JW Marriott Miami

The staff always takes the best care of me to ensure I have an excellent stay! Whether it's Hannah, Brandon or Eugenia, they always make sure I have what I need. The Exec Lounge is a great place for bites and beverages. The gym is large with a variety of cardio, free weights, and equipment. The rooms are spacious with a nice desk/office area, beds are comfortable, bathrooms are also spacious with soft, fluffy towels and a robe. I always look forward to my stays here and would recommend to anyone visiting. It's centrally located so it's easy to get to the airport, Brickell, the beach, MDD, Key Biscayne, and other areas.

The room itself is nice but the walls are paper thin. This hotel is a perfect example of the decline of the Marriott brand. The breakfast felt cheap and the service at the front desk felt rushed and impersonal. The worst part though was the fitness center, which looked like it hadn’t been cleaned in at least a week. There were sweat stains on everything, no water was available, and there was no towels in sight.

JW Marriott was a pleasure to stay in. Thanks to the fabulous Mikayla and Kalim at the front desk who made our stay extra special. They were both so attentive and friendly every day. They both went beyond our expectations and made sure they took care of us, I have never dealt with such a friendly and supportive staff. Our rooms were amazing… the food was delicious. I would highly recommend JW Marriott for your next stay in Miami

Lovely staff, very nice room, great location and great breakfast. I recommend staying here. I also stayed at the Marquis which is great but pricey. This hotel offers a great location and is less pricey. Fewer amenities than the Marquis, but very accommodating.

Rooms are outdated. The carpet needs to be changed or completely removed. The windows are most definitely not sound proof. The staff is friendly and helpful. They should get rid of disposable cups, so bad for the environment. Instead they should replace them with normal porcelain coffee cups/tea that can be re-used. However, they are doing a great job with providing shower gel, shampoo etc...in a pump dispenser. The location is great!

My husband and I were to meet here before we both were off again on seperate journeys. As luck would have it we were both delayed coming in to Miami and my husband, a Marriott Titanium after several years as a Marriott Ambassador, let the JW Marriott Miami know I would likely get to the hotel prior to his arrival. I am always grateful for that when I am allowed a check in prior to him. On arrival I found the bell staff to be very friendly; the check in girl to be great, although she gave me different information than my husband got when he decided to book here over the Marriott Biscayne Bay and the JW Marquis, and that was over the club lounge being open late on this particular Saturday night after our flights landed. We were told on the phone it would be open, the check in person said it closed at 10p. The 'upgraded' Inspire room was nice, but not renovated recently, despite her 'sell' on that and each time anyone spoke of that on the phone, or the site when booking, this room is not a recent upgrade and if it is, someone has beaten it.. as the walls and carpet are in need of ..more renovation. The walls are super thin. It's always sort of 'knock' to status that is costly in the scheme of what a loyal member spends in one's loyalty and the upgrade is literally.. not. Particularly when you have to fight for the simplest of things. Wait for it. My husband requested a simple bottle of wine be placed in the room; I didn't know this until he asked after I was in the room past 1045pm & about to order room service, since the club lounge was not open per the reason we opted to stay here. A knock at the door and here is a wine being delivered & it's the wrong wine. I am a second level sommelier and this was a white Pinot Grigio. I sent it away but was asked to sign the bill. I refused. This seemed to make 'Joseph' irritated and he said he was going to be off soon'. I pulled up the in room dining menu and the Meomi my husband ordered was less and morever this was a pain due to the fact that when Joseph did come back, he said they didn't have the wine we ordered and could not price it correct yet he had the same bill to sign with the Pinot Grigio and demanded 'someone sign this bill!'. He sort of intimidated me and it was now after 1115pm and I wanted him to leave me alone. I also let my husband know who was now on his flight from NY to MIA and angry. The next night we tried to order gelato to the room for dessert, the same happened. The menu was not right and we were charged differently than we should have been. The good points: The M Club is nice but the water needs to be stocked without asking a maid in the hall to do it. Two days in a row there was no water and I finally asked the maid in the hall to stock it. The M Club does have a great nightly appetizer set up and 'hidden' wine; also ask for them to open a fresh bottle if they don't. Most Clubs let you know there is wine.. Not sure why the wine is hidden when it's a honor bar and you have to sign the bill? The gym is great and clean. The pool is very nice! I loved Drakes and the staff is also very nice as is the breakfast staff in Isabellas where if you are an Elite of Platinum ? and above the buffet is comp'd. Room service.. well that leaves a LOT to be desired. This JW Marriott is in a great area to walk in but again the walls are thin and the Inspire room of all it's 'renovation' is a typical JW Marriott room so save the upgrade talk. We had a room that over looked the pool and listened to party people next door until 5am next door all night. I also wrote a review on Yelp to which I got a canned response from the GM who asked that I be patient regarding the over charge on a wine I did not drink and the overcharge on our bill. My husband reached out to Marriott corporate for the overcharge and literally I guess the next step is with Bonvoy AM Ex for charges on something overcharged.. Fix your in room dining menu and use it as training point for your staff on delivery. Return factor.. meh. Likely will stay at The JW Marquis where we wont be misguided.

