Jollibee
Chicken restaurant · Sacramento ·

Jollibee

Chicken restaurant · Sacramento ·

Famed fried chicken, spaghetti, burgers, and mango pie

fried chicken
spicy chicken
gravy
peach mango pie
long wait times
chickenjoy
filipino spaghetti
adobo rice
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null
Jollibee by null

Information

6021 Mack Rd, Sacramento, CA 95823 Get directions

$10–20

Order delivery
See Menu
Usually a wait
Restroom
Accepts reservations
Popular for lunch
Popular for dinner

Information

Static Map

6021 Mack Rd, Sacramento, CA 95823 Get directions

+1 916 399 6023
locations.jollibeefoods.com
@jollibeeus
𝕏
@jollibeeusa

$10–20 · Menu

Features

•Usually a wait
•Restroom
•Accepts reservations
•Popular for lunch
•Popular for dinner
•Trendy
•Family friendly
•Good for groups

Last updated

Jan 23, 2026

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How Las Vegas restaurants in the southwest neighborhood are handling the most devastating week in dining history | Eater Vegas

"I saw Jollibee keep its drive-thru running—selling Filipino fried chicken and spaghetti—and gain traction from customers at the neighboring Smith’s grocery store." - Louiie Victa

https://vegas.eater.com/2020/3/23/21190558/las-vegas-southwest-restaurants-takeout-delivery-response-to-coronavirus-covid-19
Jollibee

Bill

Google
Out first time at Jollibee. The drive-through was long, Chick-Fil-A or In-N-Out long. The lobby were crazy packed. It took 15 minutes to get to the counter and order. The 3 staff members I spoke to were super friendly. The chicken was tasty. The fries and the potatoes were good. I was a bit surprised by the vat of gravy that came with the potatoes. The burger was fantastic.

Tina S.

Google
Waited over 50 minutes for my 12-piece spicy chicken bucket, only to find 10 pieces when I got home. I was furious and absolutely disappointed. This was my first time at this location. There was no line to order, yet over 20 people were waiting for their food. I figured it wouldn’t take long for a single bucket, but I was wrong. If an order’s going to take nearly an hour, staff should warn customers upfront. There were plenty of workers in the kitchen, but service was painfully slow. I watched the whole time (no phone service to distract me), and the team seemed disorganized and not in any hurry. When I finally got my order, it didn’t include napkins or utensils either. I’d be more understanding if there was a legitimate reason for the slow service, but after reading many other reviews, it seems this is common issue for this location. They should be investigated.. After waiting that long and getting shorted two pieces, I’m incredibly frustrated. I paid for 12 pieces, not 10. This was such a letdown — I won’t be returning.

Curtis A

Google
I was told about the chicken dipping in gravy and the spaghetti was amazing so I had to try it out. Chicken is decent but it did have a better taste with a dipping in the gravy. The gravy is nothing special just a standard gravy you make at home but it did throw a twist into it. The spaghetti tasted interesting, I kind of loved it. The restaurant was rather busy so perhaps that's why the customer care was lacking but overall experience was not bad. A lot better than a lot of the fast food restaurants I have been to that's been around for many years. I can't wait for them to open up the location on Elk Grove boulevard in California.

Dawana M.

Google
Gurl Chile, Chile girl. When I tell you this joint is fire. Look out because the whole forest about to burn down. How good this chicken is, was and will be. I was like what in the grandma hands is going on in that kitchen. Run and get you 2 buckets. The line is down the block both inside and out but they are more then worth the wait. Go now.🤏🏿🤏🏿🤏🏿

MOE J.

Google
Easy to find, parking spaces available for drive through over flow, simple menu Fairly priced Spicy chicken was not spicy at all. I believe they gave me the wrong order. The single French fries order was larger than expected. House sauce and gravy are fair at best. I was expecting a little better chicken.

Eric M.

Google
Came to Jollibee and it was packed! Lots of people enjoying good fried food. Fantastic fried chicken and gravy. The sides were excellent. The adobo rice was good and the drinks were good too. The kids like the burger and chicken strips- and the original jollibee chicken was good. To be fair- I think Popeye chicken is still my fav- but this chicken with the house gravy really challenges that. Seating is a bit limited during rush hours- but it's worth the wait.

