Timothy F.
Yelp
Yikes! Stay away!
My experience -- Ordered garlic online on a Saturday night, website allowed it. Evidently Johnny's inventory was wrong, because they couldn't fill the order. So far, annoying and inept, but not that big a deal. This was my first ever business with them.
As it turned out, Johnny's pre-authorized my debit card Saturday, which places a hold on the funds at that time. Let's be clear on that -- without knowing they can fill the order, they pre-authorize my card. 2 days later -- Monday -- they get back to me: can't actually fill my order. I think, okay, I'll order somewhere else. Boy, was I wrong!
Now it's the following Thursday and not only do I not have my order, I can't get at my cash to reorder either -- the amount of the original order is still on hold because Johnny's did the pre-authorization. I go to my bank -- small-town bank -- and talk it over with them. They say it's hard to tell what the issue is, but it isn't on their end and probably has to do with the way Johnny's runs their credit transactions. Johnny's could still put the transaction through.
So I call Johnny's, 5 days after the transaction. They're very polite and do exactly nothing. Worse, they ask me who the primary account holder is (it's my wife) -- information they already know, because its in the billing info. They tell me it's all between my wife -- not me -- and the bank!
Never again.