Jen S.
Yelp
Don't bother.
I have been here 6 times now. I love the location! I want to LOVE this place so badly but they make it super hard.
Monday night, not crowded.
Reservation for 8 people. Seated at a table for 6, with one chair added making it 7. I was early to be sure all was ready, so went back to the hostess and explained we were 8ppl. She looked at the table and asked what the problem was? I said there are 7 seats.
Hostess: What would you like me to do?
Me: I would like a seat for each guest.
Hostess: Oh you want another place setting?
Me: Yes, and a seat.
I should have left then. 22 empty seats next to us, plenty of outdoor seating, and they had us crammed into a corner...expecting 8 adults to sit at a 6 top, with an added chair.
Tell me you don't give a darn about our experience before it even begins.
So she shoved an extra place setting on, and walks off.
Me: And a chair, please.
Hostess: That side is a booth, they can squish in.
WTAF.
I was 15 min early so I decided to order a drink. 5:45. At 6:06 I went to the bar and asked if the pink drink that had been sitting there for 10 minutes might be mine. The bartender said she was looking for lychees and when they located more she would bring it to me. We now call this the 30 minute cocktail.
So everyone arrives and one of my guests is literally sitting with the corner of the table shoved in her tummy and no where to put a plate. I don't know these people very well and am so embarrassed. She says it's fine and I'm like it's absolutely not fine to not have an actual seat at the table.
So up I go again and a large gentleman in a Hawaiian shirt who I assumed was the manager intercepts me and asks if all is ok?
Me: I would like a seat for all 8 of us.
Him: I don't understand.
Me: see the woman sitting between tables removed from the group? We would like her to be included at the table.
Him: let me get the hostess.
Me: The hostess feels this is acceptable.
Him: Well it's her job and decision.
I just stood there incredulous.
Hostess: what seems to be the issue...NOW?
So at this point I am sure I am being filmed for a comedy skit. I giggle, look around...she starts to walk away.
Me: Wait, seriously...the woman without a seat...sitting between the two tables, can we get her a seat with us.
Hostess: How would you like me to do this? Are you asking to combine these two tables?
Me: No we don't need 18 seats for 8 ppl.
Hostess: So not sure what you want?
So our party asks if we may move the table off the wall and add a chair?
Hostess: Sure. Walks away.
I took the seat squished in at the wall with a metal wheel in my head the whole evening. Every time the waiter interacted with me he looked at my hair in the wheel and just tried to act like it was normal. He kept losing focus, and I felt like saying...You can say what we are all thinking...WTAF!!!
It makes me sad that there is so little critical thinking left in the world. I was a hostess and at 22 years old I could count to 8, and I could also see when guests were unhappy, uncomfortable or needed adjusting. They didn't even have to ask...our job was to get them seated and content before we turned them over to the waiters.
But to pull this kind of BS when it's not crowded and I even took the time in the notes to ask for a round or oval table so we could all interact...like why ask guests about their needs if you don't care?
"Welcome! We don't have round tables but we have a lovely table for 8 here, we hope this works for you?"
Instead a table for 6 in the corner. SMH.
Maybe the big guy in the Hawaiian shirt who asked me if everything was okay wasn't the manager because he just sat at the bar eating and texting for two hours, periodically answering questions. Maybe he is like the character Norm from cheers?
The food has been excellent, which is why we go back. But last night it was not. The appetizer came and looked like someone ate half on the way to the table...see photos. And every single order had an issue. Like burger no tomatoes, had three tomatoes. Soup was cold...that kind of thing. We sent nothing back and didn't complain at all. Made the best of our company and rejoiced we were permitted to all sit at the same damn table, even tho we were squished and uncomfortable.
(Noticed another review mentioned not being able to sit in the cozy side...I gave up on that long ago, only for locals with a bat line I guess ;-) If you walk in they tell you it's for reservations. If you have a reservation they just tell you no.)