JetBlue

They move from Terminal 2 to Terminal 1, this move severely limited the accessibility to the lounges at SAN. The most unbelievable part is that their baggage drop off does not open until close to the flight departure. If you showed up early, you are basically left hanging. JetBlue has been going down hill for years, can’t say I am even surprised by their capabilities to underperform other carriers.

In group C had to gate check bag due to dimensions (never had to with this bag samsonite bag bedore). Fine flying out. It’s a standard bag. Fits easily in overhead. Yes it’s half an inch outside dimensions but so are most carryons. It was a full flight so instead of having all of group E-F check- they just made half the flight check dimensions and then check bags. Wouldn’t be too terrible except Boston JetBlue takes 50-60 min to get baggage. We were also delayed an hour due to Boston runway work but they boarded us 30 min early and we had ANOTHER 30 min delay on takeoff (which was known and they communicated once we boarded). Original Departure was 1:30 delayed to 2:26 but then takeoff couldn’t to happen til at least 2:50pm or later. A normal 4:50 flight time is now 5:40 with runway work plus 2 Delays. Not happy. Some off this is out of their control, but could be handled better. The gate checking bags was extreme. For a full flight there was still 25% of overhead space left. I know some overheard on aircraft are small and then it would have made sense- this was not the case. I fly JetBlue as it’s the preferred route Bos-SAN, but United has similar routes and prices and JetBlue experience is getting worse and worse.

Poor communication and execution. Wife and I planned a trip to Jamaica. We arrived at San Diego international airport at 840pm June 8th our flight was supposed to leave at 1030pm. Unfortunately. Because of JetBlue curfew after 930 they did not let us check in. After waiting for 2 hours to check in they finally said they excuse the curfew. When we got ready to board the plain did not show 🤦🏾‍♂️. So we’re had to stay over night in a hotel and wait till the next morning 945am for boarding. But when we arrived the next day June 9th 830am there was no one at the front disk to help us on boarding passes. now on top of that they printed us out the wrong date for our boarding passes. There is literally no one at the front desk wow and it’s only 847am and our plane is supposed to be leaving at 945 am

TERRIBLE CUSTOMER SERVICE IN SAN DIEGO!!!! We booked with JetBlue to vacation from Boston to San Diego and back and encountered miserable customer service. We waited in a line a mile long of customers at the bag drop kiosk at 9:30 AM when they literally had no one working, NOT ONE JETBLUE EMPLOYEE. We couldn’t use the kiosk to simply check bags as NO ONE was there to take them! The line of wary travelers grew so bad that Spirit and Delta agents had to intervene to reshape the line as it was so long it interfered with check in operations at their desks next door. A terrible way for paying customers to start a long journey. Finished checking after waiting an hour to see our flight is late!!!! TERRIBLE SERVICE!!!

HORRIBLE service with jet blue. I arrived early around 6:30 for my flight that boards at 9:30 to ease stress of TSA. Jet blue is the only airline with not a single employee at the counter this morning, and they are the only counter opens at 8:45 am. No warning just nobody to help so basically I got to the airport early for nothing. This is the second time I’ve come to this airport and Jet blue workers are nowhere to be found. It’s embarrassing for the airline, unprofessional, and just overall confusing why they are allowed to pick and choose when they want to check bags. Ridiculous that I’ve had to deal with this twice now, I will NEVER be flying this airline again ESPECIALLY out from San Diego. Worst employees ever. I hope they see this and fix something. I take my dog walking jobs more seriously than the jet blue employees.

Maritza needs to be fired…holy. Flight was delayed, then cancelled, then back to its original time. Maritza made me feel bad for having to rebook the flight, threatened to charge me for the airlines mistake, and told me not to “be late for my next flight.” Gee Maritza, I want to be you when I grow up.

I arrived at the airport when it opened at 4:30 AM, but was extremely disappointed to find that the service desk does not open until 9:15 AM. This significant gap in availability is frustrating and reflects poorly on the level of service provided to travelers who rely on timely assistance.

Disappointed with the level of communication. Was never notified that my flight was departing from Terminal 1 and not Terminal 2 as noted in my email and on my boarding pass. Flight was delayed three hours due to weather. It would have been nice if they gave out bottled water at the very least. First time out of many, many that the company dropped the ball.

Jet blue is my favorite airline and today it all just proves why. Andrea the ticket agent was so professional and calm and there was a whole full flight. Susan is by far the best Stuart I've met on a flight. She goes beyond what required of her for sure cause if this was the standard she wouldn't be the best I've ever met. Flight 620 to Boston 25 May 2021.

I just heard a very disturbing story of a friend being singled out and accused of disrupting a flight. They treated him like a criminal and gave him horrible service.

Delayed and cancelled flights. JetBlue is in a state of disarray and cannot guarantee the flight you are purchasing is the flight you will get. They will reschedule you through unreasonably long connections where you will have to deal with (yeah, you guessed it!) more delayed flights. Once I got to my destination, my bag took 50 minutes to come to the carrousel.

