Shaun H.
Yelp
One of the things I love most about JJ's is the birthday reward aka free sandwich for being a loyalty member. As a sandwich afficionado, this adds to one of the many reasons JJ's ranks in the top 3 in commercial sandwich shops for me. Not to mention the app is user friendly and convenient in so many ways. Well today I redeemed my birthday reward during my lunch break because I only had 30 minutes, so I placed the order on the app, customizing it with ease. When I arrived to pick up my sandwich, I found it was ready in less than 5 minutes after placing the order - wow, that's freaky fast! As I was completing the checkout, the cashier (I am assuming he was the manager or franchise owner), he stated that I had a balance due and I was confused. On checkout, it totaled $0.00 with customizations but he and the sandwich technician mentioned it was because I added cheese, which I did. To be honest, I was caught off guard because I did not bring my wallet, did not have cash and do not use digital wallets. When I attempted to explain why I should not owe any balance, without hesitation, the cashier/manager just handed me the sandwich and said "here you go buddy, enjoy" - wow, again! While it was only $1.50, not having cash on me was my fault but the app said no balance and he honored it, no questions, with a neutral attitude. Thank you, sir, for making a great sandwich, making my afternoon and reinforcing why JJ's is one of the best! 5 stars from a loyal customer