JW Marriott Cancun Resort & Spa

We just returned from our first time at the JW Marriott Cancun and we couldn't have had a better time. From the second we arrived, we felt at peace and were treated like royalty. The beach and pools were amazing. The staff were all warm and welcoming and ready to help with anything. We are Titanium Elite and enjoyed the complimentary breakfast each morning. The breakfast choices were amazing. The pool and beach bars and servers are top notch as are the hotel bar servers. So many smiling, happy faces. We enjoyed dinners at Gustinos and Sasi Thai and their staffs also were excellent as was the food. Our rooms were spacious and quiet with outstanding views. We took our 20-something-year-old daughters and they loved everything about it as well. This was an excellent choice for us and we appreciate the outstanding service we received during our stay. Can't wait to return.

It was my second time coming to the JW Marriott in Cancun and it really is the best resort ever! The pool food is so fresh and delicious, my family jokes we could eat it for every meal. The waiters at the pool and bartenders are so friendly and remember our names to say hello even when they’re not serving us that day. The rooms are very clean and updated. This resort is very comfortable and makes it easy to relax. My family will definitely be returning for years to come!!

This hotel is fabulous and we feel, is the best in Cancun. From check-in to breakfast to dinner at Gustino's and Sasi Thai is always spot-on. Those restaurants are by far our favorites in Cancun thanks to a great, delicious menu and great service under the direction of Adriana Maldonado, F & B Manager. Check in by Jessica (?) is efficient, friendly and professional. The rooms are beautiful and the beds are super comfy. We visit 3x per year. Can't wait until our next stay in May. Thanks to all who make our stay here so special and memorable.

Amazing beaches and events all weeks long. Multiple different pools with swim up bars. Dinners and room service dishes could be improved but restaurant atmosphere and service was top notch. Would defeintly recommend spending a week here. If you plan to do any excursions while on your trip, I highly suggest looking into the jungle tour or visiting some of the many zip line attractions.

This is one of the best-managed hotels I've ever stayed in. Every staff member at the hotel is professional, kind, and takes pride in their work. We became members of Club 91, where the manager, Marco, is simply outstanding. He knew my daughter by name, continually checked on us to ensure we were having a fantastic experience, and made delicious drinks! We also had an excellent experience with our Yoga instructor, Martin. Practicing yoga with Martin near the ocean at sunrise was a truly pleasant experience. The hotel is extremely family-friendly. During Christmas, they offered a cookie-making class for kids and even arranged for Santa visits. All in all, we had an amazing experience!

This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult and regular pools). Strong coastal winds made beach time uncomfortable, and the breakfast buffet turned into a hectic experience with long waits for tables. Note that Platinum Plus status benefits don't extend to lounge access here - it requires additional payment. Unfortunately, one of our party became ill (likely from the crowded breakfast setting, which felt like a feeding frenzy at a Zoo, though this could happen anywhere with such high volume). Bottom line: While this hotel has good bones and potential, I'd strongly recommend visiting during off-season. The holiday period crowds significantly impact the experience and make it difficult to enjoy the facilities you're paying for. Consider your timing carefully when booking.

Wow...... What a great property. 7 nights of bliss with a Club 91 room package. The team in the Club 91 lounge is top notch with outstanding service. Marco, Alejandra, Francisco, Franco, Eduardo, Ana, Krystal thank you again for the hospitaility. It didn't matter where you went on the property, service with a smile all around. Also a specific shout out to the entire pool bar staff in the "Adult Pool" area with Isaac behind the bar. For a first class level of service, this is the place to stay. Insider tip.... for a sunny balcony, request the south side of the building during the winter months

As a Titanium elite member having stayed in Marriott for a total of over 780 nights I can say with confidence that our stay at the JW Marriott Cancun was nothing short of perfection! From the moment we arrived, the exceptional service and warm hospitality made us feel truly special. The staff went above and beyond to ensure every detail of our visit was flawless. The rooms were immaculate, spacious, and luxurious, with breathtaking ocean views that made waking up each morning a dream. Every meal we enjoyed was a culinary delight – the food was top-notch, with a variety of exquisite options that catered to all tastes. Shoutout to staff member Gustavo who served us near the pool (#416). Sipping a refreshing drink and enjoying snacks poolside while soaking in the stunning views was an unforgettable experience! The facilities were world-class, from the serene spa to the pristine pools and well-maintained beachfront. Whether you’re looking for relaxation or adventure, JW Marriott Cancun has it all. This property is a true gem, and we can’t wait to return! Highly recommended for anyone seeking a luxurious and memorable vacation in Cancun.