Sequence S.

Google
This use to be my favorite chicken spot but it was getting a little expensive so I cut back on how many times I get to enjoy it, but today made me beyond mad. I live rural and far from this location and I usually don't have to check my order because they get it right. Why did I get home to the smallest chicken thighs I ever seen. The drumsticks are larger than the thighs. With further investigation, they are cutting the thighs in half and selling as a whole piece of chicken. You have lost a loyal customer.

Scott K.

Google
Chicken sandwich was good, had an excessive amount of mayonnaise on it and that's coming from someone who loves mayonnaise. The adobo rice wasn't my favorite but the mango pie was pretty amazing. Will be back to try their fried chicken pieces.
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Kitty C.

Yelp
Always fresh and tasty. Could be long wait if you visit at rush hours. Price is great ! Service is friendly Love it!
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Tim T.

Yelp
For my birthday, I wanted to get Jollibee, as I had been craving it since moving to the area. I went in and ordered a 12 piece bucket, feeling a bit hungry after a hike. Although the line to order was not long, it took almost an hour for us to receive our food. Not only did I have to wait nearly an hour, but they didn't even give me my full 12 pieces! We only received 10. There were many customers waiting for their food ahead of me as well. The part that made this situation worse was that the employees behind the counter did not show any signs of urgency to get the food orders out quickly. The staff did more talking/conversing with each other more than actually preparing food orders. The entire restaurant was packed with customers sitting, standing, all waiting impatiently. I've been to other Jollibee locations in the Bay Area, with higher traffic flow coming through the restaurant, and yet the most I would wait would be 15 minutes. I do not recommend this location to anyone. What should have been a fun moment to grab some birthday dinner, turned into a disastrous experience that made me leaving bitter and disgruntled.
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Tina T.

Yelp
Waited over 50 minutes for my 12-piece spicy chicken bucket, only to find 10 pieces when I got home. I was furious and absolutely disappointed. This was my first time at this location. There was no line to order, yet over 20 people were waiting for their food. I figured it wouldn't take long for a single bucket, but I was wrong. If an order is going to take nearly an hour, staff should warn customers upfront. There were plenty of workers in the kitchen, but service was painfully slow. I watched the whole time (no cell service to doom scroll and kill time), and the team seemed disorganized and not in any hurry. When I finally got my order, it didn't include napkins or utensils either. I'd be more understanding if there was a legit reason for the slow service, but after reading many other reviews, it seems this is common issue for this location. This place should be investigated.. After waiting that long and getting shorted two pieces, I'm incredibly frustrated. This was such a letdown.. I won't be returning...
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Emmanuel M.

Yelp
The best fried chicken on Earth! The service is quick order at the counter just like any other chicken restaurant. The ambience is fast food dinning area. But the main event is the chicken, you can't go wrong with the spicy or any type really! A+++ hands down the best chicken you will ever taste with the gravy!
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La Selle H.

Yelp
Reminds me of home. Our all time favorite! Very busy on this location, you're lucky if the chicken joy is ready or else you will end up waiting 30+ mins for it especially on the weekends and around meal time. We love the spicy chicken joy the most and peach mango pies, which they were out that time. The Ube pie is ok. Their bathroom is clean and smells nice. It's well maintained.
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Ariane M.

Yelp
I love Jollibee, I mean who doesn't? The food is great but the service at this location is awful. Super long wait times, chaotic, bad attitudes, and always out of spicy chicken joy. I get that this has been the only Jollibee in the Sacramento area for quite some time, so long wait times are to be expected. My family and I opted for the original chicken joy (because spicy was not available), the katseye kbbq special, palabok, spaghetti, and peach mango pies. Everything tasted great as usual, just wouldn't wait that long again for it. Cannot wait for the new locations to open in EG & Stockton.
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Lena T.

Yelp
Ordered online for pickup and the food was not ready when it said it would be. Food itself was okay. Chicken was crispy. The spicy is really spicy. Hamburger steak was surprisingly really good a lot more appetizing than it looks. The mashed potatoes at this location didn't taste as buttery or good as the first time I went. And it needs more gravy they are kind of skimpy with it. Fries were on the soggy side and not really crispy or crunchy. The pie was really good had a good crisp and flakeiness to it. Overall a decent spot for chicken but definitely on the pricier side.
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Terryann T.