Not good for flights from the Dominican Republic. We originally had a 3 hour layover on our connecting flight from Florida- it got changed to a 5 hour layover with no other options.

I love JetBlue. Almost everything about them is cool. It would seem that right now, they do not want me to fly unless I purchase the Allianz insurance. I have been through the process three times, most of my morning, trying to book a flight without the insurance. Every time, after I hit the Accept and Pay button, the wheel just goes round and round. Has been now for 15 minutes on this particular attempt. I know that their website notoriously sucks but this is rough. They want to charge $25 per customer, per flight to go through the telephone. I'm a TruBlue member and our family, all four of us, fly to the East Coast every year. This is truly, bluely, disappointing, and frustrating.

Love JetBlue airlines. They are responsible and not as greedy and rude as American Airlines. Flying experience is pleasant and seats are comfortable and more roomy than America Airlines.

I would give zero if it was an option. Horrible customer service. They changed our flights the day before, adding stops and turning a six hour flight to fourteen hours. Impossible to change/ cancel on the website and took more than two hours to get through to customer service. Two hours before the flight, it got delayed so we miss the connection flight. They turned our summer travel in to a nightmare. Don't ever fly with JetBlue. We definitely won't.

Unbelievably racist and discriminate of stuff. They removed me and my brother-in-law from a plane for absolutely no reason other than I was still under the influence of a nighttime medication early in the morning at 8 AM flight. We have boarded the plane I had my EarPods and close my eyes going to sleep the only thing that happened I said hello to the stewardess that was seating us and she didn't " feel comfortable" with me, pronouncing her name or something. The only thing I've done is say thank you to her!!!!! I can't believe that this actually can happen in America. There was a zero reason for them to do such a thing. There was absolutely no issues and they didn't explain what happened. Do you have a guy came up to our rove and told us to wait for the next airplane without any explanation. Sure we didn't start a fired after questioning what and why without an answer with it came off the plane, but instead of waiting, we canceled our flight.. JetBlue-NEVER AG AGAIN!!!

The absolute worst travel experience I've ever had. Our connecting 10pm flight was cancelled so we went to the service desk to figure out lodging for the evening. We were told they were not handing out hotel vouchers, however we would be reimbursed up to $250 per person. They then placed us on standby for the next morning. When returning to the airport the next morning, we had to re-pay our baggage fees and were told our standby position had not been held and we'd lose our spot and be put on standby at the end of the line due to the prior service desk agents errors. Luckily, we were able to make the flight regardless of the lost spot. However, when attempting to be reimbursed for a $120 Uber ride to the closest available lodging and a $400 hotel bill, we were told the flight was not eligible because it had been cancelled due to weather. The flight had been cancelled due to no pilot being available but we were informed that he was delayed due to weather so we were still ineligible for reimbursement despite being told by the service desk we'd be reimbursed. We attempted every method to get reimbursed and were met with incapable, unhelpful agents who simply repeated the same thing and did not care that we were lied to by their agents. Horrible experience and we have not flown JetBlue since and never plan to.

My fave airline for so many reasons. My experience flying back to NYC from San Diego was no different as it was a terrific flight. Easy gate check in with self kiosks that are easy to use. Pleasant gate attendants. Friendly in-flight staff. Wonderful unlimited free snacks during the flight. Comfy seating. Great in-flight entertainment with many movies and TV shows to watch. Ticket prices are some of the best. Yeah, I'll be flying JetBlue round trip to San Diego again.

This was my 1st time using yet blue and the WHOLE experience has be disastrous. I bought tickets for my parents to visit from CA to VA. They caught a red eye flight from SAN TO BOSTON. Which was delayed by 40 min. With no information or announcement. I woke up at 6am to notification from them stating their second leg was cancelled and rescheduled to MONDAY and no reasonable accommodation or anything was offered to not only my parents but many guest on that flight. There was also no notification from the pilot or staff prior to arriving that this flight was cancelled. I frantically tried to figure out solutions, tried contacting the customer service line and chat with over 4 hours wait. I luckily found a flight with yet blue for later that afternoon online. While doing this my dad finally reached the front of the line after a 2+ hour wait. The agent asked what they needed help with and immediately said there was nothing available and that she couldn't do anything. I told my dad that I found a flight online at 4:50pm and if it's full then why is it still being advertised. She then proceeded to say who are you talking to me or in the phone and demanded he give her the sole attention. My dad had to tell her to talk to him with respect because he wasn't getting upset. She finally said wow you guys got lucky and was able to schedule them. It makes me thinking that if we would not insisted they would have had us wait until Monday and paid our own hotel. Many other paying customers- some with disabilities, veterans and families with small children were SOL because the agent wouldn't even take to time to really look for them. My parents wait for the next scheduled flight at 4:50pm which was then delayed at 6:15. They then got to their final destination and their luggage was missing and we still have not had a word or call on where it's at. Needless to say this will be our first and last time using jet blue.

