JW Marriott Indianapolis

I would like to express my gratitude to the wonderful Ms. Krueger, who went above and beyond to assist me with a few thank-you cards. The service from all the staff was kind, efficient, and accommodating. The rooms were clean, the meeting spaces were excellent, and I was impressed with the quality of the food. This location features its own Starbucks, a restaurant, and bars. It has a great central location, close to various sports centers and several attractions. Overall, it's a fantastic place!

I recently stayed at the JW Marriott in Indianapolis, and it was an incredible experience from start to finish. The location is perfect, with easy access to downtown attractions and great views of the city. The rooms are spacious, modern, and impeccably clean, with all the amenities you’d expect from a luxury hotel. The beds were exceptionally comfortable, ensuring a great night's sleep. What really stood out was the staff. Everyone was friendly, professional, and eager to assist. They went above and beyond to make our stay enjoyable. The hotel also boasts fantastic dining options and a well-equipped fitness center. I’d highly recommend it for both business and leisure travelers. Can't wait to visit again!

I am a huge JW fan but this one had me miserable the entire stay. The paper thin walls and weird squealing noises I could hear from my room all 3 nights were absolutely terrible. The pillows looked soft but sank & were hard as a rock. The bed was super stiff. 😩. Pros: Valet were on top of it and staff were as nice as they could be. Showers had good pressure but that's all I got. Also, your market place should not have a "tip" line on the receipts. Kind of ridiculous. 4/10. Update: The squealing noise I've been hearing has to be from their elevators. My room is right next to the elevator service room. Either it's a tight band or one that needs to be greased up, but man o man is it annoying to listen to. Especially during peak check-out hour!

Do NOT stay at this hotel. They overbook the hotel during events (to the point that they plan ahead and contract backup rooms at other, lesser hotels before they even run out of space), and then treat you like you're the problem and refuse to offer any reasonable solutions. We had several double queen rooms booked for our staff for an event at the convention center, called on Thursday to confirm all of the rooms and ensure payment was set up, and yet had 3+ rooms unable to check in over the weekend because they were full (I know of 3 but I believe other people in our group had issues that they resolved on their own). At some point they recommended a member of our group sign up for their loyalty program because "we prioritize our members when giving out the last rooms," despite our rooms being booked with a Marriott account. They then offered us single king bed rooms at other hotels, but refused to replace the double queen rooms with double queen rooms or book more than three replacement king rooms, meaning we had unrelated staff that were expect to share a bed. Ultimately we ended up with two king rooms at a hotel two blocks away, and one king room at a hotel nearly a mile away with two small air mattresses (see attached photo). This was their solution for 5 unrelated adults and one 17 year old who no longer had beds. Upon explaining to the top manager on duty that we had people who could not share beds (including one minor who we had to have parental permission granted to share a room but absolutely could not share a bed), she said "I understand, I'll see what I can do," walked into the back, clocked out, and left out the back of the hotel. When she didn't come back out for 30+ minutes, we asked the desk workers and they said her shift was over, she left, and she had not told them about any issues they needed to resolve. Hotels of this size seem to think that they can do anything they want and that there are no repercussions, but know that if you book at this hotel, you may or may not have a room and they will have no interest in helping you in any reasonable way. Our 6 beds at their hotel attached to the convention center were replaced with 3 beds and 2 air mattresses at hotels that were not attached to the convention center (1 bed and 2 air mattresses that were not reasonably walkable during the winter).

We stayed here for a wedding and while it appears to be a very new/fancy hotel I found the room was not well thought out; the bathroom layout isn’t great for 2 people and the closet makes 0 sense. I also asked for an upgrade to a king bedroom (our room block was queens) and was told there wasn’t one available which is fine but then found out the executive lounge was on a floor that we would have to take the elevator down to the lobby and then get on a different set of elevators. Overall not a great experience and will be staying at the Westin or Meridian the next time we come to Indy.

The JW Marriott in Indianapolis was a nice experience during my business trip. Staff at all indoor locations were pleasant and helpful. The hotel is very large but the elevators and conference rooms were easily accessible. The guest rooms were quite nice, comfortable beds, great bathroom, great toiletries, and housekeeping would come in a freshen up everyday. Locally, it is a bit of a trek to get to restaurants on foot especially in the cold, but there are ways to cut through and get to the main roads.

What a very pleasant stay! This is my 1st time stay in JW Marriott and the experience is wonderful. The staffs in front desk are very friendly and helpful. Both the public area and the room inside are very clean. The AC of the room is very quiet and the air quality in the room is very good. The self parking of the hotel is very convenient and the location of this hotel is so good that you can walk to many museums and attractions. The restaurant High Velocity is wonderful too. Will definitely come back next time! :)

Location is great, being connected to the convention center. That's about it. Food is way overpriced, 22% gratuity automatically added for room service, plus $5 to deliver, then they want a tip! I self parked and because I did I couldn't get a luggage rack, as valet came first. Late check out nope, forget it. So much for being a rewards member. Oh and elevator broke, so climbing 30 flights of stairs was so much fun! Edit to add that housekeeping knocked on our door at 930 am waking us even tho the do not disturb card was on our door. Check out isn't until 11 am. Then they came back at 10 and then again knocking at 1030. By that point I lost it and asked why they keep knocking at my door when check out isn't until 11 am?!