If I had a chance I would give this hotel a 4.5 star rating as it falls just short of 5. LOVED it here. Would stay here again if I weren't so interested in trying out another hotel we just heard about recently. 4.5 because: there's a contruction project in the pool area that starts at dusk. It's annoying, not as bad as it was, but still, annoying. Second: The roof top of the Hard Rock Hotel next door has obnoxious disco music blaring really really loud every night and it's super annoying. Third: We wanted to get an adult only jacuzzi which their website said is available, and it is not. You have to go to the 4th floor spa to get a jacuzzi without rugrats running all over and screaming and then you have to pay 300 pesos per person to use it. When we got there last night to pay our 300 pesos, we were told there is no hot water. There might be hot water tomorrow morning. That really was upsetting since hot-tubbing is our thing for our old creaky bones. Another reviewer said the hot tub in the spa is free, please note, it is not. There was a comment about Mexican food. There IS SPANISH food here, plenty. Bravio Restaurant definitely fills that bill. It is VERY true that the staff here are extremely nice and accomodating. It's a little difficult to get sometimes EXACTLY what we need but they go out of their way to help. I did not appreciate that there is no real refrigerator in the room. Only a mini bar frig where if you remove something from it it automatically charges you for it. So don't touch it. And there's no microwave like in some Marriott hotels. Because we were here for over a week while my husband had surgery, a microwave would have been so terribly helpful. I could have inquired, but they would have charged us for it I'm sure. If they had one. ALSO there are a LOT OF STAIRS. If you have a bad hip or knees like me, plan to take a little time getting into and out of the restaurants and the bar. Big steps too, in some cases. Hot tubs in the pool area - NOT HOT. Adults only outdoor pool is on the other side of the hotel between the JW and the other Marriott and there is NO HOT TUB at all. That's a real bummer. We try hard to stay away from kids when we are traveling and when there's no hot tub in the adults only area, we are bummed. I would come back if my budget allowed. This was a real treat as we were dealing with the surgery and all and wanted pure comfort and quiet. It was good for that. But, this hotel does not normally work with the clinics so not entirely handy. OH and one more thing, the security here is GOOD! In fact, every time we came back in a car, taxi, uber, etc. we made a point to turn down our window and say who we were to the guard. They are very adament about who comes up to the front door. Have fun.

JW s location is great, close to shopping malls and local markets. However, we did find the hotel itself It's a bit lack of the typical Cancun vibrant vibes that you normally would observe at others resorts. It is a luxury hotel, indeed , with high-end shops, tequila tasting, classy restaurants and attentive services. If you prefer a quieter experience in Cancun, then this should be one of your top choices.

This resort of overpriced for what you get. Absolutely avoid the Club Level. The food was not great. The staff is decent overall but not at the level you would expect from a JW Marriott. They will charge you for having a kid in your room and you are certainly getting ripped off for the daily rate they charge you for a kid. The pool is great as is the pool service (but again way overpriced drinks). There are much better options for the money in Cancun.

This is a wonderful, 5-star resort with exceptional amenities and service. The staff goes above and beyond to make every aspect of the Guest Experience nothing short of perfect. The food is delicious and everything we ordered hit the spot. We loved sitting by the pool, devouring their Traditional Ceviche. SO freakin' good! We spent 8 incredible nights at this property and we're already looking forward to a return trip. Typically, I like to try different destinations and properties, but this resort was so perfect in every way, shape and form. A special shout out to Manager Miguel Flores who went above and beyond for us. He's truly an asset to the organization and the property is lucky to have him. Thank you for a magical 8 night stay!

First resort experience, and I am plenty glad I chose JW Marriott. If you are interested in this resort here are some points to consider: -Although it is not all inclusive and built 20 years ago, they maintain the classic resort vibe and care deeply about the spirit of service, and maintaining the quality and look of the property. you'll pay for meals at restaurants or for the by-the-pool food and drink services, but even with a family of three eating & drinking moderately, JW Marriott it is cheaper than, for example, the Hard Rock Cafe hotel next door, which by comparison on average charges $200-$300 more per night (part of the all inclusive package) at least, depending on the number of people per room. You'll also see employees repainting, trimming plants, maintaining the pools as needed. The rooms are nice and seem to have been renovated recently, and can offer some idyllic views of the white sands and azure sea. -The beach access and infinity pool that stretches across the whole back of the hotel are the strong points of this resort. I recommend getting to the pool house early and get towels, then find a spot near the pool and just camp there the whole day. You can certainly leave the spot for lunch or back to the hotel room. But having the spot will maximize the experience, specifically swimming in the pool and enjoying the beach / ocean. -For food, the restaurants here are ok. There are better options outside the hotel. But if you want something quick that is Thai, Spanish, Italian, or some food from the beach restaurant, their items are definitely above par. Be sure to make reservations for dinner as they get packed easily -The exchange rate was $1 USD TO $16.4 pesos, which is not the worst, but not great either. You can get by charging your card, using USD, or billing to your room number. -There is no airport shuttle but you can have the concierge book a taxi for you -The operator is your friend when you just arrive, to answer all your questions and help you navigate the resort. -The spa is nice, with a pool and a hot tub that are free. Massage and nail services are extra. The gym is right next door and has everything, including machines, free weights, a squat station, and Olympic bars. They also offer free exercise classes. -Last but not least, be sure to use up the vouchers, such as 2 free drinks, free wine tasting, hand exfoliation for 2, etc. you also get complimentary ironing service of two items per day.

Sat at the lobby bar for cocktails and an appetizer. The bar area staff was very friendly and knowledgeable about the menu and the area. The lobby bar has 150 margarita options to choose from. This is our second time and we will be back again. We usually stay at a different resort but always come to the Marriott bar.

I'm impressed! And I couldn't wait to write a review. The service is very friendly and accommodating. We were not interested in an all inclusive as we were planning a few day trips and this was the best decision we made in our family trip: The food at their restaurants is delicious. We loved our room view and we couldn't ask for more. I loved Sasi (Thai food) a their Spanish restaurant!! They also have an Italian restaurant that makes fresh pasta every morning. Pool has an excellent view of the beach and access to it.

It's a beautiful and a very clean hotel that's located in the hotel zone. All outdoor lounge chairs and chairs under a palapa are free. The cabanas are available For a fee.

