JSX

My JSX experience from Salt Lake City to Las Vegas was absolutely worth the cost. The service was impeccable, with excellent communication throughout. The streamlined check-in and baggage claim process was a game-changer. Complimentary snacks and beverages (for both adults and children) were plentiful and readily offered. I was thoroughly impressed and can't wait to fly with JSX again.

Enjoyed the convenience of bypassing all the hassles of the TSA, crowd, distance and not to mentioned delays and cancellations of big airlines at large airports. The check-in was swift and the amenities at the boarding area were adequate. Nothing but compliment about the service and flight. The airport was about 10 to 15 minute Uber ride to most of the hotels on the Strip. Originally thought rent a car would be an issue, but glad to find out Caesars has Enterprise on site, so taking Uber to the Hotel worked perfectly.

Flights are fast and efficient. Planes are comfortable. No guest parking no short or longterm parking aside from the valet option. If youre picking up allow 5-10 minutes so you aren't driving around in circles. If you have to arrive earlier than arrival time there is an empty parking lot down the street you can wait in.

JSX simplifies short-distance travel remarkably. The check-in process for luggage is effortless, and the option to fly business class for every flight is an unbeatable perk. Enjoying a complimentary drink during the flight adds to the delightful experience. Overall, everything is perfect! I wish I could choose this airline for all my travels. Thank you.

Absolutely love the small airport vibe… Super easy to go through security… Our daughter flies into San Francisco area… She has a new baby and a dog that she travels with they are so good to her… The downside is the parking is a nightmare…

This just might be my favorite new airline. They are limited to where they go. We flew to Las Vegas and the experience was wonderful. No crowds, no TSA scanners, free cocktails and snacks on board. Only show up 30 minutes before your flight. Seats are same as large jets but way more leg room! Flight only took about 65 minutes from Oakland. Only cost maybe 5% more than Southwest... It was worth it to me!

It’s okay, nothing special. Basically a commuter plane like American or United from Burbank. I paid top dollar to experience it.

Flying with JSX is an amazing experience! The whole team is super professional and kind, but I have to give a special shout-out to Bruna, the flight attendant. So elegant, so charming! She’s pure first-class vibes!

We flew out of OC to Vegas and now we're on our way back home. The Vegas JSX is far superior to OC. From our drop off to our boarding, staff and service were phenomenal: the kind man who was handling our bags for us from uber drop off directly to check in (he didn't let us lift a finger), the lovely woman that checked us in, who was so sweet and helped us get on an earlier flight out. The ladies who scanned our tickets, also very polite and friendly. Literally, everyone had a smile on their face and went above and beyond to make things easy for us. The whole experience was pleasant and efficient. Regarding the facility, it is spacious, clean and well maintained. It's a significantly larger space than the OC waiting room and the seating is much more plentiful, comfortable and new. The aircraft on this leg was also newer, which was nice. We look forward to booking with JSX for our future flights! Hoping they expand their service areas.

All this money for flights and received a hard time by the front desk girl about the time we show up I always fly JSX to Vegas from Scottsdale and the one cool thing has always been showing up 10 min before flight time. Every time I'm on here we're always waiting on a customer to take off. No big deal that's why we pay $500 a seat. I show up at 5:00 for a 5:15 flight and I'm told I'm late. I get harassed about the time. I guess I'll go back to Delta with my money.

First time flying JSX yesterday to Vegas from Denver. Honestly, very underwhelmed. Plane was more dated than even the worst Frontier or Spirit flights I've been on, which says a lot. Carpet and seats were somewhat up to date, everything else needs major renovation. Plane smelled, musky, and seats were your standard coach seats with more legroom. However, due to the tube size of the plane, your legroom is on the narrow end as it bends in. For $500 one way, simply can't justify flying again. Will take United or American first class all day long. Bummed, was excited based on the website advertising.

This private terminal, located on the Las Vegas Airport area, totally delivers! Excellent customer service, and the valet helped me with my baggage as I entered their terminal. Nice touch! The lounge is spacious and clean. They offer complimentary soft drinks, bottled water, and snacks!!! I only fly JSX, and they know how to treat customers the right way! Highly recommend! You won't get hassled by TSA, or anything crazy. The lounge exudes a calming atmosphere. LOVE JSX!!! JSX......This is how I fly!!!

