JW Marriott Auckland

The JW Marriott in Auckland is polished, modern and well located in the city. The staff were friendly and helpful. Overall a good experience, but some things to be aware of.||My room was a fairly recently renovated deluxe on an upper floor. The “upper floor” part, however, was less of a brag than the front desk made it out to be. Instead of views of Auckland’s skyline or harbor, the window gazed into the glass elevator shaft of the residence entrance. If you enjoy watching strangers rise and fall at regular intervals, this could be thrilling. The room itself was well decorated with a chaise lounge and a comfortable bed, though the bathroom suggested the renovation budget had been stretched just shy of the finish line. At night, the walls turned out to be thin enough that I learned more about my neighbors’ dinner plans than I ever intended. ||Breakfast was fine. The service was very scattered. Getting a basic coffee felt like an achievement unlocked; asking for a latte (an upcharge, of course) was near impossible. Meanwhile, the buffet played a daily game of roulette with the eggs. One morning they were dry enough to crumble like old parchment. The next they shimmered on the edge of raw, practically begging to be reclassified as a smoothie.||All that being said, I would stay here again given the competitive pricing compared with other JW Marriotts.

Took two rooms and stayed three nights here. As an Ambassador Elite member, I do not feel this top tier status of Marriot Bonvoy is very much welcomed here, compared to other Marriot hotels. There was no upgrade to my room, and of course the usual answer is that the suites are limited, and any upgrade is subject to availability. In fact, I have no problem with that. My only bad experience with this hotel is the room heating. In the cold winter night, I was freezing in the room despite turning on the air conditioning to 26C! It made no difference but a kind housekeeping staff who came for the turn down service noticed it and brought me a portable heater. Even that, it didn’t help much. Breakfast wise is fine, but it is rather inconvenient just to order a hot drink or a fried egg! The front desk staff were generally friendly but not the staff serving the lobby happy hours because the lounge is under renovation. The way I was interrogated about my room details in order just to enjoy a drink there put me off. If there is any good thing I can say about this hotel is perhaps its location, especially the Japanese restaurant across the street as till today I still miss their dishes!

⸻ Our stay at JW Marriott was delightful and made all the more memorable by the exceptional hospitality of the staff. From evening to morning, the crew consistently provided warm, attentive, and professional service that truly elevated the experience. The bed was incredibly comfortable, ensuring a restful night’s sleep after a long day of travel. There were a couple of minor setbacks — despite leaving the “make up room” sign on, we returned around 3pm to find the room still unserviced, which was slightly inconvenient. Additionally, the shower room felt a little narrow compared to expectations. Overall, it was a near-perfect stay, with excellent service and comfort making it a destination we would gladly return to, with just a few small areas for improvement.

Stayed here for 3 days when working I. Auckland and as always the JW Marriott does not disappoint. Where ever you go in the world you know if you stay here it will be top notch. Rooms were spacious, and had everything you could need including spare toothbrush and razor. The breakfast was excellent and service was top notch. My only complaint about the breakfast was charging $6 for a hot chocolate which is a bit weird to be honest. Bed was soft and easy to sleep in. Hotel is close to most amenities and just outside there is a shop which sells most things that you need. All in all it was a good stay. Would recommend

Excellent hotel in Auckland city. Great amenities as well, including ample seating upon entry, as well as a fabulous little bar. Well appointed, spacious rooms, our King room came with a bath. Fantastic staff, check in was quick and efficient. I noted that some of the staff were able to speak other languages to help overseas guests understand more easily. I thought this was great, and very thoughtful, and again, helped with efficiency and overall great customer service. Definitely our "go to" hotel when we visit Auckland.

Sanjay at reception was so so friendly and helpful, going above and beyond to make my birthday evening special, with free drinks and sweet treats. He is an asset to the team, and I would love if my compliments could be passed on to him and his manager. The rooms are beautiful and well appointed, and the views and location are great. Also loved the indoor pool and spa! The breakfast buffet at Trivet was second to none, as well. Would happily stay again :)

Exceptional from start to finish! The newly renovated JW Marriott Auckland blends luxury with comfort, while the staff’s warmth makes every moment memorable. Brilliant location, flawless service, and perfect for both business and leisure travellers—an experience I wholeheartedly recommend. Be sure to dine at Trivet—beautiful setting, delicious breakfast buffet, and incredible dinner menu offering great value.

Found this hotel conveniently located in the heart of CBD The lobby is grand and impressive. Unfortunately the room was disappointing.My room was booked for 4 people but amenities provided for 2. 2 bathrobes/bedroom slippers and water. I feel that for a 5 star hotel, it should check before checking in the guests. What 'upset' me most was I reported a dead insect in the room to the front desk in the morning and was assured that it would be taken care. But when I returned in the evening, the insect was still there. And I had to call again to request for water. Other than these hiccups, all good.