Kaiser Permanente Riverside Medical Center

Waiting weeks for an appointment, driving an hour, paying a $50 copay, and then spending another hour waiting just to be told something that could’ve easily been communicated over the phone can feel like a huge waste of your time and money. The fact that my X-rays were taken months ago only adds to the irritation—it gives the impression that this visit wasn’t planned with me in mind, but rather as part of a system that prioritizes protocol over patient convenience. On top of that, receiving barely two minutes of face-to-face time with the doctor and having to ask the receptionist for answers only makes things worse. I deserved a better explanation, more empathy, and actionable options—not to be dismissed with “it’s just arthritis” and no path forward. I shouldn’t have to jump through hoops just to be told “there’s nothing we can do”—especially when there’s almost always something that can be done for arthritis: treatment options, therapy, pain management, or even prevention of further damage. That conversation should have been supportive, not rushed. I am not wrong to feel let down. I deserved more respect for my time and the care for my condition that I pay monthly for!!

If you ever have to go to Kaiser Riverside for an emergency just know that you will be well taken care of. They have an AMAZING ER TEAM! As long as you have David as your RN nurse, he was very caring, thoughtful, and explained everything very thoroughly. We need to have more people such as him because I know that down deep inside he is a great human being who loves his job.

Dr.Michael M Kim MD. In anesthesia pain management And his staff are great. Always professional , friendly and well prepared. No one likes to get shots, especially big ones. But when it's necessary I know I'll be in skilled hands. Many thanks to dr. Kim and his wonder staff and support team. I was treated as family, and was advised of each step before it happened.

I met my Dr for the first time today and it was great!! I hadn't felt so comfortable with a Dr in a very long time! Dr. Giordano was amazing and listened to everything I had to say and understand my concerns. She gave me all her time and I am appreciative to her for this as I had multiple things to cover. I think I FOUND my Dr!!

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Rudy, Orthopedic Nurse I had the pleasure of being cared for by Rudy when I fractured my foot, and I can’t thank him enough. He helped wrap my foot before and after surgery and did it with such care, skill, and professionalism. He was incredibly gentle and reassuring, which made a big difference when I was nervous and in pain. Rudy clearly takes pride in his work, and it shows, from the way he handled my foot to the way he explained every step of the process. He patiently answered all of my questions and made sure I understood everything before I left, which gave me real peace of mind. His personality is warm and easygoing, which made the experience so much better. If any of my friends or family ever need a splint or orthopedic care, Rudy is the guy I’ll recommend without hesitation. He truly went above and beyond, and I’m so grateful for his help!

Very Disappointed ! Sloppy Care and Wasted Time. I only came to this Kaiser location because my regular doctor is on leave at another Kaiser. Big mistake. From start to finish, this has been a frustrating, unprofessional experience. First, let’s talk cleanliness: the chairs in the exam rooms are filthy. For how expensive healthcare is, the bare minimum should be a clean environment. Either wipe them down more often or replace them this is basic patient respect. Now, the real issue: I’ve had to make multiple unnecessary trips because of careless mistakes. First visit, the nurse entered orders but the doctor didn’t input everything. I went to the lab only to be told part of the order was missing. Went back again, same problem. Now, I’m seeing my test results are still incomplete, and I’ll need another appointment and another co-pay just to finish what should have been done in one visit. What’s worse? I handed the phone to the nurse to make sure the doctor got it right. Apparently, that wasn’t enough. Either the doctor couldn’t read the notes or just didn’t care to double-check. To Kaiser: this is sloppy and borderline scammy. You’re charging me extra for your own team’s incompetence. I have all the receipts and am more than happy to provide my member ID and appointment history to back this up. Even your own lab and nursing staff seemed frustrated by the disorganization. I expected better. If you care to follow up, I’m ready to talk with proof!

Wonderful doctor and super staff! Dr Beroukhim, Alexia and Jayar were fantastic. We wouldn’t hesitate to refer this great team. If you need a great Dermatologist, you can get it here. He and his wonderful staff are great!

Beyond blessed to have all the staff and nurses who helped bring me back and give me a reason to live. They were beyond amazing, and caring to me. I was near a stroke and everyone helped me get to be a healthy happy man again. My family thanks you for all your efforts and I am beyond thankful for having all you be a part of my life.