This hotel was ok at check-in - a little overpriced but the room seemed spacious and service was average. However, halfway through my stay I found bugs in the room. ALL over the desk area and underneath the TV. They weren't ants and I don't think they were bedbugs either, but there were dozens of these small translucent bugs. They didn't appear to be coming in from outside, there wasn't food left in the room, and housekeeping had just cleaned the day prior. When I brought this to the front desk's attention, I was assured that housekeeping would come up urgently. After 4 additional phone calls and 2 trips down to the front desk, 90 minutes later housekeeping had still not come and the dozens of bugs were still crawling all over - over the lamp, the phone, notepads. At that point, I demanded a new room, but it was an inconvenience and incredibly upsetting and frustrating. The next morning, I was offered a measly 5000 Marriott points for my experience - not even 1/10th of the points it would take to stay there one night. It was clear that the JW could care less about customer service, Marriott loyalty, or cleanliness given their handling of this incident. I would never stay here again and have informed my company not to use this Marriott in the future for our events.

Worst hotel ever! Arrived with kids, no rooms at check-in time. 8:30 PM, still waiting! No bellboys to help with luggage (stairs from the entrance to main lobby). Staff acted like we were a nuisance. Avoid this place like unless you enjoy waiting in the lobby with cranky children. Housekeeping supervisor open our room with my Family inside without and didn’t even care! Zero stars if I could! Only good thing is location, and they know it.

Pretty good stay here, the staff were friendly and professional, and the room was comfortable overall. Some of the amenities were temporarily unavailable, but the hotel does have a lot (when they're actually open), including a pool deck, fitness center, and attached restaurant. The building is showing its age a bit, the elevators are slow and the hallways look a bit tired. Plus the $59 per night valet was a bit ridiculous, they really need to revisit that. But given that many hotels in this part of Miami are at a similar price point, this JW Marriott is a good option if you aren't paying more than what you would at an adjacent property.

Came here for a night as we waited for a flight the following day. The location is great and walking distance to a lot of stuff to do in Brickell. The staff was very kind and our room was well maintained. We loved the concierge breakfast in the morning. Look forward to coming back in the future.

I stayed here for 2 nights and enjoyed the modern room, the pool deck, the complimentary hors d'oeuvres for Marriott Bonvoy members at Drake's Bar and the location in the heart of Brickell. I did not enjoy the outdated weight equipment in the small gym or the $46/night valet charge, but certainly wasn't surprised by it. Check in was smooth. The hotel is clean. I've certainly stayed at nicer JW properties, but given the location and the alternative hotel and Airbnb pricing in the area, this was the best option for my visit.

First on the outside this hotel is great. My husband called prior to our stay here two weekends ago before I was jetting off to Europe to decide between this property and another Marriott based on the club offerings , breakfast for Elite members, spa , and proximity to things to do. Based on his conversation with the staff here , he booked here. As luck would have it, or not, our flights , both delayed and I landed later but still ahead of my husband. I was tired and looking forward to grabbing a light something in the M Club. But I was advised upon check in that it was closed at 10pm. My husband had been told it was open 24 hours. The 'upgrade' due to status was an 'inspire' room. The furnishings are nice and so was the room but the 'renovated room' was not renovated recently- no way. The doors were scarred and marred; the carpet stained. My husband was on his flight in and asked me if there was a bottle of red wine in the room? There was not. He sent me a screenshot of a conversation he had on the Bonvoy app with the hotel that day about placing a bottle of wine in the room due to the long travel day as a nice little gesture. So he was irritated now that it didn't happen. As they assured him it would be there. Joseph was suddenly banging on my hotel door to deliver Pinot Grigio however minutes later with a bill for $68. I declined both due to the fact it's not red and my husband had shared the conversation with me requesting red wine ( Meoimi for $60 which is also on the menu as such ). Joseph wanted me to sign this bill despite delivering wine that was wrong because his shift was ending. Again I refused. Reluctantly & angrily he left my room & returned 10 minutes later with the correct Meoimi wine but the same bill for $68! I showed him the menu on the screen & again said his bill was wrong but TBH he's making me nervous bc he's angry, so I signed it & decided to have my husband deal with it. It was also 1140pm & all this back & forth was annoying me over what was to be in the room anyway. I did love the hotel breakfast & staff at Isabelas - the gym is great - the pool is beautiful and it's in walking distance to the water and beautiful shopping. The M Club was meh. Water was not stocked most of my stay there and when I order a wine , I know it's a paid transaction so it should be a fresh wine. Drakes has a great happy hour and lovely staff. The rooms are paper thin as far as noise so when the neighbors decide to come back at 2am and party.. good luck sleeping ! Oh and as far as the bill.. we are still awaiting for the adjustment for the wrong wine on the menu that is absolutely wrong in the room when you order. Yes .. the in room dining is so far off and a pain to order from because it's wrong!!! And apparently the prices are too! This place is pricey and the service should be top notch and that goes for taking care of your Elites.

