Kaiser Permanente Modesto Medical Center and Medical Offices

I love Dr. Sandoval and Blanca, her nurse. Very compassionate and patient oriented team. Blanca is much respected and appreciated by Dr. Sandoval and that is so refreshing to see. I had an unexpected reaction to an earwashing and being experienced nurse that she is, Blanca knew exactly what to inform me of and then took action right away which allowed the rest of the team to to step in. I'm sad to be losing Kaiser coverage at the end if this month 😪 and these two individuals are a HUGE reason why.

I love this department and everyone in it! The best of my hospital experiences in the last year have been here. Michael, George, Hernando, Lorenzo, Lovely, Ruth, Christopher and everyone else in case I missed someone!! Dr Goldberg, Roudsari and Dr. Sheen have been absolutely fantastic. I felt informed and cared for.

Dr. Marshall Read Jex DPM was incredibly attentive and compassionate throughout my visit. He truly listened to my concerns without rushing, carefully evaluated my symptoms, and took the time to answer all of my questions in a clear and thoughtful manner. I felt genuinely heard and respected. His advice was not only medically sound but also practical and tailored to my specific needs. It’s rare to find a healthcare professional who combines expertise with such genuine care and empathy.

So it's been almost 2 years since I had my daughter here. She was my first and I never ever had an issue with any of my appointments leading up to her birth. I was full of anxiety and everytime I went in the staff in labor and delivery always told me that's what they are there for to help me. The staff would hear me say something and then wanted to run tests to make sure nothing was wrong. I take that as them being extra caring and them thinking of the safety of me and my daughter. I had a L&D nurse named Lacey I did not get her last name. She was an angel and I think of her often. Lacey if you are reading this thank you so much for everything you did. Thankfully I had a some what smooth delivery but I think if Lacey was not there it may have been different. Thank you Lacey. <3

Travis was very professional and took the time to explain everything to me. I felt heard and understood regarding g all my symptoms. Never felt uncomfortable explaining what is going on. And he got rid of my vertigo! I left feeling so much better and i have hope that the rest of my symptoms will be fixed over time.

My Unexpectedly Wonderful Experience as a Patient in My Own Hospital As someone who works in this hospital, I didn’t expect to find myself in the ER as a patient. I made the conscious decision not to let anyone know I was an employee—I didn’t want the staff to feel intimidated or hesitant in caring for me. I simply wanted to be treated like any other patient. From the moment I arrived, I was pleasantly surprised. I was first assisted by the front desk clerk, followed by the triage nurse, and then brought to a room to wait for the doctor. Though I had to wait a bit, I didn’t mind at all. I understood there were many patients needing care and that everyone was doing their best. When the doctor came in, she took the time to discuss the possible causes of my symptoms. I then had my blood drawn and was sent for a CT scan. The staff in the CT area were incredibly kind and professional. They noticed I was a bit anxious and took the time to explain the procedure clearly, helping me feel more at ease. After the scan, I was wheeled back to the waiting area. Before my name was even called, I had a feeling something serious was going on and that surgery would likely be needed. When the doctor confirmed this, she explained the plan of care thoroughly and answered all of my questions with patience and empathy. A nurse then moved me to an observation room. I could tell she was hesitant to inform me that I’d need to stay there until my surgery, likely because she knew the space wasn’t ideal. The hospital was full, and there were no available rooms. Despite that, the three nurses who cared for me in observation were wonderful. They checked on me frequently and made sure I was as comfortable as possible. As surgery time approached, every staff member I encountered—nurses and doctors alike—was amazing. They reassured me, acknowledged my stress and fear, and made sure I was well-informed and supported throughout the process. Even in the recovery room, the care remained exceptional. The nurses there were just as attentive, compassionate, and skilled. Looking back, I couldn’t have asked for a better team. Even though they didn’t know I was part of the hospital staff, they treated me with the highest standard of care. I’m incredibly grateful and proud to be part of a place where patients are truly in good hands.

