Matthew M.
Yelp
I made a reservation through the phone for a Friday at 7pm which is the time they open. I got there a little bit early since they told me to get there on time since it can get busy on Fridays and weekends so I got there at 6:50 and the door was still locked which makes sense since it wasn't 7pm yet.
My wife and I walked around outside for a bit then came back at 7pm exact and then the door was still locked. I saw there was a girl at the counter but she was just on her phone and did not seem to notice that I was at the door. I ended up waiting for 7 minutes for them to open the door but no one came so I called them even though I was literally standing right outside there. They didn't pick up the phone and I called again and some guy picked up and I asked if they opened at 7pm and they said they did so I told them the door was locked. They then proceeded to tell the girl to open the door to which they finally did so we got inside at like 7:08pm.
The girl checked us in and had me sign a waiver pretty much saying that they're going to charge a 15% service fee onto the bill which I had 2 issues with but I signed it anyway because my wife and I made the drive out from Concord and still wanted to do karaoke. First, why charge an immediate 15% service fee for a party of 2 before even getting serviced? We're literally 2 people and didn't leave a mess in the room when we left. Second, as of July 1, 2024, a new California law, SB 478, prohibit businesses from adding automatic service charges onto consumer bills. Seems like they need to update this practice of immediately adding a 15% service charge unless they're using the waiver as a means to protect themselves from the new law which I think is a bit scummy/shady from a business perspective. She also asked if I tried to open the door earlier and I told her that I tried opening it twice but it was locked. Like, didn't she just unlock it for me???
Anyways I signed it cuz we still wanted to have a good time. The last part that threw me off at check-in was that they needed to hold onto my I.D. until our room time was up, so that means they held onto my I.D. for an hour which I was not comfortable with. I'm not sure why they would need that and no other karaoke places have ever required me to leave my I.D. as a deposit of some sort so again, another kinda shady practice since there's no point of holding the I.D.
The girl brought us to one of the karaoke rooms and quickly explained how the tablet and picking songs worked which was fairly straightforward. When she left, I went to use the bathroom, and keep in mind, my wife and I were the first party to enter for this night into the venue. The bathroom was pretty dirty, didn't have toilet seat covers, had graffiti on the wall, and there was no hand soap either. My wife used the bathroom after me and also agreed that the bathroom was pretty nasty. Pretty strange it was dirty already being that the place just opened for the night.
I asked the girl at the counter and asked if we could get water and she pointed at the fridge in front of the counter and told me I can take one. I asked if it's free and she said no it's $2 and then proceeded to ask me if i wanted room temp water which I said that's fine. But then she was about to grab a water bottle off the floor and I asked is that $2 also and she said yes so I just opted for the cold water. Pretty strange they have no free water option because every karaoke venue that I've been to usually just comes with water for free.
I think that's it for the service, now onto the karaoke part lmao. My wife and I actually had a great time in the room. The tablet was easy to use and had a big selection songs and even had kpop like New Jeans there and also Japanese songs. Note that there's no Filipino songs in case you're wondering. The room was nicely decorated and I saw a glimpse at the other rooms which looked nice too. The only issue with the room is that the disco light ball made a very loud whirring sound so I debated on turning it off but we didn't want to sit in complete darkness and we also didn't wanna do karaoke with the lights on because let's be real who does that? lol. Kinda wish the tablet was also mobile but it's just attached to the wall so you kinda have to awkwardly just stand facing the wall while queuing music.
Lastly, there was a sign at the counter saying that if you rate them 5 stars, they'll give you a free drink like a soda or water or something so keep on mind that some of these 5 star reviews are probably fake because people want free drinks.
TLDR; overall this might be the worst karaoke place I've been to so far. The room was $49, no free water, automatic 15% service charge, dirty bathroom, didn't open on time, held my I.D. for some reason, and a very loud disco ball. Bill came out to be like $63 for 1 hour. Only giving 2 stars because the song selection was good and my wife and I were still able to make the best of it and have a good time.