We stayed here in January of 2024 and from start to finish we were treated like royalty. The staff called us by name, and at every opportunity spoiled my mother for her birthday. Alejandra went above and beyond to make my mom feel special. I had emailed ahead and when we went to dinner the first Night, she was serenaded with birthday cake. When we returned to the room, it was decorated with a sign and balloons. It was amazing. I mentioned that we love JW properties and this is why. Aside from the impeccable service, the actual resort is gorgeous. Our room was clean with a beautiful balcony and Caribbean view. The hotel was handicapped accessible and staff jumped at the opportunity to help. The pools were clean and well maintained. The infinity pool overlooking the beach...wow, I could stay there all day. In fact I am still searching for a view from a pool that I like as much: unsuccessfully. lol. The spa services were also wonderful. Again, treated like royalty!! Poolside service was also wonderful. They set up our towels, found is great spots every day, and were attentive (but not overbearing) when ordering food and drinks. We tried all of the restaurants and loved the Italian one the most, but breakfast was also excellent. We actually had to stay an extra day because our flight was cancelled and the management made arrangements for us with genuine care. We were sad to leave even after the unexpected extra day. While I am trying to take my mother to as many new places in the world while she can still travel, we are very much considering returning in January for her birthday again because of the unmatched service and beautiful space the JW Cancun provides. Love love love it here.

Service, food, and beach access were amazing! Great location, and easy access to great local fare.

I was in shock on how stunning this resort was. I actuated hated leaving it to check into my all inclusive.

Not all inclusive despite the site we booked from saying it was. We were first put in a room that overlooked a construction project, not the ocean view oasis promised/paid for. So that was a major burn to not even be able to relax a second after a long day of travelling. The reception desk was slow when we asked for a room that we paid for and initially told there were no other rooms (this is at the end of slow season, and hard to believe). After 20 mins we got the room we paid for that magically appeared. There's zero authentic cuisine here. A Thai restaurant where it's mostly fish sauce in every dish. Italian restaurant is the best, found that out late in our stay. The free guacamole bar consists of a dollup of guac and two chips. Definitely not a bar . You will likely be hungry here if you don't go to a local market for food (in the town more there's Euro and one inside on the second floor of the mall near Hermes). Tips: Use the free sunblock at the outdoor area with the towels, try not to pay $30 for it inside if you can avoid it. Take the public bus for $1 each way to the Euro market for snacks and booze, way better than $20 per drink at the bar...that's $20 USD per drink. Overall, amazing bathrooms, bed was.comfy, and view was great... unlikely to stay at this location again. Maybe if/when they do go all inclusive it will be better?

Delicious pool side food choices. Drinks and service are equally impressive. Great drinks too

Beautiful view and relaxing place to be We love the beach and the swimming pool in this hotel. Good for family and friends.

Wow, what can I say about this hotel that has not already been said? Everything is absolutely top notch from the beginning to the end. Every single service person was friendly and helpful, from check in to check out to everything in between. Our room view was killer. The beds are comfortable. Our room was not huge but more than adequate. The room is super modern (the light switches take a while to figure out). The bathroom is luxurious. The shower had the biggest rain shower head I have ever seen, and the shower area is large enough to fit a family of 4 simultaneously. The hotel has many outstanding restaurants. We tried several of them (separate reviews) and I can say that we thought that they were excellent. There is onsite souvenir shopping, a travel agent, and a couple of stores to pick up stuff for the pool, etc. The resort is completely self-contained and we did not leave the resort once during our 5 day stay. The lobby bar has a free guacamole bar from 5-6 every day. The outside is gorgeous. Kept immaculately clean. Every time you turn around someone is cleaning something. The outdoor pool is heated. The ocean is steps away and the beach sand is super fine so it is soft. The wife loved the spa. The food service by the pool is excellent. Really, it was one of the best hotels and best experiences we ever had. The resort fee is $35 a day in 2022 which is high but you do get some nice amenities that soften the blow a bit, and the internet is reliable and fast. When we return to Cancun we will only stay at the hotel.

Amazing in every way! From the moment we checked in, taking their time to accommodate us because we had two rooms to the last day, everything was fantastic! Ernesto and Mauricio were always friendly and helpful making sure everything was good. The rooms were impecable, so clean! The beds, pillows, bathroom, the view! They cleaned every day. Can't say enough. The whole hotel smells great and it's cold inside. The pool was awesome and the beach was nice. Their staff is there to serve you, period. I do have to say, the beach is not incredibly walkable as other beaches in the area and you don't really experience the turtles at night. However, we are so pleasantly for such an awesome stay! Tip: if you don't want to spend lots of money on drinks, you can get your own from the Oxxo and that really helps!

I recently stayed at the JW Marriott Cancun and my start to my vacation in paradise was very frustrating. I arrived at 1:30 as I stated in the app which the hotel agreed to a early check which I am eligible w my status. The Pros: close to many shops and nice Restaurants beautiful facilities and restaurant access at Marriott next door. Cons: 1st issue was my card was being charged for more than the front desk informed me so this caused declined. I travel for work frequently and I'm familiar with a security deposit of $50-$100 for incidentals. I had to call my bank to verify charges and they were charging my card $200 over booking amount, luckily they had an agent available being that it was Veterans which they informed me of the higher charge. I made sure to transfer that amount to my card. From there I checked into my room and was given a room that I didn't reserved. I requested the paid rate for an ocean view and was given a garden view which was basically a view of the ceiling of the resort. I wasn't happy so I went back down and asked the front desk to help me with fixing this I was then told multiple times that I was in a ocean view but my app showed me the room they placed me on was not. From there I was told I would have to wait 1 hr for another room I said ok that would give me and my daughters time to grab lunch. We did and we came bk at 3:30 which was 2 hrs past the time to only be told we would need to wait until 4 pm before the room would be available. At 4:05 I returned to inquire about check in and was told I would have to wait until 5pm. The front desk staff was rude and made me feel as if it was my fault and penalized me for asking for what I reserved. I told them at this point I would like to get into a room. I was livid, I demanded they provide me any room because we had been traveling since 8am. They did accommodate me with an ocean view. After arriving home I noticed my credit card had additional charges on the bill that were no listed on the hotel liber. I would not recommend location. Unhappy Elite Member