First time flying and the process was excellent! Plan to arrive 20 min for the flight and check in at the counter where they hand you a receipt/ticket which is your boarding pass. There are non alcoholic drinks, snacks while you wait to board, once you board there are a variety of alcoholic/non alcoholic drink options. The flight was smooth, the service was friendly and would definitely recommend, my round trip flight from Las Vegas to Orange County was $580 but when you use a referral code RJ7Z78, you get $100 off

My first time flying JSX from Las Vegas to Orange County. When our original Southwest flight delay kept getting longer, we started looking at other airlines to get us to our destination for a time-sensitive event. My husband brought up JSX and we were able to get a flight time that matched what we needed. We got to the terminal (which is located across the street from the Mandalay Bay) about 30 minutes before our flight time. Check in process was easy. Bags are manually scanned with some little device and passing through metal detectors. I wish it was a bit safer than that to be honest! Boarding was quick and easy. I was surprised by how nice and comfortable the entire trip was. Drinks orders are taken before the plane takes off. Of course I was going to order a mimosa! High quality selection of snacks as well. Once we land, your luggage is taken off the plane first. As you de-board the plane, you can quickly grab your luggage and go. Overall, I was impressed with JSX and definitely plan on flying them again in the future!

Thank you to Adella for going above and beyond Sunday at KLAS Vegas Your listening skills and comprehension of my situation allowed me to get to my destination on time.

Horrible service. They have no problem overbooking and making people wait in the plane to get off the plane for one hour, but we were one minute late to boarding and they didn't let us get on the plane with 3 kids.

Once you get a taste of JSX, it's going to be hard going back to normal commercial airlines! This is a busy JSX terminal because it's Vegas, but at least it's located conveniently near the strip. It takes only a short Uber/Lyft/Taxi/car service ride, or you could also walk from south strip resorts such as Mandalay Bay or Luxor. The Vegas terminal was very efficient, and check-in only took a couple of minutes. The check-in process involves a bag swab for explosives, tagging your checked bags, and printing out your boarding pass. You can literally show up as little as 20-30 minutes prior to your flight and still check your bags and board the plane. After check-in, you'll wait in the lounge until your flight is ready to board, which is usually 15-20 min prior to departure time. The "lounge" is just a big waiting room with couches, tables, and chairs. There are plenty of power outlets, free public wifi, and complimentary coffee/tea/water. The boarding process is super quick because each plane only has 30 seats and no overhead bins. They do have you remove large electronic items such as laptops and walk through a metal detector during boarding. They will also scan your boarding pass and check your ID. Typically, as soon as everyone has boarded, they're able to shut the doors, do a quick safety demo, and immediately take off. The planes are equipped with free Starlink wifi, so you're able to surf the web, stream video, or even upload photos to social media. In-flight service consists of complimentary drinks (soda/bottled water/beer/wine/liquor) and packaged snacks. Overall, I was highly impressed and recommend JSX!! It's definitely less stressful not having to walk through and wait in the main airport terminal, as well as having to hear everyone and their kids be super loud! Just wished they flew to more place from Vegas!!

OK, today was a beautiful day to fly out of Carlsbad. And I love JSX and their check-in process the best in the business! So we get on board and our lovely attendant Jennifer after I ask her if it's going to be a nice ride, she says might be bumpy. Well, it was landing in Las Vegas today. Jennifer and the pilots did a remarkable job landing this aircraft. Jennifer somehow took care of everybody on this flight, amazing. I guess I love JSX because of the service they provide to every flyer. I wish And hope they fly more routes with more planes so I can fly them all the time. Thank you for today JSX

WOW!!! This is SO much better and easier than going through TSA at Harry Reid Airport! Normally I fly Southwest or Delta, but this was my first time going through this private terminal and flying on JSX. My parents, my boyfriend and I flew out to Scottsdale, AZ (SCF) from Las Vegas to spend our birthday weekend there (my boyfriend and I's birthdays are just six days apart), and JSX's new nonstop service from Harry Reid to Scottsdale could not have started at a better time, in which this service was switched over from Phoenix (PHX). Unlike showing up two hours before your flight leaves in the main terminal, you get to show up 20-30 minutes before your JSX flight leaves and they valet your car for you. There is no TSA checkpoint here, folks - you just show up, check your bags, and wait in their lounge until it's time to board the plane. You do need to show your ID with your boarding pass and take all electronics out of your carry on, however. They had complimentary coffee and tea in their lounge, which was really good! I had myself a vanilla cappuccino prior to boarding and had another coffee on the plane. On the flight to Scottsdale, I sat in an emergency exit row, where I had ALL the legroom where I could stretch out all the way. The flight attendants to and back were super nice and made both flights super smooth and easy. Also included were free light snacks, such as tortilla chips and gummy bears. After flying JSX, I don't think I can go back to flying commercial ever again for the rest of my life.

