Jim P.
Yelp
I've been to many Jolibees before, and they've all managed to set a certain standard, except this one. The Sacramento location greatly falters in its overall location, ticket times, and quality of food.
Parking is just horrendous. The restaurant always has perpetual cars circling around the restaurant like starved sharks hunting for a parking spot. When you've finally found a parking spot after circling around for 20+ minutes, don't be surprised when another shark more vicious swoops in and steals your spot. It's rude, but to a certain degree, understandable. We're all hangry and pissed searching for parking. Best tip is to park further away and avoid the frenzy.
Inside or online ordering, things don't get better. Other comments mentioning the absurdly slow ticket times are spot-on. They operate in Asian time (fashionably late). If they say 10 minutes, expect at least 45. If they say 30 minutes, you might as well nap for over an hour. I ordered online 30 minutes in advance for a social gathering, yet still waited for over an hour and a half for food that was just mediocre. In addition, there was barely enough standing space, let alone breathing space to stay in there longer than a few minutes. If you don't mind hangry people heaving down your neck sweaty for chicken, feel free to wait inside. It was intolerable, so I waited in the car where I was able to monitor the parking fiasco. During this time, I still periodically went back inside to ask for an update on my order, but it was chaos.
The food I received was not up to Jolibee standard. I'm not sure how it's possible to receive lukewarm food after waiting for over an hour and thirty minutes. The pineapple juice was watered down from melted ice. Who knows if they already had my order ready, but was too disorganized and careless to give it to me or if the quality of their food was genuinely just bad. Either way, the pineapple juice ended up tasting sad, and the chicken was downright dry. No amount of gravy can save those pieces. Apologize to the farmers.
After this experience, I was not a jolly man. This Jolibee certainly didn't live up to its name.