I've had an amazing experience working with Lee Kauffman! He’s incredibly knowledgeable and takes the time to tailor each session to my specific needs. I appreciate how he continually adjusts my exercises to build strength and improve mobility—nothing ever feels routine or stagnant. On top of that, he has a wonderful bedside manner: kind, patient, and genuinely invested in my progress. I always leave my sessions feeling better, both physically and mentally. I can honestly say I’ve noticed steady improvement after every visit. If you’re looking for a physical therapist who truly knows what they’re doing and makes you feel supported every step of the way, I highly recommend Lee Kauffman!

Connie was my MA and my doctor was with Dr. Liu, he was amazing. I would recommend anyone that needs a OBGYN to see him. He's very informative with my past visit and continued to what my visit (8/28/25) was about. I am very appreciative and grateful to have had Dr. Liu as my doctor. I will continue to request for him as my future OBGYN.

First class modern facility with the highest level of care. The facility is spacious, modern and clean. Well organized .

Terrible service. From phone calls, check ins, to actual appointments... everything is terrible. The person who work here either hate working here or on a visa from another country. I had a MRI this morning the tech person didn't show up. So I didn't have a MRI. It's so discouraging because I have brain cancer. I have been doing MRIs for ten years and I never had someone not show up. Kaiser is terrible

I am writing on behalf of my dad, who received care at this Kaiser facility in March of this year. As a healthcare professional myself, I was deeply disappointed by the care he received in the Emergency Department Upon arrival at the front desk, there was a delay in pulling up his chart. Then, they had to wait for a staff member to "clean" their desk before triage could begin. Approximately 20 minutes passed without my dad being called, despite there being only two other people in the waiting area. Once he was taken to a room, my dad was in severe abdominal pain (reason for his visit) When my uncle asked staff if pain meds could be given, they were told "no" because imaging was needed first. As an RN, I am aware that pain management can--and should--be initiated even when diagnostic tests are pending. Pain relief should have been provided immediately, especially given the level of suffering he was experiencing. To make things worse, while my dad was in visible distress, staff outside the room could be heard laughing and chatting on their phones. This lack of compassion was unacceptable. An IV was not started until hours later, despite this being a standard and prompt intervention in the ED. I understand that emergency departments can be busy and stressful, but this was a Tuesday morning with many empty rooms, so the delay in care was inexcusable. If this had been one of their own family members, I am confident they would have expected--and demanded--better treatment. My dad's primary care is through a Kaiser in the Bay Area, and we have never encountered such issues there (he was currently in Central Valley when experienced the acute abdominal pain) By the time I arrived after driving from the Bay Area, much of the initial mismanagement had already occurred. Once admitted to the inpatient unit, we had no major concerns except for our interaction with the Unit Clerk on the 4th floor, named Angelo. His demeanor at the front desk appeared annoyed and unwelcoming which is not the kind of reception families should receive when their loved one is hospitalized. Based on this experience, I cannot recommend this facility and will avoid seeking care at this Kaiser in the future.

We arrived at 9 AM and were there until 6 PM. There were approximately 100 people waiting for service, most of which got there after us. My sister threatened to leave with an IV in her arm and finally got service. This is what happens when you have one hospital serving a very large area of people. This is a health risk in my book! I would highly suggest not going there. One star is too generous!

Don't go here. No seriously don't go here. Go to a private urgent care. We rushed to the ER per Kaiser's advice and was told we urgently needed care while on the road home so we were forced to come here. I should have left at the first sign that it was not a good hospital.

