Jimmy John's

This is for all Jimmy John's locations, not necessarily this location. Look at the size of that potato salad, look at it, they are charging 3.29 $ for that. Is that a potato salad for ants? There are not even 2 full spoons of salad in there. Think twice before you order. If you buy potato salad from Costco (10.25 for 80oz) it costs you less than a penny for half an oz. You do the math

I ordered two Pepe’s and one Little John sandwiches I was super happy today because I had a reward from using the Jimmy Johns app when I make my purchases. They keep track of your points. So I was gifted a free Little John sandwich. Which was awesome. This location is great. Super fast and always very polite when I pick it up, and need extra vinegar and oregano. Which I highly recommend. I order and eat from here often and it has always been A+. I will definitely be back again soon. Thanks Jimmy Johns in Old Town!

I get the same order every time and have never had an issue with it, but this is the worst I have ever gotten. I asked for 3 things on my sandwich and ended up getting just cheese and mayo. Also got a pickle that was wrapped in paper that was sliced open so pickle juice is everywhere. Staff was not very friendly on top of it. Will never be going back to this location.

Just got out of a costly surgery this afternoon and had my boyfriend pick me up a light sandwich for me to eat just now (8pm Feb 19th). The man in glasses was rude and dismissive. Then at the register, my boyfriend clicked no tip because why would we tip for service like that? And this employee said "oh, so you're one of those" and rolls his eyes. That is so unprofessional and uncalled for, and no, after that service and how much we had to pay for my surgery today, we don't want to or have to tip you for poor service! Didn't even put our sandwiches in a bag, and didn't even have Dijon mustard which comes with my sandwich on the menu ingredients. We tip for good service and good food and got neither. Have the week you deserve, sir.

Got food poisoning after eating here yesterday. Always been mediocre compared to other Jimmy John’s but wasn’t expecting food poisoning bad.

Usually it’s a decent cold cut but last 2-3 orders went down hill fast. I got the “regular” avocado/guac on last several orders and it seems like they spray a coat of guac on it. See photo. Gross. Wouldn’t be that bad but seems like quality of the meats has gone down and cheese is super thin. Seems more like subway quality now. Will try them again the future, hopefully quality goes back up.

After another Jimmy John's location canceled my catering order at the last minute, I was in a panic trying to find a replacement. Thankfully, this Jimmy John's stepped up in a huge way. Despite the short notice, they quickly took my order and saved my event. Their team was not only incredibly flexible and adaptable but also genuinely kind and understanding. They handled the situation with professionalism, ensuring the food was ready and delivered on time. The quality was top-notch, and their ability to pull everything together at the last minute truly made all the difference. This Jimmy John's turned a stressful situation into a great experience, and I can't thank them enough. Highly recommend this location for anyone looking for reliable and exceptional service!

i was here on February 14,2025 at around 4pm and the guy working there was maybe the rudest person i’ve ever met. he didn’t even acknowledge the presence of me in the restaurant and then gave me attitude and rudeness. he deserves to be fired

Came at the height of "lunch hour"...there were maybe 5 people inside. Plenty of seating available and it was clean. Good music playing! Subs came out quick and were delicious. My go-to is the Italian Night Club and my son got the Country Club(toasted)

You know, this Jimmy John's was pretty good. The sandwich was actually 8" and it was well made. I typically go to JJ because I know it will be subpar and cheap, but today this location surprised me. I'm giving it 4/5 stars because I didn't really interact with anyone as I had a prepaid mobile order.

The service was horrible. I ordered a Sandwich, they sent it through uber eats which doesn't make any sense, i ordered through there website and i am within range. Anyways the sandwich didn't get delivered so i call them and they just were like here's a refund. I wanted my sandwich!

I absolutely love the food here! The service is outstanding and amazing everyone is always nice. Definitely recommend.

Sub-par quality. Stick with Jersey Mikes. The tuna was flavorless and the bread was stale and low quality.

The location on Indian School - Scottsdale, AZ We are from Texas - came into this JJ for sandwiches - my husband asked about a military discount - the employee turned to his manager and asked "Do we do military $hit?" The manager never responded. The interaction at this store was bizarre from ordering to them handing us our items unbagged when we were taking them to go. Seriously-Military $hit?

As if the 2.0 rating was not already a warning, do not order. 1 hour after I did not get a delivery I had to call and ask where it was. Still was not ready yet so canceled the order. Definitely not freaky fast and this location has gone way down hill. Whoever owns this franchise location should be ashamed.

In from out of town, I looked up a place to grab a sandwich to take on a hike. Jimmy John's popped up and popped in to get a gourmet sandwich hours online. Show their open walk up to the door. It is locked. There are people inside. No one acknowledges me they go back I sit in my car and wait a few minutes longer go back to the door open a different door. It is locked as well. People inside or non-responsive and I called and can hear the phone ringing and literally see them not answering it. Jimmy John's does not want your business.

