Sam M.
Yelp
WORST SERVICE OF MY LIFE and aggressive when we complained about bad food -- AVOID
Sadly, used to love it here, but went last week with my friend and the food wasn't edible. We unfortunately had to send it back TWICE. When the bill came, they had left the uneaten food on, took it off, grumpily, after we complained, but refused to give me my usual 10% discount on the rest of the bill. When we complained, the manager talked about how the food is always the same, ie there was nothing wrong with it, and also talked about how we should think about his point of view and feelings and how it was bad for him having food sent back. I explained, in vain, that the premise of a restaurant is not how he feels, but how the customer feels, and that the foods needs to be edible to be paid for -- that is the service. He continued to go on about how it wasn't legitimate for us to send it back, and then another staff member got involved and also had a go at us. Simple premise, serve edible food and then we will eat it. I have never been spoken to so rudely by someone in a cafe and am appalled by his behaviour. Avoid at all costs.