Gordon Y.
Yelp
EDIT: Changed review from 2 to 1 star. Service score downgraded from 6 to 1. Overall score from 4 to 1. Owner's first response to my review clearly shows a lack of humility or sense of responsibility. Just own it. Why the sarcasm? You made those breakfast plates. Pictures were taken at your restaurant. Maybe it was a bad day, I can accept that. But how you responded shows that you do not respect what your customers think. Your Yelp business description mentions that you pride yourself on customer satisfaction. Well, customer service does not end with the meal. This customer was not satisfied. Please think about that. I know your restaurant is popular and don't care about a single poor review. Regardless, I gave your place two opportunities to impress me and it didn't. Therefore, it's my right to share what I experienced with others.
Cuisine: 3
Service: 1
Decor: 6
Value: 4
Overall: 1
I am unsure what I'm missing, or maybe this place changed over the years, but it's not very good. All the positive reviews I see are so confusing because my two experiences here have been subpar.
On my most recent visit, two of us shared a Sausage Egg & Cheese (double egg, sausage links, and cheese) and a Mushroom Omelette. Well, if a picture says a thousand words, then just look at my pictures.
That sad excuse for a Sausage Egg & Cheese may have been served on the softest roll I ever had, but where's the filling? Are they using the smallest sausage links and eggs they can find? I certainly think yes.
Now look at that Mushroom Omelette (3 eggs). Clearly they didn't take the care to beat the eggs properly, hence you can see the uneven color of the omelette. Once again, what size eggs are they using? Must by extra small. Anyway, bland and flavorless. You can also see that the home fries that came with the plate had no crispiness at all.
After a mediocre first visit, followed by this super underwhelming second visit two years later, I will not be back again. Whatever people love about this place is unlikely the prices either since they are not exactly cheap, especially when portions are so small. Oh well, it may be just me. But then again, look at the pictures and you decide.