Most Jimmy John's are very consistent. When I saw this had two stars on average, I was shocked. I thought it couldn't be right, and ordered anyway. Well, yeah, it was right. I ordered about 15 minutes before arrival. My order hadn't even started being made yet. They made it in about five minutes. It looked like it was thrown together from a distance, nothing stacked right, made a mess. Also the parking and getting in and out is a bit challenging here. Avoid this location.

Haven't been to JJ in years. Now I remember why. Maybe don't work in customer service if you're going to be annoyed with every customer that comes in?

Am normally a big jimmy John's fan but this store really knows how to mess up a sandwich! I don't think my order has ever been correct at this location. Order a country club which is supposed to come with ham but when I got home with my sandwich there was no ham to be found. This store is a disgrace to the jimmy John's brand.

Jimmy John's has quality sandwiches. I'm not much of a sandwich person, but when it comes to Jimmy John's I'll go there anytime. My favorite is the veggie (#6) unwich with sprouts added. When you get an "unwich" they wrap the sandwich with lettuce instead of bread. It sounds like a salad you can hold but my god is it delicious!! This particular location has the Jimmy John's quality of food, without any of the enthusiasm. I almost feel like I'm bothering the employees when I come in for food. They are fast, just not friendly, not interested, no questions asked. One time I had came 5 minutes past open and the door was locked. I waited for a couple minutes thinking they didn't realize it was time. The employees looked at me. I looked at them. They kept staring.. So I left. I didn't have the time, patience, or energy to convince them it was past open time and I'm a paying customer. All in all if you want a sandwich it's delicious, all other aspects are "eh". Parking can be really tight. There aren't many spots and they share a lot with Starbucks on a very busy intersection. If there is no parking you may want to park at Panera instead and walk over.

Great service ! Staff was so good about communicating and got fresh leafed lettuce for my unchurched . Great after yoga dinner ! Clean store and smiling faces get me every time ! Keep up the good work!

Worst Jimmy John's sandwich shop ever. Literally one slice of turkey in both out sandwiches and were on only 1/2 the sandwich. Felt like I was earning a veggie sandwich. Bread was Rock hard. Just bad. Ordered it to go. Would of returned it but was too far away. Won't be back to this location.

JJ's just opened here in Old Town yesterday. I stopped by during lunch (just a quick walk across the street) to grab some grub. My first visit EVER to a JJ's. I was surprised - Fast (like SUPER FAST), cheap, and decent proportions. I'll be back! :)

3 errors same week. Jersey Mike's how much longer must we wait. No one really cares about the bad 3 orders in the same week. Close your dumpster lid it is Scottsdale City Code! Crappy attitude at your store.

Come on people. We are long time customers. Our order had no chips. $1.79! Our order had no mayo or mustard. You should provide a new order. This one was awful. 425-444-0034 to do better

Hours need to be updated online so people don't show up thinking you guys are open when your not. Or they might be literally just locking the door to prevent people from coming in when they're actually open. I saw 2 guys inside just talking when they were supposed to be open but the door was locked and they just looked at me and did nothing.

Of course jimmy johns is fast food so it's not going to be like some fancy sub, but still I was so disappointed. I love subs and I'm a huge fan of subway, Jersey Mike's, cheba hut, and firehouse. I just wanted to add one more delicious sub place to my list. But I don't think I'll be going back. The bread crust or top was super crisp and hard. The cookie was delicious though.

Not only were the sandwiches super yummy...but the kids that work there are pretty fun. We are a couple of nerds and entered our online order names as Gandalf and Sarumon. When my husband walked in to pick them up the young man who was working (8:30pm Sunday night) greeted my husband with enthusiams!! This will be our go-to spot from now on You can go anywhere to get a sandwich. But because of this kids rockin attitude...this will be our go to spot!! Great job on customer satisfaction!!!

Disgusting cardboard like bread. My tuna sandwich was delivered on a skateboard in the middle of summer.

Went in, ordered, didn't even wait a minute for my sub. It was pretty good, no complaints here

Since we just moved here from South Carolina where the service was friendly, "Freaky Fast", and you're greeted with enthusiasm when you walk in the door.. We are incredibly disappointed with the service at this location. We placed an order online, to save time etc., and when we went to pick up the order, we were greeted with attitude and frankly very slow service (which seemed almost on purpose) for such a normally great place. We won't be visiting this location again and I'd suggest that the fella working this evening find a better calling, besides sandwiches.