I was called back saw the dr who said he'd give me something for my pain and we'd do an X-ray. They took me immediately to the X-ray brought me right back and had already given my bed to someone else. The nurse then stuck me back in the waiting room an hour later still no pain meds and I've already received the image results from the X-ray. Finally I ask the girls at the desk concerned I'm still in pain and yet still nothing to help me yet She tells me they're waiting for a spot to open up in the back again ok still waiting in the waiting room now another 30 minutes have gone by still nothing for the pain Way to take care of your patients needs! Btw still waiting don't treat people like cattle

Today was not a great to visit Kaiser, I park in ballet that was a good experience. I wouldn't got my medicine as I was going to the pharmacy. A man fell off the bench in the front of the building. I ran to the pharmacy to let them know they move like snails like OK we're moving. We're going. He had to call someone. I'm like he's wrapping his chest. He can't get up OK ma'am we hear you know you need to go stop what you're doing and go help him then about seven minutes later they go out to take care of him. Then I go to member services to get a copy of a doctors note they can't print it. They sent me to the fourth floor to get it printed there. Why does the member services exist? They can't help me.???? so I'll go to the fourth floor to physical therapy and I asked Lady can she print it she printed it thank you so very much but what's the purpose you under months of construction we have to walk around the building to get into the building or park in valet in the bag and walk through the whole hospital to get to the pharmacy They have a shuttle service in the parking lot. I stood there and waited for them for 20 minutes, they never showed. I had an artificial knee so I had to walk, which was not good. I have another appointment here on the 13th. Let's see if they do any better than next week cause I really love Kaiser but October is coming and I will change my services.

Dr. Michelle Latting Opthalmology is extremely rude & so is her staff! Not helpful at all! I had to wait weeks then was told I had to be referred to Sacramento & she didn't even see me! It was just a rude message she wrote for her assistant to forward to me that they blocked so I couldn't even ask a question back!

Why is the lady in admitting calling me and asking if I am an American citizen or if I was born in the U.S. I've had Kaiser for 15 years and have NEVER been asked this before.

If I could give zero stars, I would. I came to the Kaiser Modesto ER with a bleeding hand that hadn't stopped for over 7 hours. I sat in the waiting room for 2.5 hours actively bleeding through paper towels with no help. Once I was finally put in a room, I was left completely unattended for hours--no vitals, no wound care, nothing. Staff outside my door were gossiping, complaining about their jobs, and even online shopping while I sat bleeding and lightheaded. After 4+ hours, a doctor finally came in, shocked I'd been ignored for so long. A nurse who came later dropped equipment on the floor and used it anyway. I was never checked on again. After 12 hours of bleeding and zero follow-up, I left feeling worse than when I arrived. To make it worse, my medical record falsely claimed I was upset and refused treatment--none of which happened. I felt completely dehumanized and neglected. This ER was unsafe and unprofessional. Avoid this place if you value your health.

10/02/2023- This 1 srar is because I had an 8:30pm appt in Radiology. When I arrived around 7:30p, there were no lights on at all in any parking lot. It looked like it was closed except that the building indoor lights were on. Didn't feel safe walking from the parking lot to the front door. I've never been here at night, so I don't know it this is common practice. As I was trying to walk to the entrance in the dark. I could hear the voices of other people but couldn't see them. Some were also saying how dark it was and where was security personal.

Took me a month to set up an appointment for a physical, they canceled after I was minutes late, after having me wait 5 minutes in the lobby, and another 5 to see the doctor. I set up a same day appointment at another clinic. If you have literally any other options, choose something else.

BEWARE! Do not come here to deliver your baby! The cascade of unnecessary interventions at this kaiser are astounding, so bad in fact that it caused my best friend to develop an infection from the unnecessary internal fetal monitor. From the moment she arrived at 7cm they immediately broke her water, started pitocin, internal fetal monitoring, etc. even though she was laboring well on her on .. they didn't even ask or bother with consent they just took it upon themselves. Shortly after arrival (4-5 hours) she developed a fever/infection, which led to a c section. Also, the pitocin kept causing her baby heart rate to drop but they just kept turning it back on and then it got so bad they had to give her medicine to stop her contractions which coupled with the infection stalled her labor. The incompetence at this location is baffling and dangerous. The staff we encountered here deeply lacked intelligence and common sense even to the most basic questions. Kaiser, don't bother with replying, this location is beyond repair.