Update: After 9 days of no contact, 3 hours on online chat hold, 2 customer service representatives, $200 dollars in wasted travel expenses, 14 hours of delays... I finally got compensated by JetBlue. Good luck to all of you in the same boat....

Victoria is a Jetblue check in attendant at San Diego International Airport. I am in the military and my daughter is my dependent. My daughter is traveling as an unaccompanied minor from San Diego to Fort Lauderdale. I gave her our military IDs and she refused to pre-check us. I requested to speak with her supervisor and refused. This isn't my first time flying with JetBlue but it's going to be my last. People like Victoria should not be working in customer service.

I was not happy having to pay $35.00 for a small carry on bag. When you have a group with small bags it adds up. Please charge more for the flight and let us have a carry on. Better yet include 1 luggage if you want everyone to check a bag.

In my ten years of very frequent travel, I have NEVER been treated more poorly in my entire life by an airline. I used to love JetBlue and in past, had great experiences. However "times have changed" is what I was told today at the gate. I am getting married next week and have a wedding in Boston this weekend prior to our big day. When I arrived to the airport, I was made aware of the recent "bag policy change" and apparently our ticket includes ZERO carry one and ZERO checked (which I wasn't surprised about check... I had already bought 2 additional bags for $45 knowing, but carry on????? Seriously?). The guy at the counter was completely rude, my fiancé was forced to check his bag with my wedding dress + wedding suit that was his carry on. I was told I would not be allowed to "carry on" my best friends wedding gift (wicker basket picnic set... super cute and obviously very delicate, could not be checked or it'd be ruined) which was originally what I thought would be my "carry on" item, however, I was told unless I paid to upgrade my seat $125 or check for $65. I said no, I am going to talk to the gate agent. BAD CHOICE all together. Wendy and her male counter part at noon, Thursday 9/30, terminal 1, gate 15 were truly awful. Before even explaining the situation, the answer was NO and I was forced to upgrade my ticket for $125, no questions asked, sitting away from my fiancé, in order to place a WEDDING GIFT smaller than any other "carry-on" in the overhead bin space. They're response "policy is policy". WOW!! Coming from someone who works in customer service and flys weekly... I am appalled at the lack of empathy let alone active listening and problem solving your employees exhibited this afternoon. I even waited 20 minutes before writing this to see if I felt any different... To top it off, we board and the flight is EMPTY. Nice work JetBlue... good to know where your priorities land. Hope you are now aware of how your airline is represented here in San Diego. PS. Neither me nor my fiancé's TSA # would populate on our boarding pass. Counter couldn't figure it out. Sincerely, TrueBlue member that has never written one bad review before.

I splurged and flew Mint class today from JFK to SAN and it was awesome!! The flight attendants were so sweet and cheerful . The male flight attendant was wearing too much cologne so that definitely needs to be addressed however the Mint class experience made up for it. The seats are comfy and there is even a massage feature so I was stoked!! The good was pretty decent. I had cod and it was surprisingly good! I will gladly pay extra every time I can from now on!! Great job, JetBlue!

What a cheapskate operation! On my flight from San Diego to Boston I was unable to use the monitor at my seat to watch movies, TV or music as it constantly tried to reset itself. I summoned the airline attendant about the issue and he tried unsuccessfully to reset it. He stated that he would move me to another seat however it was a full flight and no other seats were available. Because the monitor kept trying to reset itself it never turned off, so it constantly blared brightly at me. So I was not only unable to access any entertainment but unable to sleep due to the blaring screen in front of me. I paid the same price as everyone else on the flight but did not get the same benefits! I sent multiple emails back and forth with Jet Blue's customer services representatives regarding the situation and was told there was nothing they could do other than to put in a request to have the monitor fixed. Also their "COMPANY POLICY" did not allow compensation to passengers for mechanical problems on their airplanes, NOTHING which is despicable! Needless to say they have lost a customer and speaking to others who have flown them in the past, they are also DONE with Jet Blue!!!! Their response was totally unacceptable and it's only right that I should warn others as this goes way beyond mechanical problems!

