Walter J.
Yelp
This bar is committing fraud and it has been going on for over a year! We visited this bar on our vacation and were excited to see the city view. Although the drinks were average at best, and the bartender was inattentive, the bigger issue is that he actually changed the tip amount on our bill, hoping we would not notice. We did notice when we got home and I called the General Manager, Mitchell McKeithan. He asked me to send him an email with the details and a copy of the receipt (which I did), and he told us he would take care of it. Upon checking my visa account several days later, I noticed he added a new charge for the correct amount, but never took the original fraudulent charge off of our credit card! So we ended up getting double billed for the drinks, along with the fraudulent tip amount. I emailed Mitchell McKeithan again, and he said the Vertex Manager was supposed to have done it and he must have made an error. Again he assured me it will be fixed ASAP. Well, two weeks have passed and it's now been over two months since we originally visited the Vertex Bar, and nothing has been done. I called him and left messages, but he has not returned my calls. I was not surprised when I saw a review from James Miller one year ago, indicating that the same thing was done to him. Unfortunately this must be common practice, and many people just don't notice it. Let's just call it what it is - fraud. So disappointing. Dear Owner, we see you respond to each review. Don't bother with me unless you're going to take action on this very serious issue happening at your establishment. I have contacted our credit card company, and I will also be contacting the Better Business Bureau.