Jia Apartments
Apartment rental agency · Chinatown ·

Jia Apartments

Apartment rental agency · Chinatown ·

Gourmet kitchens, granite, stainless steel, W/D, pool

attentive staff
great location
maintenance team
friendly staff
leasing staff
helpful staff
security
customer service
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null
Jia Apartments by null

Information

639 N Broadway, Los Angeles, CA 90012 Get directions

Wheelchair accessible entrance
Wheelchair accessible parking lot

Information

Static Map

639 N Broadway, Los Angeles, CA 90012 Get directions

+1 213 250 6128
equityapartments.com
@jiachinatownapts

Features

•Wheelchair accessible entrance
•Wheelchair accessible parking lot

Last updated

Jan 6, 2026

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New Restaurants and Developers Are Gentrifying Chinatown Los Angeles | Eater LA

"Completed in 2014 a block from Far East Plaza, this well-appointed six-story building with a swimming pool contains 280 market-rate residences and no units reserved for low-income residents, and is cited as an early physical sign of the neighborhood’s shift toward market-rate development without guaranteed affordable housing." - Cathy Chaplin

https://la.eater.com/2021/6/30/22554846/chinatown-los-angeles-la-gentrification-restaurants-bars-social-media-activism-cced
Jia Apartments

Bruk W.

Google
My experience with JIA has been exceptional, and I can't thank Gaby (Gaby Shlaudeman), the leasing consultant, enough. I had already given notice to vacate my previous apartment and was left with just two days to find a new place. Over the weekend, I scheduled a tour of the JIA apartments in Chinatown using their AI assistant. Gaby was incredibly helpful and professional during my visit; she guided me through the tour and explained all the details and perks, including a special package available for the season. I immediately fell in love with the apartment, especially the appliances, layout, and engineered wood floors, as I had issues with carpet flooring in my previous rental. The amenities were perfect as well. I applied on the same day, Saturday, and they were impressively quick in reviewing and approving my application in less than four hours.

MARIA G.

Google
I’m a few weeks into living at Jia and I am glad I chose this place to call home for my daughter and I. The leasing consultant Chelsey was beyond helpful through the process and still continues to be very welcoming as questions and concerns arise. The location of the apartments is very convenient as there are a lot places you can walk to or take public transportation. My favorite part of living here has been catching the sunrise!

Steph S.

Google
So far I’m really enjoying my time here. The apartment is comfortable and clean, and the amenities are great. Service requests are taken care of in a timely manner. The team at the leasing office has been helpful as well.

Kelly A.

Google
Looked at an apartment here and had a great experience with Linda who is a fellow "Texan" and Service member! Thank you Linda for your professionalism, your "Southern Hospitality" and especially for your Military Service! What a joy to meet you - I pray our paths cross again. You are a delight.

Trang N.

Google
They have been aggressively towing residents' and guests cars in the retail space instead of fixing elevator door in the parking garage. Residents have lost the 6-hours validation. Feels like they are trying to make more money by partnering with towing companies.

Damaris B.

Google
If you are looking into moving I would consider looking into Jia Apartments. My husband and I moved here post-covid and I have to say that I am truly happy to have found Jia Apartments. The management team here is great, the General Manager David and his team always replies so quickly to our inquiries. Plus everything is online, from requesting service to sharing comments to our Jia community. Jessie is one of the security guys here and he is so friendly and makes you feel like this place is a safer place with him being here. Also, not to mention the repair team is always on top, Carlos is part of the repair team and if something breaks he comes in and handles it all!! I love this place and the area is so cool, lots of place to eat and walk.

Kayrawk

Google
I came in as a walk-in for a tour and was fortunate to have Linda as my agent. She was incredibly welcoming, helpful, and accommodating, especially on such short notice. She made the whole experience seamless and enjoyable! I’ll be starting school in the fall, so I was looking for the perfect place, and this community truly stood out. I toured both the one-bedroom and studio apartments, and the studios caught my attention the most. This location is definitely at the top of my list, along with Jia and a couple of others. I’ll be in touch as fall gets closer—looking forward to finding my new home!

Taylor M.

