Denise G.
Yelp
Exterior
Located in the very front / left of the Avenues shopping plaza - they are easy to find (former Chili's location). Lots of parking but they have been super busy so dependent upon day / time, you might struggle to find a super close, nearby parking space.
Interior
Clean. There's a bar upfront and they have those huge windows that swing up and out that a lot of barbecue restaurants are now using. Honestly, I don't find these windows practical because it makes it difficult to eat and keep flies off your food. In fact, I was only able to eat one my little mini corn muffins because a fly landed on the other one while I was eating the first one. And I know, I know ... multiple flies probably landed on muffin #1 well before it made it to my table - but just like I tell my brother, it's one thing if I don't KNOW what craziness happened to my food before it made to my table ... but if I see it - ARGH - I just can't do it - it's an appetite killer.
Customer Service
Ok ... so ... customer service was NOT great. You order with a cashier, then a team of food runners bring your food to your table. The cashier (young white male - did not get his name) was on his cell phone when I approached and he kept glancing at his phone while I was attempting to ask him questions / place my order.
I arrived around 4 / 430pm on a weekday. I thought I was gonna beat the crowds / dinner rush.
During my ordering process, I was the only person in line, but the parking lot was full and the place was pretty busy.
Once I placed my order, I had questions about other items (I was contemplating ordering a rib plate for J) and pretty much every question I asked was met with a "I don't know. Do you want me to try to find out?" Um. Yes. I would LOVE for you to try to get an answer to the question I asked. More on this below.
Price / Value
Sadly ... also have to say I wasn't bowled over by my food.
I ordered Mr. Jim's Combo plate - 2 meats and 2 sides. I opted for brisket, chicken, collard greens and french fries. I went with fries because wasn't thrilled about the side options (they call them trimmings). The mac n cheese is the 'creamy' aka soupy / Velveeta style mac n cheese and I prefer the firmer, casserole style. I don't eat potato salad or baked beans and I can't have corn, so aside from greens, my only options were french fries or coleslaw. Lol.
My fries arrived to the table cold. My brisket was room temp and a tough. My collard greens were just slightly above room temp and bland. My chicken was a combination of white and dark meat. I don't love the taste of dark meat, and had no idea (menu doesn't say and cashier didn't ask my preference.
When I managed to snag one of the food runners to inquire, they said they didn't know whether or not I could request white meat only.
A manager came over and he said I could, but that I should have indicated this preference during ordering process. I apologized and explained that I didn't know. He took it away and had another portion of white meat only sent out. He also replaced my cold fries with an order of coleslaw.
During our conversation, he expressed surprise when I told him I'd never dined at a barbecue restaurant that didn't have an option of lean or fatty - when it comes to brisket. (I asked because I admit I was convinced that the cashier had informed me incorrectly during the ordering process. Lol.) While I don't love barbecue sauce per se, I absolutely love smoked and grilled foods - so I typically eat at barbecue restaurants 1 - 2 times per month (if I'm lucky) and I'm not exaggerating when I say I have NEVER encountered a restaurant that ONLY has lean as an option.
The manager who eventually came over to my table was rushed, clearly a little overwhelmed, but polite and did his best to take care of me. He even offered to get another order of greens but since I'd decided to just box everything up and leave, I declined and heated them up later.
Overall
Overall, I enjoyed the white meat pulled chicken. I know they don't microwave anything - and that's great - but I definitely think they have some growing pains / bugs to work out over the next few months. Staff should be better trained on menu / offerings and they'll figure out how to get food to the tables at appropriate temps. I will check back in 6 months - or more to see if things go better.