Yelp
Chaos. The only word to describe my experience at Jollibee. I was in south Sac yesterday and we were hitting all the Asian markets. Decided to go to Seafood City and then Jollibee before we head home. I am a huge fan of ordering ahead and picking up so as my mom went into Seafood City, I placed my order, even with preorder it was a long wait time, order placed 6:15 for pickup at 6:49. When I finally got the email that my food was ready, I went to get in the drive thru and the line was insane. So I thought it'd be easier to park and go in. Wrong. Finally found a spot in the lot and went in to just a room full of people. On the left was the winding line to order food and then on the right, was a pickup board with numbers for the store orders. People were just standing there in front of the pick up area. My food took another 20 minutes to get to me after being put together. The workers were great and polite, but the need to fix their system. I don't see any other places that get this way when they're busy. The food took a back burner to this bad experience and I probably won't be coming back here.
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Carol P.

Yelp
Since this is the only Jollibee around the Sacramento region (for now), expect that there will always be a line, a wait, a crowd, and some really tasty food waiting for you at the end. I say it's worth it. I love a good, crunchy fried chicken that's not oily or salty. The 'bee does it right every time. Comes regular or spicy, and the spicy is spicy, y'all! I always upgrade my side to the adobo rice. It's so good! If you're a purist, you can go with the steamed white rice, fries, or mashed potatoes and gravy. Make sure you get a large side of gravy! It's amazing on the chicken, rice, fries, or mashed potatoes. Trust me on that. I'm not a fan of the "Filipino-style" sweet spaghetti, but I would definitely try the pancit palabok. I've also never had the burger steak (hamburger patty), so that's on the to try list also. But that "chickenjoy" and gravy...OMG! Service is slow and always seems chaotic. I skip the drive thru and just go inside. Pro tip: order online an hour before you want it and hopefully when you go pick it up, you'll only be waiting a few minutes. LOL That's how it is! Doesn't matter what the time of pick up is that your confirmation says. Just expect to wait. Staff are nice but you need to be assertive (not rude!) to get someone's attention in that pick up line. My food was still warm and crunchy when I got home. Oh, and don't forget the mango peach pie. Game changer.
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Tone L.

Yelp
Not bad sauce on the burger is tasty I would get it again if I am craving a burger and do not want McDonald or whatever is around...
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Shobha S.

Yelp
Busy place. Parking is in their lot but can get full. Have a restroom. Service is slowish i'd say. Indoor dining is available and popular considering its busy. The food deals they have are great. I had the spicy chicken sandwich and it was good. Crunchy, spicy and it just hit the spot with the lemonade. They do have homeless folks going in and out of the store but they dont bother anyone. Staff does take their time but the food is good.
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Monica C.

Yelp
I love how this was the first ever jollibee to open up in the area , I remember as a kid, you'd only be able to get some Jollibee in the Philippines . There's a reason this place is always packed and you the wait time is unpredictable. It's the chicken. Get the chicken. Their spicy is my favorite, but I pass on the sides. They're pretty mid. I heard their new Angus burgers are also good, but I still say get the chicken. The chicken is always crispy and juicy. You can't go wrong. The reason for 3 stars is because it's always packed and they usually make you park and bring your food out to you in 15-20 minutes after ordering through the drive thru. Im glad they're opening up another location in Elk Grove. Get the chicken!
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Terri S.

Yelp
Tried their Katseye meal collab and it was pretty good! The chicken had a spicy kick and it was super crispy. Service is quick and straightforward. The sandwich is alright, but I didn't realize there was cilantro in the sandwich, and I'm not a fan of cilantro. Their regular meals are also really good, I love their gravy with the fried chicken.
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Nav C.

Yelp
I remembered half way that I needed to take a picture, I already ate the chicken. This was my first time having a Jollibee meal and I was super excited. Filipino spaghetti is my favorite. It tastes so sweet and it has meat in it as well. In this specific meal it also came with chicken and gravy which was very tasty. The place was super packed and the drive thru line was down the street. Service is nice, just took some time because this place is very popular. Inside is very clean. They are opening up a new location in Stockton near raising canes, looking forward to going there.
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Jay-ar M.