Kaiser modesto is a joke! I would never come here for services and I've been a kaiser member my whole life.

If you have surgery, you'll be lucky to get pain relief (or be put out) during the surgery. I guess they don't have enough doctors or they are trying to save money. It was a nightmare

Do not take any one there for emergency care. The hospital may be ok but the ICU is preparing you for a death. They are doing things without telling you making poor decisions cold to the patients and family. Death after another I witnessed 3 in a week. My mother was 1 unfortunately. Dr Pereek was the DR making orders and suggestions knowing there was more risks involved. Make and female nurses and staff in the ICU were terrible rude rough aggressive cold quiet with what they were doing to my mom. Never again to be cont.....

The Labor/ Delivery sucks for Kaiser Modesto NEVER GO HERE FOR LABOR/DELIVERY. I am late on my pregnancy induction because there were pending pregnant women on the list that was not catered last days. Gladly, my doctor from Walnut Creek ( I have Gestational Diabetes and Mild PreEclampsia) Booked me an immediate appointment at Kaiser Antioch for induce labor.

Why!! would they decide to change the way you access your information? Do they not know or care that a majority of their patients are elderly...And once they get use to accessing their medical info and appointment info....They decide to change the f**cking path to access their accounts!! I'm done. I'm looking into United Healthcare

the worst health care coverage they make you do all the work to even get a live person. i used to like kaiser but since my doctor retired they dont give a crude. not ever in the last 10 years that i have ever stated you guys do a horrible job a case is created but you never do anything to correct anything all you have ever do is blame the patiences

How come people working in hospitals get out 5 minutes early than 3:30 pm and there parked so close to the hospital

a couple of months ago I had to go see a gyno for my yearly physical was not happy with the doctor I had she was more worried about getting me out then to ask questions. And it was painful. So I will never go to her again, there are good ones just not her.

This is a review for the maintenance in Kaiser Modesto. Last time I was in the Pain Department twice and the stains and messy,dirty floors remains the same the second appointment. And today, I had an appointment in Orthopedic Department and the floors are also very filthy very disgusting. I don't understand how this medical facilities hire such incompetent maintenance company who couldn't clean the facility real good. They need to change the cleaning company. The hospital should have high standards. People are sick and shouldn't be subjected to such filthy, unsanitary, unhealthy environment. It's disgusting to walk in as a patient and see the disgusting dirty floors, when the patients' health and safety should be number one priority. Place should be safe, clean, healthy and free from bacteria place for patient.

The receptionist has no care in the world! I am a manager of customer care and would never hire someone like that. Mean and just schooling I. Her phone

This kaiser was nice, the only issue I had was with the person that does the epidural I had mentioned I had scoliosis so where she was trying to put it in was where my spine curved she put it right next to my spine several times. Other than that everyone else was great, had a nurse from Louisiana who helped with my son's glucose levels and she was very gentle getting it that he didn't even wake up. I thought it was weird how they force you to sign a sheet saying you wouldn't cosleep, with my first I never had to do that nor did the hospital mention anything about it when I did do it. It should be up to the parents discretion and they shouldn't put fear into people who want to or have to but I digress. Overall a nice hospital and amazing kind staff except for one or two people.

I've had the experience of being an a patient in the hospital and since I'm a Kaiser member, seeing Doctors for appointments etc. My Dr wants amazing, professional knowledgeable and sweet. My daughter has her last two babies there and the nurses and phenomenal! My baby had her last daughter, River Marie, who was born with trisomy 18. We knew this while she was pregnant and my beautiful daughter chose to go through with the pregnancy. Very hard to do however every single nurse either prayed with us, cried with us, hugged and went over and above. Thank you Kaiser for for what was a horrible experience into a not so horrible one

Broke my foot , took an ambulance in & they said they would see me ahead of everyone when we arrived. When my emt and ambulance, left the ER people me outside and put me in line with everyone else with regular issues. Lol my mom and step mom have worked for Kaiser for 30 years and this is beyond me. Got here at 2:30-3, still haven't been seen at 4:37 as I write this review. Crying and in pain. Whole time the workers are just laughing and joking about their own days.

