Benjamin W.
Google
We stayed at the JW Marriott Hanoi for three nights and had an excellent experience. Even before arrival, the hotel sent a detailed pre-arrival email asking about preferences and airport transfer - a very professional and thoughtful touch. Upon check-in, we received a lovely upgrade to a Lake View Room. The Guest Relations team, especially the lady who escorted us to the room, was warm and welcoming. A birthday cake and pralines were waiting in the room - a really nice gesture.
The room itself was spacious, modern, and well-designed, with a beautiful open bathroom and great views. The hotel is large and well-maintained, featuring a big indoor pool and a fully equipped gym. The concierge team did a fantastic job organizing a private city tour on short notice, and everyone at the entrance was consistently friendly and professional.
Breakfast was excellent - a huge variety of international and local options, great coffee, and top-notch pastries. The Chocolate Bar is a real highlight. While the hotel isn’t in the Old Quarter, Grab makes getting around easy. Overall, a first-class property with great service and strong attention to detail. Highly recommended.