Yelp
The worse of all jollibee if it's not 25 minute wait it's 45 minutes to an hr , that crazy even when it's not busy still a 20-25 minute wait time . This place needs Work and help .
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KC C.

Yelp
You're craving crispy fried chicken....go to Jollibee. I like their fried chicken spicy flavor with the mango drink. I like the spaghetti but sometimes I feel like it's a tad sweet. I understand that's the typical flavor for it just thought I'd mention it if it's your first time trying it. I always do the drive thru and at times the line is long. Nonetheless I got my chicken!
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Pu B.

Yelp
I am very irritated i ordered 2 10 piece buckets with 3 sides and 2 family spaghettis And the kid Kurt in the front did not put spicy down so i have 20 pieces of regular chicken and to make matters worst i asked for 2 adobo rice for sides and one mash potatoes for both orders. I received white rice. I am beyond furious as i checked my order when i got home. Jollibee needs to make this right!
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Ella R.

Yelp
If you saw Viral videos about their chicken then it's no cap that it does really tastes good! Crispy skin, tender meat and don't forget about the gravy. Downside, service is lacking, dining area is almost always full and tables are left u wiped. After finding a table, I had to hunt for some wipes to clean it with. They have LOTS of staff behind the counter to fulfill orders but the wait is still long and not enough on the floor to maintain cleanliness.
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Vince L.

Yelp
Excellent fried chicken. We got the regular and the spicy! The spicy was burning my mouth after I ate it but so good, specially when you dip it in the gravy!
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Liberty G.

Yelp
I am ashamed to admit it's been about five years since I last consumed Jollibee. Then Belinda C reminded me that their pies are still fried! Which then made me remember how fire the chicken skin + adobo rice + gravy combo was. Their pancit palabok was ok too. But the stars of the show were the peach mango pie, pineapple quencher and fried chicken (spicy and original!) Drive through wasn't too busy, workers were nice and my order came out without mistakes. I wish they would open a Jollibee in Roseville by Kaiser, they'd cash in big.
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Akiliano T.

Yelp
Good is great but service is the app is garage too. What's the point in ordering for a schedule pick up time!? I said 3:45 pick up your app texts me says it's ready to pull up in drive thru then you tell me at the window it's not ready. But the car in front of me just ordered with you. The lady gets her order me we both spent around $60 on food. After 15 mins of waiting I walk in told the girl my order and she continues to bag another order as I'm right here! If you don't like to work there leave!
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Cel S.

Yelp
Went for lunch on Thursday, thank goodness it wasn't so busy as usual , food was amazing as always . The Korean bbq is just a little too sweet but we just got a sandwich to try. Palabok was really good . Adobe rice also bomb. I think they need a bigger building because it gets packed and we are all squished together lol
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Jim P.

Yelp
I've been to many Jolibees before, and they've all managed to set a certain standard, except this one. The Sacramento location greatly falters in its overall location, ticket times, and quality of food. Parking is just horrendous. The restaurant always has perpetual cars circling around the restaurant like starved sharks hunting for a parking spot. When you've finally found a parking spot after circling around for 20+ minutes, don't be surprised when another shark more vicious swoops in and steals your spot. It's rude, but to a certain degree, understandable. We're all hangry and pissed searching for parking. Best tip is to park further away and avoid the frenzy. Inside or online ordering, things don't get better. Other comments mentioning the absurdly slow ticket times are spot-on. They operate in Asian time (fashionably late). If they say 10 minutes, expect at least 45. If they say 30 minutes, you might as well nap for over an hour. I ordered online 30 minutes in advance for a social gathering, yet still waited for over an hour and a half for food that was just mediocre. In addition, there was barely enough standing space, let alone breathing space to stay in there longer than a few minutes. If you don't mind hangry people heaving down your neck sweaty for chicken, feel free to wait inside. It was intolerable, so I waited in the car where I was able to monitor the parking fiasco. During this time, I still periodically went back inside to ask for an update on my order, but it was chaos. The food I received was not up to Jolibee standard. I'm not sure how it's possible to receive lukewarm food after waiting for over an hour and thirty minutes. The pineapple juice was watered down from melted ice. Who knows if they already had my order ready, but was too disorganized and careless to give it to me or if the quality of their food was genuinely just bad. Either way, the pineapple juice ended up tasting sad, and the chicken was downright dry. No amount of gravy can save those pieces. Apologize to the farmers. After this experience, I was not a jolly man. This Jolibee certainly didn't live up to its name.
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Andrew D.

