Journey East Hampton

Dear Journey East Hampton, We had a wonderful stay at your hotel and wanted to express our heartfelt gratitude for the warm hospitality and exceptional service we received. We felt right at home, and the amenities were fantastic. Your staff's attention to detail and kindness made our stay truly unforgettable. Thank you for making us feel so welcome and comfortable. We highly recommend your hotel to anyone looking for a great place to stay. Paul

I have to start by saying Cindy & Erika were so so kind! Cindy took such good care of us. The hotel was extremely quiet, the pool was very luxurious and laid back. The vibes are great if you're looking for a getaway retreat. The sauna was a nice touch! The rooms are very clean and comfortable.

We were very satisfied with our stay at the Journey East Hampton. The room was clean and comfortable, and the staff was exceptionally friendly. A special thanks goes to Cindy, who gave us a warm welcome and made us feel at home throughout our stay. Her kindness and professionalism truly stood out. We can wholeheartedly recommend the Journey East Hampton and would definitely stay here again!

We enjoyed another wonderful stay here- this time for three nights in a cottage king upgrade. Erika, Cindy and the entire staff are welcoming, friendly and helpful.|Everything in the room was great. The light breakfast is just enough and the provided drinks and snacks are much appreciated.|The pool temp was nice and we even tried out the new sauna!|Highly recommend when in EH.

Outstanding hospitality|We were in East Hampton to attend a celebration of life service and arrived at 10:30AM. Cindy and Erika welcomed us and helped us find a nearby lunch spot and then had our room made up early so we could get in, shower and change before going to the event. |The room was immaculate, the air conditioning was fantastic on a hot day and the room was well decorated.

What an amazing stay! The hotel is gorgeous, amenity heavy, and convenient. More importantly, their staff couldn't be any better. Cindy, the receptionist, makes sure you are comfortable and well taken care of from the second you check in. There are snacks, waters, books, amazing touches for all guests and Cindy makes sure you have everything you need. If you aren't familiar with the area, there are many suggestions to make your stay on and off property is seamless. Hopefully, you get a chance to speak with Erika, who is their fabulous GM, will also make sure all of your accommodations are up to standard and that you are wanting for nothing. I can't say enough how beautiful the hotel is and how truly wonderful the experience is.

This hotel is nice, I stayed on the property for work and I got to say one of the most comfy beds. But the reason I can’t give it a high rating is because I woke up very itchy after my first night there but thought maybe I was just going crazy. (Yes I checked my bed very thoroughly) The second night there I was woken up from being super itchy this time with visible rashes on my arm and so I went to the bathroom to see if I might of been a flea or something but I couldn’t see anything. Until I felt something crawling on my arm and it was a baby tick. The lobby wasn’t opened or anything and we had to leave so I was not able to speak to anyone. So if you stay on this property be cautious.(Photo is after I killed the tick)

We absolutely love it here. We come for our anniversary every year. Cindy, Erica and the team are so awesome. Location is perfect to EH, Amagansett & Montauk. Highly recommended! Enjoy :)

very grateful to have found them. a lovely surprise. this hotel takes great care of every small detail -- bicycles, beach passes, wine. very clean, nicely decorated. the breakfasts, the coffee (delicious), the food, the s'mores. best of all, the staff was wonderful. they went out of their way to make us feel comfortable and to be nice and helpful -- thank you journey hope we can return someday

Lovely stay at the Journey. Cindy was absolutely wonderful as was everyone else we met throughout our stay. The little breakfast set up in the lobby is perfect. The lobby itself is warm and inviting. Firepit with all the fixings for s'more's was a wonderful touch. Can't wait to come back.

I cannot say enough good things about this hidden gem. The decor was lovely, the rooms were spotless and cozy, the beds were extremely comfortable. There is a stylish pool house attached to the heated pool and s'mores every evening by the fire pit. The weekend we were there, there was even a talented artist "in residence" featuring her work in the Garden Room. But as nice as all those things were, it was the people who made our stay so memorable. Cindy and Erica and everyone at Journey (we even met the lovely owner) went out of their way to ensure we had everything we needed. If you're hankering for a weekend getaway to a quiet spot that treats you like a VIP, check out Journey before the secret is out.

We cannot say enough positive things about our stay at the Journey East Hampton! After unexpectedly needing a hotel for the night, the staff was incredibly accommodating in getting us a room set up and ensuring we felt taken care of for check in even with the late notice. They ensured we felt comfortable both in the room as well as using the common areas in the lobby for relaxing or working when needed. The room's were very nice and clean, can tell the property is well taken care of. Cindy and Erika in particular were amazing in making sure our stay went smoothly and that we had everything we needed to feel settled. Would 100% recommend staying here!