Very nice hotel downtown Miami. I stayed here on the front end of our vacation. Was very pleased with how nice the hotel was. Staff was extremely friendly. Went to happy hour with my hotel status and was very pleased. They had some very unique dinner options to choose from as well as wine selections.. Breakfast the next morning was the same and fantastic. I have stayed at a lot of Marriott and of course the JW is one of the best brands Marriott has. If you're in town, take a look at this place. They will take good care of you.

An aging JW Marriott with some pros and cons. Why 4 stars? Late check out to 4:00 p.m. and sleep quality Arrival: Arrived by Uber. Valet and porters available when we arrived. Porter was not very helpful and didn't even offer to carry our bags up the stairs. Check-in: adequate check-in process Room (1824): Standard king room. Old carpet, old furniture, totally inadequate lighting. Normal sized TV. Mini-refrigerator that was not available for use; it only sold items. Normal safe and standard low-grade in-room coffee maker. Bed: worn out king bed with worn linens and flat pillows. Sleep quality: hardly any hallway noise, good sleep quality Bathroom: old style bathroom with tub and shower combo showing signs of age. Poor lighting. Adequate hairdryer. Quality toiletries. Service: Overall adequate service, and nice staff. Key reason for 4 stars is late checkout to 4:00 p.m. Pool: rooftop pool Gym: on-site gym but a significant proportion of equipment was broken. Restaurants: Isabella's for breakfast and other options on site Executive lounge: Decent executive lounge for Bonvoy members with status; had some periodic stocking issues because of high use Overall cleanliness: above average WiFi: decent wifi if you upgrade Misc: CVS across the street, lots of restaurants within walking distance

I love Marriott hotels. I am giving this hotel five stars for their excellent customer service. We arrived at 9am which was way before our 3pm checkin time. The receptionist helped us right away and was able to find us a room. She was friendly and I wish I could remember her name. But it was an Asian girl in her 20s. Gold star customer service. We were able to take a nap and start our day in Miami.

This is literally the worst hotel I have ever stayed at in my life. No ac, no hot water, overpriced. I have their high Marriott status and this place needs to be banned from the Marriott name. Make it a comfort inn... but stop letting this ownership burn the brand. I called multiple times for ac, our room wasn't cleaned, and called multiple times for hot water. What an absolute embarrassment to the brand. With love - a 100 night a year guest

Excellent location especially if you are departing on a cruise. This property is close proximity from restaurants and nightlife. It's also a mere 30 minutes on ride-share from Miami International and close to the cruise ship terminals. We had requested a high floor King bed and the check-in staff obliged and assigned us one on the 19th floor. There was a view of the pool and other surrounding buildings. The room was clean and had the standard amenities. The bathroom was spacious and was stocked with toiletries. Other property amenities are the fitness room, swimming pool, and the executive lounge on the 21st floor. We had a very comfortable stay with the exception of the last night. The hvac failed in our room and the temperature started to increase. Overall, I would book this property again.

We are locals and stayed here for one night. Nice clean Business hotel. No complains. Received an upgrade to the Concierge level which I thought was very appreciated. Our room was clean and overlooked the pool. Service was great and when we asked for a laundry bag, toothpaste, and toothbrush we received everything promptly. The staff is friendly and willing to assist when needed. We dined at La Terazza. The food and drinks were good.

Another great visit to the Miami JW Marriott! After a fabulous stay at the JW Marriott in January 2024, my wife and I found ourselves returning to Miami. There was no question as to where we would stay! This JW is terrific! The staff couldn't be nicer, more courteous or more helpful. Our room was beautiful and well appointed. We love the breakfast buffet - it had everything we wanted! The location is perfect ... only a 10 minute ride to the cruise port. Special shout-out to guest services manager Daniel I. and his team for making our stay so memorable! Can't wait to return!!

I travel for work and spend over 150+ nights in Marriott properties. The level of customer service at this JW Marriott location is disappointing. From the front desk, to the concierge lounge. The employees I interacted with did not go above and beyond here. Frankily, they were subpar overall. As a loyal Marriott member, I'm very disappointed in the customer service here. The only reason to stay here would be proximity to restaurants etc in Brickell. Other than that, I'd rather stay at the Marriott down the street off Biscayne before ever returning here.