Nestled along the pristine shores of Cancun, the JW Marriott emerges as a paradisiacal masterpiece, and my recent stay left an indelible mark, earning this luxurious resort my highest acclaim. From the moment I stepped into the opulent lobby, it was evident that the JW Marriott Cancun is in a league of its own. The architectural splendor, coupled with meticulous attention to detail, set the stage for an unparalleled experience. This place is not merely a hotel; it's a haven, a slice of paradise brought to life. The top-notch customer service at the JW Marriott Cancun is nothing short of exceptional. The staff, a beacon of warmth and professionalism, went above and beyond to ensure every moment of my stay was tailored to perfection. From the front desk to the concierge, their dedication to providing a seamless experience was palpable. Their wealth of knowledge about the resort and the surrounding area added an extra layer of comfort, making me feel like a cherished guest in a grand, welcoming home. The resort's amenities are a testament to a commitment to excellence. Every corner exudes a sense of luxury and tranquility. From the meticulously landscaped gardens to the pristine pools and well-appointed fitness facilities, every aspect of the JW Marriott Cancun is a testament to a dedication to perfection. The maintenance of these amenities is impeccable, creating an atmosphere of unbridled indulgence. One of the highlights was the ethereal beauty of the resort at night. The waters that flowed in captivating hues of blue beneath the moonlight created a romantic ambiance that was simply magical. It was a scene straight from a dream, transforming the JW Marriott into a celestial escape. In all aspects, I wholeheartedly award JW Marriott Cancun a perfect 5 stars. This resort is a symphony of luxury, hospitality, and natural beauty, seamlessly woven together to create an experience that transcends the ordinary. If you seek a destination where every detail is perfected, where service is an art form, and where the very essence of Cancun's beauty is captured, the JW Marriott Cancun is the pinnacle of indulgence.

My wife and I just came back from a 10 Night stay at the JW Marriot!! Full details below, but in brief, it was an amazing trip, hotel, and experience all around. Definitely would recommend, 10/10! Hotel is clean, modern, safe, and unbelievable service. Rooms are beautiful, AC works excellent, food is top notch. There is honestly not a single thing I could say negative about this resort even if I tried. We did not do the all inclusive Club 91, and we spent a comparable amount daily at the on resort restaurants, and got to eat when/where we wanted. Prices are very reasonable for a five star higher end Marriott. The following staff made a huge impact on our stay...starting with our favorite staff: Rafael in Bravio Breakfast and dinner who always went out of his way to come say high, take our order, and have genuine and pleasant conversation. He is a true team player and a valuable employee to have a the resort! Isidro delivered a very professional high-end food room service. Eleazar always was kind and a pleasure to see every morning for Bravio Breakfast - excellent service. Manuel always came to say high at Bravio Breakfast. Valeria was always smiling and very pleasant and seated us almost daily at Bravia Breakfast. Carlos, working in the front lobby was very professional and kind as well. These staff members are among the main reasons we will be back! Please express our gratitude and appreciation.

We are so enjoying our stay here at the JW Cancun resort. Such amazing views, wonderful, attentive staff. We have truly felt pampered and so relaxed. Much needed time away from the January cold in Kentucky. Also, the restaurants at the hotel are really great. We did not do all inclusive because we really enjoy fine dining and we felt like all of the food we tried was really great with just a few minor complaints (just us being picky, nothing at all bad). 10/10 recommend.

I liked pretty much everything about my stay here. Service was great, nice room, loved the pool and the restaurants were good. My main complaint is simply lack of a Mexican restaurant in the hotel. I go to Mexico, I want Mexican food. But regardless I recommend this hotel, and I'd stay again.

Only 20 minutes from the airport, the JW Marriott Cancun is a restful resort located in the middle of the gorgeous green hotel zone. Our room was newly remodeled with a modern vibe with an ocean view and plenty of space that we liked! The restaurants we dined at were delightfully delicious. Between both Connected Marriott hotels, we had-choice of 8 different on-site restaurants to choose from my favorite was Gustino's OMG food, and the service was top notch. Our kids loved the ease of getting a quick slice of pizza at 750 pizzeria/mini-mart. Don't forget to get a taste of the decadent Gelato at 750 it was amazing.

