Paul Brookes
Google
My wife and I had a kidless night and wanted to try something different. We decided on Juan's due to the rooftop. The food was above average for what we expected. The atmosphere was what we were after. Everything went ok. A little loud but decent energy.
Now.... When our server, Monica T, brought us our check, no big deal. I was finishing my beer and my wife was finishing her drink. Plates had been cleared.
First off putting thing was the "20% Service Charge" that was not posted anywhere... I usually tip that amount or more anyway but I don't do your tip has already been added at 20%... What a great way for the restaurant to make extra money.
Secondly, it was about 10 minutes from the time Monica dropped our check off and came back, asking if "everything was ok." At which point she proceeded, in silence, to stand at the side of our table until I took out my wallet and handed her money.
I can't even begin to tell you how absolutely offensive that was. We weren't camping at the table. We ordered drinks, dinner, ate our food and prepared to leave fairly rapidly. In under an hour in total. I worked in the business for years. I can tell you if one of my employees had done that.... They would have been sent home! She was flat out rude. It was personally insulting!
Thirdly.... And the most offensive thing! Our bill was $76.09 and I gave her two $50 bills. Monica gave me back, very purposfuely I might add, $23. So kind of her to round down for my change and round up for the house.
That's called stealing! Theft! Not your money! I don't care that it's just around a dollar. She did it because she didn't want to make change and pocket the extra. So I actually paid about 22% to the restaurant.
The food was alright, the rooftop deck was pleasant. Busy and loud but pleasant.
How our server, Monica T, handled our table and money.... Unexcusable!
Monica ensured that my wife and I WILL NOT BE BACK! WHAT AN UTTER LACK OF BUSINESS ETHICS AND EMPLOYEE INTEGRITY!
Watch your check, charges and change if you decide eat or drink there!
Update: After having absolutely no clarification about very much, I felt I should ask WHY WAS ARE SIMPLE 2 TOP SINGLED OUT TO HAVE 20% ADDED TO OUR CHECK?! We ordered drinks and dinner. We stayed for about 50 minutes! I want an answer as to why we qualified to be SINGLED OUT?
I'm sure some people would accept your answer/non-answer. I am not one of them! What I got from your reply is that you're going to allow servers to pick and choose whom they wish to target with this charge.
I'm feeling like I need to file a complaint with the State Attorney Generals office for improper business practices/charges... In fact, I will do that today! Funny how they didn't allow me to respond or give me an email for further communication.
Nothing is going to change!