San Diego to Boston direct flight. Ample kiosks and staff to assist. Plane left on time. A little turbulence was like a bump in the road. Just turn up the the volume on the screen. Snacks and drinks were fine. Nice clean plane on the outside. Inside cabin looked liked the million people it's serviced. It did not look like the website with modern trendy hip vibrancy. No, it looked like a well used baseball mit. But whatever got to Boston in time for fireworks. Boston back to San Diego. No entertainment was available. We got extra snacks instead. It's fine. My row bonded like crazy. I think we laughed 4 hours out of the 5 hours it took to get back. That's better than mechanical issue or a delay. Got to San Diego back on time. My experience was ok. Nothing below average and nothing above. Mel M Yelp 17:126

I just had the worst experience in over 50 years of flying on this rock! JetBlue had a 3 hour delay for my flight from JFK to Boston. This of course caused me to miss my connection to San Diego. There was no bad weather at the time, and there was no reason given for the delay. The customer rep in NY was unable to find me a connection and passed the buck to Boston. The CSR line in Boston was 2.5 hours long, and without any faith in their ability to help me, I was forced to find a flight with United the next day and a hotel room. After spending $1000 plus, I was able to get home the next day by 11pm. Now I have tried fighting with their chat people to get a refund for the missed flight, and I get nothing but excuses. I waited in a chat session for three hours today, and the rep finally says I need to call their 800 number to speak with a manager. I wouldn't fly with this company again if they gave me a $3k voucher. I can't even get them to refund me for the $200 I lost on the flight they made me miss! Nobody should fly this airline, because I guarantee your turn will come when they treat you like dirt as well!

I became a "TrueBlue" member because I love the service of Jetblue going in and out of Boston. Yes, it's a bit pricey, but you get what you paid for and internet on the plane? I'm down! Some of the aircraft even has charging for your laptops and phones. There are no "first class" just more legroom, which I think is cool. The regular seat has plenty of space. Oh and they give out snacks with your drinks. Whenever I fly to Boston, I make sure I fly with JetBlue.

On certain aircraft, look for the black triangle above the window. This symbol marks the location of what has become known as "William Shatner's Seat," the seat with the clearest view of the wing. The reference is to one of the great Twilight Zone episodes, "Nightmare at 20,000 Feet". Originally aired in 1963 and reprised in 1983's "Twilight Zone: The Movie" -- Shatner's character sees a figure standing on the wing of the plane tampering with the engine. He grabs a handgun from a sleeping passenger (unlikely these days) and opens the emergency door and shoots. After the plane lands, he is taken away in a straight-jacket -- but it is later discovered that the engine had indeed been tampered with. So, the next time you fly - if you get the black triangle seat - be sure to verify that the wing of the plane is unoccupied. On numerous flights to destinations all across the country, I have never seen anyone on a JetBlue wing. 5 stars.

I was grieving and on my way home from a funeral. I've flown JetBlue many times but this time deserved a review. It wasn't the flight, not even the flight staff, but the desk agent that gets these five stars. The same desk agent that checks your ticket, says have a good flight, and who you never talk to more than ten seconds unless your flight needs to change. I had been helping everyone, all two days I was across country for a funeral, and I hadn't had a moment to myself to weep and grieve my loss. That said, I am not a public crier so quite literally the ONLY moment I found myself able to cry alone was as last to board walking the tarmac from desk agent to plane. This is why five stars. She saw me, not just my body language or even my watery eyes, but she saw me, and she followed me down that tarmac (without my noticing). As I collapsed into the tarmac wall to cry, she was there. To catch me. To put me back together. To get me on the plane home to my husband and baby. That ten second encounter held me for five hours on that plane and two hours drive from LAX. I'm not sure what she looked like, I simply remember her hand on me, in a world where face masks and germs and protocol and everything -- she chose to be human, to be a friend and not just a JetBlue employee. That meant everything to me. Thank you, I needed you.

The only way to Fly. We did a direct flight ( who likes layovers)? from San Diego to Boston. We checked in the night before at the ticket counter. Please note they have strange hours, they close late in the afternoon and reopen 4 hours later. Stated hours are 9:45 a.m. - 2:00 p.m. AND 6:15 p.m. - 9:30 p.m Our outbound flight was delayed a few times because of bad weather. Not Jetblue's fault, When we finally boarded it was easy and plenty of overhead compartments. Just a side note - I know a lot of Airlines are strict about their carry on sizes. I saw multiple people with larger carry-ons that got in with no problem. And here I am that bought a special smaller carry on suitcase specially for this trip :( The seats looked new and were very comfortable. We had so many TV and movie options it was crazy. Even had movies that were still in the cinemas! Our flight was about 5 and a half hours and went by so quickly! The flight crew was so nice, and I had plenty of drinks and the food was very reasonable. Jetblue is the only way I will fly from now on. Please open up your Las Vegas hub soon!!!

Probably my favorite airline currently! I recently flew for the first time since the start of this pandemic. From the staff at the gate giving clear instructions for boarding, offering sanitation wipes, spreading out passengers and competent flight staff, I was impressed and put at ease.

I wish I can give them a 0 stars. They suck so hard I have bruises. I get it, save a buck right? Nope! Save your money. You are better off being tapped to the side of a delta flight.

I have flown a lot in my lifetime but the last time I flew JetBlue before this trip was about 20 years ago and I remember it beIng good. On this trip I purchased Mint tickets which were reasonably priced, especially for what you get. Both experiences - my flight to New York and my flight back to San Diego - were the same. Flight attendants were amazing. Seats are extremely comfortable. Lots of good movie and TV choices. One of the best domestic flight experiences I've had.