They really needs to work with who is in charge on keeping the patient rooms clean as well the bathrooms specially when those areas needs to be and keep clean, firts time we have to be in this hospital and is been sach bad experience.

This hospital sucks .....horrible service some of the nurses are rude and have had several problems in the past at this location anyone who has Kaiser should definetly sign up with a better establishment not people friendly at all i tell everyone i know dont leave your life in kaisers hands cant be trusted period. Find a better hospital and a better health plan

I have been a kaiser member for decades, and can walk into any Kaiser pharmacy and get meds. And I have done that 3 times at KP-Modesto. Each time has been after regular hours, around 7-8pm. During Covid-19, the security screening is straight forward. Temp check, sanitize, answer questions......pass and enter. The Pharmacy is usually not busy in the evening. Short wait, at the most 1-3 ppl in line. Counter staff are friendly and professional. I work in essential services, and have been to nearly every Kaiser hospital in Northern CA. KP-Modesto runs pretty smooth. Why only 3 stars? Because I'm only reviewing the Rx and lobby security. Never used the ER or any other services. But this is one of the newer-modern KP hospitals, with a huge parking lot. Located on Dale Rd, less than 5 miles from Hwy 99.

I have been a member of Kaiser for a longtime. I am feed up. I would NOT recommend KAISER to my worst enemy. The only reason I have stay with Kaiser was because I absolutely love my primary care doctor. It is unfortunate that he is not able to treat the pain that I have been going through over the last year and a half. Pain Management has done nothing but use me as a guinea pig to try different medication that I have had reactions to or slept for days on end. They do not prescribe opiates. I tried everything that they have offered. My pain has become so bad that I have panic attacks now. I'm not able to do daily living activities. It's hard for me to clean. It's hard for me to even get out of bed, I can't sit too long. I can't stand too long. Can't walk very far. My friends and family are astonished at the pain that I have put myself through by staying with Kaiser. My daughter who is a nurse cannot understand why the doctor will not prescribe pain medication after I've gone through all of their other recommendations. They tell me there's nothing they can do. I need to have a total knee replacement on my left knee and my right knee. But have been unable to lose weight to have surgery so I suffer in pain while I wait. I'm not waiting anymore. So if you are looking for a medical plan don't choose Kaiser.

Checking to this place for an appointment is horrible . Before there was a receptionist at every station if you needed to check in or just needed answers from a specific department, they had a regular person there to help . Now there are signs up ,long lines to wait in . Most people come to the doctor because we are not feeling well so why would we want to wait in long lines then to be told to walk back down the hall to our appointment . Now let's talk about the new seating . Last time I checked I was at a doctors office not at a Google center . They have high bar stools . Low to the ground armless chairs not a good choice . Waiting room chairs were fine not sure why they changed them . Bad investment kaiser . Spend the money on staff instead of uncomfortable chairs . Why would anyone want to sit on these chairs especially when doctor are running behind. Also Kaiser doctors are false advertisement on bio cards they said they treat patient as individual's with compassion and the highest possible quality of medical care. However then when you see them ,they say they have to follow Protocol and try this 1st . That is NOT treating us as individuals . Sound to me like Kaiser doctors can not practice how they should instead they have leadership pulling the strings and kaiser doctors are just their puppets. At UC Davis you go in on going stomach pain they send you out for all the test not just prescribe you antacids because they want to dig deeper and see why you having that ongoing stomach pain . Then asking for a doctors note is like pulling teeth . Had the flu only gave me one day off went to work with fever felt so weak could have caused an accident because kaiser said it's recommended ONLY one day off . I don't know who is recommending that but that does not sound right . I guess another recommendation from the kaiser puppeteer masters . It's seems kaiser just wants healthy patients so they can THRIVE , since they are a prepaid insurance the less you go to the doctor the more they thrive .

