Pomme L.
Yelp
I came here for the new KBBQ collab today and I asked the employee, Mayete, if they could put the sauce on the side instead of mixing it in because I don't want the chicken to get soggy once I get home. She told me that I can't buy the sauce by itself, which isn't what I'd asked. I tried explaining it to her again and she became defensive and passive-aggressive as she continuously repeated. "No, so sorry, no, so sorry, no so sorry." That got me very annoyed. I decided to order the KBBQ 6 pieces bucket and the KBBQ sandwich and ate there instead. The foods are certainly much better eating it there right away, the crunch was still there, which is one of the top reasons why I and many people like Jollibee. Without the crunch it just isn't worth it. On the upside for the service, when I got my foods, the employee that gave it to me, Anthony, was great in asking me if I need plates, utensils, and ketchup or hot sauce. He even gave me extra napkins because of how saucy the chicken is. I think Mayete is a manager or at least a shift manager, I've seen her ordered the other employees around before, she can really learn better customer service skills from the other employees. The interaction with Anthony and the foods is definitely 5 stars, but the interaction with Mayete dragged the rating down to 3 stars. It would have been lower if it wasn't saved by Anthony.