Johanna A.
Yelp
Our dining experience was deeply disappointing. First, our plates were served separately, arriving at different times, which made it impossible to enjoy the meal together. Some of us had to eat cold food while waiting for others to be served. Unfortunately, this isn't the first time this has happened.
My husband's skewer arrived raw, and the meat was filled with nerves, making it inedible. He asked for a replacement, and while the waitress took the skewer back, she left the side dish (mashed potatoes) on the table. About ten minutes later, she returned with the same pieces of meat, now hard and rubbery, as they had simply been thrown back on the grill instead of being replaced with a fresh skewer. This is not only unhygienic--considering my husband had already taken a bite--but also completely unacceptable.
We explained the issue to the waitress, emphasizing that the meat was full of nerves and could not be eaten. Instead of addressing the situation professionally, the manager came to our table and began arguing loudly, accusing my husband of eating the meat and implying he had no right to complain. This was incredibly rude and unprofessional, especially since most of the plate remained untouched because the meat was simply inedible.
While the manager eventually offered to replace or remove the dish, his condescending tone had already ruined an evening that had been marred by cold food and poor service.
We spent over $300, with an 18% mandatory tip, and left feeling disrespected and dissatisfied.
I will never set foot in that restaurant again. It seems success has gone to their heads, but fortunately, there are plenty of excellent kosher dining options in Miami where customers are treated with respect and served quality food.