Millie T.
Google
Do NOT live at The Josephine!!! They removed my review so I am sharing it again.
Just one month after moving in, a wastewater leak came into our unit (#1207), affecting our bedroom, kitchen, and closet while I was in a high-risk pregnancy. Instead of handling it responsibly, management downplayed the severity, lied about repairs, and even accused us of lying, despite clear photo evidence.
We were repeatedly told the unit was “safe” to remain in—even before any disinfecting or repairs were performed. This was after a plumber had already confirmed the wastewater source, which was never disclosed to us. We found out it was wastewater three days later after our own investigation. These claims were not only misleading but also dangerous, especially given my vulnerable situation. Also, despite visible dripping into a kitchen light fixture (see photo), management and maintenance initially claimed that “no water touched electrical,” downplaying what was clearly a serious fire and electrocution risk.
When parts of drywall were removed, no precautions were taken: no tarps, no coverings, and no effort to protect our belongings. Maintenance falsely stated that tarps had been used (see photos of no tarps or protection). We were told that they would not cover any of the cleaning of the drywall dust all over our clothes and belongings as well. So far we have done ~20 loads of laundry and some clothes remain ruined.
I received a "final" maintenance report from Joanna outlining steps taken by two cleaning crews to “thoroughly sterilize/disinfect” the unit—however, the unit remained covered in drywall dust, with visible rings of dried wastewater (see photos). Joanna said she was "confused" by our images based on the report and scheduled a walk-through the next morning with me and the maintenance manager. However, upon arrival, we found someone actively cleaning the unit—clearly a last-minute effort prompted by our visit. Joanna then insisted this was the "final" clean and the unit is now clean and sanitized, yet drywall dust was still visible throughout the space and all over our belongings. In addition, Joanna suggested we move back to unit 1207 despite not providing proper documentation required by the city which we requested (plumber certification details, L&I inspection documentation, etc).
Joanna's documentation states that a pipe was not properly installed. We understand that mistakes happen, but this is not our fault. What is most upsetting is the deception, lack of empathy, accusing me of lying, and putting our health at risk from Joanna, Tammy, Amanda, and Robert. All we were asking for is a safe and habitable space to live as we agreed to in our contract. At an expensive luxury property, we would expect the team to be forthcoming about health risks and proactive in addressing and mitigating the problem. None of which happened.
After days of back-and-forth and initial hesitation from management, we were eventually offered a less desirable unit at the same rental rate only after being told that pricing would depend on “market rates,” despite there being 43 vacant two-bedroom units available. After all of this, it took 3 rounds of edits over the course of a week for for them to get the new lease right and we had to pay for our own movers.
This is not luxury living. We were displaced for 3 weeks with a high risk pregnancy, our belongings were exposed to contamination, and management has been dishonest every step of the way.
Avoid this building - It’s not worth the risk!
