Fiona T.
Yelp
I struggled deciding how many stars to give Juci Jerk bc if we are talking about the food, it deserves 5/5 stars, hands down. I'm a huge fan of their shrimp (I think it's the best item on the menu) and their jerk chicken. We've been eating here before all of the "celeb ravings," so you could imagine our surprise when things started to slip downhill.
If you aren't familiar, Keith Lee visited Juci and left a review that went viral. He literally blew my spot up lol what went from a 15 min wait for food quickly changed to a 4 hour wait. I am not joking - one instance we had to order and leave and come back. Ever since, I feel like the business has struggled to stay atop this overnight success. For starters, their IG bio lists a phone number where you can call in orders/catering - you think they ever answer that phone???? and if they do, they are absolutely not accepting over the phone orders like stated. So that leaves customers the only option of driving to the restaurant and praying they are A) open or B) the option you want is still in stock.
Two, no one is actively updating the Instagram. There's a disconnect between what is taking place in the restaurant and what is being communicated live. There have been a number of times they've been out of a dish and there have been 0 updates on the Instagram. So now no phone OR socials communication.
Three, they have a chownow site where you can allegedly place online orders - however, the site is literally never open for orders! It always shows orders for the following day and when that day gets here, it changes to the next day. I don't trust ordering in advance bc they keep disabling the site to receive orders.
Do you see the disconnect???? This place literally blew up overnight and no one can call, place orders online OR see live updates. Then they'll randomly close in the middle of the day and you guessed it, no updates on socials. It's honestly really sad bc we love it here but if they don't fix these concerns, the business will continue to spiral. There's no reason in this day and age you should not be able to place orders prior to arriving to the restaurant. No one wants to drive 30 mins out their way for disappointment. They are severely understaffed if you ask me.
Things to note: no dining inside, just enough space to order and hangout and wait. There's parking on premises but on days where it's packed, might be best to park next door at the gas station and walk over.
This place has ALL the potential, but they desperately need to get up to speed!!!