Yelp
This location is always packed, I usually place an online order whenever I'm on the way to this spot. Even though the notification to let me know the food is ready, it's never ready. I do recommend checking your bag before leaving because there have been times when things are missing. The drive from me is over 30 mins so it's frustrating when items are forgotten. I will say that the chicken is always fresh and delicious. Must get the mango pie, and adobo rice! And extra gravy!
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Sky A.

Yelp
Food is very good ... and the store is clean..and the crews are nice esp Karmie & Meliza..they have this "smiling face" ..
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Lisa K.

Yelp
I was so excited to try this place , Tik Tok food reviewers have been really hyping this place up! Let me first start by saying they have some of the best fried chicken I've had from a fast food restaurant.. hands down! Crunchy batter on the outside , juicy meat on the inside! However I wanted the spicy chicken and they were out smh .. and the wait time was 25 minutes.. no way , I just ordered the original recipe! They said they had hot sauce and actually it was Tabasco sauce.. not the same at all! Next time it's the spicy chicken or nothing! The ordering process was very disorganized, the lobby was filled beyond capacity and people were everywhere! The staff taking orders in the line didn't go in order , skipping us for people that came in after us .. oh boy ! Anyway I enjoyed the mash potatoes with extra dipping gravy and my mango peach pie! I I think management needs to adjust to the crowds and make sure they have enough items ready ! I visited @ 2pm so there is no reason they should have been out of anything or making customers wait 25 minutes for any item ! There is reason they call it Fast Food !
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Joey Y.

Yelp
Family wanted some. So I came by. I highly highly HIGHLY recommend ordering online. I parked. Ordered online then went in. Although I received the text saying your order was ready. I still waited a good 5-10min. The food was good. Spicy chicken was delicious. The sandwich was no. That bread is super dense. The spaghetti tasted old and soggy. Like it was made hours ago. Gravy was good. Definitely service needs to be worked on. The amount of people who are sitting and waiting forever for their orders. Not to mention how filthy this parking lot is.
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Douglas Y.

Yelp
I was craving something different and Jollibee was pretty close to 24 Hour Fitness so I decided to check em out. I tried the Bucket B 6pc fried chicken family spaghetti and 3 mango peach pies. Also ordered the 3 pc hamburger steak meal. The spicy fried chicken is delicious with some actual kick unlike Popeyes so called spicy chicken. The batter was light and crispy. Compared to spicy the regular fried chicken was sort of bland. The Filipino spaghetti was sweet cheesy and full of hot dogs. The hamburger steak is really just a hamburger patty with mushroom gravy but it went well with rice. The crispy pies were a sweet and crunchy dessert. The employees were nice and the establishment was clean. I am thinking I will be back for that spicy fried chicken and to try the Palabok Filipino noodle dish.
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Carla C.

Yelp
First visit to Jollibee. Went to the drive thru around 430pm on a weekday. Only 1 car in front of me. Ordered 2 piece spicy combo with a side of spaghetti. The spicy chicken was good, fried through and not overcooked. The spaghetti reminded me of flavors from childhood somehow - comfort food. Spaghetti Calorie count, 610 cal, over 1200 total for one meal, with 76 carbs, 18 sugar. Peach pie, 270 cal, 40 carbs, 11 sugar. That's a once a year meal treat.
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Lai Z.

Yelp
The location is good compared to the one in Vallejo. The employees are a lot friendlier each time we visit. They are consistent being fast and efficient. We always look forward to this place since we can only come here a couple times in a year. The food tasted fresh and always warm. It's cleaner too and brighter inside the store. Seems well managed.
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Rachael E.

Yelp
Best fried chicken!! Those sides were really good too and I loved the gravy. I loved the spicy fried chicken and it kept its crispyness hours later. The location was not the best and it was packed so I hope more locations can be opened.
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Megan G.