Is this a 5 star boutique sandwich shop? No. Is it a 5 star Jimmy Johns? You betcha. I'm not a big reviewer of chains nor have I ever done a mobile review (I'm big on length), but as a very regular customer here it almost hurts my feelings when I see it getting slammed as I check in. I come in and order to go, I get delivered to my house (all hours) and get it delivered to my office.... I think this gives me some insight. They have never messed up my order (knock on wood). Repeat, never messed up. Trust me, I'm not a "uhhh just give me the number 1 however it comes" type of person. I am an annoying special order person, even when I mix it up. I'm not sure what more you could want from a chain delivery sandwich place but what you ordered, in a timely manner. It's also clean in there & everyone is friendly. Again, never messed up my order... That's all that really matters LBH. Protip: if you want a sandwich for lunch, don't expect lightening fast delivery. This is a jam packed business dense area. Be prepared to wait some orrrr call early and beat the rush. I have ordered at all hours and notice this is the only time It's not freaky fast, so I adjusted.

This is the slowest Jimmy Johns ever. I think it would have been faster for me to go to the store but the ingredients and go home and make it myself. It also wasn't very clean today. Normally it's much nicer inside. This could also be because they got hit hard for spring training.

Order faithfully from this location. First couple times were really fast delivery. Last couple times it's taken over 20minutes for a sub and chips. Sooory.

If I could give this jimmy johns less stars I would. They have the slowest delivery time. I called to speak to the manager and told him I ordered 40 mins ago with still no sandwich and the first thing he does is argue about it only being 35 mins ago that I ordered. WHO CARES! Either way it has now been an hour wait with still no sandwich. Manager ought to be fired or reprimanded along with the drivers in hopes that they might be able to get drivers who actual money know directions and know how to drive and a manager that knows how to lead. Don't order from here, or if you do beware and realized that you should order an hour or 2 before you are actually hungry.

People need to check the customization because some people are allergic to somethings. Wasted a full sandwich.

I'm not sure why this place is rated only two stars. I have visited twice now at different times of the day and have been warmly greeted and received my order to perfection both times. Store is clean. They are supposedly starting to participate in the rewards program within the next few weeks.

Chris and Bud greeted us with large smiles and happy attitudes! They were very kind, easy to communicate with and of course very fast! The restaurant was very clean, all the tables were clean and the sandwiches were great. We came around 1:30pm on a Sunday and really enjoyed our lunch. Thank you!

I'm not the one to give bad reviews. But they're horrible will never go back there order was messed up I had to wait 10 minutes just to get helped. Messed up my order and gave me an attitude after they messed up my order. I will not ever go back to this location

homeless beggers on the patio reeks don't know how they messed up "BLT" good fast food and store was clean.

I would avoid ordering for delivery, I'm less than a mile away from this location and over the past month it's taken over 30 minutes each time from the time my sandwich leaves until I receive it. This last order was delivered an hour after the app said my sandwich was made. No surprise the sandwich is soggy and drink completely flat. It would be much faster to go there and eat then get delivery. I don't think they have the staff to support the deliveries volume especially since the last delivery person left on one of those rented bicycles. I also called to check on the order and I wasn't upset, just curious as to what was going on. I was told it was out for delivery and not offered an explanation even after I informed them this has been an ongoing issue.

hunter really helped me out on a bad day! couldnt thank him enough :) (i think i forgot his name so i hope thats it )

Very disappointed with how I was treated over the phone by the manager. he was yelling at me when I was simply trying to tell them how my sandwich was delivered and made wrong. I ordered the vito and it has no meat on it when I ordered it with no tomatoes. He continued to try and argue it with me will not be going back.

Called in to make an order for delivery, dude who answered the phone: "hey whatsup?" Not mad just, this isn't cheeba hut. The convo goes as follows: Me: "what's on your Italian sub?" Dude man bro: "Uh like, salami, ham, capicola, some veggies and mayo." Me: "can I add jalapeno and olives to that?" Dude man bro: "we don't have that, I'm sorry bro but there's nothing I can do about that." Me: "S'all good man, no worries." Turns out this dude is the one delivering to me and I'm writing this review as I wait, I'm pretty stoked to see this stoner in person, cuz my phone experience was nothing short of baffling. If I wasn't so wasted right now i'd prbly give him some hints on professionalism, but fuck it, I'm just hungry.

Don't even bother! Not sure what exactly they do. They have like 10 people there but no one can deliver a sandwich that's is a block away. I order while I was getting my hair and color done!! Yes that long and my order never came. I had to stop by to void it. You think they will have the sandwich ready for me then ? Mmm no! So can't tell if they are even good. Bad experience all together. And they say I will get a few sandwich next time I come?? How? I won't be stopping by ever again.

I was only trying to save like $1 but when you're in Scottsdale you definitely need to budget! Food was great nonetheless.