Two families booked rooms in the JW Marriott before catching a cruise. Check in by 4pm after booking 11 months in advance. 1) rooms not ready until 6:45pm 2) no pack n play available in all of hotel even though reserved 11 months in advance. 3) only 1 bath towel in room of 4 people. Called desk and they are out of towels. What more will happen? I cannot believe I paid big bucks for this! A nightmare with a 2 year old. Edit: I saw housekeeping with towels but I was refused more. Already called the front desk and told no more towels! I went to the pool 9:57pm and only used towels were available. I went back to the front desk to complain that I would get better at Courtside Marriott. This was no better than Motel 6! I felt sorry for the front desk but what is going on??? The man waiting behind me said to them that he was there for the same reason....towels. Should I dry off with sheets? Just avoid here.

Dropped Enterprise. Very accommodating. Bar opened at 11:30. Comfortable seating. Wonderful staff. Employees love where they work. Drinks perfect. Parking with a charge / well worth it. Relaxing.

One of my worst hotel experiences ever. Shower head won't stay in place so have to hold it with one hand while showering with the other. Water too hot, no way to cool it, so had to take a scalding shower. Shower door leaked, bathroom floor soaking wet. Filthy carpet in halls and peeling paint. Stains on sheets AND sheets not long enough to tuck in at bottom (currently awaiting housekeeping to replace sheets with right-sized ones). Staff is nice enough but far too few of them and they readily admit to being severely understaffed. Wifi issues all day, apparently due to "rain and stuff" whatever that means. Honestly, this is shameful for JW Marriott. Just came from the Cairo location, which was stellar in every way. In Miami go to the Marqui, not the JW Marriott Miami

We loved our stay here. Our remodeled room was a wonderful oasis from the outside world. Close to Solidcore Soulcycle and Equinox which is a plus for me. Wonderful bakery across the street. Great stop before we set sail on our cruise. Thank you to the entire JW Marriott crew. Highly recommend.

Great stay at the JW in Miami. At check-in I was pleasantly surprised with an upgrade to a suite on the 7th floor. The room was exceptionally clean and well organized. Importantly the WiFi was also super strong. The only downside was it could be noisy at times (street noise) so they may want to invest in some better windows. Had room service for dinner and it was really quite good. The pork tacos were a great appetizer and my main was a grilled chicken breast with asparagus and jasmine rice...all very well prepared and tasty. In the morning, a superb buffet breakfast. The made to order egg white omelette was great as was the yogurt parfait. Overall, service was top notch. My only regret is that I only stayed one night. But I look forward to my next stay.

We only spent one night at the hotel, so my view might be slightly different than someone who spent multiple nights. The valet staff set a very good example of being welcoming and inviting. Our luggage were taken out if the Lyft and deposited by the double doors. Another young man helped carry our luggage up the stairs. I did not go to the registration desk, so I cannot speak to that aspect. As I sat in the lobby waiting, I noticed one of the staff offering guests champagne. I was not offered any, but then again, I don't drink. It just seemed a bit selective. The lobby could use a freshen up. I noticed missing fabric in some of chairs. There's a concierge in the lobby. There's always a staff there guiding guests. My husband was issued a few coupons for complimentary adult beverages as well as a 20% off dining coupon for breakfast. The room was clean. We originally had a double bed, but got "upgraded " to what felt like a queen size bed. The tub did not drain well. We had complimentary water bottles (Fiji was a charge and part of the bar). Staff came by later in the evening with chocolate and more complimentary water bottles. All nice touches! The pool and spa area looked great. We stayed on the 12th floor. The pillows were horrible. Flat and flatter. The bed itself was comfortable. I requested foam pillows prior to checking in, but that was not honored. FYI: I was not the primary guest. Excellent location. Excellent valet staff and nice little touches which made the stay memorable. YouTube did not work (just kept going back to regular TV). Hope to stay there again for a few nights and see if the experience improves.

As always the JW Marriott hotels are so nice! Staff was amazing and I loved the pool! Now here is the reason for 4 stars instead of 5.... Why full beds?? Are we not past the days of small beds and having room to sprawl while sleeping? That is honestly my only issue with this place. Why can't fancy hotels have only big beds?

Solid room service. Consistent with other JW, and Ritz nationally. Menu is kinda limited but that's pretty normal I'd say with room service.

Very nice hotel check in was easy but I hated the valet service. It's 50 bucks a day and you are expected to tip every time. Then we called for our car but still had to wait for it when we got downstairs. It's part of the package when staying In a downtown hotel I guess.

Do not book a room here. Period. I stayed here for three nights and had an issue with the toilet not flushing properly my entire stay. Ridiculous. They sent the "engineer" to fix the issue, but to no avail. No one offered to give me another room nor did anyone offer to give me some sort of credit or discount. Absurd. A bed an functioning toilet are the most basic elements of a hotel stay and JWM failed miserably.