I can't wait to go back already! The minus star is for the buffet food served at the events that I attend. Both times food was eh! The all-inclusive hotel is the best option ( thank you to my hubby's work for this). Sedona grill, 705 cafes, and beach walk were great!!! Sedona grill- we came here for brunch, and they have so many options to choose from. Omelet station, bagel station, donuts, fresh juices, nachos, and all the fixings and many many more (8/10) 705 cafe/Small store- Picked up a quick bite here, one breakfast to go: salmon bagels with no cream cheese, fresh papaya, and green juice. IM OBSESSED WITH THEIR GREEN JUICE (I need the recipe, please). We also got the pizza from here room service. We got the veggie with no veggies and pesto on the side for the hubby! Big pizza and tasted terrific! (7/10) Hana (Polynesian grill)- my fave restaurant. It's right inside the other Marriot next door to JW Marriot. Their seafood and their plating are phenomenal. They have performances every 15-30 minutes, which is excellent (10/10) Champion- also at the Marriot, they have karaoke here, and they serve bar food (8/10) Kasai- Noodle bar/sushi (I liked all of the sushi we ordered 7/10). The seafood ramen was a sad 5/10. Sasi Thai- We didn't eat here, but their cocktails and the restaurant's aesthetic gorgeous!! ROOM 730 was the perfect room to see the pool and the ocean.

Stayed at this resort last year on our Cancun trip. The view from our room was nice, our stay was comfortable, room service was good, and plenty of places to eat on the resort. We had private access to the beach as well as plenty of pools to swim in. There was a nice mini mall on the resort that was so convenient and a little market to grab a snack and treats. The staff was so kind and helpful. We really enjoyed our stay!

A safety issue that can't be overlooked is the 20 seconds rinse of the dirty plastic cups at the bar on the pool deck. After that quick rinse they are then set next to the bartender to reuse. Please stop this. We wear masks, did no other high risk or indoor activities, rented a car so that we wouldn't need to take any buses and are now returning home sick. We tried to overlook the reuse of the dirty pool cups but now in hindsight we should have steered clear. If this is happening out in the open, what is happening behind the scenes? Such a shame that otherwise the hotel is beautiful and so many staff are hard working but this and any other similar practices make us second guess returning.

Such a pleasant experience! This resort was recommended by a coworker and I'm so glad we stayed here! We came for a quick 2 day 1 night trip and this gave us all the relaxation we needed! The check in experience was pleasant, we worked with Alexandra and she was amazing! We were upgraded to the 12th floor. We had dinner at the Sasi Thai at the Marriott property. I had the red curry which was soo good! So flavorful with a good amount of spice! The lychee was a nice sweet touch. I would order this again, kudos to the chef! Each room comes with two robes, the bathrooms are spacious, staff was pleasant. The breakfast buffet has a great selection to choose from. It was included with our stay, but I believe it is $25 USD usually. Definitely a relaxing resort, I would come back for another relaxing trip. You can take the bus for $.50-$1 to downtown night life or the shopping mall. There are also more restaurants across the street within walking distance.

Very clean hotel. I have OCD, so that says a lot . Everyone is so nice at the hotel. Shot out to Christopher who was very nice and accommodating. The only thing that I didn't like was that the buffet closed for renovations, And there is not much Mexican food around. The hotels try and accommodate American food, instead of sticking to the culture.

We had a nice time here. I won't say it was extraordinary, but we enjoyed it. Keep in mind that this is a huge resort in the Zona Hotelera, so you are not necessarily going to get an intimate or romantic experience as you would from some of the resorts a bit south in Riviera Maya. But if you are looking for multiple large pools, clean rooms, and helpful hotel staff, JW can provide. **Sargassum seaweed alert- there was a considerable amount while we were there, it better than points south on the Riviera Maya. We were part of Club 91, and stayed on the 14th floor. Hallways were clean with the exception of someone's room service left in the hall a little longer than I'd like to see it. Club 91-The Club 91 area was very clean and stylish, and the workers there were extremely friendly. You could tell they care. Food can get repetitive- they must get a large order of 5-6 ingredients and find ways to use them for each breakfast and lunch we were there. It was okay but not excellent. But they kept replenishing the food and kept the beverages stocked. I will say, the club at the Aruba Marriott was a bit better, and I believe adults only which is great for us. Room--the room was nice but I wouldn't put it up there with other JW's I've been to. They did have a soaking tub and separate shower and toilet stalls in the bathroom and the bed was comfortable. Towels were rough. Decor was a little dated. The resort as a whole-- best thing here is the Italian restaurant. What an exceptional meal in an upscale setting. There was a family friendly feel at the main pool area, the beach, and the beach bar/grill. Lively but not loud or obnoxious for mature folks or children. There is an adult pool tucked away on one side of the resort. This resort is adjacent to the Marriott and you can walk from one to the other via a causeway. If I come again to this area, I would prefer a smaller boutique hotel. But this isn't a bad place to stay with family or a group for a decent price.

Sunrise at the JW beach! Beautiful start to the day! Time to reset your body clock and soul.....with the beach!

Truly marvelous hotel in every way. Stayed here for nearly two weeks. Here are my thoughts: Location: The hotel is in an ideal location directly in front of the ocean. It is close to town as well--just a short cab ride away. Rooms: My room was remarkable. Clean, modern, well-maintained, and spacious. The bed was very comfortable, and our view was absolutely breathtaking. Grounds: The hotel itself is a grand resort. Very well-maintained and clean. It has everything you could ask for as far as amenities. The pools are fantastic. You couldn't ask for better pools. Swim-up bar, plenty of space, perfect water temperature. Staff: The staff is on another level. Exceptionally friendly, kind, and courteous. I can't say enough about all the people that work at this hotel. Restaurants: We ate at the restaurants here a few nights and the food was really delicious. Of course, we were on vacation, so we wanted to eat out as well, but we had lunch at the hotel every day and dinner on 4 of the nights. If you're looking for a first-rate resort experience in Cancun, I can't recommend the JW Marriott enough.

