JW Marriott Auckland

We booked months in advance for a family room with two queen beds as we needed space for myself, my husband and our adult daughter and teenage daughter as we where coming to Auckland for a concert. When we arrived we were told that they had overbooked the hotel and we where moved to a room with one queen bed and a roll away single bed. When I asked how all four of us were going to fit in that room they said the 3 of us could sleep in the queen bed. There was no offer of compensation, so we declined and told them we wanted the room we booked. They eventually agreed. Check in was at 3pm and they then told us our room would not be ready until 4pm. We had to be at the concert by 4:30pm. Again we complained and eventually got into our room at 3:30pm. We where also charged for items from the mini bar which we did not consume. This is a pricey 5 star hotel. They need to do better. Would not stay here again. There are loads of better hotels in Auckland at a cheaper price point.

I am a marriott loyalist, and have stayed at Ritz carlton and JWs across the world. The level of service at this JW was beyond execeptional - from the Valet, to the Concierge, and with Chrsitina at the front desk. The hospitality and genuine care was the best I have received at any Marriott property thus far. The rooms are newly renovated and well done in a sleek, modern take on midcentury modern. The pool, hot tub and sauna were nice. The gym was well equipped. 100% would recommend, and would stay here again.

Marriott always a lovely place. The lobby smells so good at this place. With so many people around it’s not noisy. |Very effecient front desk. Super super helpful. Great guides to a lot of things around. A smiling lot and happy to help with more than just a smile. A quick chat or gossip as well on a common interests making it so comfortable. |Rooms |I chose the standard twin beds. Good room size, comfortable beds, well stocked mini bar, good tv size, good toiletries. Has a tub and a shower cubicle which is good. Hate that don’t. |Small pool indoor but really don’t have time to use it if you out the entire day |The breakfast buffet is classic. A huge variety of items to choose from. The service team, excellent service with a smile.||Negatives |Lacks adequate tv channels ||Carpet on floor outside room makes it tough to walk suitcase need to drag ||The gym has some limitations. No water station inside gym. Need to come out walk down few steps. Come out of area thru key card fill a glass and carry it back same route. |No entry without key card 2 levels. Quite a thing. |The hotel channel talked of ice plunge in gym, but non functional. Message can always be modified to say not available, why advertise when not in order. |Overall can’t not go back . It so well located near the wharf and thr queen street for shopping.

I only stayed here for one short night after arriving late in Auckland. The reception staff were very friendly and helpful with my needs. The hotel is a bit dated, but it is well maintained. The room was clean and spacious. And after a long journey, I slept well in the comfortable bed. Unfortunately, I can't say anything about breakfast, pool or any other hotel amenities, as I didn't use any of them. The hotel itself is located in the city center near the harbour, so that everything is reachable within walking distance.

I recently stayed at JW Marriott Auckland. Overall, it was a good stay, but it felt more like a standard Marriott rather than the full JW Marriott experience. The location is excellent, very convenient for exploring the city. Breakfast was good, and the staff in the breakfast restaurant were superb—especially a lady of Indian ethnicity whose name I unfortunately don’t recall. The lounge was closed for renovations during my stay, which was a minor inconvenience. One notable issue was valet parking. While the hotel offers valet service, it didn’t function as expected during my stay. Due to cold weather, staff were often unavailable, and it was difficult to find someone to assist. At a minimum, the hotel should provide a sheltered cabin for staff to protect them from extreme weather, ensuring better service for guests. Overall, it was a solid stay, but I expected a bit more from the JW Marriott branding.

The JW Marriott Auckland sets a high standard for luxury in the city center. Its location is unbeatable, placing you within a short walk of the Viaduct Harbour, Princes Wharf, and the Queen Street shopping district, making it ideal for both business and leisure travel. Following a significant refurbishment, the hotel now offers beautifully appointed, serene rooms and suites that truly embody the "luxurious urban retreat" concept. The bedding is exceptionally comfortable, and the inclusion of high-end amenities (like Aromatherapy Associates bath products) elevates the experience. A major highlight is the fantastic leisure area, which includes a heated indoor pool, spa/jacuzzi, and sauna, often with beautiful harbor or city views—a perfect escape from the city bustle. While the hotel is renowned for its elegant, natural-element-inspired design and delicious dining (especially the flagship restaurant, Trivet), the real strength of this property is the exceptional and attentive staff. The team, from the front desk to the concierge, consistently goes the extra mile to ensure a seamless and personalized stay. This is the definitive choice in Auckland for those seeking a premium hotel experience defined by comfort, excellent facilities, and world-class service.

I stayed at the JW Marriott Auckland while on vacation in October. My last stay there was a couple of years ago, while the hotel was undergoing renovation. The service wasn’t great then, but I thought things would be better after the renovation.||I was completely wrong. The service here is absolutely the worst I have ever experienced in any Marriott property. I arrived slightly before my scheduled arrival time, and my room wasn’t ready. Completely understandable, so I waited in the lobby. There is no lounge at this property, and the staff didn’t offer me any refreshments, but I figured it would be a short wait.||90 minutes passed, and my room still wasn’t ready. The excuse from the staff was housekeeping was working on the room. For 90 minutes? The excuse then changed to they wanted to upgrade me due to my Ambassador Elite status - I never requested an upgrade! I just wanted the room I had booked.||I finally got my room after threatening to leave for the Accor next door, which had rooms available. ||I received a call from the manager apologising, and offering 10000 points for the inconvenience. I never received the points.||The service at breakfast is atrocious and inconsistent as well. I ordered my eggs, and they never arrived. The order never made it to the kitchen. I was charged for my coffee on one day, but not on the other.||This property should not be a Marriott property, much less a JW. ||There’s a number of Intercontinental and Accor properties nearby, those would be much better options.

From arrival at valet, through to check in, room service and check-out, the service at this hotel was exceptional. Every detail here reflected genuine five-star standards. And every staff member we encountered provided genuine smiles and outstanding and professional customer service throughout. The facilities are also impressive, particularly the heated indoor pool, and the atmosphere throughout the hotel exudes luxury and sophistication. We highly recommend the JW Celebration Package for those wanting something a bit extra. JW Marriott is a true five-star hotel in the heart of Auckland’s CBD.