JRK
Google
We came to Joso’s for a meaningful family dinner — a formal meeting between our parents ahead of marriage. I had a reservation for 5 people at 5:00 p.m., and three of us (my mother, my partner’s mother, and myself) arrived 5-10 minutes early. A manager-like staff member came out and asked if the full party had arrived. I explained that two more were just minutes away (one parking, one in transit), and instead of a warm welcome, he immediately pointed out that a table upstairs had a 7:15 reservation and asked whether we wanted it. That already made us feel rushed before we’d even been seated.
Another group of customers had also arrived early and were waiting nearby. The manager led them inside first but didn’t clearly acknowledge or invite us to follow. I thought I heard him say “come in,” so I followed behind. Once upstairs, he seated the other group and started talking to them. When he turned around and saw me, he seemed surprised and said, “Oh, you came up too!” — which felt awkward and dismissive.
He again asked how long we thought we’d be staying — reiterating the earlier pressure around the 7:15 reservation. I replied that I didn’t want to feel rushed and would prefer the other available table instead. He said “That’s fine — you can stay here all you want and keep spending money.” That comment struck me as unnecessarily transactional and impersonal, especially for a fine dining experience.
At one point, I briefly placed a water bottle on the table, and a server came over immediately and said, “You can’t have that on the table.” I understood and didn’t mind — but again, the tone felt overly sharp.
To be honest, I couldn’t shake the feeling that our table — initially composed of three Asian women — was treated with less warmth or respect than others. Once my partner and his father (also Asian) arrived, the interaction improved slightly, but it was hard not to notice a difference in energy and attentiveness compared to nearby tables. Whether it was due to race, gender, or assumptions based on appearance, the feeling of subtle bias was hard to ignore.
For a restaurant known for its history, reputation, and premium pricing, I expected genuine hospitality - not to feel like an inconvenience on such an important night. We left feeling disappointed, not because of the food, but because of how we were made to feel.