Came with a company (part of incentive trip). Nothing about this trip disappointed me. Service was amazing, food was delicious, drinks were always flowing, room was clean and turned over when needed. Cannot wait to go back!

This is our second time here. The JW in my opinion is one of the best places to stay at for a vacation. The moment you walk in, you truly feel like you're on vacation, the staff do their very best to greet you by name, welcoming you home. Check in is quick. The resort is just beautiful. Lobby bar has live music nightly. The pool is breathtaking, and it's temperature is perfect. The sunbeds are cushioned, and private cabanas are plenty. We booked a Caribbean suite which is like a luxury 1 bedroom 1.5 bathroom apartment spa suite. The views from the two balconies are beautiful. The room is almost sound/noise proof. All on-site restaurants are delicious with a relaxing atmosphere. This is the second of many trips here.

Between the JW and the Ritz there are probably no two better options in the way of luxury accommodations. I opted for the JW over the Ritz for two reasons: it was a bit cheaper and it had an indoor pool. Yes, the place is beautiful and impressive, as expected, but two issues left me with a bad taste in my mouth. First, upon checking in, I inquired about a discount given that the resort was clearly empty (we walked in the day of our check in and made a reservation on the spot). The front desk advised me to return the following day in order to obtain a possible discount. I did not have time to return to the front desk during regular business hours so I inquired the following day (two days after checking in, which was the same day as my check out). The front desk advised the discount could not be applied since I did not appear at the front desk one day after checking-in, as instructed, but that if I had appeared, I would have saved $20 US per night, for a total savings of $40 US. Apparently, there was no way to apply this discount upon checking out and the front desk's nonchalant attitude was such that they left me feeling like it was my screw up for not inquiring the day before. Second, after checking in, I saw several signs displayed on television screens throughout the resort regarding 8:30 AM daily yoga classes. I woke up early the following morning for the sole purpose of attending this yoga class only to be told the following by one of the receptionists in the spa area: 1) The yoga class was not at 8:30, but rather at 9:00. 2) The yoga class was not being held in the studio, as advertised, but rather, outside and; 3) The yoga class was private and not open to hotel guests. Instead of attending the yoga class, I utilized the spa facilities only to discover upon exiting the spa area that the same receptionist who advised me about the yoga class was in fact the class instructor. Also, he was instructing the class in the studio. Why, JW Marriott, would you advertise a yoga class to the entire hotel that is not even available for your guests? Aside from these snafus, the service and food on the beach was very good (go with the shrimp tacos and the hummus). Everything else was pretty smooth, including the overpriced massages (about $200/person for 80 minutes, and that's the couple's discount).

I have spent 6 days here and loved it. The hotel has been renovated and the rooms are great. The AC is also great and it's quiet. The location is directly across from numerous restaurants so you don't need to walk far to eat outside of the hotel. The pool chairs come with great cushions which make you not want to leave! I could have stayed at the Royalton Chic all inclusive but having tried that Marriott brand last month for a week in Punta Cana I decided I would rather my hotel budget be spent on a nicer property and then I would cover the cost of my food. The all inclusive concept is great if you like to drink a lot..... I do not... and it's great if you are not a foodie.... I am. So for me going with a nicer property worked out well. Your priorities might be different.

This was a good spot good location and good restaurant choices . Lobby bar has 100 margaritas however many of them ingredients were not In season. 4 stars because the resort was under construction and that was never disclosed so relaxing by the pool including hammering, jack hammering, scaffolding and annoyance. The other thing is only two elevators were working so there was constantly a line for two straight days to go upstairs to the 10th floor. Pool waiters excellent!

Wow.... It has been at least five years since my last stay here. The incredible upgrades to the rooms and the lobby bar are fantastic. Obviously more upgrades but I came in late last night & haven't even walked to the pool yet. From the minute I was greeted at valet to my warm welcome at the front desk, I was so happy. Even a trio of truffles for my Bonvoy level. Those didn't last long! When I walked past the lobby bar and saw the 150 ( !?) or so margarita options I hurried back down after the bellman explained me all the amenities. Freddy is quite talented & knowledgeable about tequila!! I had the BEST passion fruit margarita made with Casa Noble tequila. And the trio of bruschetta hit the spot! Most memorable experience: eating at Gustinos with two other ladies - business meal. From Michael's knowledge and genuine hospitality with wine choices to the outstanding Funghi risotto and atun (one of my few spanish words) to so much more...the live music - such talented ladies. And oh...we are too full for dessert...said me NEVER! two desserts and we ate everything! My room: most comfortable bed and sheets. Could hear the ocean all night long - very peaceful If you have the opportunity to experience club 91 on the 14th or you will be stunned. So much delicious food!! Heading up there for a quick bite of breakfast before I leave. Able to have my Covid test here which was awesome and they booked my return trip to the airport on the shuttle van which was much less expensive than the taxi from the airport. perfect!! What a treat staying here. Marriott knows hospitality and it was on full display here.

My girlfriend and I stayed here last month for my 30th birthday and we had a blast. Our room view was absolutely breath-taking. The infinity pool was my favorite followed by Gustinos Italian restaurant. Our last day here we got a massage and spent time in the spa and had an amazing time. Totally worth every penny. This location is close to the mall so you can literally jump on the bus for $1 and get to the mall in less than 10 min. Really enjoyed our time here and we probably will be back. By far our favorite trip!