I haven't been to Jsx over a year and my previous experience was very unpleasant; however, to my surprise the entire staff at Jsx Las Vegas is new and they were great! I was busy on an important call and the front desk guy took care of my check in and luggage while I was on the phone entire time without even talking to him. Normally during check in front desk people won't even talk to you until you get off the phone. I didn't catch the guy's name cause I was in middle of an important call and the flight was leaving but definitely A+ customer service for the staff at Jsx Las Vegas good work, and thank you!

This is so RAD and now that I've had the JSX experience, I won't be able to fly commercial! They make it so easy and everyone is super nice and helpful. Check in is a breeze and it's all so groovy!!

Love this airline. I fly with them any chance I get. Wish that had more options from Las Vegas

I've taken three round trips with JSX (so far). One experience after another has been nothing less than great with the staff in Las Vegas, Oakland and John Wayne airport. A person could get spoiled with this kind of service.Obviously a bit more expensive than your normal commercial flights but avoiding the long long lines and TSA at Christmas time...was a game changer and worth the extra cost. People need to understand that JSX is a charter airline and NOT commercial. So their daily schedules from point A to B may have reduced flights flying during major holidays. No baggage claim....your luggage is on the tarmac as you exit the plane and off you go. I was surprised how quiet the inside is for a smaller plane. Before I knew it, we were landing again. Thumbs up to the entire staff !

Enjoyed the convenience of bypassing all the hassles of the TSA, crowd, distance and not to mentioned delays and cancellations of big airlines at large airports. The check-in was swift and the amenities at the boarding area were adequate. Nothing but compliment about the service and flight. The airport was about 10 to 15 minute Uber ride to most of the hotels on the Strip. Originally thought rent a car would be an issue, but glad to find out Caesars has Enterprise on site, so taking Uber to the Hotel worked perfectly.

We fly out of Broomfield, Colorado to Vegas most often when using JSX, and sometimes connect to Anaheim from Vegas. JSX has changed the way we fly. We love the smaller planes. We love the staff. We love the airports. Park just outside, or catch an Uber or ride share just steps from your plane. Drop your bags when you check in, and pick them up when you deplane. Though we don't travel with pets, there has never been a flight I've taken where there wasn't a pet, and they travel well with this airline. The only thing I'd like to say is I wish they went to more places, and I'm sure that they will in time. But I will continue to use JSX whenever I travel.

What could go wrong when EVERYONE from the crew at the desk when you check in to the ground crew that handles your bags, to the crew who gives me a ride to the plane because of my bad hips and back (so VERY NICE) AND the young man who went back to the to get my Hydro-Cel that I left at my seat. Let's not forget the amazing pilots and the lovely flight crew who serve YUMMY PREMIUM drinks/cocktails and snacks while you and about 28+- of your closest "friends" are flying the oh so friendly JSX skies . I am a true 'r of JSX

4/5 flights were delayed multiple times then cancelled after which I had to fight for a refund. Sorry JSX I love the idea and I'm willing to pay more but you need to deliver. Do yourself a favor and skip JSX.

Seems like flight In the morning like 8.10 am better option for us. I arrived at JSX hangar Las Vegas around 7am, I had total luggage 2 big and 2 carry on, plus medium dog, Uber dropped me off and Attendant JSX helped me to carry all the luggage inside the lobby entrance. Thank you Attendant. After we settled the luggage inside, I potty my dog unleashes because still early morning I trusted the situation, we played run and she barked happy. Than 7.25 am we started to to check in our luggage and have little treat in lounge area from coffee mocha, a lots option snacks like chips, energy bar, soda, water. Punctuation at 7.45 we boarding we walked pass hall way to go outside to go to the plane, funny enough my dog scared with the plane stairs so I have to lift 55 pounds in my arms, before hand I gave my laptop bag to lovely flight attendant, she offered. Thank you. She is so lovely flight attendant, I asked for mimosas and she gave me can orange juice and mini bottle Prosecco. She gave me room temperature water for my dog. Idk if the flight is early but this flight i didn't feel hot, is the right temperature.