Despite the pandemic, I had a very good experience recently at this hotel. The room was spotlessly clean, and the bed was very comfy. Extra points for fancy gel pillows that are similar to what I have at home! While there were certain procedures in place for social distancing, I did not have any issues using the amenities when I happened to want to. They also made me feel safe in that they were taking precautions. The pool area was clean and not too busy. They even do a fire pit some evenings where you can roast marshmallows, which was a nice touch. I enjoyed making s'mores in what I thought of as the "backyard" area of the hotel. It is sort of hard to see the turn-in from the road, so don't miss your turn. Other than that, it was pretty much ideal! The location was very handy for spending some time quiet outside at the area beaches and nature preserves.

It would be a lovely hotel if it weren't so loud, you can hear the highway pass you by even with the windows and doors shut and the people above you walk around or worse doing something extra!!! The floor boards upstairs are super squeaky. There's literally no sound barrier between the rooms. When I went to take a shower there was no hot water either. I would advise them to invest in sound remediation such as sound proofing between the floor and ceiling and an exterior wall of some sorts to block the busy highway noise. Perhaps they can hold off on the Molten Brown to budget for a better heating system. Essentials first, flash for later. It's too bad because the place is nicely decorated and charming but not worth the money if you can't have your basic amenities met! Guy at the front desk was nice, and offered a sound machine so clearly I'm not the only guest to experience this and he's aware of what's going on. He told me that it was sold out this weekend and I couldn't exchange my room but the corridor said otherwise as it was pretty empty the hotel and you can look into every single unoccupied room as you pass by to the front desk. This is being marketed as a luxury stay in East Hampton with the price of a Ritz Carlton. I really wanted to give this place a try. Not worth the value if you decide to fork over 1k a night. Make sure you bring earbuds to block out the sounds as the front desk doesn't have any. Needless to say I will not be coming back to stay here.

We had a lovely stay here. The room was clean and the service was good. They had fruit, tea and coffee, and granola bars in the lobby. There was also a fire pit that they lit at night. We made s'mores one night which was a fun activity you don't usually see at hotels. My only complaint was that the shower didn't have hot water every day.

The bikes are awesome. Ride them to the beach. The saltwater pool was well-maintained, and the social distancing rules only allow for up to 12 people in the pool area at a time. We never went to the pool and couldn't get in because of capacity issues, so we enjoyed the pool here. We took a $5 uber to Two Mile Hollow every morning and enjoyed that beach, so much. The customer service was top notch. Every question was answered with a smile. The rooms here were incredibly clean and the bathrooms were flawless. We even grabbed chinese food one night and ate out in the patio. There was a bonfire going and everything was absolutely beautiful there. They maintain the entire compound so well. Would highly recommend for families with small children and anyone who wishes to be SUPER close to the beach without renting a $10k a night mega mansion.

We accidentally booked the wrong date and when calling to have it cancelled and refunded, the staff was very rude and claimed we checked in when that never occurred. Don't waste your time or energy here, their customer service is severely lacking.

everyone was so kind and helpful and treated me with great care and hospitality. Steve at the front desk is awesome and makes you feel at home. Lovely clean rooms. I lost a necklace while I was there and they really cared and helped me find it which meant a lot. Highly recommend.

Wonderful Thanksgiving Getaway! First and foremost, Juan the GM is a true rockstar! I was communicating with him, before arrival. He was consistent and amazing from beginning to end. Also the team there is wonderful, I wish I caught her name, because she made the experience that much better. Silly, how we spoke so much and never caught it. She was fantastic with my baby and that can be a time, when you forget pleasantries. She offered wine upon check in, which is always a win in my book. Especially when it's good wine. I could have chatted with her for hours. We stayed in a cottage, which was exactly what we needed. The bedding, is amazing and definitely made it feel, like being at home. The cottage was also quiet, granted this is the off season. But still, very quiet. The pictures on their website are NOT misleading in any way. We can not wait to come back for a stay in the warmer weather!

This is basically a re-done motel , they put "paint on the pig". It's noisy from both other rooms and the highway. There's no elevator to second floor suites; you have to drag your stuff up rickety stairs. No service at all. Not romantic or elegant. Super basic for $1,100 per night in August.

I always take 1 star reviews with a grain of salt & that being said, I 100% agree with Daniel B.'s review of Journey East Hampton. For $600/night, this hotel was so far off the mark and I have to believe that the 4+ star ratings for Journey are fake and/or "paid for" reviews. Let's start: 1- Erika, manager or whatever her role is, who was at the desk when we arrived was incredibly rude and unhelpful. Definitely not up to the standards of a highly-priced hotel. 2- There is no daily room cleaning. Again...there is NO daily room cleaning. We ran out of all the toiletries provided before day 1 ended including toilet paper. 3- The location is fine and we knew that going in but the passes they provide for parking are not for any of East Hamptons best beaches. Again...not up to the standards of a 5-star hotel 4- the pool is tiny and I'm not entirely certain it's a salt water pool as they claim. 5- Jennifer was the sole highlight of this hotel. She was helpful, friendly and always greeted me with a smile. We go to the Hamptons often and have stayed in several hotels in East Hampton and the surrounding areas. Journey East Hampton is absolutely NOT worth your money or time. Will not be returning nor recommending. Shame on Goop for naming this as a top place to stay in the Hamptons.