Guests BEWARE: This review would have been 5 out of 5 if it wasn't for the hotel's front desk and billing department. Confirmed a billing discrepancy during check-out where a resort restaurant had double charged us for a dinner. After returning home checked CC statement and saw that hotel charged card the full wrong amount including the double charge. After many emails (call them was useless), a Ms Esteban of Guest Relations, acknowledged the error and emailed this would get corrected. Hotel goes ahead and charges my CC the full corrected amount, yea. But, they do not credit the original CC charged amount. So, I now have 2 CC charges for the same stay. It has been 30 days since check-out and I still have NOT received the credit on my statement. Yes, I can dispute the double charge w/ CC company but this is a bad look for such a nice high-end property as JW Cancun. Apparently, it appears these billing "issues" at JW are common practice as we have heard of 2 other family members having similar issues. Yet, there are many PROs to this property: service levels from the staff were outstanding, restaurant and food was excellent and pool/beach areas just beautiful. We stayed in a Grand Ocean View that was amazing. Such a nice resort it pains me to leave a negative review but it's unfortunately warranted.

Always incredible service. I would like to acknowledge two servers in the Lobby Bar who provided exceptional service. Brenda & Viviana were so very friendly, professional and, you can tell, they love their jobs. Not only did they go out of their way to ensure I had a spectacular experience but the other guests as well. The dining experience at Gustino was on the 19th was fantastic...the service, food quality and presentation stood out. It is also nice to see the staff recognized me from previous visits. The entire Marriott family of properties are consistently wonderful but some, like the JW in Cancun excel at service. Thank you Brenda & Viviana for making my birthday a special day, indeed. My 2 cents. Greg T.

Awesome hotel, best service from any hotel we have stayed. Every person that helped us at this hotel was so kind and genuine. Not one bad experience. Club 91 is so worth it!

The best!! I stayed there the first time I was in Cancun. Stayed elsewhere the second time due to no availability--this is the best hotel. Stay here--everywhere else was no where near as good.

This was our first visit to the property, but we immediately felt like family. The moment we handed our keys to the valet staff, we sensed a welcoming warmth. The service and attention to detail made for a truly exceptional experience. My wife, our 13-year-old daughter and I spent our first 7 nights in a beautiful "Third Home" condo in the Playa Del Carmen area. As planned, we moved to the JW for our final 3 days to celebrate my wife's birthday. While the service and staff were great at our initial resort, they couldn't hold a candle to the JW. The fantastic service began even before we arrived. I contacted the concierge staff via email and Luis Chan promptly responded. I explained we were celebrating a birthday and requested some snacks and appetizers be delivered to our room prior to arrival. Luis quickly sent me a menu, arranged everything and it was flawlessly executed. Don't hesitate to pay for the upgrade to club 91, as it is worth every peso. The food and drink selections are as plentiful as they are tasty. Amelia, Marco, Eduardo, Sebastian, and everyone at the club were extraordinary. A special "shout-out" to Amelia who is simply phenomenal and went above and beyond. It really is the little things that make a difference. She always greeted us with a huge smile, some pleasant conversation, and a list of daily specialty lemonades for our daughter. She also acted as our personal concierge, everything from arranging an amazing dinner at Gustino's, activity suggestions and was able to fix a faulty room key immediately on-site without us having to make a trip to the lobby check-in. The dining options are very good, highlighted by Gustino's, where you will enjoy great food, exemplary service, ambience, and gifted violinist. Gym and tennis facility are among the best we've had the pleasure of experiencing at any resort. Look forward to returnng with anticipation.

AMAZING They were beyond accommodating to us! As a Muslim family we can't have pork. In the 91 lounge, Mr. Juan Pedro Maldonado, special made us amazing chicken. So kind Thank you!

This hotel was HORRIBLE!! I booked an ocean view room and they put me on 1st floor below the lobby level. The bed my friend slept in was dirty with blood and bodily fluids. She didn't notice until the next morning because we were tired and went to bed early. The food was terrible. The front desk was not helpful at all!! They did move us to the 10th floor the next day, but we were only there for 3 days. There were NO chairs left by 8am. Chairs had towels on them all day and people would not show up. For a short weekend getaway it was not great. The cabanas on the beach and by pool were 400.00 a day. WOW!!! I have pictures of the bed but not sure if I should post them.

Well it's hard to believe that is a Marriot owned by an American company because this hotel sure has it down how to totally take advantage of its guests ! At starting prices of $600 per night for a just ok room ( tiny closet and drawers ), bad internet connection all over the resort ( the tv has Spanish speaking channels and streaming which requires a good internet connection ! I ordered a drink at the pool bar ( btw there are 6 , yes 6 chairs at bar because they want you to order your drinks from a chair st the pool for tips ) . The drink I ordered was $24 which was fine except it was terrible ( no alcohol , no ice ) I asked the bartender to put some r in it and when I checked out it was now $34 Don't bother with the drinks they are terrible , The food is pretty awful too and expensive . The only thing this resort has going for it is the beach is lovely ! Don't try to lay on a chair on the terrace looking out at the ocean bc I was immediately informed it was an additional $200 daily . As I said , if ratings were for how do you get it down to chsrge for everything like a bottle of water ( can't drink theirs ) they are superior ! Save your & and find another spot . Debra Wenninger

The best vacay I've ever had! They really took care of all our needs. From the free popsicles at the front to the delicious smoothies by the pool! Even the beach was clean and well maintained.