I'm going to share a secret with you. Listen up now. And be judicious with who you decide to tell. Flying this "private jet" airline can be a very reasonably priced alternative to flying the larger commercial airlines. When Southwest had their shitstorm during Xmas 2022, I had tickets to get to Las Vegas, but of course, my flights were canceled. Other airlines were trying to pick up the slack so what was normally a $150 flight between LA and Las Vegas shot up to $1,000 or more. Not that it mattered because there were no seats available. As my trip was to start in less than 24 hours, I suddenly remembered the small semi-private jet companies that have begun offering flights at pretty reasonable prices for short hauls. I looked at JSX and was able to get a flight to Vegas for around $300, which given that I purchased it the SAME DAY and during the holidays, I was pretty happy with. I flew out of Burbank and was in Las Vegas in NO TIME. You get your luggage right outside of the plane - very easy. No baggage claim! The arrival area in Vegas is comfortable with plenty of places to charge a device and connect with whoever you need to before summoning a ride. And you're right next to Harry Reid airport, so your trip to the Strip will be the same quick ride. So simple. So civilized. if you've ever done the shuttle from LaGuardia to Chicago or DC - it's like that only on a smaller scale. When you're comparing prices for flights, it makes sense to include JSX in your search, just for pure ease and convenience. It's a time saver and you won't pay any checked bag fees either. Definitely recommend. And I will absolutely do it again! (OH - and you can get miles for Jet Blue or United by flying JSX!).

After flying jsx - how does one fly anything else? No busy airport. Small - but not too small- plane. Yummy snacks and free drinks! Yes. Please. I have flown Jsx a few times from Phoenix to Las Vegas and this is the only way I want to fly from now on. They are super dog friendly. The people watching is fantastic. Yes, there might be delays here and there but that is flying now. If there is a delay, jsx informs you in advance so no need to go to the private terminal any earlier than 30 mins before wheels up. Recommend!!!

What an experience. JSX is a perfect way to fly. Quick and convenient from wheels up to wheels down. Check in was a breeze and the staff was fast and efficient. The plane was on time and the flight crew were prepared and ready to please. Free drinks on board and just a wonderful pleasant experience. The seats were comfy, the flight attendant was nice and attentive and it was a quick flight from vegas to John Wayne airport: This really is the best way to travel if you can. Skip the long lines and the TSA experience, book with JSX and you'll wonder why you haven't flown them exclusively for years.

What a great first experience with the wife on JSX! Easy check in, cup of coffee before takeoff, and all easy once you land wherever you're going. Trip to Vegas says 1hr and 15 but we touched down in 40 minutes! Never going here any other way than with JSX!

This is normally a direct flight and here we are with A 2 plus hour delay like a regular airline. There aren't any reasons. They just keep delaying the flight to Scottsdale from Las Vegas. Not worth the extra. And to top it off there is no air conditioning on the flight.

The best and most organized private jet airliner I've ever seen in my life. This is how every airline should operate. The price was more than fair and the snacks were very tasty and the in flight experience was amazing because of the great service. Thanks JSX and I'll be flying with you guys soon!

Great Experience Flying on JSX Flying out from Vegas to Burbank California, I received a decent deal from JSX under $300 round trip. I fly a lot with Southwest but I wanted to check out JSX - it was really nice not to have to check in 24 hours prior to leaving. Facility is located off Las Vegas Blvd near the Helicopter Port - (it's a private hanger for JSX) Checking in is a breeze, its not the whole TSA hassle, you go to the desk, show ID, they take your bag (checking it with a wipe) if you have a carry on the wipe that too. The waiting area is open and spacious with comfortable seating, free coffee, tea & water. Boarding is also a breeze - (there's only 30 people per flight) so basically you scan your ticket and walk to the plane. Seating is comfortable, not super fancy (your not flying on Bronco Mars's Lear Jet so if you think your going to be in a recliner that's not the case). The rows are one seat aisle and two seats, you have plenty of leg room - if you bring a carry on it will have to go under the seat. If your flying with small Luggage you will have to check that in, there's no overhead storage on the plane. After boarding the attendant will take your drink order (all drinks are free) , once your up to cruising level your drink will arrive. They also have excellent snacks, nut's, chips, protein stuff all excellent. Things to note: you don't have to arrive 2 hours early or any of that typical airport hassle, just show up 30 minutes before your flight and your good to go. They provide Valet parking (I used Lyft) The flight takes off on time - no delay, private entrance to the runway for take off. When you arrive at your destination they unload your luggage first then you will exit and your luggage will be waiting as you enter into their private hanger. Note: the locations on these destinations were both away from the main Airport - so its easy for pick up and quick exit. Final thought - for the extra price, you don't have to deal with the airport TSA lines, free drinks - plenty of leg room, private hanger and great personal service - its good deal but again a little bit pricey, I'll be back for sure

