Vitalik B.
Yelp
I like their food, but they get a lot of details wrong.
They updated their app, which logged me out, and when I finally got my login I couldn't get it to accept my payment method. Plus the app showed different food than the real menu (e.g. we get a biscuit with our meal deal, which didn't show in the app). So we went to the counter to order. At least I was able to show them a QR code in my app to get my free birthday pie.
One change since last time we were here: they no longer have buzzers. They ask for a name and call it when your order is ready. Buzzers are probably better, as you could miss them calling your name.
The service was improved from previously: the two people we interacted with looked me in the eye and were helpful. We still had to ask for honey for our biscuit, however.
They did screw up those biscuits: they no longer have butter for them. Breaking the warm biscuit apart and melting butter on it, then putting honey on it later, makes it taste wonderful. It's just not the same without the butter.
The soda situation was a mess. Particles appeared in our Mountain Dew, and water poured out the side of the dispenser. We ended up getting a Sprit-type soda instead... and that tasted plasticy! When my wife reported the Mountain Dew problem, the girl offered to get us a soda from behind the counter, but we stuck with the other one we'd already poured; we should have taken her up on it.
The food was good as usual. I tried an Angus burger this time; it was pleasant, but probably not as good as my usual fast food burger, so I won't have it here again. We like the peach mango pie, chicken with rice and gravy, and spaghetti, in about that order.
The women's bathroom wasn't flooded this time, but they're still not good bathrooms: e.g. the faucet in both bathrooms splashes, and see my previous complaints.
A two-piece chicken meal deal ($13), Angus burger ($6.49), and side of spaghetti ($4.89) came to $26.21, probably the most we've ever spent here. I was stuffed, eating almost all the burger and some of the rest. My wife would have preferred more chicken. In the past, just the meal deal and spaghetti side has been enough for us.
I'll be back again occasionally for their good food, but they just get too many details wrong. I prefer my regular Culver's, where everything is always above average.