In town for a wedding, normally stay at Hilton properties due to an unfortunate stay at the Marriott in Greenville SC a few years ago, but this location knocked it out of the park! The parking staff set the welcoming atmosphere, yes, the parking staff! The front desk were very welcoming & informative, no surprises. The bellman was efficient & a wealth of knowledge. Room very clean & not smelling of disinfectant or perfumes. Family met & gathered around the pool in the afternoon, very nice! Bed very comfortable! Elevators very available. Room service was true service, food hot & delicious. Breakfast perfect! Great location to other bars & restaurants. Lots of strollers & dog walkers. Checkout very efficient & helpful, no surprises. She called to have our car brought around. Wish we could have extended our stay!

Very disappointed with this property. Too many issues to list, here are a few: Bonvoy confirmed available Here are just a taste of the issues. Even though Bonvoy rep called front desk for me (while in the lobby) requesting an available 1 bedroom as an upgrade due to being a Titanium Elite, they refused to. Rep reminded management of policy, rep still refused. Corp is handling this now. Because I asked and became an issue, they assigned me room 822 which usually given to employees (view completely blocked by the roof of their pool spa building) even though they has rooms on the 15th and 21st floors available, which Bonvoy arranged for me immediately. Swimming pool and pool showers were ice cold (much colder than ambient temp, weird?); they didn't want to spend the money. Although a bottle of champagne with plastic glassware were in the lobby for registering guests. I was immediately scolded by the concierge saying that it was here job to pour and not for guests to touch. I apologized and politely asked if there was a sign stating this because her desk was clearly across the lobby from the champagne stand. I ordered a couple bottles of water and an extra bath towel to be delivered to the room. My room phone rang with the staff saying, "because you had your privacy turn on, we are not allowed to knock and can't complete your request". I said sorry, I'll go ahead and change that...what I ordered never arrived. Keep in mind a double bed room means 2 double sized beds not queens. Valet and breakfast staff were super nice though. If you have a Bonvoy status, this is NOT the property where you will be well treated. I regret staying here and will never stay at this property again. Buyer beware.

This is a nice hotel conveniently located in Brickell, within walking distance to several stores and restaurants and close to several scooter and bike rental docks; also only a couple of blocks to the metrorail and metromover. On the plus side...the rooms were very spacious and the carpet was very plush. There is free coffee in the restaurant in the mornings and the entire hotel has the AC on (so from the lobby to your room you're not in the heat). The pool and gym are currently open and we'll maintained. There staff was very helpful and nice (they were always at the desk when we went or called and even if people were in front of us, we maybe waited a couple of minutes). Plus, there were more than enough towels in our room for 2 people over 4 nights (only 1 robe though, but we didn't use it anyway). The cons...there isn't self parking and to valet is $52-56/day, not including tip (I don't remember how much exactly). We were told there was street parking available, but that was $3.25/hr with a 3 hr max. We were able to find a parking garage about a 6 min walk away for $36/day (what a ridiculous show that looked like hauling our stuff to the hotel though). And there are only stairs at the front entrance. So if wanting to roll into an entrance, you have to go into the tunnel for valet, which could be dangerous. Next, the internet is $12.95/day for regular internet (unless you are a marriott rewards member). Or $19.95/day for internet quality meant for streaming (not free for members). Unfortunately I could never even access the internet as my Mac seems to hate the marriott website in general. I also tried downloading the app on my phone but was never able to download it (just continued to say processing). Lastly, while the room is nice to look at and equipped with some luxurious touches, the simple things were what I missed. There isn't a microwave, the mini-fridge is really a minibar fridge and has a bunch of sections within it so if you have stuff to put in there it's quite difficult to both get them in and hope the door closes. The bed has a down comforter and featherbed on it, unfortunately the mattress itself is a cheap mattress and very hard! The feathers from the feather bed had shifted mostly to the side of the mattress and I woke up everyday with some stiffness and pain. Then there's what their website claims to be soundproof windows. Perhaps they missed that installation for our room...because we could hear every car, bus, plane, and person on the street (including at the hotels/condos across from us, and we were on the 14th floor). After one day we moved our car back to our previous hotel (that we would go back to for work) and just used the metrorail, metromover, or rented a bike and left to get around-this was way easier. Again, the front desk staff was great, and it was well taken care of. But not sure if I would stay there again given the more practical amenities missing and the price point.

The only bad part about this hotel is that it feels extremely old but with that being said I definitely think it's well-kept and it's still a nice hotel I stayed here for only two nights with my boyfriend and our room was great. we had a really nice view on the 20th floor and since I'm a Marriott platinum member we got free breakfast every morning. the breakfast was a Buffet and an employee made us omelettes and there was a number of different breakfast items that we could pick from which were both hot and cold. we didn't really utilize any of the amenities since we were only there for two days but they had lots of events and food options right inside the hotel. We parked on the street and surprisingly we never had any issue finding street parking. So we were able to avoid valet fees

We had booked a 4 might stay in JW Marriott Miami during New Year's 2022, but we weren't able to get to Miami from Seattle as our flight was cancelled, rebooked, and cancelled again due to snowstorms and ice conditions at the Sea-Tac Airport. We were able to cancel and get a refund on all our other hotel, rental car, and event reservations, most of which were actually "non-refundable". JW Marriott was the only place we couldn't get a refund from. What's worse is; they first replied to our request with a very polite email, and told us that we would get a full refund within 5-10 days, but they didn't follow through. We never got a refund, and there were absolutely no replies to our inquires after that first mail.

