Kathryn Wheeler
Google
Fairly good food. Horrendous customer service.
My husband and I stopped by after a motorcycle + hiking trip over the weekend and were excited to try this place, but unfortunately that excitement started to die fairly quickly as we started on an off note when the cashier made a weirdly agressive comment questioning my request to have bbq sauce on my wings but also get some honey sriracha on the side as I placed my order.
After ordering we were given a buzzer and sat outside on their patio. About 45 minutes passed without a buzz and I had heard what sounded like some names being called, so I figured I'd check if there was a problem with the buzzers or if things were just taking a while. As I was asking the nice gal who was running food and she was midway through politely answering my question, the cashier rudely interrupted her to shout at me that the wait is over an hour and if it hasn't been an hour my food isn't ready and don't come back to ask unless it's been at least that long. This was news to me and I figured I was being very patient and polite in pointedly NOT complaining, and that it should be expected for patrons to ask a question if there has been an unusually long wait. As I was up there, I did hear that they had started to warn the folks who were newly coming in, which was something positive, I suppose. When my buzzer finally went off, after about 1hr 15min or so of waiting, there was a side missing from the order. I hesitated even to bring this up because of how every interaction at the counter had gone so far, but they were quick to address this without extra comments, so no trouble there.
As far as the food went — sausage was amazing, the wings and hush puppies were good, the brussel sprouts were okay, and the cole slaw was underwhelming.
The bathroom was pretty dirty and didn't have toilet paper.
I'm an easy going gal, and not hard to please. But all in all this experience was a let down, mostly because of the weirdly mean treatment I got from the cashier. I get being busy! It was a holiday weekend, it happens. I get standing up for yourself if a customer is being difficult too, but I always go out of my way to be a polite guest in a restaurant and to get treated like trash over one simple request and a polite question was unpleasant and uncalled for. The "always served humble and kind" signs in multiple locations throughout the resturant made this experience feel incredibly ironic. So yeah, if it wasn't for the nasty cashier I would have overlooked the long wait, the bathroom situation, being charged $2+ for a tiny cup of honey sriracha sauce, the missing side, the couple of lackluster dishes and STILL probably left 4 or 5 stars, but this left a really bad taste in my mouth. Won't be back on our next trip to the Water Gap.