Google
I appreciate the service team for always being ontop of service requests. I wanted to specifically mention Daisy as she always solved the problem with care and great customer service.
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Susan N.

Yelp
Jia has excellent maintenance. We had a problem with our bedroom window not opening and closing. John took the time to fully clean and make sure the window moved easier. Thank you so much John.

Tao H.

Yelp
Unfortunately after many years living here, it's reached a point to where I can't recommend living here. From rats, roaches, car break ins, mail stolen constantly and unfortunately the majority of staff not being helpful or understanding your frustration, whilst they're backing up a million dollar corporation. . That's barely touching the surface, currently we do not have a guest parking with complimentary free hours because a third party trying to manage the retail floor, so what are we to do? Well, nobody knows, not even management. Myself and many other long term residents have said this place has only gone downhill, and that's correct. There's constant noises from outside the apartment, people screaming, shots being fired, car crashes, ambulances, police and more. . This is probably the worst location to live in while in Chinatown. If you want a nice apartment, I heard Blossom Plaza is much more quiet, safe and overall cleaner. This place though. . Tragic, it honestly could be a good place but there's been no real effort to rectify the many faults here at Jia. Don't let the reviews fool you, fair warning that if you move on you might get an apartment complex full of roaches. A shame because it was in its prime years ago, but now the apartment is just another overpriced too-good-to be true apartment. Glad I left and genuinely would never return again.
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Anita M.

Yelp
What an amazing property Management Victoria Leasing Agents Linda and Gabby are so attentive and kind. The maintenance crew Daisy is so annoying with her abilities and kindness Also Security is. Very kind and effective We love calling Jia our home

Courtney J.

Yelp
My wife and I have been living at Jia since 2023. There have been many changes, but one constant we can always count on is Daisy Martinez with building maintenance. We had submitted a few maintenance tickets -- some small and two large -- and Daisy came in to handle the small ones and assess and provide an update on the others. She asked questions, suggested possible resolutions, and gave us a timeline. Daisy kept us updated throughout -- she'd call my wife to ensure she knew what was happening and when she would arrive. We could not be more grateful for the outcomes. Thank you, thank you, thank you, for all that you do for us and the other residents. We all appreciate you! Also - shout out to Jason Ordaz, Floating Community Manager. You made more happen in one week than we'd been able to accomplish in over a year. Thank you!
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Rachel K.

Yelp
I came in as a walk-in for a tour and was fortunate to have Linda as my agent. She was incredibly welcoming, helpful, and accommodating, especially on such short notice. She made the whole experience seamless and enjoyable! I'll be starting school in the fall, so I was looking for the perfect place, and this community truly stood out. I toured both the one-bedroom and studio apartments, and the studios caught my attention the most. This location is definitely at the top of my list, along with Jia and a couple of others. I'll be in touch as fall gets closer--looking forward to finding my new home!

V V.

Yelp
SCAM ALERT! We applied for an apartment at Jia Apartments through Vero Technologies, paid a $600 deposit, and were denied. They promised to return the deposit within 7-10 business days -- but it's been weeks, and no refund was made. They lie to applicants and keep their money. BE CAREFUL! Jia Apartments and Vero Technologies are involved in consumer fraud.

Bill M.

Yelp
Excellent service from the top notch service team at Jia! Fast, prompt, always professional.

Tunde D.

Yelp
I've lived here for several years and still enjoy living here. Though the staff have changed few times, they still try to be as responsive as quickly as possible. Linda is very responsive, nice, and wiling to go above and beyond for the residents. One time a delivery guy left my mail in the parking garage, luckily she found it and took the pain to bring it to me. I've called her making requests even while I'm out of town and she never hesitates to help. While everything is not always perfect, I can appreciate the continous efforts the staff make to improve residents' experience. The maintenance staff are also very helpful. If you're considering a place to stay, you should stop by and take a look. Close to great food, easy access to the freeway great for walking too.

Esther B.

Yelp
I Scheduled a tour with Linda. Linda was friendly and knowledgeable about her building and the culture of the area. If you are thinking of scheduling and appointment, schedule with her! The building is walking distance to restaurants and the 101 freeway

Mari L.

Yelp
Love living here!! The staff is very friendly and communication about community issues or events are quickly relayed.