Everything was really fine until check out and Valet was not charged to the room. I had to wait around 20 minutes for this process to be completed after already checked out. Service was really nice and rooms were clean and confortable.

I can't speak to the restaurants or bar bc I didn't visit but shout out to the staff all around. Maids, front desk and the occasional doorman. Everyone always had a smile and was willing to help out. I remember Karl from the beginning to the end of my stay. He was very professional and kind. As a Marriott member this was one of my best experiences at a Marriott. Thanks for your hard work guys! To add, room was very clean and in good condition.

Like the location on Brickell street, plenty of good places to hang out around, cvs next door. Parking is pricey. Rooms are average, beds are comfy. Overall a good place to stay.

Stayed at the JW Marriot last weekend. I only stay in 5-star hotels when I travel, and I have never been disappointed with JW's. However, this one was a problem from check-in. I reserved and pre-paid for a corner suite, but when our room was assigned we ended up with a standard room. I had to go all the way back down to the front desk to get it corrected and get the suite I paid for. When we settled i to the suite, which was large and beautiful, we noticed the cleaning left a little to be desired. The bathroom floor was very dirty along the edges near the baseboards, especially under the vanity. When we tried to valet our car, and later picking it back up, the valet team lacked anyone who spike a word of English! They could not communicate with me and I couldn't communicate with them. This was extremely frustrating due to the fact nobody seemed to know what they were supposed to be doing, and they couldn't tell me what was going on with my car or what they needed from me when picking it up. Their system seems quite different than most other hotels. Overall, I don't like paying a premium price for a hotel that can't provide an exceptional level of service that makes the guest experience worth the price. They simply didn't deliver.

This was probably once a great hotel but it is no more. The decor and the facade hint at its previous grandeur but like the tattered carpets and unpolished gold plated walls, its style and glamor are long gone. There were a number of things wrong with the hotel but lets start off with things that are not within their control and not influencing this rating except to make you aware Out of their control: 1) Location. It is in a very business/downtown/financial area and it can get quite busy which leads to another issue - 2) Traffic. Oh goodness was the traffic HORRIBLE around 3pm to 7pm. It took me 15mins to go 2 blocks at one point. From schools letting out and people trying to drive home, avoid this area at those times during weekdays! 3) Loss of a view. Simply put they have had large buildings placed around them and the views are gone. I had a room with an 'ocean view' where I saw a sliver of ocean on either side of the large Sabadell Financial Center building but certainly not enough to claim a 'view' Within their control: -Dirty walls and unpolished metal sidings. You step into the elevator and you realize how old everything looked. They need to invest in some polish and elbow grease. On top of that the hall ways felt dirty and cramped and moist. The color was very bland and unwelcoming -Short staffing. You literally can't call for anything without having to wait at least a few minutes before anyone picks up and even then they put you on hold. While they are very nice when you finally do reach someone, the service takes way too long -Lack of special amenities like hotel/airport pickup/dropoff, delivery service etc. -Nonfunctioning equipment. On arrival to our room, neither the safe nor the phone worked. We had to call someone to fix it! -Dirty dirty towels. My towels literally had orange stains on them. It wasn't just ONE towel, it was MULTIPLE towels. They also seem to launder them in the cheapest detergent too because they were hard and scratchy like gravel. -Lack of wifi. You don't get free Wifi unless you are a Marriot Bonvoy member. Otherwise you had to pay 14 bucks a DAY. For internet! At this day and age, internet should be included! We were Bonvoy members but since we were only staying for a few nights and didnt care about the points, we had shrugged it off when asked if we were members. Yikes. Luckily our hotspot from our phones worked fine and we were able to do work on our computers without a problem with our own internet. -Dirty pool area. The paint was chipping away, the pool had large dark spots and the plants looked pathetic. No wonder it is not a well attended pool. Things that did work out: -Nice complementary soaps -Comfy robe in the room -Bed was comfortable Overall, for the price you pay, and for the other available options around, this hotel is NOT WORTH it.

Super great hotel! It's in the middle of everything. Great service and the rooms are clean.

Great stay! They really did their best during this COVID environment. Our room was very clean and the hotel guest and employees were following protocol. The restaurant were all good. Drinks served pool side were good (a bit pricey). You are paying for the convenience. Honestly you don't need to leave the resort. They even take your drink and food order from the beach. They really want you to relax and enjoy the resort. The beach views are amazing and worth having a good balcony.