33 weeks pregnant and I got off the phone with the L&D dr who told me to come in and be seen due to a pregnancy liver disease and pelvic pain. This pain is severe itching and causing me to itch so much my skin is breaking open from head to toe. The nurse who checked me in was beyond rude. She was telling me I can't be seen since nothing is pregnancy related. I stated it is and I JUST got off the phone with L&D. She continued to deny me and was laughing. After arguing with her she calls L&D and they told her YES I am to be seen. As of now currently waiting in the ER 33 weeks. If this were at St Joseph's they would have immediately sent me to L&D. I am definitely not having my child at Kaiser. Having the medical coverage through them alone has been a nightmare and my whole prenatal experience with them has been hell. I most definitely will be taking myself and my children off Kaiser when open enrollment comes. I've never experienced such rude individuals working in healthcare.

Pharmacy customer service horrible, phone always busy and attitudes... should not take 5 calls currently not able to get through.

I live in Oakdale. It's a 30 minute drive to get to the Kaiser Optometry. On my original visit the guy fitting me for my new glasses was so uninterested in me. I realize we aren't building a friendship but customer service is important. I just went to pick up my glasses and I'm not surprised at all but they were not measured correctly. They are progressive so they need to be right. For me to read anything I had to literally look at the ceiling. I knew the guy wasn't feeling his job that day. When I have to drive so far it stinks. This is my first time having Kaiser Insurance. Very disappointed and they have to redo my new glasses. Different day. In for an MRI. Running 1 hour behind schedule. No phone call before I drove here. Would have been nice. Lots of down time for the two people working the front desk.

I had my entire third pregnancy with Kaiser and delivered there, the whole thing was a great experience! But honestly their food sucks, so make sure to get food from elsewhere if you're staying there for the night ‍ Also just a tip, most of their TVs have HDMI ports, we brought our fire stick and were able to connect it to the Internet. We watched Netflix our whole stay!

Here for an ophthalmology (3rd floor) appointment today. One area they have changed is they have converted handicapped designated parking spaces for their pharmacy department without removing the asphalt painted handicap logo . They should not be doing this and should be converting non-handicapped designated spaces for the pharmacy department. Poor form Kaiser. The hospital has you greeted by a pleasant male wearing a mask and handing out disposable masks to entrants in need. I like this approach because it's classy, appropriate., pro-active and welcoming. Nice move Kaiser. There are plenty of hand sanitizer machines on the floors I've trafficked today and hand washing stations positioned at the entrance of this building. Feel comfortable being here with all the sanitization in place and the written COVID-19 policies in place.

Get more wheelchairs! Especially at the front main entrance for people being dropped off and they need a wheel chair.

LABOR AND DELIVERY! I had a very bad experience here and I will not get into detail, however all i will say is to the other mothers try to go else wear if you would like a NATURAL birth. Many of the labor and delivery care team lacked good bed side manner. And is so quick to jump to a C-section as if a C-section is something they need to get done on there end. I had the absolute worse care team here and have found the best care team at sutter Gould.

