John Bell & Croyden

Reason for my 1* rating is that when I attended this store's Pharmacy this evening, I had a question for the store's Pharmacist. I asked the cashier to speak to the Pharmacist. But after speaking to the Pharmacist, the cashier communicated back to me that the Pharmacist was 'too busy' dealing with other prescriptions. I said I wouldn't mind waiting until she was free. But still she refused to see me, even if I waited. First time in my life I've had a Pharmacist tell me they're 'too busy' to speak with their patient.

This pharmacy was great! I came twice while visiting London because they had such a great selection of european skin care! Certain popular items were out of stock but they had so many other options. I could’ve been there for hours looking around. There were some sales associates there who were very helpful and assisted with any questions I had and with recommendations. All in all, I would definitely come back again!

Have visited twice. Super impressed first time ~ clearly laid out areas in accordance with health. Fair pricing ~certainly not all top premium price which West End specialist stores have tendency to carry Undertook second visit, few short days later, specifically as John Bell & Croydon's Website showed a handful of items that I'd browsed first time around were marked down in price (some as low as 50% less). However on arrival in store it quickly became apparent that John Bell & Croydon's online prices differ from those on shelf in-store ~ prices in-store remained premium price, as seen during first visit. Member of store staff confirmed items in question had to be purchased online in order to effect the lower, discount price. Hence dropping a 2-stars in this review as I feel this should be made clearer before others, as myself, hightail it over to store in bid to purchase items at discounted prices as shown on John Bell & Croydon's website.

The store holds countless amazing memories for me. My father, an orthopaedic surgeon, would frequently visit for the best supplements and equipment, and now it has become my go-to destination for innovative products. The team is incredibly knowledgeable and warmly welcoming and each vist I am absolutely captivated. Today's visy was no exception. Thank you, Yoni & Meliza!

I had the pleasure of being assisted by Dee Sagoo during my visit to John Bell Croydon last week, and I can’t praise her enough. I went in looking for skincare and vitamins and Dee was absolutely lovely and polite from the start. She took the time to explain the different skincare brands and passed me on to another lovey lady in the vitamin section, I’m sorry but I can’t remember her name. It’s great to know that excellent customer service still exists. Thank you Dee and the team!

Beautiful store with excellent and extensive selection of brands.

Please do not visit John Bell and Croyden with your children. It was a second time my 7 years old daughter was innapropriately spoken to by a man in the store today. I immediately reported it to the floor managers Maria and Ajami. I was told that the man who adressed my daughter directly as we just entered the store saying "Hello Princess" whilst leaning towards her is not security but a brand representative. The brand he represents ("Truherb") then was swiftly removed to another place in the store. The man in question was not wearing any name tag but I was given his name, Hameesh, by the manager Ajami Ujer. Both managers were not aware of the 1st complaint of identical behavior by another man I made several months before to the John Bell and Croyden customer service email. They declined to look into the CCTV today and did not provide me with the Truherb management details. Their responce was that they would look at the CCTV on Monday. The same responce I received from the customer services after my 1st complaint, that they would address it internally, then I received no more communication from them. I assumed the problem was addressed, but our experience today proved otherwise. Such innapropriate behaviour towards a 7-year-old girl is intimidating, scaring and traumatising. My friend and my daughter later informed me that Hameesh was staring at them and circling them making them feel very uncomfortable and intimidated whilst they remained in the shop and were waiting in line for the till and I was talking to the managers. I then returned to the store and explained it to both managers in details. They confirmed they would check CCTV on Monday. John Bell and Croyden was always one of our favourite places to go, but unfortunately we will not be visiting the store anymore.

Amazing pharmacy one of the best in London so far, they have products you can’t find anywhere else, amazing brands, great layout. However the staff it’s genuinely horrible. Every time I shop there they are rude, unpleasant and arrogant. Not one only, all of them. And they are just ruining the nice shopping experience you suppose to have in this premium place. Shame as this pharmacy it’s such a gem. Edit: I would like to comment the significant improvement in customer service during my recent visits. The staff was very friendly and genuinely helpful, making the experience much more pleasant. I truly appreciate the positive change.

Poor poor customers service skills no manners or etiquette from shop floor assistants to management. In an area busy and amongst professionals this place is a significant lack of class. Extremely disappointing and is definitely not recommended from health professionals within the local area.

This pharmacy is like walking into a dream world of medications, perfumes, products products products. My favourite. Quite refreshing to go somewhere different to boots ! It's kind of like Harrods but in pharmacy world. I bought my regular essentials (toothpaste etc) but all the other stuff is amazing too. Recommended this to nyone.

This place is so much more fun than Boots! I had never heard of this pharmacy before, but the other night, I was walking along Wigmore Street and in need of ear plugs and found this place. If you are used to the ever so cheap feel of say, Superdrug, you should come here. It feels so high end, if that is possible for a pharmacy. While it does everything that you will find in a Boots it has so much else going for it. First, it has classical music piped in while you shop. There is a full range of health products, such as aromatherapy, and vitamins, as well as fitness products that I only ever see on shopping channels. Towards the back of the shop were all the mobility products and surgical aides. I don't normally loiter in pharmacies but I could have spent hours here. I got my earplugs by the way.