I brought my wife to Kaiser Riverside and I have to say -- they are FAST, organized, and very professional. From the moment we checked in, the staff made everything smooth and stress-free. We didn't spend hours waiting around; instead, we were seen quickly and taken care of with kindness and efficiency. Everyone we interacted with showed genuine care, which really put us at ease. Huge thanks to the team here for making what could've been a stressful visit feel effortless. Highly recommend Kaiser Riverside for anyone who values great service and professionalism!

This review is based on the urgent care, came in here for my cousin and it wasn't the BEST experience. The check-in process was slow, and the wait time was way longer than expected - even though she was clearly in pain. Staff seemed overwhelmed and not very communicative. That said, once she was finally seen, the nurse who helped her was kind and professional but the overall process felt disorganized. P.S. nice building though

This is an update from a previous billing issue I had. Not sure if it was the previous review that helped get this resolved. I need to thank Dominique for taking the time to help me with this issue. It took me many phone calls and emails and finally had a pleasant outcome with Dominique. Sending a hug through this text, Thank you for caring.

I've come here a lot in the past mostly for the ER and Urgent Care which has always been good for me. Well one ER visit when they realized nothing was wrong with me, they treated me like a peasant wasting their time Lol! But I was having bad side effects from Gabapentin and it really messed up my mobility but they ensured everything was fine and to just stay home a few days and rest. As for the routine appointments and procedures, its usually hit or miss here. And the people from the reception to doctors the experience usually varies. Honestly my husband still goes here until they open up the new location closer (Murrieta/Wildomar). I go here if we can't make it to San Marcos. So my praises go to the Hospital and ER-Urgent Care, as they are one of the few locations that is efficient in that. When I was seen in the ER & stayed 1 night in the hospital, the quality of care was phenomenal to me. They really care about their patients. Parkings being under construction so pack your patience during the week.

It is 7:16 Laboratory is not open.so frustrating when you have to go to work ugh!people should be on time

I would like to recognize nurse practitioner Kelly and LVN Hannah B in the urgent care for being patient with my daughters visit and follow up, both health care workers we're very understanding, caring, kind, showed professionalism, very positive and patient with us. All my questions and concerns were answered, care was 10/10 and my daughter is feeling better now after the visit. I'm not sure who the rest of the nurses are but I would like to recognize them as well for helping with my daughter procedure as well very professional and following sterile/aseptic techniques. Thank you again Kaiser Riverside urgent care !

i thought kaiser had the best benefits so i went with them , i will be switching carriers this year when possible. Don't waste your time here i've made multiple appointments for the same issue and now that ive been recommended for nose surgery i haven't had any update on when my procedure is even though i was told they would call me to set up an appointment in a week it has now been almost a month. They really don't care about you here and are in no rush to get anything done for you

I went in for thyroid surgery to remove my whole thyroid with Dr. Fleck on 11-22-24. When I came out of surgery, I was barely awake when they took me back in because of a hematoma growing on my throat. After second surgery, I was told I would have to stay the night. The surgery and Dr. Fleck and his staff were great. Going up to the 5th floor to stay overnight was a nightmare, They had me on an IV and so you pee a lot. They put something between my legs to catch the pee, but it wasn't in right and I was going on the bed. I had a little male nurse that night & I asked him to fix it, as I was laying in pee, and he acted like he didn't understand me and left. When he came back in later, I told him again and just walked out. I was wet, cold and so uncomfortable, and tried to move the sheets away from me but no luck. The bed was soaked. I was sleeping and missed my dinner, breakfast and lunch. No one woke me up and just took it away. I was so mad and hungry, so they gave me Jello and ice chips until I saw the doctor. He walked in and I said, "I want to go home" and he released me. I was so glad to leave the 5th floor. Please make sure your nurses speak and understand English.