Stunning! Wowee. Location, location, location! Most rooms have an ocean view of some sort. I had the an amazing room with a great view of the ocean with the most colorful sunrises and sunsets. Definitely recommend waking up early for this! Love that a giant soaking tub is included. Plus, the rooms feels so beachy and clean. I never ever wanted to leave. If you are lucky, you will get towels folded into animals. Didn't have this at my stay until I moved to the Marriott next door. No worries! I was still happy. The amenities are amazing! The infinity pool. Jaw dropping gorgeous. I enjoyed the beach area as well, but people will try to sell you crap. I felt safer jumping in the pool and not getting anything stolen when I was by the pool. There is a gate with key entry to get to this area. So many pools to chose from.... adult pool. Check! Infinity pool. Check. Pools, pools, pools. There is a swim up bar in the adult pool. You can get service at any pool. Honestly, it's a luxury hotel and there aren't a ton of kids. No disrespect, just stating facts. One of my favorite bars is the lobby bar! Why?! Umm... feels like thousands of margarita choices. Although tequila broke up a handful of years ago, I'm ok with all these flavorful drinks. Can't tell you how many times I went back. I can tell you the prickly bear and cucumber margaritas were some of my favorites. So many great restaurants on-site. Sedona was my favorite as you could get Mexican food. You have to try the guacamole!!!! AMAZING! I can go on for days on this tropical paradise. Wish I was back there as I'm writing this in 17 degrees.

Ok!!!! January beaching!! One of the non all inclusive hotels. I chose it mainly for that. Didn't want a crazy crowd. Or a ton of kids. Price point was pretty high for the non all inclusive. The perks: super quiet!! Property: beautiful, stunning, well kept. All white everything. It's picture perfect. The room: beautiful! Simple . Gorgeous bath tub, the rain showers, heated floor. It was nice. The amenities: would've love more water bottles!! Considering how cheap the bottles are! And how much surcharge/ up charge they have on each bottle, it's insane! I bought a larger bottle from the gift shop/cafe downstairs for $6 USD. Later found that exact bottle at dinner outting for $.30 cents USD!! Insane. I like the iily coffee / espresso pods in the room but need water bottles for each! The towels and stuff are easy and plenty to get. I got king room with partial ocean views I think: had great views. View of their diving pool, adult pools and the gorgeous, super clean beach. I came during holidays/ New year. And even though they were busy, I didn't see more than 10 people total during my stay. Very quiet, peaceful etc. The pools are busy! But they have so many including kiddie pools and hot tubs plus their own beach with a ton of chairs and cabanas. Again, had no trouble finding a perfect pool spot or beach chair! Didn't care for the food or the drinks here: or even pizza. It is also walkable to their other hotel, Marriot. Less expensive, more casual. Super busy. Still had great views, few restaurants and very busy pools and bars. Love the hotel, not the food. They do have few great restaurants outside the hotel: just have to walk through that long gate, property and iguanas! Freaking scary iguanas!! Staff is indifferent too. They aren't friendly or not friendly. Hard to find them as well. I moved to Hyatt Ziva Cancun after: it was about 2,000 people more!! Insane, crazy, busy but very lively and over the top helpful staff. This place is perfect for getting away from it all: people, food, noise and all of Cancun :)

The staff here is top notch. I cannot say enough about how kind and helpful everyone is. It is a testament to the noble Mexican culture. Racists coming from the states-take note! My people will treat you right no matter what. Yeah I said it... I cannot rate this place 5 stars or even 4 stars tho. The place is beautiful but so are the other resorts in the area. Our room is just meh, kinda like the Best Western. The lighting in the rooms is minimal too. I guess it's a new thing. Well I hope you have good vision because I think it's way too dim and I frankly cannot see. The towels are also like cardboard! Am I missing something? Is this a "thing"? They are so rough and I know they don't use fabric softener because I can exfoliate with them and shed all my old skin. There is also scaffolding everywhere so good luck trying to take some nice pictures. Furthermore, they are ripping out palm trees so you feel like you are at a construction site. Apparently someone thought it was a bright idea to plant the palms next to the underground pipes. That didn't work out to well so now they are forced to rip them out. On any given day there is ONE elevator working. I cannot comprehend how a Marriott has elevators that are inoperable. Folks are still freaked out re COVID and don't want you packing in to one elevator. Then you have the rude, pretentious and uneducated *ssholes who jump in front of you and on to the elevator despite KNOWING they didn't arrive there first. Lots of wealthy folks here and sometimes with that comes a lot of ignorance so be prepared to wait for an elevator. Ya can't pay for class! There's plenty of space at the pool and the beach but probably due to COVID. It sounds like hotels are still operating at limited capacity. This place has no swim up bar btw. There is one kiddie pool which we didn't know about our first day. Well no wonder we got the stank eye from everyone at the adult pool. The Hard Rock is next door and they must have fallen on some hard times. The wall that faces the JW looks like sh*t! The view of that eye sore totally makes you feel like you are in South Central LA. The best meal was the breakfast from the room service. The grill by the pool also has some great burgers. Cesar the waiter is a saint! The Mexican "buffet" inside was a complete joke. They have a buffet but because of Covid someone is handing you the food soooooo minimal portions. The Mexican food was horrible. I'm Mexican and this food was no bueno. I don't mind paying if the food is good but how you gonna sell me some nasty food and charge me my first born child? Needless to say we've dined elsewhere for the remainder of the trip. Folks the Westin Lagunamar is still my fav and better than this place. Basically you are paying for the name "Marriott." This is NOT what the Marriotts are like back home.