It's worth visiting every now and then to find new interesting products. Prices can be a bit high but it's kind of expected given the location.

This used to be a pharmacy where you stepped back in time. Glorious swansdown powder puffs in pastel shades from Paris. Nail buffing powder, cosmetics,creams, potions and badger hair toothbrushes. Now all has changed. The powder puffs are banished in favour of anti ageing gunk. The cosmetics are no longer there and a large area of the shop is devoted to hideous sports clothes. Fortunately we obtained the badger hair toothbrushes and left without spending any more money. Miserable experience, somewhat typical of the Oxford Street area.

The shop itself is very good, but the customer service is terrible. You often have to wait 10 minutes to get served at the till, when there are other members of staff doing nothing. I decided to use the mail order service instead. Two and a half weeks later I'm still waiting for items that were 'in stock'. I've called and nobody answers the phone, ever. I've tweeted and had a reply three days afterwards, however unhelpful. You also can't get a reply via email unless you wait a couple of days. Anyway, my parcel was delivered to the wrong address twice and they don't give you tracking either. After all this, I'm still waiting, and am none the wiser what is happening with my order.

Beautiful space and filled with staff that are ready to help in any way they can. Aside from prescriptions, they stock some amazing skincare ranges! Bioderma, La Roche Pousay, and Skinceudicals! Anything purchased here is stylish and of top quality. John Bell and Croyden might be a simple pharmacy but they do pharmacy better than anyone else!

Perhaps the nicest pharmacy in London, if not the world. I agree with the other Yelpers, John Bell & Croyden seems to be too posh, too sophisticated, too decadent to be real. What kind of pharmacy has plush carpeting and wood panelling and classical music piped in? Yes, John Bell & Croyden is the kind of place that makes you feel like you need to wear a suit to buy a tube of toothpaste. Nevertheless even in my shabby attire of jeans and a simple t-shirt, I found the service to be quite friendly and helpful and I found quite a few products that I couldn't find at Boots. Indeed, there is a wide range of personal grooming appliances (electric toothbrushes etc), a whole section of just plasters, and a few endless isles of grooming products from around the world. The best news...I didn't notice the prices to be much (if) higher than any of the high street chemist chains. Who subsidises the plush carpeting will remain forever a mystery. Yes, 5 stars for a pharmacy seems rather absurd, but if you get a chance to visit you'd easily agree this is the most luxurious pharmacy in London.

I love this shop! It sells loads of high end toiletries and has a large section of disability aids and equipment, and a disturbing array of surgical instruments, (a must for the serial killer wannabe!) But the standout reason I love this shop is the game play; Spot the celebs in disguise! I have seen sooo many.

I love this store, you can buy anything from lip salve to surgical equipment, wheelchairs. Has a pharmacy so you can collect your prescriptions. Stocks lots of cosmetics, brands (Clarins, Crabtree and Evelyn), and rather bizarrely my dogs anti-flea treatment! You can pick up some unusual gifts here.

I love this store every time I visit London,I always go for shopping at John Bell and Croyden near St. Christopher's place and Oxford street market.Excellent service and low prices when compare prices with Athens and Greece . Always, I use UK e-shops for shopping when I am not staying in London even for two days on business trip. Antonios Michalopoulos Athens- Greece

extremely rude staff i tried to check the store out on a Sunday. the security woman at the door was extremely rude and told me " i need to close the door, leave". when i politely asked her name and why she is shouting and being rude she replied "i dont care" avoid this place like you would avoid the plague

I sprained my wrist and was looking all over London for a wrist splint and was having trouble finding a size small wrist splint -- John Bell & Croydon had 4 types of wrist splints and every sort of physiotherapy equipment you could need. The store is pleasant and has a variety of beauty, health and exercise equipment and many items were offered at relatively reasonable prices!

The best chemist in London without a doubt. An aladins cave of all sorts of bits and pieces.

All of a sudden I've become allergic to deodorants and have to wear a talcum free mentholated powder under my arms that was prescribed by a dermatologist. Since I was running out of this powder deodorant and was in London, for a couple of days, I decided to take the almost empty container to John Bell to see if they could concoct something similar in a short time. To my surprise, the lady at the counter looked at the formula (in Portuguese) on the label, walked across the vast room and came back with a huge pot of the exact medicated body powder that cost 1/3 of what I used to pay for. Please, don't ever mess around with your establishment to make it look cynical. It is an Oasis for people that need something uncommon at stunning low price.

This is a brilliant chemists, the Queens chemists no doubt. Along with the usual chemist products, there is a large section of colognes that cannot be easily found elsewhere, a large department specialising in disability-orientated products for every problem, and a large alternative medicine section. The entire shop is wheelchair-friendly, and has very friendly staff, who know more than your average chemists.

Please avoid this Pharmacy I went into see the Hair Trichologist Vanessa Bailey her attitude and behaviour was rude and arrogant. Vanessa Bailey had no interest my hair problem and I would advise everyone to avoid the hair clinic at all costs. I even heard her swearing just before I arrived into the clinic..!!

This is a really nice place. I went there for some supplements and they are helpful with excellent with customer service. The decor is also quite unique. It's not like a conventional boots its more boutique. It is a big pharmacy and you can spend quite some time in their- I did and so I truly enjoyed my time. Purchased vitamins and was happy overall.