Kaarla Wood-Fire Grill and Bar

We were disappointed with service. There were 3 part-time staff who seemed completely untrained, and maybe 2 full-time staff only took orders and served one dish. Everything else — clearing plates, refilling water, serving the rest of the food — fell on the part-timers. Handling heavy plates and knives without proper care made the evening stressful rather than enjoyable *Scary!* serve from wrong direction and wasn’t using a tray to collect dirty plates!! We brought cake, but when we asked for it to be served, there was no knife or plate, and we had to ask for forks ourselves 🫠 ~For the prices charged, the service clearly needs serious improvement and proper staff training. The restaurant wasn’t even full — about 70–80% on a weekend — so there’s no excuse for this level of service for this place I’m looking forward to suggest for business lunch/dinner 🙊 On the bright side, a few dishes were good: 👍🏻 the wood roasted pumpkin, the Spiced edamame hummus dip & Parker Brioche. But the Roasted Tiger prawn ($22), Murray cod ($52), we didn’t like Smoked Kangaroo ($26) maybe 🤔 the meat isn’t our liking and grilled vegetables were overpriced, not fresh, and not worth trying. Overall, disappointing experience due to poor service, despite a few good dishes. ~Hopefully management invests in proper training because the potential is there. If there is good lunch promotion maybe 🤔 can consider if not wasted the work by kitchen team!

The food wasn't really to our expectations and the portion sizes are tad small for the price. The service and ambiance is great though. Celebrated our anniversary at this location for the vibes but we left having to snack on Mcds afterwords. This is also after each of us getting a main + starter.

Came here to celebrate my wife’s birthday. Overall, was a nice experience. I came here for the ambience/vibes and the food Although I requested for a window seat but priority was given to those who opted for the national day set. But we still got a quieter seat away from the crowd (the bar area) and was still able to see the fireworks from our table. Food was great, especially the pork loin. Although it took quite long to serve due to a busy crowd. Other worthy mention was the wood fire scallops although would have preferred this hot rather than warm. Yakitori (warm), crab crumpet (cold/room temp) and mocktail was alright only. Not sure if crab crumpet was meant to be room temp. Anyway, they also served a complimentary cake for my wife as well. Ambience was nice and cosy, love the 3 color lamp (I ended up ordering it from online ecommerce platform) and presentation of food was acceptable. The garden was a bonus, we went after dinner. We took a stroll after dinner and there are various spots you could actually get to see the skyline view from the garden too and I manage to take some photos. I would come back again, hopefully I can get the window seats next time round and would give another chance to try other food.

Came to Kaarla for the Hi Tea. It was located at 51 Floors and used ingredients from it garden. The service was great and the staff was friendly. The food for the hi tea was fantastic and delicious. Most importantly, the view from the restaurant was exceptional great and marvellous. Will come again.

Went here for dinner. The location is absolutely stunning with the Garden and views over Singapore. Food was delicious, with Kangaroo being a bit of an acquired taste. Staff was excellent, especially Gifford!

I would like to give the staff at Kaarla wood a big thank you for the very exceptional service I have experienced with my wife, we found them online while searching for a romantic spot for our anniversary. Although we arrived early, the reception still received us to our table, and when we requested for a window seating, they are nice and willing to assist us to move to another table. The food was great and while something happened, they came to find out what is the issue and solved it with a smile. It is rare to find restaurants going an extra mile for their customers to enjoy the food, the atmosphere and the service. Food was great and worth the trip and money. Thanks again to the staff and management of the floor on this date. Giving me and my wife a wonderful anniversary experience.

Had an amazing time at Kaarla. The food from the wood-fire grill was delicious, the view was stunning, and the staff were incredibly friendly. The whole place has a wonderful ambience. Highly recommended!

Thank you We appreciate the time it takes to provide feedback A wonderful Fine Dining and Life Time experience was had to celebrate my Birthday at this world class Restaurant. Thank you. All aspects of this experience, right from the online booking, the ride back down to street level and the follow up communication was excellent. Congratulations