Really disappointed with the service! First ever bad review on yelp and it's well deserved. First time customer at this location. Called in for a deliver of just 1 sand which. After 30 minutes of waiting I called in following up on the status of my order, was happy to hear that my sandwich left the shop just a few minutes prior. Another 25 minutes go by, (I'm located 2.1 miles away from the location) and I get a call that my order is out of their delivery vicinity and that my order will be voided- apparently it hadn't left the shop after all. I will not even go into the tone of employee but let the time increments speak for themselves as to the dedication of customer service at this location.

As far as the food, it's a Jimmy johns. Always decent, always consistent, and before I started ordering from this location, always fast. I can reliably depend on this location, which is barely a mile away, taking between 45-60 minutes to deliver my order. I've started just going to pick it up because the delivery folks always have some crazy story about why it took so long. (Last time, the person couldn't find the location before me and REEKED of cigarettes handing me my food.) I'd understand if this happened once, but it's literally EVERY time I order and "give their delivery folks another shot". It kind of breaks my heart because I used to LOVE Jimmy John's in TN... They were always to my apartment in 15minutes and were roughly the same distance away. THOSE were subs so fast I freaked... These are subs so slow, you might as well give up.

I love it more than subway! They have lettuce wraps for a great gluten free option. I like the sizes and all the extra toppings they offer.

This Jimmy John's replaced the Worst Chipotle in the Universe, so now, for roughly the price that used to get you lukewarm and poorly prepared Mexican food delivered with a sullen attitude, you can receive a pleasant sandwich served swiftly, with a smile and a cookie. JJ's is roughly what would happen if Warren Buffet read Douglas Adams' Mostly Harmless -- the one with the sandwiches and the Perfectly Normal Beasts -- and decided that herein lay the future of putting meat between two pieces of bread. The chain decor cannot quite decide if it's preparing guests for their MBAs with plaques of how-to-succeed advice or if it's trying to be funky and in-joke-y and hipster. Your concentration is better devoted to your sandwich. An 8" sandwich runs in the neighborhood of $5, or a bit under $9 with a drink and your choice of chips, pickle, or large cookie. So it's not quite as cheap as Subway, but it's a lot better. Take the bread. JJ's bread is not a spongy substance that can be mistaken for a yoga mat. It's more like a fresh bolillo or perhaps an elongated kaiser roll. It tastes like actual bakery bread. The meat, similarly, tastes like deli meat, not like meat you'd pick up from the refrigerator section of the dollar store. The portions are not huge, but they're in line with what you'd get at very similar Potbelly or from an $8.50 deli sandwich (no drink, no chips, no pickle, no cookie) from AJ's. Since the meat's just as good as the AJ's sandwich and the bread's better, I'd go with JJ's over AJ's. The cookie also is comparable to AJ's cookies from the bins, but larger. It's not the greatest cookie you'll ever eat in your life, but it's better than many of the cookies at the Paradise Bakery next door. Service is so fast that my sandwich, completed and wrapped, hit the counter while I was still deciding on my cookie. So essentially, a JJ's sandwich will not be a life-changing New York deli experience, but the place is staffed by hoopy froods who know where their towels are, and you can count on its being mostly harmless.

The sandwich is good but their claim is the delivery service and how fast it is when in fact, they don't deliver at all.

When I ordered online I forgot to add lettuce to my order. So I called and they tell me they can't add lettuce to my order because it doesn't cost money? Are you kidding me?! I'm half a mile from the store and it's now 49 min since I placed my order and still no delivery! Called back to get my money back! This place Is a joke! You really need to step it up!

This Jimmy Johns was not "freaky fast". We had to wait over 15 minuets just to order, there was no one else in line... and the only two workers prioritized phone orders. After our order was finally placed the worker began to slowly make our order and half way through left to answer more phone calls in no hurry.

I did an online order so it would be in my office "freaky fast" it has been well over 20 minutes, I had to be that girl that calls in to ask about her lunch? I could have walked across the street because I can see their place out the window but due to working I couldn't do the simple walk over, and now here I am on lunch with no food. So if you want to get food ordered expect a wait. I am so disappointed don't say freaky fast, don't lie to me.

Freaky slow! In fact, it took exactly 1hr 10min for a half mile delivery. Your best bet with this particular store is to just drive in and pick up. Don't bother with delivery if you're hungry.

This was a freaky slow sandwich considering no one was in front of us. We didn't even get a receipt. The worst part was the guy had a tobacco chew hanging out of his mouth it was kind of gross but we had already paid for our sandwiches or we would have just left.

Ordered 3 different sandwiches online, got two of the same sandwich. Checked online and the receipt and was most definitely not a mistake on my end. So frustrating.