Rob D.

Yelp
I love this place!! Lease team is amazing! Service tech are great!!!! I really recommend this place 1000%.
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Gina C.

Yelp
THIS review is specifically for John- (and Daisy by association, who without delay assigned the job to John as the issue concerned her from a safety standpoint) a member of the maintenance staff here. After a semi-recent "Smart"lock install, the vendor completely botched the job (note the "" around Smart...) rendering my front door handle somewhat inoperable- could no longer open door by holding handle down, which is intuitive. As time progressed, it began to stick even when holding handle UP to open. Hello, fire/safety hazard anyone? Daisy correctly though so! Anyway, John to the rescue, he even came at a requested time after my virtual work meetings were over, and donned a mask and booties without hesitation. He assessed the issue quickly and promptly got the parts to fix it, was done in 10 minutes. I very sheepishly then asked for his assistance in changing a light bulb that had burned out over a year ago, one of those scary, squiggly ones I had a...mishap with once before (it exploded in my hand, no, not here). Now, I'm not scared of much, just monkeys, clowns and babies (they're pretty much the same thing, aren't they?) aaaannd those scary, squiggly light bulbs, so color me grateful and relieved that Sir John was happy to rescue this damsel in darkened distress, and didn't make me feel like an idiot or useless female for asking. Thanks, John (and Daisy!) Oh, and shout-out to Chelsea for alerting Daisy to it literally the moment after I stopped by the office to report the issue, good teamwork between office and maintenance crew.

Kayla J.

Yelp
I am so pleased with Rudy the maintenance technician. He is the best!! very prompt and very professional!! Go Rudy!!!!!

BuddyOlympian

Yelp
DO NOT MOVE HERE! The new management is overwhelmed and failing. There all kinds of strange people who the walk the halls at all times of night. The entrance doors ar always broken. AND THE PARKING LOT has become a refuge for the randoms making the place just filthy and honestly unsafe. The other day, they lit a fire on the hill side of the building. You try to talk to the manager AND She is never available to speak via phone or in person. To be so buy you'd think shed actually get something done.

Diego R.

Yelp
Linda made moving in so easy! super attentive and helpful and seriously love my apartment and the location.

Lulu L.

Yelp
Daisy is the best! Had so many issues with my new unit and she always stays on top of everything and goes above and beyond!
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Mitchell K.

Yelp
Lived here for 7 years. First 3 years were great and then really went down hill. Look at the number of reviews of people who had given this place 5 stars when they moved in to 1 star as time went on. Glad to have moved out. The price relative to other complexes in the area is cheaper but you get what you pay for and is probably why upkeep has been failing. 1) Packages constantly get stolen because management won't install cameras or access points are broken for delivery people so they leave it out in the open 2) Multiple access points for homeless and transients to access the building. 3) Trash dumpsters are out in the open which attracts homeless people to go dumpster diving 4) Quality of residents have decreased as well with dog poop and piss all over the common areas. 4) Parking gates have been broken for about 1.5 years now so don't even bother paying for parking as there are no gates so anyone can park for free 5) Police are constantly at the building waiting outside or looking to come in serving warrants. Sometimes in what looks like full seat gear so I'm not sure if it's for violent offenses like murder or rape. 6) Management is constantly entering the units for various reasons 7) Cars are constantly broken into. 8) No on site security during the day. 9) Elevators are broken for months to almost a full year at times. Pros 1) Price is cheap relative to other apartments around the area blossom and la plaza. But you get what you pay for. 2) Units are spacious with lots of storage and closet space. 3) Area is convenient for access to all highways and is relatively quieter than DTLA.

Plains E.

