero, i would. i have had multiple occasions to need to contact the clinic directly and talk to a doctor or nurse about my prescription, about an injury, or my husband's prescription. i have never never had a doctor's office where it was actually impossible to speak with the actual office. when you call, there is a call center who handle over 110 clinics. They have a direct line to the office, but won't give it to you. they wouldn't even connect me to a nurse when i specifically asked. i am not high maintenance medically, but every year or two, i have occasion to need a nurse or doctor and god forbid I get actual advise from one directly as to whether or not to come in or to talk about a prescription given by them. I move a lot, so have had many doctors and this clinic is the least patient friendly or helpful I have ever seen. they are too concerned about following whatever stupid protocol has been set up for them. I will not be returning to this clinic. I did find a wonderful doctor and welcoming office at swedish clinic in pine lake, right next to pediatric associates, where my children go.

I went here for about a year with my family. I found that there was a serious break down in communication within the office which lead to mistakes being made on a semi frequent basis where test and referrals were concerned. In addition when I called to resolve these matters I was never able to speak directly to a manager or supervisor and despite leaving many messages it took months to get a call back. When I did get a call back I would call a minute or two after and amazingly the manager would no longer be available to take my call. I attempted to communicate via e mail but was informed there was not e mail for the management or doctors and messages could not be left for doctors. One issue I had was that my child was sent for a blood test she had already had and when her blood was drawn the person drawing it refused to tell me what test they were doing. No surprise when the insurance company hit me with a $200 bill for a test that was done twice, the office as usual took no responsibility for this and said I would have to talk to billing. Additionally my medical records were released to an organization I did not authorize them to be released to and that resulted a serious legal matter. I changed offices due to my private information being given out with out my permission. When I contacted the UW clinic to inform them of this there was no apology, no explanation and no concern. Instead it was subtly expressed to me that I was not welcome to return to the clinic with my family. That's fine because we had already switched offices when the was expressed. What is not fine is the permanent damage to my reputation and privacy and the legal issues. I also often felt degraded by some of the doctors there. The only reason I stayed so long was there was one doctor in particular that I enjoyed and trusted. However this same doctor suddenly changed her attitude towards me once she recieved a phone call from an individual who claimed to be part of an organization that had authorization to receive my medical records. This same doctor read my medical records out to the person over the phone and the damage was done. There was no kind of apology for the consequences that resulted.

Aside from having to wait a weirdly long time to be seen by a doctor, I always feel like I've recieved a fair amount of attention from everyone I see. This clinic has helped me out a lot in the last year.

i went there for a burn on my hand, tellingi them I don't have insurance and paying $130 out of pocket or whatever it was. A few days later, I ran out of burn cream and needed some more - they had given me one tube - I called the doctor I saw requesting that he prescribe some of the cheristed burn cream specatactular - and he refused unless I made another appointment with him (for a second degree burn on the hand mind you). I told him i would have to pay CASH for an appointnment and that cash was low. He still said no! So I bit it and made a unneccessary appointnent and he wrote out a Rx as I had wanted. I went further into dept b/c I am self=employed and minor previous conditions caused the health care industry to DENY ME HEALTH INSURANCE FOR THE SECOND TIME. THIS CLINIC IS FINE, i JUST DON'T appreciate useless policies like making someone come in for no reason other than to bill them.