The plane was old and in bad condition. Nowhere to charge your device and used the old controller on the arm rest for entertainment. Also, they could not add out KTN for TSA PRE and the kiosks weren't working to print bag tags. Won't fly with them again.

We were on the 19 October flight 290 from San Diego to JFK which was delayed for several hours. We were impressed with the professional manner which the captain, Kevin, and crew responded to the untoward situation and especially their sensitivity and concern for the passengers, corporately and individually. The captain particularly took on the potentially unpleasant task of talking to inconvenienced passengers individually to provide what council he was able to. He also made a point to keep all passengers informed of the situation. We want to acknowledge the effort made to make the best of a bad situation and commend those involved.

Horrible experience with JetBlue for the first time ever. We were flying home so my wife could give birth and we were checking in when out of jo where the CRO Kandy came over and re asked my wife about her service dog after we were already accepted. She then denied us and refused to answer why. She then lied in her report to JetBlue. She's an absolute nightmare and a liar. Not sure why she targeted my wife but I have to assume she was jealous that my wife is pretty and skinny or maybe she was jealous over her being married or pregnant? Whatever the reason is, Kandy had a power trip and lied to deny a pregnant woman on the plane over a service animal who has flown with JetBlue very frequently. Avoid flying JetBlue in and out of San Diego and hopefully karma comes for Kandy!

this has been the first and last time i will travel with jet blue. not only were my girlfriend and I practically forced to purchased $600 worth of seats(after paying almost $1500 for our tickets) but they also mis handled her luggage. jet blue has made no attempts to reimburse us for the seats. their excuse was "you should have skipped the seat selection" even though that wasn't an option. if i am paying $1500 for tickets i expect to have an assigned seat with my purchase. i tried to check-in before our flight and make a seat selection (which was $60) they were quick to charge my card for the $60 but didn't give us the seats i paid for. while on one of our flight with jet blue, one of the flight attendants repeatedly bumped into my girlfriend (non accidental). this company is very unprofessional and will NOT be receiving my business again.

Used to love this airline. They lost my support when they started charging for bags. It made them ordinary

June 4, 2018 was a big day! Not only was I heading on a 3-week adventure through the Mid-Atlantic/Northeastern cities of Washington DC, New York and Boston, but I was also flying aboard JetBlue for the very first time. When I originally booked my flight, I was a bit hesitant, since I am a loyal Southwest flier, but hey, it never hurts to try something new right? Before I go off tangent here, with my life story and all of that, my decision to book with JetBlue paid off as my experience from curbside to arrival was awesome. The check-in process went smoothly and the lady was super nice. And even though, we departed an hour behind schedule, the crew kept us informed along the way. The flight was great, the Wifi worked well and there were some great movies to watch. I really enjoyed my flight to Boston and with all of the amenities available, I have to say that it was a considerable upgrade from my usual Southwest. Not that Southwest is horrendous, but hey, it really sucks to fly 6 hours with nothing but a seat tray to look at and ponder. I will see you all soon as I will be flying with you guys later this month as I venture to PHL. :)

So far they've changed my reservation twice but now I received an email they canceled it. I called them and someone answered I told him I need to talk with someone regarding my reservation. He said something that I did not understand and hung us on me. I called again, I've been on hold for 20 minutes. So far not a good impression from this airline.

JetBlue: up near the top of my list of domestic airlines, with so many of those domestic airlines being just plain awful. Particularly good about JetBlue and its SAN operation: - The "regular" economy seats have about 3-4 inches more room than United et al (who has a definite Economy-Minus product to complement their Economy Plus). - For about $50-$70 more on cross-country flights, get another 4 inches of legroom, electrical outlets under the seat, and a spot in the shorter first-class TSA line. These seats are near the front and by the wing exits, meaning that you quite possibly could be the first out of the plane when it hits the ocean, etc. - Airbus jets in general and JetBlue's in particular have seats about 1 - 1.5 inches wider than other airlines' planes. This is important, as it reduces but does not eliminate armrest-battles. - DirectTV operating for most of the flight is great for catching up on news & games. - WiFi that's not only free, but usable! I was getting 5-10mbs download speeds, equivalent to low-end offerings from your local cable company. Plus, through a deal with Amazon, streaming Prime video is allotted more bandwidth. Yes, on my last flight, I really did watch Airplane on an Airplane. I'm not kidding. And don't call me Shirley. - There are only a handful of flights out of SAN, which is good because if you check in 45-60 minutes before your flight, there is no line. (Don't push your lateness luck, and don't call me for a ride home if you completely miss your flight). - They use the gates in the new part of SAN Terminal 2. That's the part with the Stone Brewery, Phil's BBQ, and the doggie fire hydrants in the bathrooms, which apparently it's not cute for you to use. - Flight attendants regularly work the aisles, handing out free snacks, sodas, and water, and free wine if you're nice. They also regularly patrol for garbage. They don't simply hide out in the back like some other large US carriers, nor act like you really inconvenienced them and their game of Candy Crush when you had to go back there to get a water. JetBlue's meh stuff: - Plane interiors could be cleaner. I've seen multiple soiled tray-tables (even on the same flight), kids' stickers on the windows, and rough-looking seats. However, I haven't seen any obvious bodily discharges, like on American, nor gang etchings, like on Southwest. - Their schedules tend to get behind later in the day. When having to get around our country, unless I have some sort of guaranteed upgrade on one of the other airlines, Virgin America is my favorite (slightly less seat-room, but exceptional service), followed by JetBlue. And for you TLDR people, this infographic sums up much of what I've written: http://money.cnn.com/infographic/luxury/how-do-airlines-legroom-compare/