If I could give Kaiser negative stars I would. Not just Modesto location but all of Kaiser. This medical system is a very great example of why there is a lot of mis information in other parts of the United States regarding California. This is not healthcare. This is a popularity contest. Kaiser thinks if we are nice then everyone will not notice we do not ACTUALLY do healthcare. Let's start with the ER. What a JOKE! Kaiser puts ER on the building but you are actually sent to an urgent care type situation and if the problems have been going on a while, FORGET any care. Oh, and don't come into the Kaiser foundation as a member with any bad health or habits because they do forget that not everyone has been a part of their brainwashing their entire life and just sometimes you are going to have to actually help a patient in order for them to thrive. HMMM- let's discuss PCP visits as well- they get canceled. So... you cannot go to ED as they are no help and you cannot seem to get in with the PCP so what do you do? Oh, but wait, you can call the nurse line. The nurse can set you up with a phone visit in a week maybe. And yes, PHONE-no video. (Assessment skills a must with no video) Last time I checked, diagnosis was outside the scope of a nurse. Speaking of nurses, let's discuss the "Journey to Magnet" in the ER. Newsflash, magnet status cannot happen without physicians. Or for that matter, without nurses- we were in the so-called ER 2 hours and saw one nurse only after an allergic anaphylactic reaction. Which brings me to my next point- radiology. Take my spouse to dr for this large protrusion seen with the naked eye. Two CT scans and an MRI later, there is absolutely no mention of this obvious defect. Please tell me why the radiologist at Kaiser do not have the same standards as other radiologist? Every single scan I have EVER had outside of this so-called health system the radiologist made note of everything he/she saw in that scan. Well not at Kaiser. You must see a surgeon for that. So, let's talk about the surgeon referral. Spouse gets a call to set up surgery. WHAT? No one has told us what this is, there has been no mention on any of the scans but you want to just schedule someone to cut it out? All of this seems very surreal. Almost third world or meat market. I noticed that there are no email addresses listed for the important folks in Kaiser anywhere on the web. I wonder is it because you think everything is fine in your system (which is usually the case) or you do not want to know otherwise? Not just members can give valuable input. The people who love them and know them the best may have some knowledge as well. Kaiser has the pre-set treatment plans and it does not matter if the MD thinks that a test is not necessary, they have to order it which puts large delays on care. For example- currently spouse has an ulnar nerve problem that has intensified to severe pain and affecting daily life. Went to DR, DR identifies that this is classic symptoms of the ulnar nerve so we need to take that route. HOWEVER- when she goes to order the necessary path, the PC tells her she must do Xray first. WHY? Last I checked nerves do not show on Xray. OK so now, she must wait for the Xray to show nothing to move to the nerve study to move to some relief. Meanwhile, you cannot get appointments for a month out and the nerve is dying more every day. So, I ask, when the nerve dies and the finger becomes useless from all the time we have spent unnecessarily, will Kaiser be supporting us when the spouse can no longer do the job that requires complete use of BOTH hands? I also ask, is ANY of the treatments that Kaiser does evidence based? Let's continue the so-called ED care. When you get there and sign in, they send you to "ED whatever letter". Dr comes in with his agenda. No discussion, just an agenda. The agenda is basically telling the patient that what they are here for is not an emergency and they need to follow up with the PCP. (See previous statement regarding cancellations and keep that in the front of this story). Well, then we go for a CT scan where an allergic reaction occurred and guess what- there is an ACTUAL emergency department complete with nurses and techs- no further care or knowledge- but an actual ed. We have been battling the same issues over and over again since MAY. And not without a lot of pushing and advocating. I hope Kaisers Russian roulette with my spouse works in their favor. Kaiser probably should hope that also. Every patient is not made from the same mold. Every patient does not need the same things and will at times present differently than others. It is cheaper to litigate bad care in this country than to actually give good care and prevent litigation. Food for thought. We as the patient/consumer are the only ones that can fix a bad situation. If you do not like the care, please do not settle-advocate for yourself! And unfortunately, with Kaiser, you will have to advocate very hard to

Came In to get labs done, pulled a number like it said to do, people kept coming in and standing in line and getting helped, I stood up and asked why even have a number pulled if you don't follow the system, worst ever, walked out and won't come back, Bay Area Kaiser has it down, Modesto sucks ass sorry

Came in for a check up and shots for my 3 year old. Was treated horribly by the RN SIMAR K GILL. Very rude and kept on voicing her personal opinion on things. We nicely told her to stop and to keep it professional but she wouldn't stop. She took it so far to where my wife and I felt the need to stand up for ourselves, which we did. She then had the nerves to go on KP.org notes and stated that we intentionally let go of our daughters leg when she was giving her shots. She was the one who slipped with the needle and made my daughter bleed. Kaiser and parents if you're reading this, don't ever let Simar K Gill give another shot to your patients and patients don't ever let her give shots to you or your loved ones. You'll regret it if you do. BTW, We made the earliest appointment and was the first one to get called in and it still took them 2 hours just to give immunization shots.