The stay was wonderful. Steven from the Journey East Hampton made our stay so wonderful. He was so accommodating and helped with any needs we had during our stay. I would highly recommend this hotel and Steven. The hotel is in a great location and the hotel can help recommend great restaurants in the area for dining or ordering in. The pool and bon fire was an added bonus. The rooms are clean and modern. @Steven, Thank you for making our stay a memorable one.

Stayed off season in January. Nicely done hotel, we'll appointed rooms and clean. Very nice stay but a few comments; not sure why with only 4- 5 guests they put two rooms next to each other. Also would have expected a warmer welcome, woman at check in very aloof for this level establishment it should be better.

Such a beautifully designed boutique hotel with modern rustic vibe. Amazing decor and service. Slept like a baby with continental breakfast awaiting us in the lobby. The perfect break from the city. Strongly recommend.

Came to East Hampton for work from Los Angeles so very unfamiliar with the area. This hotel is super cute, super clean and new. Also, the beds and pillows are amazingly comfortable I wish a had more time to sleep in them! Finally, the staff is so sweet and accommodating (Juan is great! I can't remember the guys name who checked us in but we was great too!) - really makes the stay that much better. The weather wasn't great while here (early May) but I'm sure this hotel is even better when it's warm the outdoor space is cute. The only con I sort of have is I am always cold and the heater did not heat the entire space as much as I'd prefer but the sheets were warm enough to keep me cozy at night. I don't know if I'll be back to East Hampton but if I do and need a hotel, I'll definitely be back here!

Qualification: I went to the Cornell Hotel School. Know a thing or two about hotels and hospitality. We booked a room here last-minute and when we entered the lobby, we were glared at as if we were somehow lost. After informing the front desk we had a reservation, it somehow "hadn't come through yet" from Hotel Tonight, even though it should be instantaneous and the reservation was placed an hour prior. She proceeded to "finish something up" on her laptop for 10 minutes while we waited to check in. HELLO! Welcoming and checking-in your guests should be your #1 priority. We immediately felt unwelcome and unwanted. If there are such pressing matters that your guests need to wait in the lobby for 10 minutes before you attend to them, then hire more staff. Pretty basic stuff. After being shown our. room, we were happy with it overall. Quality bed, nice design, Molton Brown toiletries. It still very much had a "motel" feel, however, because that's exactly what this place is--a renovated motel. While a good amount of care was taken to renovate the property, it still does not escape the motel vibe it once was. We came back from a nice dinner around 10:30pm. Our keycard no longer worked...we saw the lobby was now closed at 9pm (another surprisingly bad feature for a $500/night property). Fortunately there was a number there posted to contact. I called and it was the same unwelcoming and arrogant woman that checked us in. After explaining our keycard wasn't working, she let out a long sigh and said the lobby closes at 9...but she will come and assist us. After waiting another 10 minutes (I assumed she was driving from nearby to assist), she came out of a door right next to the lobby. Another needless wait. She explained to us that keycards can become demagnetized if they're in a pocket next to a phone, implying this was somehow our fault. She then said we may have not pulled the door all the way shut. She tried our keycard and it did not work. With an insincere and begrudging apology she made a new room key. All in all, I would give the facility 3.5 stars, given the price point. If this were a $100-200/night property, it would be 5 stars. For service, it was so bad I was beyond the point of anger--it was literally astonishment. There is not a shred of hospitality to this property, and beyond that, a palpable condescension to the point where it is truly bizarre. I can only assume that there was either a recent family tragedy or the business is going bankrupt.

I don't usually take the time to leave reviews especially because I am traveling for work and have other things on my mind but this place is ridiculous (in a good way). This might be the most well put together, cute little boutique hotel I've ever stayed in. Juan gave me great customer service and then some. Whoever owns/runs this place, please don't change a thing. Amazing job! Just wanted to give some positive feedback before I forgot.

Came to the Hamptons for a little vacay and decided to stay at Journey East based on the great reviews it got. So glad we did!! This hotel was amazing! It's like an old 2 story motel converted into a boutique hotel with a rustic modern feel and it's super clean and cozy! The GM Juan was awesome- he welcomed us, gave us wine, s'mores and showed us how to use the fire pit. We had the best night hanging at the hotel. We wished we could've stayed longer and will definitely come back!

Super-charming place to stay in a great location convenient to everything. Room was very comfortable, modern, impeccably clean and quiet. The standout of our experience was the General Manager, Juan. He couldn't have been nicer. He makes it a point to ensure his guests have a great experience. Will def. stay here again.