So I was conflicted about writing this review..Is this a 5 star property like it claims being within the JW class? Definitely No. Are there better choices in the Brickell, downtown area? Definitely Yes. Would I recommend to others in its current state? Definitely No. Did I enjoy my stay here? Definitely Yes. Let me explain why. So we arrived early on a Saturday morning from our red eye flight from San Francisco. Extremely tired, and hungry we just wanted to eat and lay down. Of course no room was ready at 9am so we asked where we could get a homestyle breakfast close by. The concierge personnel didnt really seem to know , but offered some suggestions and with the help of Yelp we left. Unfortunately she pointed us in the wrong direction and we ended up walking 3 long blocks in the humidity and got fed up and called an Uber. We got back around 1030am and when I inquired if a room was ready the clerk advised us for an upgrade to $50 a night we could be on the concierge level 21st floor. This would include daily breakfast buffet and evening Happy Hour. We jumped on it as we had paid close to $50 for a mediocre breakfast. The room did have the mildew smell that everyone complains of, the furniture in the room as well as the lobby is out dated. However the room is spacious , clean large bathroom and the room had a private balcony. The pool area is gorgeous, spacious and we spent both days enjoying the accommodations. I swam laps in the pool which was extremely refreshing and clean. The breakfast buffet was excellent, plenty of selections of eggs, sausage, bacon, fruit, pastries, muffins, toast, juices, coffee and even a omelette station. The Happy hour had a wide variety of finger foods, some hot and plenty of cheese, fruit, veggies, along with soda, beer and bottle water. There was an honor system alchohol cart available. The attendants in both locations were friendly and helpful. The biggest downside of this hotel is the dated feel of the furnishings, and the mildew smell of the rooms. Apparently it is due for a remodel later this year which if done completely will definitely improve the property. Location is awesome as close to many restaurants, bars, and coffeehouses which hopefully the hotel staff are all informed about.. So to close, I would say in its current condition I would rate it 3 to 3.5 stars but due to the location, breakfast & Happy Hour, pool area and services I gave it a 4 star.

Nice hotel but the rooms are outdated. The pool, the restaurants and amenities are awesome but my hotel room looks like I returned from college and my parents have preserved the 90's Pennsylvania House cherry wood and brass handles. Time for an upgrade, especially if Jw is supposed to be the flagship. Also, they don't seem to care what your status is, they give you a plain ole king room, regardless. Austin JwM put me in a suite. Weird, for having the top level status. Details matter, this is not a five star experience.

While in town at a conference I selected the JW, first experience staying one. Great service all the way around. From checking in to eating breakfast everyone was so hospitable. One recommendation is to add a water dispenser in the fitness center; I travel with my own refillable bottle and was displeased when I couldn't fill it prior to my workout.

We stayed at this jw marriott and was surprised that our room was never cleaned during our stay. We didnt have enough towels, our garbage piled up, and when we spoke to management, we were dismissed. they would say t hey were sorry, it would be taken care of and never was. When i asked for compensation, they offered me points worth $110 towards another stay. Needless to say, I would never stay there again. Very high priced. We constantly had to look for assistance to get in the pool area, We were granted a late check out on the day we were leaving, but never told we needed a new key, so i was locked in the elevator for almost 1/2 hour. The worst part was how we were dismissed. They didnt even want to see the pictures of the room. Couldnt use the coffee maker, so had to go out for coffee every morning. Hotel managers said they would take care of it, but never did. I am a new Marriott member, but am rethinking that after this stay.

Located in the Brickell district, this hotel has a large marble heavy first floor. Quite a fancy feeling hotel, and it is even currently being upgraded. We stayed in a recently upgraded room that even still had some lingering new paint smell. All new marble everywhere, spacious balcony with a table and lounging chairs, huge bathroom mirror, big standup shower with great water pressure, and what looks to be a 65in TV. The executive lounge has water and sodas in the fridge all day, and a snack in the late afternoon. If I'm search of a hotel in Bickell, this is a great choice.

Sister hotel of the JW Marriott Marquis and Hotel Beaux Arts in Brickell Bay which we love. This property remodeled around September 2018, the room is updated, newer shower head, good pressure, nice gym but small; nice pool too. Executive Lounge often serve foods and afternoon hor d'ourves is good but they double check your name for safety purpose, could make you feel like you are cheating the system! Service was welcome! The valet and bellman are great guys! Julian was wonderful helping me with direction and all. Carlos at Drake's Bar was good. The restaurant on second floor is mediocre food!! Great location, walking distance to everywhere and all the restaurants are around here!!

Loved it Older but supper clean Great location Loved Brickell Staff very good I would recommend it, you can stay at much nicer places, at a much higher price point Getting around was no problem,used the people mover,and Uber

Underwhelming and extremely overpriced is how I'd best describe our experience here. My father booked us two nights here, including our wedding night. He told us later that he had specifically called to tell the staff that it was for our wedding night and asked them to do something special for us. Not only did they not do anything but we almost did not have a room available. We arrived a little after 2am after our wedding night celebrations. The front desk gentleman was very nice but had no clue that we had gotten married after looking up our reservation (we reminded him) and told us our room was not available and asked us to wait for 5 minutes until he could find us a room. I was too tired to care to go over the specifics at that point and was just glad they could find us a room. We ended up in a very basic room and the walls were very thin- I could almost hear our next door neighbors' conversations early next morning. Overall, very disappointed at this hotel and if those two nights weren't already paid for as a wedding gift, I would have never stayed here.