We were transferred here (Kaiser Riverside) via ambulance from Rancho Springs Emergency Department in Murrieta since that hospital does not perform surgery on minors. We arrived here at 2:45 AM. I asked the nurse on the day shift when is my son going to get surgery. They said they didn't know and she was not his nurse (ummm ok, so you're not going to ask someone who might know? That's fine I'll just Yelp about this place & the people... I got time!!!) Everyone in the night shift was kind, courteous and helpful. Very sweet!! Impressive care & service!! Day shift on the other hand is another story... it's like night & day (no pun intended lol). I am referring specifically to Patient Rooms 5101-5116. The night shift staff here are very attentive and has that "caring heart" essential to the Healthcare service industry. The staff here needs to be more compassionate and caring (like night shift is). 6AM - Staff from surgery team checks on my boy to confirm what he has and explains a bit of the procedure. Then goes on to tell me that he doesn't know what place in line he is, etc bla bla bla. Ok we wait... My son's roommate had to call the nurse station 4 times within 15 minutes bc he needed to use the restroom so they could unhook him from the IV... no one came to help him until the 4th call. Wth!! The boy had to wait 15 minutes to go to the restroom. Then the nurses and staff attending to my son and the other boy in their room were very rude, short, and act like they hate their jobs. If that's the case don't be in the Healthcare industry where your utmost service, compassion, and care are vital to your line of work.... choose a different profession if you don't have that "caring heart". 9:15 AM - Surgery team goes in the room explaining post op instructions and tells me "Unfortunately, there's only 1 operating room in the emergency department and there are other people in line in front of him but the problem is that we don't know when they'll call him so it could be in the next hour, it could be tonight..." Wtf!?!?! This Kaiser in Riverside is a huuuuuuge hospital and they only have 1 (ONE) operating room in the ER!?!?!? So there a possibility he won't even get surgery until tomorrow!!! The most frustrating part is the wait and lack of sleep. As a mother I could not leave my boy's side regardless even when the hubby came to relieve me... and I did not sleep either... I sat there watching him sleep. Surgery team finally takes him downstairs to prep him and took him to the OR. The staff in the Surgery area were very nice and caring. Surgery was about an hour and another hour for observation before being discharged. I guess it wasn't too bad, the entire experience was 36 hours. I want to give this place most stars bc the night shift nurses were amazing. However, the day shift nurses are the reason for 2 less stars. Be better, please!

The service was great all the way around so 5 stars with that, now the parking sucks big time who ever thought of the parking arrangements needs to get there head examined ASAP

I came to emergency room at this kaiser and the doctor completely downplayed my 10/10 pain in my abdomen and they did absolutely nothing for me. the doctor was extremely rude and had the audacity to tell me my pain wasn't an emergency and there was more important stuff to get to. thankfully the female nurse was much nicer and consoled me after what had happened. I had to pay for walking into a facility and walking right out. why are you a doctor if you have no compassion or care for someone who is in pain. go to any other emergency room because this one is useless.

The Valet Parking is tremendous! We drove right in and the attendant directed us to a parking assistant immediately. One suggestion: Most who park in Valet are handicaped and it would be nice to have a place to sit for them. I hope when the parking structure is completed that the valet service is still available. The attendants were courteous and quick to get my car when we were ready to leave. Went to the Cafeteria-that was a bad decision. I had the vegetable soup, mashed potatoe and corn bread. The soup had no taste. My friend had the bbq chicken lunch-he was served a very small leg portion. The chicken was tough and mostly bone.

Brought my father here for he is complaining of severe headache, scared that he might be having stroke, blood pressure is also elevated , I understand the wait but once they gave us a room, nobody came and see him right away, been waiting here inside the room for am hour and no doctors yet and they didnt see him yet, the nurse came in but just asks some questions, he is in severe pain. NO URGENCY AT ALL!!!!!! I am also an ER NURSE but we dont neglect patient like these, this is unacceptable, they don't care!, didnt even offer blanket, my dad used his jacket and tshirt to cover, no action was done, i have to ask for ice pack just to help him.

One of the best Physician Assistant is Albert Carrasco. He is very knowledgeable, knows how to treat the symptoms and knows what medications to prescribe. I'm very thankful for him, he gets me better every time I see him.

Don't go to emergency or urgent care this place is the worst if u want to wait 4 to 5 hours cause u can't get a appointment with your regular dr this is were they send you please and they don't have drs in emergency they have nurse practitioners even if you ask for a dr they don't listen to one thing you say don't care about what's wrong with you either please don't go here if your sick you will get nothing this place is a joke poor excuse for medical care there's no such thing as medical care here your better off treating yourself since you'll never get a appointment maybe 3 months from now by they you could be dead that's how bad it is here Don't go here it's a sick joke!!!!!

I just changed insurance from Sharp to Kaiser and was very nervous about the service I was going to receive. But from the moment I walked in the door I was greeted with smiling faces and everyone was very helpful. Natalie was the nurse and she was so caring and personable. Dr. Loop made a great first impression within the first 30 seconds and it just got better after that. Dr. Loop was also very caring and listened attentively to all I had to say. I highly recommend the Wildomar Kaiser to anyone. Even the Pharmacy staff was awesome.