Yelp
Besides the reports of rampant package and vehicle theft, a few incidents from my residence here really stand out. In April, 2024, a person attempted to break down my front door while I was asleep. Management never followed up and security (we don't have dedicated security just a contracted intermittent roving patrol) brushed it off as a drunk resident. A few hours after the attempted break-in, a homeless person trespassed onto the property and set up camp in front of my door (I've since picked up a Ring and routinely capture all kinds of bizarre things). Several days later, a staff member casually mentioned that some other apartments had recently been forcibly broken into, at least one while the residents were inside. More recently, strange events have become much more commonplace. Last month, a visit by police officers resulted in a resident (or guest) quickly exiting a 5th floor balcony onto the sidewalk on Cesar Chavez Ave. Just before that incident, in August 2024, I smelled smoke inside my unit. While it is not uncommon for homeless people to set up camp on Jia property and start little fires, this one persisted a little longer than usual. Directly below my unit, someone had lit debris on fire next to a power transformer, jeopardizing not only the building and its many residents, but the entire block (you can exerpts of video from this incident on youtube). Even though Chinatown security (CBID) had already responded to the fire/perpetrator and I emailed the LAPD senior lead officer assigned to my district, an Equity Residential employee named "Sam" assumed I did nothing and suggested on our residential messageboard that I call the police next time. Even though management was well aware of the situation (their response was to call the head custodian), the arsonist hung out at the building for the next two days and built an elaborate encampment. Ignoring the obvious logic that a request for LAFD is probably the first course of action, a renter has no legal standing to order police to remove someone from a property that they do not own. This responsibility lies solely with owners and/or management. While I understand that office staff are leasing agents and have little incentive to assist residents and prevent criminal activity, inaction that leads to the loss of life or damage to a valuable investment property represents the epitome of mismanagement that borders on psycopathy. As a desparate measure to at least elicit some sort of response by Jia, I have public posted photos and video of all incidents and tagged the names of Equity senior management in the metadata. This company is publicly traded, so I figure that its executive officers and investors might be curious to how their properties are run. On a lighter note, for the month of September, 2024, clothing became optional. Pictured below, a gentleman stripped down to his boxers and rantsed and raved in front of the Ord Street entrance for most of the morning. By a stroke of luck, I found another jerk hanging out at the parking garage entrance. Even though the latter incident took place during the middle of a weekday (not on a closed Monday), the office was closed, they did not answer their phone, and the call forwarded to a security dispatcher who didn't even ask for a description of the person. A couple weeks later, a fully nude man ran through the hallways and parking garage and did not leave for many hours (although someone eventually threw him a blanket). If you have children or value your safety, keep in mind that individuals who exibit this sort of behavior lack inhibition and may even be convicted sex offenders (before you decide to rent at Jia Apartments, visit www.meganslaw.ca.gov and check the box to include transients just to see what kind of locals you may need to deal with).

Tylee K.

Yelp
I love this building, so clean and my neighbors are so friendly!! I love my leasing team and everyone gets along so well on the property. I see lots of bad reviews but have been here for a few months and have yet to see anything negative to report. I love it here very diverse community and they really care about the tenants. Thank you Lynda in leasing for always listening to me vent

Edita L.

Yelp
Clean and safe building.Customer service helpful and friendly .Lot of nice restaurants around .
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Michael S.

Yelp
Just moved in 3 weeks ago. I'm very happy with my move into the Jia. Pros: The floor plan worked for me. Larger than other places around here. Lots of Storage. I mean so much storage! Full size washer / Dryer in Unit The amenities are nice. The staff are amazing. (Chelsey, Mai, Rafael, and Daisy) Community is great so far Property management has an app for social events, rent payments and service requests. Service requests are responded to and completed the same day. Cons: Not really a fault of the property. Things happen. The Parking garage flooded on the 3rd floor. So there is an Oder and some elevators are out of commission. They are working on it and send updates regularly. Sometimes neighbors can be a little loud but they respect the quite hours and shut it down. Final Thoughts: For me this has been a pleasant experience. It's my first time renting from Equity apartments. So far all is good. For me the staff is a huge plus. They are always friendly and responsive and I had a lot of questions. I would recommend this property to my friends and family.

Fredi P.

Yelp
From the moment I arrived at Jia apartment, immediately the associate greeted me with a smile and warm welcome. Linda Kim was a very professional and an excellent customer service. She walked me through the steps and answered questions I had asked her in timely manner. I was completely satisfied and wanted to be part of Jia family soon.
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Andy K.

Yelp
-pigeons pooping all over your balcony -loud neighbors and management doesn't do anything to get it resolved -crime with break ins - a lot of homeless people sleeping in the garage -gates are always breaking down
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Tabetha J.