Yelp
I love jolibee but as someone who's been to a few different locations, this one is a bit chaotic. We've had our ordered messed up here before specifically and we've learned to make sure to check our order before driving off. We've also noticed that their estimated wait time for food items is usually way off as well (like 20 minutes which I would consider significant). I haven't been inside of this one yet. I do seem to only pick times when they are quite busy too. The line will wrap all the way around to the planet fitness nearby. 3 stars because their chicken is still just as awesome as any other jolibee. This location is just a lot.
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Eboni Y.

Yelp
The chicken was yummy. The Mango Peach pie was, wow I could have like 4 more of those pies. But the chicken is phenomenal. It's like seasoned so well!! The chicken is definitelythe star of the show...lol it not dry AT ALL and it is so moist, it's so good and the service was fast and friendly! And the establishment was clean both outside as your walking up and inside as I waited for my food to be done. Will definitely be back! Recommended dishes Peach Mango Pie, Chickenjoy with 2 Sides, Chickenjoy Bucket, spaghetti ,french fries, Mashed Potatoes,
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Eve B.

Yelp
First time here. Was excited to try their chicken. Staff was very patient and friendly. Place was very busy and clean. Now let me start with the good stuff. Drinks. They were very good. I just don't like the 1 size. I would like a bigger size they were that good. I got the lilikoi ice tea and it was refreshing. The mango peach pie too was yummy. Now on to the chicken. Love the size and was cooked well. But was missing something on the seasoning. Sorry was bland for me . The adobo rice was ok... but needed a little more flavor.. over all would go for the drinks
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Arianne G.

Yelp
I personally think that this did not taste like it does from home. Their chicken at least. But I still enjoy a good Filipino Spaghetti & their palabok! The fries never disappoints too. The service is not bad, they did not miss a single order even if we had to wait for our drive through order for 20 mins. Expect this wait time when ordering chicken strips for a bucket.
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The Critic 1.

Yelp
They have great chicken, but the wait is hella long and they close at 8. We have to wait 30 mins for them to bring the food out.
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Lexi D.

Yelp
Pros: the food is AMAZING! Their chicken is the absolute best, and I love their chicken sandwiches specifically. The spaghetti is sweet and delicious. You can order ahead and pickup in the drive through. Everyone I order with LOVES the peach mango pies and the pineapple quencher. Cons: it's usually crowded and loud. Wait times can be long, but not horrible. Every time I have ordered here (6+) something has been missing from our order. You MUST check your order before leaving.
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Marichris P.

Yelp
Had the Aloha chicken sandwich from here: Delicious! Main ingredients: Crispy fried chicken Slice of pineapple Bacon Sauce: Seems like it's a mayo based sauce, it ties the entire sandwich together The bacon wasn't crispy and most of the time I'm a stickler for wanting crispy bacon but this time it worked! The bacon soaked up the sauce from the pineapple slice and I got the crunch I needed from the huge chicken breast. I would 10/10 order this chicken sandwich again! Service was fine, we went through the drive thru and they had us pull into a space to wait for our order. We waited maybe 5-6 minutes before they came out. Something to note: the wait times in the drive thru at this location have significantly improved!!
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Nancy L.

Yelp
I don't know what kind of magic Jollibee puts in their fried chicken, but I'm convinced it's sprinkled with joy, love, and a little bit of crack (the legal kind, obviously). Crispy on the outside, juicy on the inside... it's everything I want in a fried chicken and then some. Every bite makes me forget my worries and question why I ever gave other chicken places a chance. And don't even get me started on the gravy... I'd drink it with a straw if society wouldn't judge me. The service? Top notch. The staff are always so warm and friendly, it feels like you're being welcomed home. And as if that weren't enough, let's talk about those pies. THE. PIES. Whether it's peach mango or ube, they are crispy pockets of sweet, flaky heaven. I honestly think they deserve their own fan club. Honestly, if loving Jollibee Chickenjoy is wrong, I don't want to be right!
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Mic V.

Yelp
Their spicy chicken is so good. Their peach mango pie is delicious also. There was a crazy drive thru line so I decided to go inside. The line was about 10 minutes inside. It took another 10 minutes to get my food. Even though this place is hella packed, they still work fast and efficiently. I wish they had a location in downtown or Natomas.
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Cin V.