Grabbed a direct flight from SD in to JFK, and checking in a bag was a breeze. No line whatsoever. True story. Got my assigned window seat. Just the other person in the aisle seat. Open middle seat between us. Ball room ftw! Free lobotomy monitors for your viewing pleasure. Go figure; on my way to NY I'd be watching reruns of Friends, Seinfeld, and HIMYM. LOLs in the skies. My seat didn't recline, or am I the dummy that couldn't find the button or switch to move the seat back? Courtesy hot towel before landing was refreshing. Holy crap - it's cold in the 30s. I just left 90 degree Santa Ana for nor'easter Athena. What? Not your fault, Jet Blue. You're cool.

Yikes. Worst traveling experience of my life. I walked off the plane after already sitting down and waited for a flight with Delta. The manager and all the employees that I had interactions with in San Diego had poor customer service and attitudes. They did not care for their customers at all. For that, I would never fly with Jet Blue leaving from San Diego again.

I'm a fan. I try to only fly Jetblue when traveling to the east coast. I have never had a significantly late flight on this airline. Pros - Snacks! I love how liberal they are with the snacks and the "snack bar" during the entirety of the flight. Leg room - I never feel cramped (like on United) and I usually can sleep on red eyes. Plus, I love those little sleep kits they provide. TVs and Wifi - I catch up on new releases during Jetblue flights. Plus I like texting using imessage on their wifi at 35k feet. Cons - they've just moved to terminal one! I haven't flown Jetblue out of that terminal yet but so sad to leave behind Stone and all the other great restaurants in the new terminal 2. It can be pricey - It can get expensive if you don't watch their sales. I got a Jetblue card and have booked quite a few flights using miles though!

We returned the car at 8:45 which was almost 3 hours prior to the flight wife-toddler-me. We follow the rules. One of the shuttles refused us even though there were three seats visible. An 11:00 boarding was delayed 90 mins with no explanation - none. No big deal but they insisted that they may try to maintain our departure time leaving us waiting & wondering. Their ticketing self-checkin kiosks at SAN worked great but we HAVE a car seat we HAVE to check & went to wait for ticketing. Ticketing was unstaffed up until 9:45 am a sign was left there telling us how unimportant we are (who opens ticketing at 9:45 & why). So a line of 25-30 people accumulated & the line wasn't moving. My 3-year old son had a coughing-choking fit & had to be excused from the line. Interesting problem that we were not booked together as a family & they said they "would work on it". For a full cross continental flight where they are making par margin it makes sense to have toddlers sit with their parents on a 6 hour flight. We didn't get our car seat & bags checked until 10:15 which is a joke if we are supposedly boarding at 11:00. Security was fine We went straight to the gate which also wasn't staffed at all... how can we fix our ticketing problems if you guys aren't at the gate? Had a quick lunch Met up at the gate which was staffed by 11:15 & when we checked in they revealed that no effort was put into addressing the problem that we were not seated together.. weak. The two gate agents kdidnt listen (they framed my problem as me needing an aisle seat), the two gate agents didn't care about my problem (they had taken no effort to resolve it), and they tag-teamed & raised their voices with me & then condescendingly explained how booking works online (I fly 20 times a year), accused me of booking through a third party website (we didn't), & explained they they would basically be forcibly separating me from my kid on the plane. It's clear there was a process failure & they were compressed for time & ignored our problems but there was not even an apology. We had to abort our first approach at 1200 ft because the landing plane in front of us was too slow (or we were too fast), one boy vomited for some time on the reascent while sitting in a row of three kids under 18 (could all be under 12). Not sure if it's normal to have three kids by themselves but this was allowed in row 24 on the port side...