My first JSX experience today - Carlsbad to Vegas. THIS is how flying should be. No crowds, no TSA gauntlet. Costs more than average, but worth every penny. Very impressed. Will now fly JSX whenever possible.

The second leg of my round trip flight on JSX. So if you are following me and have already read my Yelp review for JSX Oakland, you can skip this one. :) Las Vegas is one of their major hubs, if not the major hub. Quality/Quantity - Excellent. Quick, easy, smooth check-in. These are 30 passenger planes, so hard to get backed up, but they call and open all 3 check in stations when needed. Also, just roll them your carry on or luggage and they do the rest. It will be waiting for you when you walk off the plane. Smooth take off and landing. Plane: 30 Comfortable leather seats; single or double seats. Business class legroom. Power outlets at every row. Full flight attendant service. Complimentary gourmet snacks, beer, wine, and spirits. No overhead storage bins for a more spacious cabin. Valet parking for a fee. Atmosphere - Much larger than the Oakland JSX. Again, easy drop off and pickup Service - 5 stars, our plane was late and had difficulties. They updated us every 10-15 minutes via intercom, text, and email. Overall, the team was excellent, especially the flight attendant who was very accommodating. She was even better than the flight attendant from Oakland to LV. They service Oakland, Reno, and LA; all the places I visit often. Very limited flights, but expanding as we speak. They offer direct flights to the "local" places I visit, so I am happy. My carry on was waiting for me when I landed, taking less than a minute to grab my bag and go. Uber came directly to where we were, no need to walk through an entire airport. Pet friendly, I believe there is an extra charge so check their website. Price - $325 round trip. Approximately double what Southwest airlines charges, but worth it. Owner Suggestion - Congrats on all your success since 2016. This might be my new form of travel... Not happy to pay extra for seat assignments. I prefer that you just raise the price, which most of us are willing to pay versus feeling "nickled and dimed". You cater to more affluent customers, who are willing and able to pay the raised prices. Whereas many of us, affluent or not, do NOT like to see an extra tax/fee on our bill. Is this a price sensitivity issue or marketing issue?

This was a lovely experience and I would book with them again. You only have to show up 20 minutes in advance you can check up to two bags and you can bring carry on as well! They give you unlimited snacks and drink but it's a short flight so it's usually like one lol. I enjoy the quickness of this service and I wished they'd offer more options

Great experience, timely check in, great staff both on the ground and flight crew. Only problem I had was when we booked it wasn't clear where we needed to be, thankfully the lady at the Sky Blue desk at the main terminal here in San Diego had seen this happen before and had a printed paper with the correct address thankfully we came pretty early thinking we had some time to enjoy a few at the bar before heading to LV for the UFC fight. Not sure how to fix that maybe email with the confirmation, guess I'll know next time! Lol

Super easy. So much better than dealing with the crowded airport! Once on board you can order cocktails & drinks free of charge. The only missed opportunity I saw was that there is no bar in the lounge at the airport. My flight was delayed, so that would have been a nice thing to have as I waited.

Everyone we met was highly professional, helpful and cordial. Terminal waiting areas clean and comfortable. Airplanes sparkling, flight and cabin crews exceptional. An excellent way to fly, wish they had a route map that covered North America!

