JW Marriott Auckland

We stayed at the JW Marriott for two nights before boarding a scenic cruise around New Zealand. We were booked into this hotel as part of the cruise package and while we were concerned with previous reviews we accepted that while the hotel was being renovated that we would get a renovated room. The staff were very good and attentive while working though the hassles of the renovation, however the state of the renovation and lack of basic facilities during the renovation was concerning. The room while having been renovated was poorly finished to a standard you would expect in a cheap country motel. While the bed was comfortable the finishing and workmanship was poor. Another issue was that at reaching the hotel we were told that handling baggage was $15 per bag, even though our cruise package included all transfers including baggage handling. My wife has mobility issues and has trouble with the luggage. We have a contingency including luggage straps that we started to assemble and the staff came to our rescue and assisted at no charge. (We tipped the bell boy $20, all we had in NZD). It wasn't the cost, just the management approach which was disappointing. Reception was temporary due to the renovation and there was little seating in the reception area. The only alternative was up some stairs in the adjacent building. While this was inconvenient, the staff were very good in assisting us and calling us when our transfers arrived.|The meals in the restaurant currently used by the hotel were very good but the staff struggled to keep up with the number of patrons.|We normally wouldn't have booked this hotel due to past reviews and all we can say is that we are disappointed both with Scenic Tours for nominating this hotel, the level of room fit out and the poor planning and understanding of the hotel management.

We loved staying at the JW Marriott Auckland because the hotel is conveniently located and within walking distance from the Sky Tower and numerous restaurants, grocery stores and pubs. The rooms are modern, comfortable, and have all the amenities. There is a restaurant and bar downstairs that serves breakfast, lunch and dinner. The menu had a variety of dishes from which to choose and an extensive wine list. Best of all was the hotel staff. From the front desk agents to the concierge and restaurant staff, everyone went above and beyond their call of duty and displayed exemplary customer service! We stayed here twice during our visit to NZ and can’t wait to go back!

Stayed here for one night while waiting to fly back to the states. The service at the front desk was very friendly and the process to check in was really quick. We got an upgrade and that was nice ahead of a long flight home. The room was really nice and clean. Had a lot of places to store suitcase and to put away clothes if needed. Towels were good quality and large. Shampoo, conditioner, soap and facial bar smelled really nice and seemed like good quality. Robe was a plus too. The bed was comfy but pillows got really flat in the night. Sheets and comforter were really nice. A lot of lighting options. The only downside is that I think we got a connecting room and sounded like a loud family (or just loud ppl) next to us and could hear them late at night and early in the morning.

Everything underground renovation. Which is good. Still very unstable. However housekeeping for our room left a bit to be desired-- diet from weeks if in use in the tub, even after we requested it be cleaned, restored in our unable to use it. And our account buddies and their wonderful bath salts writing been so appreciated. We also pointed out the black build in the shower grout. Couldn't tell anything was done The amenities are great with aromatherapy brand soaps. First time e were given 2 toothbrushes with the tiniest Colgate toothpaste tube we've ever seen!! And included comb, shaving kit, sanitary napkin, vanity to kit. And had a great morning sending light that came in under the bathroom counter. Quite nice! Works stay here again, particularly if the pool and exercise room were back in use after the renovation. I works nite that it was great that the only sounds we ever heard from that were light tapping

Great hotel in Auckland! We had a great 2 night stay here. The construction was annoying and the hotel is filled with old people who are in town for the cruises. Other than that, our stay was lovely! There was no lounge because of construction but the restaurant on the first floor was great, the gym was EXCEPTIONAL - a well above average hotel gym. There was also a pool and sauna. The best part of this hotel is the location: located just a few blocs from the harbor and literally just a quick walk from anywhere you could need to go. We are Marriott loyalists but we recommend this hotel to anyone visiting Auckland!

A hotel in transition that is far from ideal at the moment and has some fundamental flaws:||1. Check in: surprised that there is no lobby. The entire hotel is under construction and check in took place in an area that must typically be part of the loading bay. The front office desks are literally on wheels. A very uninviting first impression.|2. Amenities: there are none! Apart from your room and the breakfast restaurant, all other facilities are closed. No lobby to sit in, No executive lounge, No gym, No swimming pool nada. Staff, were cagey about when these renovations would finally be finished. They have been in progress for over a year and many deadlines have apparently been missed. Suggest you call the hotel and make sure the facilities you desire are open before you make a reservation. I must have missed the renovation fine print on the marriott website when making my booking. |3. Rooms: these are lovely and brand new. However, there was a tour group staying on my floor, having a lengthy conversation in the corridor. You could hear every word from within my room. I expected things to improve once they moved into their respective rooms, but no! One was able to continue listening to normal voice conversation in rooms on either side. The sound proofing is terrible and obviously not something that was considered as important during the current renovations. IMO a major flaw! Also, renovation noise starts early and continues throughout the day, every day. Bring earplugs.|4. Service: exceptionally good from most staff. I was truly impressed! But then the hotel kept missing my wake up calls and as a result I ran late for some meetings.|5. Breakfast: very nice restaurant ambience and great food, coffee and service. One of the highlights of the hotel. Breakfast items were varied, different and of high quality, which meant I ended up inviting business guests over several mornings.

We aren't the kind to dwell in our hotel rooms versus getting out and about; that said this would be my first choice if we did. Our room was well appointed with an amazing bathroom and great lounging accessories and views. The hotel personnel we dealt with were top notch including making sure personnel were at desk and valet as we had a very early departure for the airport.

We stayed here using Marriott points since most of the other hotels in Auckland were full due to a concert at Eden Park, and I'm glad we did. The hotel was very central -- about halfway between the Sky Tower and the Ferry Building. We were given a very large room with a nice sitting area near the window (though we didn't have much of a view). The hotel is being renovated, but the construction didn't disturb us. I would consider staying here again if I am in Auckland again.