I had a terrible experience with JetBlue airlines out of San Diego. I was flying to Puerto Rico and someone broke into my suitcase and stoled a brand new large bottle of expensive cologne. That's not the worst part they opened a bottle of bod body spray and spilled it all over my clothes. I called to complain about what happened two days later I get a call from a woman that act like it wasn't a big deal. More over she was insinuating that it could have been TSA. I DON'T THINK SO!! She sent me a $200. Voucher for my next flight LOL!!!. I will never fly that airline ever again!! I will write and tell everyone I know and even people I don't know not to fly JetBlue ever!!! Oh yeah I forgot to mention that they broke the lock that was TSA friendly and through it in my suitcase. Stay away they don't care!!!!

I'm very upset with JetBlue. I was supposed to fly to Freeport Bahamas on Friday the 6th. Airport is closed and Jet Blue refuses to refund my cost of tickets even though it's a National Disaster

My flight was just cancelled from SD to FLL. The agent 'Cain' was more upset about having to answer questions from the customers then the customers who had to deplane because of a computer glitch. He actually said 'Jesus Christ' when I told him to look up by booking with the my ID.. I will never travel with Jet Blue again....

What a horrible experience! We flew from San Diego to Fort Lauderdale on 6/15 and then again from Fort Lauderdale to San Diego on 6/21, our confirmation number is CBMRSK. Where do I begin... First what you told us was not what we ended up flying in. The airplanes are falling apart, there is trash on the seats when we sat down, the airplanes are not clean, and your crew is less than professional. On our first flight, our seats were covered in peanuts, a service dog was barking the whole time, and your crew members were falling asleep and eating right where we could see them. Horrible flight! Now we are on our flight leaving Fort Lauderdale, and we got the "extra space" seats for extra and yep... Huge man sitting not next to us but on top of us... We will never fly this airline again and we expect a call about this experience! Horrible!

Not military friendly, flew with my husband and we kid $125 to bring our dog and then they charged us an extra $150 to bring our suitcase because it's overweight. They said because he is not active duty orders they have to charge along with our dog...very upset with the respect they showed (lack of) Brianna and Rick were friendly until they told us we needed to pay an additional $275 on top of our $1200 tickets to go se our family... never again JetBlue ... #notmilitaryfriendly

It would disengenous of me and ungrateful too to be-yatch about Jet Blue. Not after I got lucky enough to score $10 tickets each way to fly to Boston and New York this week! For their 10-Year Anniversary, the airline threw out a bargain on Facebook and Twitter to their loyal fans! Already at 6 a.m. Monday morning, Seattle and Salt Lake City were sold out of $10 tickets, so I thought fast and gambled that some Massachusetts relatives would welcome a quick visit from their favorite niece...and pick me up at that dreaded Logan Airport as well. First off-delays. The flight coming into San Diego had a "medical emergency" and had to land in New Mexico to drop off a sick passenger. Understandable-but now our flight out was delayed almost 2 hours. Bad start! BUT NOT THE FAULT OF JET BLUE! Still-I was lucky to score a front row bulk head seat for my bad knees-as close to first class as you get there! Prompt delivery of luggage to the carousels and nice snacks on the plane-blue corn chips and organic juices. So far, so good. Coming back-a seriously elderly counter attendant who had to squint to read directions on how to print out the luggage receipt. He took forever and I was in a hurry, as usual. But most certainly this gentleman was nice, and that is the saving grace always in customer service. Jet Blue may not hire the youngest, the firmest, the nicely-complexioned but their employees are genuinely and sincerely pleasant! Finally-on my way and making a mad dash to catch a $10 flight to New York for a quick business meeting! More delays! But again-NOT THE FAULT OF JET BLUE! JFK Airport had closed a runway for repair and take-offs and landings were lagging because of it. NOT THE FAULT OF JET BLUE! But now wait-if I was late into New York, I would miss my $10 connecting flight back to San Diego! Not Cool! So savvy traveler that I am, I nicely finagled a SRO seat on a New York bound flight leaving IMMEDIATELY! I hoped and prayed my luggage would make the last-minute flight switch-which it did! Hallelujah! Once in New York, I enjoyed strolling that big airport and checking out weird airline planes I had never heard of. Lots of beautiful people-watching! But wait! It was time to go to my gate for a $10 trip home! Delayed! This time the reason: weather-it was sprinkling rain! NOT THE FAULT OF JET BLUE! So I sat quietly and waited and asked God to PLEASE BLESS MY FLIGHT! Put a DECENT, eligible man next to me on the flight so I can practice my flirting and charming- a- man skills. And lo-and-behold, a beautiful specimen boarded right smack in front of me! Tall, nicely-dressed, long blondish-brown hair. HE WAS PERFECT! I prayed that his seat assignment would warm that seat right next to me! But fate is not kind to this poor women! In the front row again and what should appear to sit right next to me: an enormous, corpulent old man! Gross! NOT THE FAULT OF JET BLUE! Soon the flight takes off, and this man is so fat, he keeps hitting me with his fleshy arms as he moves around. Next, a quick nap and the worst SNORING imaginable. I was utterly miserable. But then again-it was only costing me $10 to rue my bad luck with men, ONCE AGAIN! The compassionate flight steward could sense my disgust by the rolling of my eyes and offered me a free headset-which I promptly said yes to! And mercifully, the sound of Dog the Bounty Hunter and Billy the Exterminator soon enough did drone out the terrible noises that horrible man was making next to me. I felt such sympathy for his wife-who looked like nothing was amiss in the seat on the other side. NOT THE FAULT OF JET BLUE that such yucky men fly on their planes. But I did catch a break, as this guy woke up and then went into the front bathroom-spending at least 20 minutes doing something-I care NOT to think about! Finally home after my quick adventure and looking back I have to say, I could have any number of even worse experiences on that plane, and still give Jet Blue 5 Stars! Because Jet Blue has the foresight to hire such cool staff and the monetary ability to have a internet ticket fire sale, the likes of which an unemployed person such as me can fly coast-to-coast for $20- Well, JET BLUE I LOVE YOU!!!