Yelp
There's a parking lot, but it seems to always be packed on weekends. The drive-thru is crazy busy. There tends to be a long line, so we always opt to go in. During peak hours, it's hard to find a seat, so we usually order to go. Their chicken is always fresh, crunchy, and juicy. I especially like that it comes with a side of gravy. This is the only fried chicken spot that includes gravy with their chicken, and it is definitely a game changer. The pies are crusty on the outside and gooey on the inside. It's always served warm, which is definitely a bonus. The staff is helpful. The lines are long, but we still got our food in 10 minutes, so I can't complain. Ambiance is definitely your typical fast food joint, except that it's usually packed. The spicy chicken is a must! This was not our first time here and won't be our last.
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Jenna Y.

Yelp
PREPARE TO WAIT A STUPID LONG AMOUNT OF TIME. Orderd online and it gives you an "estimated" time of when your order will be completed. Arrived around that time and the online system says the order is now "complete". Ok....guess my order is ready..... but no, it's not. There are like 10 people working the front and no one seems to want to make eye contact to talk to the customers inquiring about their orders. The front is disorganized and no one seems dedicated to just one job. Waited an extra 25 minutes from when my order was "complete" and asking 2 times to get my food. For how popular they are, can they cook more than 40 pieces every 15 minutes?

Bucko 2.

Yelp
I would give 0 stars if I could...the WORST customer Service I ever had...I had better experience at a local McDonald than at this dump drive thru girl is RUDE asf ...like why even work here 3:00pm on a Monday..I drive 30 min to this place just to be greeted like a dog...never in my life coming back to this bullshit
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Anthony P.

Yelp
The service is always so bad. Today, to save time I did an order through the app at 530 I didnt get my order until 630... its busy I get it. They had a counter full of orders stacked up and no food being given out. They need better training and management. They try to do to many orders at once and then spend A LOT of time figuring out which orders are complete slowing down the whole process. The food is always good but I don't know if it's worth the wait anymore

Tonia S.

Yelp
This was my first time here. Everyone was very friendly how ever the was extremely long but that was understandable. The food was very good
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Kit B.

Yelp
The family wanted spaghetti, so I ordered the family size, and as always, it delivered exactly what we expected--fantastic. However, the new chicken strips were a major letdown. They were stale, flavorless, and dry--an utter disappointment, to put it lightly. If you're considering trying the chicken strips, think twice before taking the risk. Maybe I got a bad batch, but I doubt it. On the bright side, I also ordered the Cheesy Yumburger, which was decent. It wasn't amazing, but I've had it before and knew what to expect. The standard fare here is consistently solid--you always get what you expect. The service was great. I placed a mobile order, went through the drive-thru, and my food was ready at the window when I arrived. I didn't go inside, so I can't comment on the ambiance. Overall, this spot remains a reliable choice in my fast-food rotation. Despite the disappointment with the chicken strips, I'll definitely be back.

Tú Đ.

Yelp
The chicken is bussij with gravy sauce. I came here few year back and realize the price going up quite dratiscally. Overall food is good.
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Myra M.

Yelp
Hey Jollibee Sacramento, please have one of your workers fix their attitude especially the one that was working today 9/17 at noon in the order pick up line wearing a blue mask. My son had to order just an extra gravy, he patiently waited in line for 10 mins to place the order and then had to wait another 10 mins but his buzzer never went off so he walked up to the pick up area to politely ask for his cup of gravy. The worker walked away, madly poured the gravy in the cup and threw it on the counter. How hard is it to serve the gravy as soon as you order it instead of putting it in the queue for pickup? That was very rude of whoever that worker was to treat my son like that. He was polite when he asked for the gravy. Rude customer service Jollibee Sacramento!
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Linda H.

Yelp
Wanted to see what all the Jolibee hype was about from my friends in Reno when they visit the Sacramento area. Ordered delivery during my trip to Elk Grove. Fried chicken was on the salty side. Much saltyer than what I am used to. One of my chicken pieces looked under cooked and the mashed potatoes were also salty. Delivery was quick. Glad I was able to experience it and now I don't have to wonder about it anymore.