Kind staff. Clean and swift service. I don't mind the drive from Stockton to Modesto. Parking on the last visit was terrible. One parking area was full. I didn't anticipate the crowd on a Monday of this week. So do arrive early for your appointment for a closer parking.

If there was a way to give negative stars I would. Such a poor quality hospital. All about the money and bottom line. Pushing sick people out to save money. The state of medicine and this facility are horrendous. This place gives zero &$@!. Have someone drop you off at Stanford or any other non Kaiser facility if you would like to live.

Kaiser Permanente's emergency room is terrible it`s dirty and awful I sit on a chair with an IV for two hours. there were rappers and garbage on the floor; it was incredibly cool. they gave me a room in the emergency with no blanket or offered one and I was having a heat problem which they said I was having a slight heart attack

7/2/2024. Kaiser Modesto Member Services Case Manager Yolanda Burton & Kaiser Member Services Repeatedly Fails to Return Phone Calls re: Elder Patient ABUSE, Exploitation, FRAUD, MISDIAGNOSIS, Inaccurate & Altered Medical Records. Also Kaiser Affilates/Vendors Comfort Keepers Fails to Confirm Appointments, yet appears to get Police or Nen in Black Into Elders Home. No Statement of a "Welfare Check nor "Safety Check." Men just said 3x "Do you want an Ambulence to Kaiser?" Demanded Elder go outside to get to Ambulence. A False Report. No "Shallow Breathing. " But Kaiser ER Put Elder into CT Scan w. CONTRAST despite telling ER Doctor, "No, I cancelled online & am Allergic to Contrast!" Patient had/has significant AdverseReaction Health Deterioration! Then in ER Kaiser Apria Vendor Procides Dureable Medical Equipment w.o. Elder Consent nor Signature! Kaiser & Apria Cendor = Exploitation & Fraudulent Bills to Patient & Medicare.

(For Optometry) I have never written a review for any medical places because I'm generally understanding that places can get hectic. However, today(Saturday) was my worst experience there! I came on time for my appointment to get my prescription ordered. I stood there to be checked in for almost 10mins...nobody at the desks bothered to tell the receptionist to come out. She was in the back somewhere. When I got checked in, there were two individuals after me. While I was waiting outside, those individuals were called in before me. I thought ok strange, but I'll be patient and wait because I don't want to be rude and probably they'll call me after. No, that was not the case! More people came and I've been sitting there for almost an hour. I got up, went to the receptionist and apparently she checked in someone else and not me....I'm sorry, but it was not busy at all!!! Nobody bothers to check who's waiting in the "waiting area". PSA make sure you don't have to wait long from these errors that could've been avoided with better care and service!

Always get my RX on time and love the staff in all departments Not a long wait for appointments

I will be filing a form complain as well as going through the proper measures and will update this review why my experience was so terrible, but I strongly advice you don't waste your time trying to get into this hospital the experience is terrible and I hate using that card but I'm truly starting to believe they are very terrible to minorities here. I won't bother going into that but if you are a minority or just a woman in general consider other hospitals if you want good customer service. Will follow up why this place has been so terrible and the worst at their job.

Not my type of care , I would hear the doctor googling answers over the phone they dont help you when you need time off work for pain or injury they treated you like your just lying to get time off or disability . I was getting knee injections and could t walk and they couldn't put me on a short term disability to get better . I really did feel like a number. I switched providers thank god.