New Wheel Chair Policy - it's a JOKE!! Had to take my elderly father to the hospital. He was unable to walk due to pain. You can no longer get a wheel chair to use without walking across campus to the furthest office building away from the parking area. You are now required to give your ID to an attendant to be able to get a wheelchair. You have to take to the wheelchair back to the attendant to get you license back. I had to leave my father unattended for an extended period of time just to get a wheelchair. Thank goodness the weather was fair.

Please consider a ramp, bridge or something to get from the Metro to your facility. The parking structure is a jump away from the Metro's staircase. It makes no sense. Let me know how I can help make this happen.

I felt the need to give praise to Dr. Y. Law, Vascular Surgeon and his team of doctors and nurses who provided me with the highest level of skilled and compassionate care.

Kaiser member here for the last 15+ years. Their level of customer service is non-existent anymore. Since they now take everyone with Medi-cal they're just number driven. Appointments are NEVER available. I remember in Pediatrics they would avoid urgent care, and now you have no other option. Called just now to get an appointment and the customer rep sounded like was bothered that she even had to speak to someone or acted like I was asking for extra services. I have no other decent hospitals in the area, but if there was it would be a IMMEDIATE switch to another provider.

This is what a blood draw gets you at Kaiser Riverside ER. The nurses were so focused with everything else not to mention inexperienced that they kept poking me to find a vein for a blood draw then kept wiggling the needle ip and down inside me thinking that would bring blood out. (Im in the field that's now blood draws work) I went in for a pregnancy concern and that's what I came out with, my arms were SORE for 2 days! My recommendation don't go there go to any other place.

I can't speak for the other departments but I went to Occupational medicine on the fourth floor and the staff and doctor were amazing. Dr. Ama Lindiwe Lacy was amazing and you can tell she cares about her patients. I felt cared for by everyone there.

Everything can be improved on. I was inpatient for 4 days and felt very unsafe on this admission. Absolute horrible stay this time

Awful awful experience. Had an appointment t with the orthopedics Dr Michael Le at 1:45pm. Been here since 12:55 Pm. In the room since 1:30pm and yet to see the Dr. was just told he is in a meeting at Red Lobster. Why make patients appointments when Dr is scheduled to Have meetings? I work in the healthcare industry myself for the past 22 years so I understand things can get very busy. However I also understand patient care is the most important in this business as well. Extremely disappointed and awful patient care.

Give yourself plenty of extra time to find parking. They are building a new tower and parking is severely limited right now. I had to follow a person to there car otherwise I'd be circling forever.

I would definitely recommend Kaiser Riverside. My Pcp isn't the greatest but the urgent care doctor i saw earlier this week was super friendly and very attentive to his patients needs. Very informative about what my next steps are. Urgent care facility for the most part line was out the door but it was the day after Halloween. Lots of kids in line and then they were starting to triage pediatric pts and scheduling them to clear the load. tThe staff in Urgent care ran it very smoothly and patients just need to have MORE patience!! They can only move so fast. All the complaining the mothers were doing in line, very annoying. Anyhoo, my nurse that took my vitals was super nice the nurse who gave my injections super nice! I was in line at 930am and was out of there by 11am. No one ever likes going to the doctor but this experience was a good one as far as customer service.

A very low Quality care ER and hospital. A horrible experience and no accountability for an heartbreaking outcome.

My mother in law was in the med surge unit. She had wonderful care. I wanted to specifically thank Nikole for her kindness and excellent care!!!

My father in law came here by ambulance. We arrived before the ambulance. The ER staff was so rude! I've never been treated so poorly at any emergency room. Its Christmas eve so if you want to see the brunch rush on over. She's sitting at the front desk. Unfortunately the first face you see

My Kaiser ob experience was great here at Kaiser riverside.. from my prenatal care to my delivery experience . I want to express sincere gratitude to Dr. Jones .. my mid wife Chantel for always educating me on all my prenatal visits. Thank you also to the entire labor and delivery staff . From the front office to the doctors and nurses . Thank you Dr. Hayes, Keil, Tedra Gabby and my mid wife who helped deliver my baby. I also want to thank the entire post partum unit from my nurses Brusha , Roseanne , patient care assistants, EVS and nutritional services ! They all deserve special recognition! Wonderful experience

Beware of Killer Kaiser!!! Do not send your love one here. They will be just a number and Kaiser does not care about their health or life. Majority of the doctors & nurses are VERY aggressive pushing their agenda. They lack empathy and competency. Also, they have interns who are not knowledgeable working on patients with terminal illnesses. So pleaseeee, choose another alternative.

