Mike G.
Yelp
As longtime patrons of Juniper, my family and I have frequented this establishment several times a year, drawn in not just by the delectable cuisine but also by the warm ambiance and friendly service. However, our recent visit, marred by the appalling service provided by waiter Michael C., has left us with no choice but to bid farewell to what was once our go-to dining spot.
From the moment we were seated, it was evident that something was amiss. Michael's demeanor was far from welcoming; instead, he appeared disinterested and aloof. Despite our attempts to engage him in conversation and express our excitement about our meal, he remained indifferent, barely acknowledging our presence.
His incompetence became glaringly apparent as he fumbled through taking our orders, frequently mixing up items and forgetting simple requests. The wait time for our food was excruciatingly long, with Michael offering no apologies or explanations for the delay. When our dishes finally arrived, they were disappointingly lukewarm, indicating a lack of attention to detail in the kitchen. Heck, one of the surf and turf plates they forgot the lobster. he told us he didn't work in the kitchen but he ordered it correctly. He never brought the lobster.
Throughout the meal, Michael's neglect continued, as he failed to refill our drinks or check on us to ensure everything was satisfactory. When we attempted to flag him down for assistance, he would casually saunter past our table, seemingly oblivious to our needs.
What truly irked us was his dismissive attitude when we voiced our concerns about the service. Instead of addressing our grievances with professionalism and courtesy, Michael shrugged off our complaints, displaying a shocking level of apathy towards customer satisfaction.
As patrons who have consistently supported Juniper over the years, it pains us to sever ties with a dining establishment that was once a cherished part of our culinary repertoire. However, the abysmal service rendered by waiter Michael C. has left us with no other recourse. It's regrettable that the actions of one individual have tarnished our perception of this restaurant irreparably.
In conclusion, until Juniper takes decisive steps to rectify the issues plaguing its service standards, we can no longer justify patronizing an establishment that fails to prioritize the comfort and satisfaction of its customers.