I had the privilege of flying JSX a few times this past year (to/from Vegas mainly) after a well-traveled friend of mine highly recommended them. My friend was on point :) I used to fly a lot for work and I love traveling. JSX exceeded my expectations and if I could fly JSX every time, I would! Formerly known as Jet Suite X, JSX is like chartering your own private jet (which I also got to experience this year). The best part about flying JSX is the time savings, convenience, cleanliness and friendliness & professionalism of all staff. JSX requires that you arrive at the airport only 20 minutes before departure. And even that isn't strictly enforced. You don't have to deal with the security and TSA protocols that are involved in flying commercial. The biggest downfall is that JSX is still primarily a West Coast airline focused in California, Nevada and Arizona. So their destinations and routes are limited. However, JSX has expanded eastward, launching routes in and around Texas, Miami; Westchester County near New York City and even Cabo San Lucas. Also - the jets I flew didn't have wifi or power outlets (which seemed crazy to me), but if you're looking for a hassle free way to travel, then I guess, you'll just have to deal with not having wifi. Overall, I enjoyed my experiences with JSX and can't wait to book my next adventure with them! If you plan to fly JSX or you have flown on one of their jets, I'd love to hear about your experience!

JSX brought me to Vegas on private jet and made my experience 100% enjoyable. It's amazing what privilege has to offer and it's shows ! No equity in flying private. No airport hassles , no waiting and use of private terminal. Made it from plane to hotel within 15 minutes of landing. VIVA LAS VEGAS!

Nice lobby area. Has multiple power outlets to set up and get some quick work done if needed. They have nice music playing in the background as well that isn't too distracting. Coffee station is available to enjoy some coffee during your quick stay. The restrooms were also surprisingly clean.

Still one of the best ways to fly without all the hassle of the larger airports. Most flights only have 30 seats and you have nail 20 mins before flight leaves to check in. All travel includes a comfy seat, 2 checked bags and beverages. There are also sockets to charge why flying. Yes you land at the opposite ends of airports but a quick Uber ride can get you to most car rental places. Must check it out

We fly JSX often cause my husband likes the semi private experience, however, they are always changing our seating or delaying our flights. Today we actually had our flight completely cancelled due to lack of staff. Unfortunately JSX is very inconsistent and unreliable. Great experience when things actually function correctly. Wish they were more reliable with seating and flight times. Maybe it's because they are still new.

I need six months of vacation twice a year please. ;D Under construction until December 2021! I have mixed feelings about JSX Las Vegas. Now I'm not deducting stars because, yes, the lounge sucked and was basic as heck but they're under construction. I get it. What I'm mad about is how much of a nightmare it was to even fly out. First, they canceled our flight last minute. We were able to book a different flight the same day but hours later. When we show up, they told us the plane was delayed. After sitting around, they told us our flight was delayed even further. Had they been more transparent and communicated more efficiently, we could have been waiting much more comfortably anywhere else in the city. That or at least have gotten dinner and cocktails somewhere else while waiting instead of sitting inside their sterile lifeless conference room. It sucked! So while it is nice to fly on a private plane, it was terrible trying to get out of Vegas. Maybe it's a way to get people to stay longer in the city and spend more money. Not like I could have done so since they didn't say anything. Tsk tsk. Pro-tip: Getting a rideshare out of JSX Las Vegas is a looong wait. Better get that Uber as soon as your phone gets signal!

Wonderful. Keeps me out of the long lines at the airport. Show up 20 min before the flight leaves. I like everything about this airlines

Not luxury per se but definitely easier than flying commercial. Drop off and waiting areas are industrial feeling. A bit of a cluster at drop off pickup due to limos from casinos. Staff is basically pleasant but does seem a little harried. Three folks for Sunday checkin including wrangling bags seems two too few. Security is super laid back. Truly wonder if it's fully safe, but I'll take my chances versus a long loud main terminal experience. There are still people with their loud kids. Would pay extra just to avoid that. Ugh. Free bag makes this about equal cost to flying first class to some nearby areas. TL/dr: Premium in some ways including price, but not luxe.

The waiting area in the terminal can use some help, felt thrown together with second-hand office furniture

Great service, easy access, on time. Way cleaner than Harry Reid. What more could you ask for!

Sounds like JSX is remodeling. They now have a great interim waiting area. Stafff has been very friendly and helpful. Coffee and bottled water available. Very clean facilities. Totally my mistake on a flight and they corrected at the counter. This is the great type of service I have enjoyed in the past. I have loved flying them, sounds like they had some concern in the past several months, but I'm really happy today to be flying JSX.