I cannot tell you how much I LOVE JetBlue. It's an undeniable feeling that cannot be expressed in words but I will try my best to do so here. Excellent customer service. Excellent on-flight snacks including cheesy SmartFood popcorn. Spacious seats with plenty of room for your feet. Direct tv for each passenger. And best of all, FREE CHECK IN FOR ONE BAG. No other airline (other than Southwestern and Virgin Airlines) give you a free check in which is very important to me. I like to carry my moisturizers everywhere so checking in my bag makes checking in worry free. I joined their frequent flyer program to collect points. I hope to earn a free flight someday. JetBlue tends to have great deals so look out for their emails! I'm a JetBlue lover and I advise everyone to try them at least once. I swear they're the best!

Flew with JetBlue my first time on my trip to Dominican Republic. My first flight departing from SD was scheduled for 9:51 pm, however due to maintenance issues we didn't leave until around 1am. This definitely sucked because it caused us to miss our second connecting flight. Extremely unfortunate since it pushed us back about 12 hours. BUT, the customer service was very helpful and even offered us breakfast and lunch vouchers because we had such long delays. They even upgraded our seats to the "even more space" seats so that was pretty cool. The plane ride itself was normal. They provided snacks, drinks, free carry-ons. The best thing about JetBlue is that they have free wifi and tvs WITH CABLE!!! I would fly with JetBlue again.

Awesome experience. Let me begin by saying that their planes are modern looking and i love the blue lighting. The flight attendants were great and always had a smile on their faces. Secondly, they are extremely generous with their snacks. Not to mention that it wasnt your typical "peanuts" or "pretzel." These bags were bigger than the standard "snack" size and they were handing them out like free candy to all passengers. On top of that they have a designated snack area where customers are free to grab unlimitedly as desired. Thirdly, the leg room in the coach area was great and very comfortable. I highly recommend this airline.

I was hoping for so much more from this airline, it lacked in so many ways on my recent flights.

What a crock of crap. Nobody at the desk to check us in. Why get here early if we just have to wait. Have flown JB lots of times but this may end it for JB out of San Diego. Well the hour we waited will not be spent in a bar spending money.

We arrived at the airport to take our first flight on JetBlue for my daughter's birthday trip to New York, from San DIego. We attempted to check-in curbside, but when the attendant overcharged us, he said he could not issue a refund, after about 8 minutes of trying, so we would have to go inside. They helped us inside. There was no line, but it was once again taking a bit of time to get a simple refund. Not one person said, "Sorry for your inconvenience." or "We will take care of this as quickly as possible." We had arrived with 90 minutes to spare so we could grab dinner before boarding, we were all starvin' marvins. This refund took about 30 minutes of our time. I expressed to Larry, who was the inside attendant, that I was disappointed that not one person had apologized for the inconvenience. I said it's such a simple thing to say and it is basic. I mentioned that we would also not have time for dinner, and that we were getting concerned about even missing the flight at this point, since we were under the one-hour mark and I did not know how long the security line was. Larry apologized for not apologizing and said he would not only get us the refund ($128) but also not charge us the proper amount ($85). He also changed our seats so the three of us would be together (which we weren't before), gave us VIP boarding, and also put us in the extra legroom aisle. We were so excited for the trip, so this hiccup at the very start was not fun. But Larry made it right. We thanked Larry again, went through security, and went in to grab food from the convenience deli close to our gate, since our flight was already boarding. As we are paying (about $50 for the three of us), Larry is there! He says to the clerk that he is buying our food, swipes his card, and we again cannot thank him enough for following us and buying our dinner!! Who does that? Special people. Larry completely shifted our energy and showed how kind people can be. When we boarded, the seats were amazing. In addition, the extra legroom aisles were mostly open, so I was able to sleep on our 4.5 hour trip like a baby across three cushy seats. Thank you, JetBlue, for having Larry. He's your rockstar.