Yelp
This is me joining the 5 star reviewers of Jia. :) I have lived here for 7 years. It's the longest I've lived in any apartment complex. I did not expect any improvements because I have experienced in previous apartment communities, that when the leasing office turns over, after the original leasing people (usually a new building) leave, it kind of goes downhill from there. This was not the case at Jia. The new leasing team that came was very active in creating interesting community activities, scheduling great food trucks for us multiple times a week, installing Nest in our apartments - bringing the apartments to an updated and efficient status, installing an amazon hub locker in the building, and always being friendly and approachable. David, Michael, and Elisia (the leasing team) have been great to work with. We always have clean grounds with people vacuuming the hallways, and sweeping the sidewalks clear (essential in L.A.) and now they are putting solar panels on the roof! Whenever I have a maintenance issue, it is addressed fairly immediately and the maintenance people are friendly and knowledgeable. Our community areas are clean and modern. I feel fortunate to live in this building in DTLA where I feel safe. I do feel like this is a differentiator, especially right now (1/5/2021). When things do happen in the building, emails go out and we are notified. I feel so glad to have lived in a place for so long and above a restaurant/Starbucks, and have NOT had any roach issues!!! I feel like the residents here keep it 100 with cleanliness as much as possible and we look out for each other as much as possible. In this age of isolation and individualism, I made a resident Facebook page for this building where we can gab and maybe one day meet in person!!! (I started it during covid). There are great restaurants here in Chinatown and there is fantastic delivery food. I am so glad I live here - just across the highway from DTLA. It's safe and there is easy access to highways going in all directions, 3 metro stations within walking distance, bus stop right outside. I have lived here with a vehicle and also without a vehicle and both have been fine. Uber and Lyft everywhere. This year, an app for the metro card came out, so I will be using that too. 2 or 3 new restaurants have opened up in Chinatown since covid started. Great area for foodies. Before Covid we had Chinatown neighborhood festivals. I miss those. Great comfort, location, and service here at Jia.
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Jason P.

Yelp
If you're in a rush or a hurry to move in to an apartment, please do look further. Trying to get information from this place was like pulling teeth! I'm thankful that I was not in a rush, but seriously if you're trying to lease quickly, this is not the place! The tour went okay and the apartment and apartment building itself is nice. However, the leasing agent was not nice nor informative. At my 12:30pm scheduled tour, I was told to be aware that their lunches start at 1 aka rush had to rush my tour. I was maybe 4 minutes past 1, so I'm glad they waited for me to get my ID back, but the follow up was terrible. Didn't hear back for 3-4 days and once I responded, another 2 days (post my follow up). My questions went ignored, apartment got leased to someone else and then went back up. However, I wasn't informed until I asked. I just gave up trying to lease here. I went over to a nearby building with much better amenities, a better location, better area, at a great price. Best of all, that agent was so on top of it! The difference was night and day. Maybe I just got the wrong leasing agent, and hopefully others experiences will be better!
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Calvin J.

Yelp
This apartment just keeps on getting worse. There is a ROACH INFESTATION here at Jia. And instead of being proactive about it, the only thing they're doing is doing mandatory installs of random crap that no one asked for. They came in four times this year to either install random stuff or put QR stickers on all the appliances. Why? JUST WHY? Makes zero sense. When people bring up roach issues there is ZERO response from management. Yeah, I'm not renewing another year here.

Jorge Javier Q.

Yelp
roddy is an amazing and trusfull worker always with good actitud and loking for and extra mile to be acomplish.
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Kiara W.

