JW Marriott Auckland

I'm sorry for writing a review so late, but even now, our time there was so memorable that I still had it on my to-do list to write a review. We had a wedding to attend in October and had a large group of family coming through on various days. The Marriott staff were absolutely professional and kind throughout our whole stay. That professionalism began with the concierge team, which included Ken and Leo, who were able to set up transfers from the airport for our family members and provide advice on restaurants and places to go. They even assisted in arranging a large transfer for the entire family to and from the wedding. The staff from the front desk and the Trivet restaurant, which included Monika, Grace, Jack, Tiffany, and Nativita, provided excellent customer service...I appreciated their kindness, especially when we had to seat large numbers of our family for breakfast and dinner. The kids loved the buffets and even made one child a lover of over-easy eggs. Thank you to the Trivet staff for their patience and understanding. I know we were a little loud at times, but we were so happy to see each other after being apart for over a decade. The beds were comfortable, and the rooms were neat, modern, and spacious. Loved the amenities like robes and slippers and even umbrellas to borrow when it rained. We appreciated the front desk, who ensured we had connected rooms for our family members with children. The hotel is located in a convenient area with many restaurants and stores within walking distance. We did not rent a vehicle, so I cannot comment on parking. We look forward to another return to Auckland and staying at the JW Marriott.

We held an event in the ballroom for an end-of-year work function. The events team were excellent. Very professional and friendly. The food and service during the event (including AV services) was first rate. Shiva was in charge and he ran the event flawlessly. Attendees remarked at how well it was catered and how much they enjoyed themselves. We also stayed at the hotel and tried all the dining options. The room was excellent. Restaurants were all very high quality with great service and excellent food. Kureta in particular was an amazing culinary experience. I would highly recommend JW Marriott in Auckland for any conference/event needs. The staff there provide the highest quality hotel and dining experiences. The location is near the downtown public transport hub so easy to get around.

We had an amazing honeymoon stay here and couldn’t have asked for better hospitality. A special shoutout to Khusboo Basnet, who made our dining experiences at Trivet truly memorable. Her warmth, attentiveness, and genuine care made every meal feel special. The entire Trivet team was wonderful, welcoming, professional, and attentive throughout our stay. The dining experience was excellent, and the honeymoon welcome setup in our room was such a beautiful and thoughtful touch. The hotel’s location is very central and convenient, making it easy to get around. Our room had all the basic amenities we needed and was comfortable and well maintained. Thank you for making our honeymoon so memorable. We truly felt celebrated and well taken care of!

We had the most extraordinary experience staying at the JW Marriott Auckland. From the moment we arrived, the service was absolutely next-level: warm, attentive, and genuinely thoughtful in a way that made us feel truly cared for throughout our entire stay. Every single team member went above and beyond, and it showed in countless little details that made the experience unforgettable.||The hotel itself is stunning: impeccably beautiful, spotless, and luxurious. Every space felt calm, elegant, and perfectly maintained. The food was exceptional as well…every meal was delicious, beautifully presented, and memorable.||This stay exceeded every expectation we had. We felt so welcomed, so relaxed, and so spoiled the entire time. We absolutely loved our stay and hope to return. A heartfelt thank you to the incredible JW Marriott Auckland team for making our time there so special and truly unforgettable.

We had a great stay at the JW Marriott Auckland would give 4.5 stars with a tendency toward 5, mainly because of the excellent service. One minor thing is the long waiting time to be seated for breakfast as only one employee was responsible for this. The Executive Lounge opened on the day of our arrival, and Benjamin and his team exceeded all expectations. Their friendliness and outstanding attention to detail made a big difference and truly enhanced our time at the hotel. Beautiful property, very comfortable rooms (newly renovated without carpeted flooring), and exceptional hospitality. Highly recommended!

We had a wonderful stay at the JW Marriott Auckland. Overall, I would rate the experience 4.5 out of 5 stars and honestly, very close to a full 5, thanks to the exceptional service. However, some minor details still can be improved which is e.g. to hand out the welcome drink to everyone by checking in. ||||We had a lovely fresh renovated room on 10th floor without carpeted floor. ||||On the day we arrived, the Executive Lounge had just opened, and Benjamin and his team did an absolutely fantastic job. Their warm hospitality, attention to detail, and genuine professionalism truly elevated our stay and made us feel incredibly welcome.||||The hotel itself is elegant and comfortable, with great amenities and a relaxing atmosphere, but it was Benjamin together with the team in the Executive Lounge that really stood out. They made our experience truly memorable.

We had a good stay, however for a 5-star hotel I expected much better service to be honest. The staff are very friendly but seemed overwhelmed, especially at the breakfast lounge. Not to mention the morning queues to access the breakfast buffet, which were always a big downer. It seems the hotel did not have enough capacity to accommodate all its rooms to eat at its premises, and we sometimes had to wait more than 20 minutes to get a table. You can imagine how fun that is with a toddler and a 6 year old who are very hungry. One morning a large group in their 60/70’s arrived at the hotel on their way to a cruise ship and they had to stand in line too, waiting to get a table. Did not look good. The food was amazing, though, and the coffee was top notch. At check out, we tried to get a large taxi to fit all our luggage and again we had to wait nearly half an hour, and I ended up ordering an uber by myself - even though I wasn’t sure about the rules and regulations regarding traveling with toddlers and child seats in NZ. Fortunately it all worked out, but again it seemed that the hotel was understaffed, which is disappointing considering how much they charge per night.

Wow, was the first impression upon walking into the JW Marriott Auckland's one-bed corner suite, which I am grateful for being able to redeem my nightly upgrade award. The room was festively decorated in a Christmas theme with a 6+ meter lighted Christmas tree. The bedroom was divided from the living/dining room by a hallway, allowing for a separation of early peaceful rest and late-nighters. The full-sized dining table encouraged us to order room service, which was delicious, particularly the local mussels and shrimp caesar salad. ||Check-in was friendly and professional (sorry, I did not get the kind lady's name). Concierge and the lounge staff were on-point and proactively assisting guests. For platinum+, the lounge, which included an early evening reception, was stocked with local wines, beers and light appetizers. Breakfast was served at their Trivet restaurant, which included a full buffet and omelets/eggs made-to-order. ||Summary: A near-perfect stay, I would definitely stay here again, even without a suite upgrade. The location is in close walking distance of the waterfront, shopping areas and business district.