This location is a complete mess. No wheelchairs for people coming in to Emergency. I asked the parking attendants that they have because of the construction where the wheelchairs were and they said scattered around the campus somewhere. I had to have my daughter limp, possibly a broken foot, to a bench near Emergency so I could park to find a wheelchair for her. I asked the Emergency check in if they had wheelchairs. Nope. They told me to ask Emergency Information. I asked who was in charge of rounding up the wheelchairs. They said nobody. People are sitting around being lazy and doing nothing. Surely someone can get off their butt to go and round up the wheelchairs for the EMERGENCY room? I also cannot remember the last time that I have been able to make a primary care doctor's appointment here. The appointments are at least 1 week out and they make you go to urgent care for everything. With appointments that far out your problem will either improve but you will be suffering or it will get worse. Then you are in urgent care or emergency or dead. The doctor in urgent care is stressed out and very short with you. He's probably one of two doctors and I feel terrible for him because since they send everyone to urgent care now he is overloaded. He did his job so I am happy with that. The nurses in urgent care are also awesome. I would give 5 stars for the Urgent Care team. For kids you are usually in and out pretty quickly. If you're an adult you will be there for hours. We were sent to orthopedics and it's a ghost town there. I noticed that pediatrics was also pretty vacant. Are doctors working here? This explains why you can't get an appointment, ever. Something is very broken with this location. It is apparently mismanaged and it seems like they have cut doctors and staff perhaps to save money due to all of the construction? That's my guess.

This review is for the 24 hour pharmacy only (my orthopedic doc Dr. Griffiths, and rheumatologist Dr. Amy Chang are AMAZING and take good care of me). Today is the second time in two weeks that I have had horrible service. The first, I went to pick up an injection medication that cannot be shipped to my home. I got in the pick-up line and noticed that the technicians were calling "waiters" who were behind me in line to the front to get their medicine. When I asked the technician helping me about it, she said that they want people to use the mail order services and I should do that. I do that for all medicines that I can. This one is impossible. This morning I went to pick-up a medication that needs to be compounded. I have received the medication numerous times in the past two years. I have never waited more than 45 minutes. I was told that due to short-staffing I would have to wait four hours. After I got home, because I wasn't going to wait at Kaiser for that long, I received an email saying it would be three days. So I called the pharmacy and the lady on the phone informed me there was no one licensed to make the medication and that I would have to wait even longer because I was taking their time on the phone. Short-staffing is not my responsibility. The pharmacy is increasingly looking a mess. I fully expect that I will wait in line upon my return, have the staff call the "waiters" out of line ahead of me and then hopefully get my medication.

Probably the worst emergency room of all Kaisers I've been to. It's not even busy and yet I've been here since 12 am and it's 4 am now. People have been here before me and not been seen. This is not flu season. There are plenty of empty chairs and yet everyone is stuck in the waiting room staring at each other. Also, kindly get a coffee vending machine at the very least.

Update: Another bad experience with Kaiser. From a lady, who I wish I would have gotten her name, who made a big deal for me not wearing a mask and shaming me in front of everyone. I put it on and she kept going. What a bad taste that left me. To my midwife saying that my baby's heart rate was high. Even know I know my baby gets excited and doesn't stop moving. They take me to get the baby monitored without telling me I'll be admitted! Which I hope I don't have to pay for. And of course, baby's heart rate is just fine! And the lady who is discharging me talked for about ten minutes about babies dying! And blaming the mothers for that happening. What an awful thing to say to mothers. I don't even want to go back to this place especially with their ridiculous COVID rules. I know there are policies but we have rights. ------------- I already regret getting Kaiser. I can't get a hold of anyone on OB. Have left multiple voicemails and nothing. They cannot great expecting mothers like this. The only time I've been here, then had me wait two hrs, with everyone after me going in. Poor secretary did not know what else to tell me. Their mandates and rules are ridiculous. Get rid of masks already! Everyone in there has 20 vaccines and 10 masks! Makes no sense. I have no other option but to give birth here. So far it's been a nightmare.

