Kate H.
Yelp
I've lived in FC for 11 years, I'm a huge live music fan, and I never knew JV's existed until Monday (3/20) night. I looked around at the POW/MIA flags and thought, "I'm really going to like this place!"
I had looked at the menu before coming, because I have food sensitivities, specifically egg and gluten, and I brought my own salad dressing so that I could at least have a salad with grilled chicken and not have to worry about egg in the dressing. The menu claimed to accommodate food allergies, and boasted home-cooked meals.
When I got to JV's, one of my dinner buddies suggested getting something off the weekly Specials board. I saw flounder and vegetables, and figured that was entirely safe. If the flounder is a special, logically it will be fresh for that week. The waitress finally showed up, and never read out the specials. She was an older woman (maybe 60s, but dressed like she was 20) with blonde curly hair that was very obviously dyed. She wasn't too familiar with the menu, but I asked her what came with the flounder, and she said, "veggies and rice."
Well, when the flounder landed on the table, it was breaded (can't have gluten, can't have egg); it had a side of coleslaw and a side of potato salad (mayo is made with egg yolks); that mix of vegetables you find at military chow halls or in the frozen aisle--carrots, corn, lima beans, and green beans--and rice. I immediately asked her if there is egg in the breading on the fish. Her response: "How should I know?" I asked if she'd check with the kitchen, because I have an egg allergy and a gluten sensitivity (I would have pushed through the discomfort of the gluten sensitivity if the breading didn't have egg), and said I didn't realize how the fish was prepared. She said, "Fine," and stomped off.
When the waitress came back, she said, "The kitchen staff has no way of knowing how this flounder was prepared because it comes frozen in a box already put together." So much for home-cooked meals. "OK," I said, "then I need to send it back. I cannot risk consuming egg." The waitress said, "Well I can take it back, but I'm going to have to charge you for it." I said, "Seriously? Can't I just get something else?" She replied, "I could swap out the entree for you," and I jumped in with, "Yes! that sounds great!" but the waitress finished with, "but I'm not going to wait around here for you to make your decision, because I have a job to do and we're busy." The place was half empty, and most were at the bar, where the bar tender was taking orders. I snagged her back and said, "Yes, I'd like the lamb chops, instead." The waitress's response was so condescending and fake sympathetic. She said, "Sure. But I'm going to have to charge you for BOTH full entrees." The guys at my table were shocked. I said "never mind, I'll take my check." With a smirk, she turned on her heel and brought me the check for my uneaten meal. She had taken 30 minutes from the time we sat down to get to the table and take drink orders, but the check took her 30 seconds. I paid exact change and walked out. By the way, JV's takes a credit card from EVERY GUEST the moment you sit down. I'm willing to bet they do this to make sure every guest gets charged despite the lack of service.
I understand that waiters and waitresses have a tough job. I understand it's annoying to work around food allergies and food intolerances (which is why I hadn't been out in months). I was nothing but polite to this woman. I should have said up front that I couldn't have egg or gluten, but I didn't even order something that typically comes with either. And, if a restaurant is putting on their menu that all the food is home-cooked, and that they work around food allergies, I would assume that the waitress would at least be familiar with the menu enough to SAY whether the dish contained allergens, as should the kitchen staff if they're allegedly preparing it.
I should have asked to speak to a manager, because it wasn't right to be charged for something I couldn't eat AND full price for a replacement. I will never go back to JV's Restaurant.