Melanie V.
Yelp
First of all, Rudie is awesome. He helped me today at the to go order stand. I asked for his name and told him I'd be writing a review.
I stayed at Resorts World over the past weekend. I am a bartender and I worked the When We Were Young festival right up the street. As many of you know, it's a brutal all day festival for 2 days straight. As a bartender, we work 17 hour shifts.
I checked in on Friday at the hotel, and was told I have a $100 room credit for food to use over the weekend. It was only me staying there, so I was stoked.
After working my first 17 hour day, I got back to my room and decided to order room service from Junior's. I attempted to order on Grubhub, but for some reason it wasn't working. I called the restaurant 3 times and got hung up on each time but whoever kept answering the phone. I decided to walk down to the restaurant and place a to go order myself. This was around 11:30pm. I ordered a garden salad, the brisket platter, and the strawberry cheese pie.
Exhausted and starving, I made my way back up to my room. I should have checked, but once I opened my bag, I realized the cheese pie was not in the bag. This was at around 11:50pm. I immediately called the restaurant, and a woman answered the phone. I explained what happened and asked what to do. She said a few times "we are almost closed", and offered zero help. She said I could run back down and try to grab the dessert, but again, they were closing. I told her I didn't think I would make it. She was very short, very snappy. I asked to speak to a manager, to which she replied "I'll get my manager so they can tell you the exact same thing I just told you." Wow.
Manager gets on the phone, I explain everything, and she offers to refund my room charge for the cheese pie. She apologized, and was very kind. Jokes on you to whoever initially answered the phone. But whatever.
This morning I still had room credit to use, so I decided to get breakfast before I checked out. Room service again wasn't working, and concierge couldn't help me after I called them, so I again walked back down to the restaurant. I was greeted by Rudie. Very, very nice man. I explained everything and what had happened at my last visit. We laughed about a couple more things, had a nice convo, and he assured me that he would grab the strawberry cheese pie first and make sure it was in the bag. He also made a delicious vanilla/ chocolate latte, and packed up my order. Give him a raise.
Over all, the food over the weekend was just okay. This morning I had the eggs benedict. Needed more flavor. The mashed potatoes and gravy in the brisket platter was amazing, but the brisket wasn't great. Salad was pretty good. Cheese pie ended up being a little dry (after all that!)
Not sure I'll be back. Thank you for the free food, and the great service Rudie!