Thank god for these entrepreneurs of JSX finding a niche market within the regional airline business. They are small, nimble, and address a great need in the travel marketplace. They are not competing with the Big Three airlines that serve a customer that wants to get to secondary regional markets fast and efficiently. Good for them to establish this important and often forgotten client base. United Airlines is smart to partner with them, Mileage Plus Points too. JSX takes the hassle out of travel with friendly associates and an experience of flying "Private". They are expanding their routes and popular destinations are seasonal. I would highly recommend using (and supporting) them. They are the "Little Engine That Could"! Bravo!!

I love JSX, between Burbank and Vegas the quickest way to get to your destination. There's lots of room on the jets, bring 6' 3 pretty comfortable.

Yesterday was an absolute nightmare. Let's be clear, I 100% understand the factors that play into flight delays - weather, crew times, etc. This review reflects the treatment we experienced by the staff at this terminal. We had a 1pm out of Vegas to Burbank. A 30-45min flight in total. We received a 2 hour delay notification 2 hours before our flight. As we arrive for our updated time, we are told it'll be another 2 hours. They tell us this as they start to board another plane to Burbank on time. We ask, "why don't you send us now and make them wait the 2 hours as well?" - the answers were all "beyond their control from Dallas" - fine. Another 2 hours go by, and we get delayed another 2 hours. At 4:15, they board another flight to Burbank on time. People are now starting to get upset that you've sent 2 on time flights back to our airport while making us wait over 6 hours to get home. The obvious solution would have been to push everyone 2 hours rather than making 1 group wait over 6. Finally, around 5pm, a woman makes an announcement that "our plane is finally in the air folks!" - 45 min later I go to confirm with someone else and they tell me that the plane actually hasn't left. I asked if the other woman lied to us, she said yes and that she was sorry about that, "I'm not sure why she said that" - our now 1pm flight is set for after 7pm. Being someone who travels a lot, I then ask if by the time the plane gets here, will the crew be timed out? One guy at the desk just looks up and says, "Nahhhh you'll be fine, more than enough time" - by this time I know not to trust what they're saying without confirming, so I ask someone else to confirm. And guesssssss whatttttt - the crew would have been timed out, they tell us that we most likely wouldn't get out tonight and we'd all have to rebook for the morning. If I didn't ask, we all would have sat there and waited for the plane, only to be told that the crew couldn't fly when they got there. Nobody that worked there had the brain or experience to ask and check these things themselves, this was all customers pushing them to call and get this critical information. I should be paid for working for you guys. In alllll this time, I could have gotten on 5 or 6 different flights from the other airport. If they were honest from the jump and said, "your 1pm plane is stuck in Denver and we really don't know when it will leave, could be 2 hours or could be tomorrow" - that at least would have given everyone enough time to figure something else out. But instead, your staff lied to our faces and strung us along allllllll day long, making us sit in your little DMV terminal with nothing but tiny bottles of water, preventing us from making other arrangements to get home. I could have rented a car and driven back and forth twice already. I should have been home by 2pm and instead didn't get home till 2am. There was not a single employee there that did any kind of critical thinking, and on top of that, 3 of them were laughing behind the counter as everyone was upset trying to get info. One employee said to the other, "I really can't stand these people" right in front of our faces. She thought she was being quiet but my entire group heard her say this. She then looked at us and laughed and walked away. This disrespect that we experienced from this staff and JSX in general was abhorrent. It wasn't until after 6pm that we found out we wouldn't have a flight, (only bc I knew what questions to ask). We ended up taking United flights to LAX to get home from the other airport, missing 4 or 5 other direct Burbank flights we could have taken if the staff had their act together and gave us accurate info from the jump, which they did have all along. No compensation for meals, taxis, or hotels for anyone. An absolute nightmare of a day, and the disrespectful treatment and lies from your staff is unacceptable. You should all be extremely embarrassed and I caution anyone traveling from this JSX terminal to do your due diligence before putting your trust into these people. Shout out to the one woman with the pink Prada glasses, the only staff member who actually showed any kind empathy and the only one who got on a radio to try and get us good info as her co-workers repeatedly lied to our faces. Shameful.

Trying to get details to pick up someone. Ambiguous details. Felt like pickup will be a hassle. So I called the customer service. Sure enough, getting shifty answers with a time of irritation for asking her questions she already knows the customer will not like answers to. So the pickup is apparently valet only. She knows this is an answer people don't like. Her tone said it. Not expecting anything smooth tomorrow.

Amazing super easy to get in and off planes are clean the whole things a breeze It's the only way to fly !