Had an appt for the first time at Kaiser in Riverside and boy what a mess it was. First off, parking is a nightmare!!!The Dr. I had an appt with was a joke. Didn't answer any of my questions and concerns. It was the quietest appt. I have ever been to in my life, all she did was type an essay about nothing I had originally been referred to by my primary care Dr. Please do yourself a favor and never book a rheumatology appt. with Dr. Amy Chun- Chun Chang. On top of all this, this section of the facility is in horrible shape. I guess Kaiser can't spend the extra money to get professional signs made with all the money they are taking from us, let alone hire animal control to get the cats out of this part of the facility so that they can stop scratching the waiting room area chairs. Kaiser you really have to do better. I've lost hope for Kaiser.

They cancel on you constantly. What's the point of making appointments, which you have to do months on advance, if they can't keep them.

Out of ab abundance of caution, I was kept overnught for observation/monitoring. The Charge Nurse and the nurse overseeing me at the tine, greeted ne. They, along with the others, were very attentive. I'm not in any way a demanding person. I felt spoiled. I do not know how Kaiser Riverside has a rating of less than four stars. They are a four star plus facility. Kaiser Riverside is deserving a Five Star from me. In the past, their overabundance of caution saved my wife's life. I highly recommend Kaiser Riverside. They have been a life changing and life-saving part of my life.

The level of suck for Kaiser is beyond comprehension. One urgent care for all of Riverside County and the pharmacy at the Magnolia location is 3rd world at best. I waited 2 hours in Urgent care there and was told I would have to be there another 3 hours. My fiancée has Blue Shield and we were in and out of there in 30 minutes. My employer pays Kaiser $1600 a month for absolutely 3rd world care. Done. Open enrollment is soon and done with Kaiser. Completely trash health care!

Unfortunately my Mom had to be seen in the ER abd be admitted due to her medical emergency. But it was such a blessing that my mom was cared for and attended to by the most caring smart professional staff from the Emergency room to being admitted into 4w . I am beyond grateful for The staff at Kaiser . For sure Kaiser Would be nothing without amazingly attentive staff such as the ones at this facility. True Models of excellence in. Service to the community . The Staff at 4w even went out of there way to send my mom a thank you card for providing care for her during her stay .

Came today for my second vaccine and they said your too early to come back 1/2 hr before your scheduled time which was at 2:30. (I came at 11:15) I went to administration up on the 5th floor and explained why I came earlier and that the girls at the first ck in area just said what I needed to do and didn't care or ask me why I was so early! After speaking to Veronica she called David to walk me back to the area where the vaccines were being given! He spoke to someone there and I got my second shot! Thank you to Veronica for her help it is most notable that she showed that she cared! Also for David who walked me to the area and that I didn't have to say a thing! Hats off to Kaiser! Give these two employees something special for their actions!

If you are sick and need to get in without waiting 3hrs in the walk in waiting room? Forgot about it ! If you are in extream pain and it is documented that you have a old injury? They will tell you to take Tylenol and Motrin ! You can be extremely sick Done even bother going in! They won't do a dam thing. You can have Covid and wait two days for a e visit even tho you are in pain! I have been waiting 2 days for my e visit ! They were supposed to call me yesterday. Then today? No call! Thankfully I have free medical from my job. But unfortunately I have to have Kaiser! No wonder why it's free, THEY ARE UNDER STAFFED AND NEED WAY MORE WORKERS! And the parking? I have had plenty of good doctors here! But to see your primary DR? 2 months away!

Wish I could get reimbursed for all the money I paid for this horrible insurance. Kaiser WAS wonderful, and fast with my care.. up until I got pregnant... Now I don't get called back, and when I call in to the OBGYN in RIVERSIDE I repeatedly get hung up on. I have never experienced such a horrible facility. I thought my care would be just as good when I was pregnant. Now I'm terrified to even deliver my baby there. LOOK ELSEWHERE. Don't let the big shiny building and everything being under one roof, fool you. I will never support Kaiser again. The stress I've had the past week because of you all is horrible. I wish we never chose Kaiser. In the past 2 days I have called 7 times, left 4 messages, and been hung up on 4 times now. Clearly Kaiser no longer cares about patient care, or at least they don't once you get pregnant. If I lose my baby, I will hold Kaiser solely responsible. Update: Thanks for the generated response "Jenni"... So guess what.. I went to urgent care. I was prescribed antibiotics. I've been taking the antibiotics for TWO DAYS. My assigned OB calls me herself. (After 3 days of this ordeal) and says SHE DOESNT RECOMMEND ME TAKING THAT ANTIBIOTIC BECAUSE IT COULD HARM THE BABY. WHAT THE ACTUAL F*CK KAISER? So I give in and go to urgent care after getting no where with you all for DAYS, my "urgent" messages being ignored for DAYS, and now I took something for two days that could've harmed my baby? You all are a JOKE! And before you ask, yes I told them I was pregnant. I told the check in, the nurse who did my vitals, and the joke of a PA that prescribed me the damn medication. You guys need to do BETTER! Hire BETTER! Train BETTER! Require BETTER of your staff. I know the medical field isn't easy right now. I work in it myself for gods sake. I have never seen a patient be as mistreated as I was this past week. I'm heartbroken... And I'm even more scared now that something will happen to my baby due to the people you hire. I stand by what I said. I wish I never chose Kaiser. LOOK ELSEWHERE IF YOU CARE ABOUT YOUR LOVED ONES AND YOURSELF!!!!!!!