Yelp
I moved out of Jia in February of this year after having lived there for 3 years. I was looking for more space at a more affordable rate and even though we had recently hired a new manager who I'd heard good news about, I didn't want to stay for another year due to some issues you may read about in other reviews. I could go in full detail about everything I've seen while living there, but I wanted to post the review for the staff. The maintenance staff works so hard to take care of Jia. It's well taken care of considering the number of tenants, the fact that more people were moving in who have no respect for keeping shared spaces clean and 3 years of covid/managerial changes. They were quick to respond to issues, friendly and kind. It's hard to do your job when you have consistent factors working against you. For them this includes losing staff from poor management decisions, residents not cleaning up after themselves or their dogs, littering, and having people talk down to them. I commend them for keeping a smile on their faces through these circumstances. The only thing I'd request if I were still living there would be fragrances/scents in the trash rooms since those get stinky and it's unsanitary if you live near one. Perhaps that's changed in the last few months. Also, I wish the dog park was cleaner, but residents refused to clean up after their pets. New apartments are setting up DNA tests now to prevent this issue, but perhaps having a camera there would be a two-fold solution since it can get dark at night. The office staff is great as well. We had a really great manager that maintained a high bar of excellence and once he moved to a different property/company, he was replaced by a manager who (I imagine in looking to establish himself) made a lot of changes (mistakes) instead of keeping things they way they were that I am sure we're relayed to him. This lead to a lot of the poor ratings you may find below. The other office staff worked in the office through all of that. I highly recommend Omeyimi. Never once did I feel like she didn't care. She made herself available and answered questions as needed. She is cool, kind, works hard and strives for excellence. I bet she is too good for Jia, but that only made me more grateful she was there. It's tough to find a place to call home in Los Angeles. I wish you all good luck in your search and hope you find a community that supports you.
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Jerome R.

Yelp
Two years and I've enjoyed my time here for the most part. Omeyimi was my leasing agent, and she continues to be one of the pluses at Jia. Maintenance requests have been handled in a timely manner as well. Most of my neighbors have been friendly. However, there's been challenges along the way - not the least of which have been security issues detailed by other reviews. There has been improvement the last few months, including making the package locker room more secure (being completed now) and actual overnight security. The cleanliness of the place falls on housekeeping who are probably stretched thin thanks to some inconsiderate residents who don't give a second thought to trashing common areas or picking up after their pets. But aside from that, it's a good location. Plenty of good food in and around the neighborhood and LA Historic Park is a short walk away. Rafael was kind and professional during my move-out inspection and it's good to know there's stuff in the works to continue improving the place.

Shu Z.

Yelp
I lived here for 15 months and had to move to a different neighborhood because of a job relocation. I had a great time at Jia and was very impressed by the team that manage the building, especially Chelsea, Rafael, and Sam for their amazing work. (Shout out to Omiyemi as well) Whenever anything broke the maintenance came super fast, and everything was always kept in really good condition by the amazing cleaning staff. The community also came with a lot of amenities such as a co-working space, a pool, a conference room, an entertainment space, grills, and a gym. It is conveniently located in Chinatown with a lot of delicious eateries, bars, and art galleries nearby. 15 min walk to the broad and Walt Disney concert hall. And 10 minute walk to the LA state historic park. What I loved the most about my time living here is the convenience of having Amazon locker, a huge garage, in unit laundry and a Starbucks in the building, which were all extremely convenient. The building is also very pet friendly. A lot of residents here have pets and the proximity to LA Stare Historic Park is a huge plus because it's a perfect place to walk your dogs. I also found it to be very safe to walk around at night thanks to the Chinatown security. The community also has security stationed nearby the entrance at night and I generally felt very safe and peaceful in my time living here. Definitely would stay here for longer if I could and I highly recommend this community to anyone in search of a new home.

Eunji P.

Yelp
Omeyimi assistant manager she was very rude Late for appointment No apology Such a unprofessional attitude

Ryan A.

Yelp
Don't live here. The management team doesn't care about ANYTHING but your money. The maintenance staff is great, but the tenants yeah the place all the time and yes hard to keep up with repairs. The neighbor above us forces her dog sleep outside and it howls and whimpers all night. Management doesn't reprimand her. She even threw dog piss into our balcony and tried to deny it! Management again did nothing. I can't even sleep with the nuisance all night long. Who locks their power outside of their apartment?! The temperature overnight is in the 30s and 40s in the winter And in the summer it's REALLY hot. What kind of company allows this animal abuse? Management does not care. Save yourself the heartache and money, DON'T LIVE WITH EQUITY APARTMENTS, ESPECIALLY at Jia because they condone animal abuse.

Harout C.