It was a comfy bed. Otherwise seemed dated. Also I had to dispute my credit card after checkout because they charged us for a buffet meal we didn't eat. They won't refund it so I have to argue through my credit card. I don't know how many people they play this trick on. But I'd guess I'm not the only one.

Let's start with the good things. The hotel has spectacular views of the city or the pool/ocean. It's in a great location next door to a CVS which is convenient for those last minute grabs or a snack. Other than that, this should not go with the JW Marriott name. The rooms need major updates including the sloppy mattresses that are past their useful life. The spa is even worse 115 for a 50 minute Swedish is pretty standard in Miami but usually that comes with some amenities, not here. They scream your name into the gym locker room, walk you into the spa room, then right back to the locker room. The beds are heated - so that's a plus. The service itself was mediocre. Long story short. I would book again for a large group (20+ people) if we had plans for a festival in Brickell and cared more about location that amenities. Other than that, I'll be staying away.

We are in a nice room. The hotel feels older but clean. We especially liked being on the 7th floor as our room opened right up to the hotel pool which is very nice. Bathrooms are important and hope they put some money into renovating them in the near future!

You often get what you pay for and this place is no exception. It was probably one of the nicest hotels I've ever stayed in. The room we had was huge with a big balcony and amazing view. They had complimentary very nice breakfast and like 5pm ho'r douevre that was more like dinner. They also had a business area with free wifi/computers. The concierges were very informative and nice. They had a virtual bowling/table tennis area as well for the kids.

Excellent location. Classy. Very friendly staff. Rooms are nice, roomy, clean. I recommend it for Elite Members of the Marriott Rewards program. Only picky point is the shower door that doesn't close properly and leaks water on to the floor. Good choice.

This hotel did an excellent job accommodating my brother and I during the week of Christmas. We had "ambassador status" and had access to the breakfast buffet every morning, which was delicious (abundance of options, including healthy foods and vegan items) and staffed with caring cooks, servers and conscierges. We also had access to the Executive Lounge at night, where they had hors d'oeuvres every night with free, high-quality alcohol (VSOP and other cognacs, wines, vodkas, etc.). The gentleman who worked in the lounge those nights - Cheng - was extremely polite and offered to help with the slightest thing he could see you doing on your own, like getting up to get a drink. Talk about service! What really stood out to me about this hotel is how they handled an quarrelsome, shameless guest in the aforementioned Executive Lounge (21st floor). The hotel was very busy at the time because it was the holidays, and understandably, they ran out of salmon at the lounge where hors dourves are served from 530-730pm. Each time we had been to the lounge for hors d'oeuvres during our stay , there was plenty of food, but one night, there were so many guests that came early to the "hors d'oeuvres hour" that they ran out of salmon. Still, they had other foods available, like chicken spring rolls, salads, cheeses, and grapes. This is clearly understandable and not a big deal. However, the aforementioned toxic guest - pictured in this review - scolded the Executive Lounge Manager about the lack of salmon, and even demanded to speak to the Executive Chef after being unsatisfied with the manager's polite apology and explanation of the circumstances. The Executive Chef came out - all the way from the ground floor where the main kitchen is - and apologized profusely to this obnoxious guest, explaining the rare circumstance and that they were doing their best to prepare other foods to replace the salmon. Despicably, the guest continued to complain and whine about the lack of salmon, and caused a scene in the lounge that was disturbing to other guests. The next day, the Executive Chef came to introduce himself to everyone in the breakfast lounge that was in the "ambassador status" section of the dining area, and was genuinely interested in making sure that our food was good and that we were having a world-class dining experience. He was extremely polite and jovial, despite the aggressive behavior that he was a victim of the night before. This hotel has nothing but nice staff and amenities, but the way they took care of myself, brother, and the other guests really stands out, as well as how they kept their cool with the pictured cry baby.

We booked this hotel the day before we decided to impromptu head down to Miami and visit family from out of the cou try. We were able to find the hotel easily but were a little annoyed with the $42 charge for parking per day as there is no self parking whatsoever. For a one night stay it's not that big of a deal, but for more than one night, thtat would get pretty pricey. The room and bathroom were decorated nicely and very clean with plenty of towes. We had a great view of beautiful buildings and some water. The pool was under renovations so we weren't able to utiize the pool and we called down several times to request a second robe but never rec'd it, which was a little disappointing. The breakfast buffet was delicious and kicked off our morning as we checked out and headed over to South Beach for the rest of the day.