Lucas B.
Google
I placed a pizza order through Joe’s website using the Slice platform. The site indicated the order would be ready in 25 minutes. After waiting over an hour with no update, I called the shop directly. I was told that drivers had come to pick up my order, but the restaurant never received it.
When I asked why no one contacted me, I was told they do not receive customer contact information through that platform, so calling me was not possible. If that is true, that is at least understandable. However, the situation worsened when the employee explained that this is a known issue and that orders frequently do not work through Slice. I asked why the platform is still linked on their website if it doesn’t function properly, and I was told that corporate headquarters is aware of the issue and has chosen not to address it.
Throughout this entire interaction, there was no apology, no ownership of the problem, and no attempt to make it right. The only response offered was to ask if I wanted to place a new order over the phone. To make matters worse, my credit card was still charged for the original order, meaning I now have to dispute the charge myself.
Joe’s makes solid pizza, but at these prices, this level of customer service is unacceptable. Good food does not excuse poor communication, lack of accountability, or indifference toward customers. I would not recommend this place. There are plenty of other restaurants that value their customers’ time and money.