So I brought my daughter to the emergency room due to her falling off the bed and hitting her head and was told that I couldn't go in that only one parent was able to enter by a rude security gaurd they need to train these rent a cops better so I'm stuck outside not knowing what's going on with my child Kaiser security gets 1 star along with there policies

What a place to meet some of the most toxic people on the planet while you're helping out a family member get treated. Twice I had to bring my mother in law into the ER, and twice I almost got into a fight with the front desk. They berated me on the first visit for not staying with my Mother in Law to translate for her because I had to move my car from the temporary parking. They berated on the second visit for sticking around my mother law saying they don't need me because they have an intepretor only to drag me back after I left because the interpreter wasn't functioning... And for not moving my car after saying it was OK to park there. So folks this is what Riverside and Kaiser is all about. On the second visit I got into a fight with the local police officer who always hangs around there. A police officer talking smack behind your back with some firemen as you're leaving and denied it when I confronted him. After I told him I have dashcam footage, he looked for me in the hospital and came clean with the prior accusation. His excuse was he was in the marine corps. So the Marines teaches you to talk behind people's back and pretend you never said anything like a bunch of sissies? Ok, good thing I never joined. His name is Officer Harris. He needs to act his age and be a police officer instead of wasting tax payer dollars on being a mean girl from high school. The two stars are for the nurses that took care of my mother in law otherwise it would be zero. One of them was named Mei. Thank you Nurses but you can't save the sleazy reputation of Kaiser. I get anxiety just waking up this morning having to step in this cursed place and pick up my MOL. Watch Michael Moore's documentary about Kaiser. You can't deny it once you've experienced it. Find a better city and/or hospital folks.

I am a returning member to Kaiser Permanente after 3 years because I moved out of this state and there was no Kaiser Facility where I moved. I am extremely glad to be back to California and the Kaiser Medical System. The Riverside Facility is most excellent and the entire Staff!!

Drove myself to urgent care with a left leg injury. Phoned in and requested a wheel chair to pick me up from the car. No can do. Hobbled by hospital security and other staff, no offering to get a wheel chair. Asked what the quickest route was to urgent care, was sent around the building. Again no offering of wheel chair. Walked through urgent double door, to reception area and was told I had to go down the hall. Received sympathy but no offering of wheel chair. Checked in at urgent care, was told needed to go to X-ray, other side of the building, again no offering of wheel chair. Hobbled to X-ray, was told my gown is backwards but it was ok. done. Needed to walk back to urgent care, again, no offering of a wheel chair. The only reason I give it 3 stars, staff is super friendly. Fast process for sure. Results were in quickly. No break. But kicked by a horse in the shin, very painful. Reading my report, half of the typed recommendations were not discussed. Readi

I have a surgery scheduled for tomorrow September 23. They have changed the time from 10am, to 8:15am, now 7am. I live almost 2 hours away. They had cancellations so I have to rearrange everything for them. Their job should be to accommodate the patients not the other way around. I pay a huge premium and I have to jump through hoops for them. They need to do better! I would like to update my review Adriana from surgery scheduling called me and gave me a better time that works. I appreciate you working with me.

SOS !!!! My daughter is in the spin cycle of referrals, primary care, Urgent care, ER visits. Great care but unable to help my daughter get on her feet. Sent her home in a wheel chair from ER. Neurologist couldn't see us for another week. Asked us to see cardiologist who told us to talk to primary who sent us to neurology. Help, sed us to Choc hospital, help her get her 17 year old life back