Yelp
very helpful assistance and great location to live , in the center of downtown Los Angeles , people will experience the real California's life
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Alexia W.

Yelp
This was honestly the worst process ever. Thank goodness I'm not moving in. They never answer phone calls let alone emails and when you finally go in to talk to the one leasing consultant she's on her personal phone and points for me to wait lolllll. Horrible customer service

alberto u.

Yelp
I've been at Jia for close to 3 years and I've been really happy here. The leasing staff has always been kind and attentive. Not many places allow pets, so that's a plus too. I think you get the most bang for your buck with all the amenities and location of these apartments.
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Joe M.

Yelp
THIS PLACE SUCKS. I've been here for almost 2 years. Always loved the place, truly. But when (during Covid times) it's time for re-negotiations, they originally asked for a 10% increase, and then after weeks of fighting, got them down to 6%, and we were stuck at $25/month difference. They would not budge. I went to the brink and fought tooth and nail, writing letters, etc. I ended up caving, but have REALLY bad feelings about this place now. They were ready to lose a tenant over a $25/month difference. I've never heard of such a thing. It's no way to treat model tenants, I'm sorry. I've always paid on time, never complained or had a complaint, never even asked for special treatment during COVID in 2020. Plus, they are getting rid of in-person security, decreasing the porters cleaning the property, trash everywhere. Oh yeah, and someone shit in the pool last week. This place sucks (might I add, only recently) and they now treat their tenants horribly. From my conversations with other tenants, the feeling is mutual all around. Elisia and Mae are great, but its the "up the food chain" that are doing this.
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Mandy M.

Yelp
So I've recently been made aware of some recent changes happening at Jia. Rumor has it they will be getting rid of security come November/December. One of the main reasons we have continued to live here for the past five years was for security. We just renewed our lease, not knowing this could be taking place. It would have been a deal-breaker for us. They have also cut the cleaning crews hours, and now the community spaces around the property are constantly dirty. We now have cockroaches on our patio, which we no longer use or feel comfortable leaving the door open because we don't know what kind of critters will be running in. Ever since David left, this place has been going downhill in all areas.

Jonathan G.

Yelp
My wife and I have lived at Jia for almost 5 years. Overall it has been a great experience. Of course there are the normal downtown living issues, but Jia does its best to help mitigate those issues. If it is in your price range, I would recommend Jia to anyone who works downtown and wants to be close to work. Also, the maintenance team has been top notch throughout our 5 years here. Even the move out inspection and process has gone smoothly. Specifically, Rafael was super nice and responsive to all of my questions. He was super transparent with the inspection process, which I really appreciated.

Kanosha G.

Yelp
My husband and I had a great experience receiving our pre-move-out inspection from the service manager, Rafael. He made sure to be professional yet engaging throughout the procedure. Rafael also provided good insight into any questions or concerns we had.
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G. N.

Yelp
Daisy, who is a member of the building maintenance team, always takes care of any malfunction in my unit in a timely manner. She is extremely knowledgeable and professional. She executes her work with a high degree of customer service. I hope JIA gives Daisy a raise, she's really good at her job. I feel like she takes care of my home the way she would her own and that level of integrity should be rewarded.

Shane H.

Yelp
Moving in was made easy thanks to Rafael and Chelsey. Been in the jia apartments for about a month and have nothing but good things to say.
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Chris B.

Yelp
After living here for almost a year, I wanted to give credit to the service team. John is always friendly and helpful, after fixing our fire alarm he gave me and my girlfriend great food spots around the area, he also always manage to say hi when he sees us around the building. Great guy. Carlos is also so responsive when we have a problem in our unit. He is very helpful. Great service team here at Jia. Thank you guys.
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Paige M.

Yelp
My partner and I live in Jia for almost five years. We spent two years in a one bedroom and two more in a two bedroom. This place is amazing with spacious apartment room, great amenities, Starbucks downstairs, easy parking and extremely nice staff teams. Shout out to service manager John, leasing office staff Elisia, May, Michael and David, Jessie, and the whole maintainence team who has been helping us through out the years we stay. The rooms are definitely spacious and nice. Photos attached. We feel sad that we are moving out d/t personal reason. But if you are thinking about renting, consider Jia.
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Lisa A.

Yelp
Feedback. MOVE HERE WITH CAUTION!! Management. The only compliment I have is for Elysia (hope I spelt that correctly) She is absolutely amazing and understands how to talk to residents as a human. I really hope she doesn't have to work with David much longer On the other hand David Lewis is extremely rude, condescending and a racist member of the team. In a pandemic you would think he would be a lot more graceful and understanding but instead he has constantly harassed black people and other in the building around rent. WE ARE IN A PANDEMIC - STOP CHASING CAPITALISM. None of the facilities have been opened in over a year and David has not thought of any creative ways to engage residents. (we just reopened the pool On cancelling my lease he kept on threatening me with "this can impact your credit score" - firstly it can't - also who would used that line to scare residents into paying. Do you even care about peoples current state of mind. As far as rude white men go - David embodies that role very well. Cancelling my lease early so I do not have to interact with him anymore and also because what you pay should also come with peace of mind. Not passive/rude/ staff that should be building a community. I remember wanting to print something during a pandemic and he told me to go to the postal service (even though we have an equipped social room that was closed) its tiny acts that make a person a decent human being. I am not sure about other peoples experiences outside of the few black folks I have spoken to but they echo the same sentiment - that the only decent person in the team in the lovely Elysia. The building - - The facilities are outdated and rusty - The building shakes when people drive into the garage and I live on the 6th floor. - The trash room and apartments close to the trash room always smell - be warned.
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Kim P.

Yelp
Long overdue review! I moved into Jia shortly after the building opened -- was the first tenant in my unit. Lived there from 2014-2019 and it was an absolute dream. Impeccably maintained grounds, professional/attentive staff, thorough community email communication regarding office closures/street closures, gorgeous pool/jacuzzi, gym, game room, and business center. It was like living in a hotel. Having lived in Brooklyn and Los Angeles my entire adult life, I've encountered every type of apartment nightmare -- unprofessional landlords, inconsiderate neighbors, insect infestations -- and this was the first place I lived where there were almost no problems. Maintenance guys were super fast and friendly. Also, shoutout to Jesse, the security guard (if he's still working there)! He got to know all of the residents so that he'd know if something was amiss. He made me feel safe and saved my butt a couple times (e.g., locked myself out)! Can't beat the proximity to everything in DTLA/Echo Park/Silverlake. I like that the location is just on the outskirts of DTLA, and not in the center, where it's chaotic and less safe. I only moved out because I moved to Orange County for work -- otherwise I'd still be there!
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Jerine H.

Yelp
I've been a resident at Jia for the past 3 years and can't recommend it enough--I like it so much that now that I'm moving in together with my boyfriend, we decided to stay in the building and transfer to a (huge!) 1-bedroom unit. The leasing staff (David, Elisia, Omeyimi) and service team (John, Eric, Carlos) have always been prompt, friendly, and helpful from day one. The price is very reasonable for the area, which is just outside of the hustle and bustle of DTLA but still has a ton of great local restaurants and businesses with new ones popping up all the time. Parking is extremely easy for residents and especially for guests. Amenities are clean and well-maintained. If you're looking to live near DTLA, this place is an amazing value!

Kenneth N.

Yelp
Love living here at Jia, both leasing and service staff are always helpful and available to assist any time.
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Xuan L.

Yelp
I wouldn't say I had a pleasant experience with the Jia apartment in general. It was a bad time for me to move in because they changed to a new system at that time. Additionally, they were also dealing with a lot of new residents or future residents. I was really about to give up on this apartment. However, Chelsey and Omeyimi were helping me with each step throughout the whole process. I did not only appreciate Chelsey and Omeyimi for helping me out with everything, but I am also grateful to meet those wonderful and responsible people here. I have lived here for about 2 months and I really love it. Once again, I think I would live somewhere else if it wasn't Chelsey and Omeyimi. Thank you for helping me with this opportunity to live in such a good neighborhood!
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Jenny M.

Yelp
Just moved in and the team has been awesome. I want to say thank you to Charles, Omeyimi, Daisy, and Joel. Everyone has been great. I have not met the rest of the team but I am sure they are all awesome.